housed me next to the laundry store

no laundry facilities because christmas and no change of towels

no laundry facilities or service at all

be better if there's a laundry in the hotel

very good wifi reception too

room - the view was a blank concrete wall and hotel laundry

room service (food late afternoon) was good

shaun the man, who works on the bar and who served us a lovely meal, was so nice as were the managers on shift

breakfast order (room service) was wrong and not what ordered. still tasted nice though!

fitness suite well equipped with treadmills, bike, mats, free weights (and bench) and multi gym

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

the late check out was great

breakfast was plentiful but not very warm

lovely shower and a good late check out. available food was well priced

laundry service very easy to use

no on-site laundry mat.

sounded like trollies from laundry or kitchen being pushed around a lot

limited food on room service

the same mr nadin had brought room service on the eve of the wedding and at 1

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

hotel right in the city centre, comfortable, with a good breakfast that includes gluten-free options

modern clean great breakfast.

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

great location, spacious and comfortable room, spa facilities.

food via room service was disgusting

treat us like celebrity's wow ud83cudf1f wanted to say a big that you to all staff ,kitchen, bar ,room service

pool and gym are great and staff excellent

food was good and we enjoyed the pool/spa facilities

location, friendly staff, nice breakfast, comfortable rooms, parking onsite, spa although didn't get to use

the spa + gym and sauna were excellent

quality hotel, excellent staff, great facilities, used the pool and gym, very nice

like laundry bag and slip, or hairdryer, were not on the room

very clean, well-appointed room with king size bed and in room coffee. hotel was pet friendly.

nice rooms, loved the pool, steam room and sauna too.

the wifi wasn't available unless you asked at reception which is very old fashioned for a city centre

beautiful room, comfy bed, great bathroom, good view. loved the pool. excellent breakfast.

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

how clean everything was, rooms, pool and gym were fantastic

good bar and restaurant

gym was convenient and welcome, although a little investment would make this much better

had previously been used for stays with pets without being mentioned which set off allergies for my wife quite

and rubbish hospitality i was harrased out of my room when the receptionist said i can do a late check out and

was great comfy beds spacious and clean bedroom cafe bar lounge was fabulous and food and drinks available 24/

breakfast was great and our room was just what we needed.

cafe bar lounge was fabulous and food and drinks available 24/7 loved the choice of continental breakfast would

clean and fantastic social space downstairs to relax play pool with the kids

wifi a bit patchy.

beds are big and comfortable and breakfast was

i know covid effects things atm but it's a shame there is not even a small room service menu

bar well stocked and open untill we left

wifi is pretty poor unless in the bar.

the gym was small but functional.

in shower , security mechanism on the door great addition for alone people large tv and comfy bed breakfast

also we checked the room service tag for breakfast & hung it on door in time, as we had an early start and long

were very friendly bed was comfortable all the hotel was very clean nice bar and breakfast

clean, modern, good gym

no laundry facilities, no bathroom fan in room 411

friendly hotel value for money lovely breakfast

i really liked that there was also a 24 hour bar and spa/pool/gym as well

building was beautiful, longer opening time of spa and gym

spa area could be cleaner

was allot of laundry on the landing and it looked like they need a specific room for it

there was laundry on the stair case when we arrived but not the end of the world!

parking is tight and the outside seating area is small but quaint

despite the night porter telling us there wasn't an issue with the wifi of the three rooms we occupied , none

the hotel sets a high bar for hotels and the fisher breakfast is nothing short of sublime

and pillow covers were looking either too old and used or may be not laundry washed for new guest

compared to the value price for two adults, it seemed a bit expensive to bring a dog

wifi in the apartment room, luckily we had plenty of data

very helpful and friendly staff. room comfortable. bar lively

friendly reception stoic house pet ........ she loves ear scratches

was excellent, maybe should have been more staff on the bar when we arrived back at the hotel after our concert

parking was easy and convenient

nice clean entrance, friendly staff, good bar area plenty of space to sit and chill

was such a let down and it’s the first hotel we stopped in which didn’t have pancakes for kids for breakfast

ordered room service ham sandwich not edible, bread stale

had to rely upon room service 2 nights instead

friendly, professional staff. lovely setting. ample parking (most of the time). quick service.

wifi poor

the bar was a bit expensive

location, easy wifi access, nice meal.

family room had enough space for kids to play around

plenty of well lit free parking and a very warm welcome on arrival

a bit cold for the kids in the

no pool advertised on the photos

that i didn't know before booking that reptiles wouldn't be an issue. also a lack of wifi

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

a real spa

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

wifi wasn't great and slow.

wifi was good and reliable

easy to find, plenty of free parking.

absence of laundry no fridge no enough blankets

another thing made me upset was hotel have a breakfast room service

good shower and wifi

we had to sit outside for an hour before they let anyone check in, room was no clean at all, had room service

enjoyed the pool and spa facilities, also the bar area and food

there was lots of convenient parking

spacious, clean, convenient location, parking

bar was convenient and the room was clean staff was very nice just the problem with the parking

in the room loads of dust under the beds and toilet door and items had not been cleaned at all no wifi kids was

poor wifi

dirty dishes and laundry left in the hall for at least 15 hours during my stay

wifi in bedroom a bit hit and miss with poor signal

i connected to the wifi and had no issues

pet friendly. staff were efficient and friendly. the bed was very comfortable.

