wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

parking was easy

friendly staff , secure parking, clean and spacious rooms. located near motorway.

hotel was easily accessible from the motorway with secure parking

secure parking with free internet access

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

it is a detail but the swimming pool could use a bit of an update.

off the main road with safe parking. very private and quiet.

the pool was empty as it was out of season but that would be perfect when the weather is hotter,

rural location with lovely views. quiet and pet friendly.

bar did not open until 20

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

saturday restaurant was off for dinner which i was not told, lighting in the room- not good, no room service

were no tea or coffee making facilities in the room and there was no room service the day we were there

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

everything you need including a very nice breakfast

breakfast is excellent

bathroom) was very good, bed super comfortable, very quiet throughout the day and a very decent breakfast

i could not connect to the wifi as the signal was weak.

breakfast pricey

no laundry no restaurant or coffe breakfast is not nice

it was nice to have a drink at the bar in the lobby too

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

reception and bar service as they use the same personnel

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

could not open window as room was above a bar terrace which remained noisy till around 00:30

very clean and courtyard seating outside bar below hotel

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

breakfast...bed comfortable..... staff friendly!

great speed and stable wifi

bar for breakfast available even though breakfast was not included in my room rate

wifi reception in my room 210 was very poor and erratic

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

very good place to stay. good breakfast, helpful staff. no complains

the breakfast couls have a bit more choice, but it's still ok.

service, cleanliness, bar and restaurant

great place to stay with good breakfast. everything was easy!

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

very comfortable bed, great wifi coverage, cleanliness;

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

easy access, free parking and friendly staff

large room and friendly reception staff. good and clean bathroom. wifi works fine.

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

have laundry service

no laundry option

wifi speed was too slow

you should have to improve the wifi service. rest of the things are perfect!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only

the room, gym, breakfast

opening hours gym could be 24h

on our way from the ferry down south & always find the hotel clean & comfortable & the hotel bar & restaurant

the room service was excellent

breakfast was

friendly staff, free parking outdoor (or paid indoor

the pool was a lovely bonus on such a hot day. breakfast was good and the bed was super comfy

breakfast was delicious, and served early enough so we could make our early flight

was traveling around spain/portugal with my 2 kids (14 & 19)

there was our gym there too but we didn t use these as we didn t have time

property with nice breakfast

service and no wifi

the restaurant was closed and there was no room service as the hotel had few guests at the time

restaurant closed on sunday and no room service contrary to the description.

also had asked for the gym to be opened

facilities are very good and breakfast buffet has great

breakfast was excellent and bed was comfy.....

the one bar staff, the guy was very rude, often ignored us, slammed our glasses on the counter and threw

play area for kids

good breakfast, some of the things very tasty

gym awful. shower needed maintenance. no laundry service on weekends

great hotel in a good neighborhood, easy parking.

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

no bar / no resto very basic breakfast

due to covid not so many people in the hotel. because of that bar was not open.

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

confortable room, good breakfast, quite location at the university

the wifi is difficult to connect via phone, but good with other devices

very helpful staff and great breakfast!

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

we had to eat a snack in the bar which was good and the wine inexpensive

english breakfast

good wifi

we particularly enjoyed the pet friendly reception

breakfast and wifi ok

also no laundry service even though it says there is one

clean laundry

room is exellent, bed is exellent. staff in bar is friendly and very professional.

the property was quite out the way the rooftop terrace was unreachable wifi was poor

the existing gym could definitelly be improved

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

wifi signal strength was ok inside of the room. but overall facility was good.

room service was great and affordable

breakfast was delicious

the reception was very good. the room was always clean. breakfast was excellent.

the swimming pool, sun deck, rooftop bar, and restaurant are all really really nice

shuttle bus worked very well too, it's only 10min drive and for free

could add something for kids to play at

tomas is the bar a wonderful intoxicologist and person

confortable, clean, shuttle to the airport every 30 min.

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

room service menu

i'm referring to the ladies i've been served by: the restaurant was full and they offered me a room service with

comfy bed friendly staff good wifi local shops

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

> no iron device in the room. > laundry pickup , you need to give it to reception.

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

the staff were amazing especially the bar staff who could not do enough to please

no coffee or tea available until bar opened in the

cheerfully accepted my luggage for the storage and provided me wifi access before the check-in

i was also impressed by the laundry service via wewash app

well furnished, beautifully updated, has laundry facilities

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

the broken laundry service wewash. could not connect.

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

rude room service, asked me to come down and get my own order.

doesn t have gym

location (near our office) breakfast choice, bar food and staff.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the terrace could be cleaner and wifi could work better.

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

the bar wasn't open for any food or drinks

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

great facilities, good bed, great sauna and gym

a gym would be nice

staff were so friendly, pool was great, close to plenty of restaurants, 15 minutes in a taxi

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

the gym was terrible. the location was a bit far from anything.

the gym could be improved

reception staff and bar staff were all lovely

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

the gym is to the small side

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

the gym is a bit small but still works

there was not price list on the mini bar and we were a little chocked at check out.

the gym is very small only one walking machine

very friendly staff, good breakfast :) room service works perfectly

could not get room service.

no pool, poor restaurant and room service menu options.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check

we booked the quadruple room which had bunk beds for the kids

spacious clean room, comfy bed and some privacy from the kids, good breakfast

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

nice pool bar at the corner 4

room was clean and wifi was strong

friendly staff, clean and comfortable room, and stable wifi

poor wifi connection in my room

no laundry facilities

laundry service provided and the breakfast options were not that great

the laundry mat was near by

kids in one and parents in the other

mini bar and free airport shuttle

you for having such a quiet, pet-friendly hotel near the airport

helpful staff, they let me stay later, for a late check out, to make an afternoon flight, the shuttle did not

the second bed is a sofa type bed more for kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

the bar and kitchen are open late and the food and service was fantastic

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

great place, very comfortable