we requested room service for the breakfast and this didnt arrive

breakfast and evening meal first rate , very good parking and friendly staff

good parking

quick check in procedure, friendly staff, car park, wifi

wasn't aware if there was wifi

early check in. and a good location.

not like cleaner girl having push laundry up hill

laundry took 2 days instead of the 8 hours stated

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

kid that looks like that copper out of coronation street don t know his name was working behind bar he was

first room phone didn't work for room service so had to go down to order food not good as i'm poorly also heating

formal resturaunt which is not for me, bar or on the large patio, weather permitting

room space, bed very comfy, breakfast very good, room service great

great room service, easy to order and came in good time

problems with tv reception and wifi

stay was fabulous as always we have stayed several times in christmas eve just found the new bar very noisy and

gym could do with an update and some additional equipment

the wifi was very slow which was needed for business use.

the staff were extremely friendly - the ones i came across were bar staff, cleaners, receptionists & breakfast

said the bar closes at 11 but was closed well before half 10

wifi details could be shared in the rooms, i only saw them at the front desk

parking was conveniently located across the road, with ample space for about 50 cars, ensuring that

great staff. great breakfast. good beer. lovely views.

breakfast was also amazing with a friendly guy serving in a timely manner

we chose it particularly because it was advertised as pet friendly and it completely lived up to this

great that we had a separate sitting room so we could watch tv/read after kids went to

there is plenty of car parking with nice walks nearby

children wanted kids food but staff wasn't clear on whether or not we could order food and bring to the party

the kitchen is very well organised with no long waiting times

wedding venue and no apology’s or offers of any compensation of any form , not even offer of a late check out

kitchen was out of action

bedroom above the kitchen (bit smelly) and the bathroom was a bit out dated.

it was very quiet and perfect for us and our pet dog

liked the tranquillity of being away from wifi and the internet, which was very relaxing

i received a warm, friendly welcome, and every interaction with the bar staff was genuinely pleasant

price, clean, friendly, good food. easy parking.

the bar was lovely and well decorated

kids uncomfortable sofa bed

wifi was a general one (no log in required), only a minor complaint though.

we had room service and was a very relaxing stay

the dinner was also very good and the kids menu was a huge thumbs up

in and on ground floor for the room and shower was good as had rail and nice temperature and wifi was brilliant

wifi and ironing room much appreciated, pool table nice touch also

i didn't try the breakfast as i didn't have time but the small bar menu was quite nice

location spacious, great staff, good parking, good shower and wifi

quiet room, large bed, good wifi and good parking

tv was dated. no wifi compatability. could of had a few premium channels

cost, no pool

another customer entertaining his female friend from the other end of the hallway when there was kids along the

we also had lovely customer service from clarissa who helped me to organise food for the kids

my daughter would have liked a pool at the property!

the reception was full dirty laundry bags of the refuges

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

was nice and clean, bed comfortable and it’s child friendly which was great as i travel with my kids, stuff

clearing tables in the breakfast room. better lighting in the bedroom

staff always someone there when you need them and the location is great you have a excellent bar on the ground

lovely staff, very welcoming bar and great beer

arrive a bit later than the 9pm latest check in time, but they accommodated us and even kept the bar open for

cosy friendly, great evening meal and great breakfast. would definitely visit again

lovely breakfast choices, happy to amend to suit guests, i admit that i am a bit picky

very nice breakfast. good parking. excellent location for getting around the peak district.

convenient parking

sex all night ok if it's a last resort and can't get any where else to stay i wouldn't take my kids

and rang me back saying we're in rooms 1 2 3 and 20 so fair enough because we were 3 mums with kids so wanted

and rang me back saying we're in rooms 1 2 3 and 20 so fair enough because we were 3 mums with kids so wanted

having the wifi password on the room key was also very

noise early in the morning even bank holiday monday with the bin wagon and laundry

the pool & the heritage architecture of the restraint and bar area.

wifi in the room was just terrible

wifi access was extremely poor to non existent.

everything food staff room bed parking and the use of the gym and pool was great

parking is easy and safe

room was ground floor and next to kids play area. no coffee making facilities in room.

so i was worried about the parking

one minor complaint, not sure if was due to the strong winds but very poor tv connection and wifi

oliver who runs the bar and restaurant was exceptional

menu was poor in the restaurant and we weren t told room service wasn t allowed with our booking as we had

friendly reception staff. lovely spacious rooms. spotless clean. great breakfast.

on business and lockdown came in, so room service was the only thing i could use

room service good quality bed too soft

friendly check in and bar staff

he restaurant and bar area were relaxing and we enjoyed a delicious 3 course dinner

good food - made a nice change to have a served breakfast rather

spa hotel so there was a pool on site

the room was spacious and warm

the spa is lovely excellent food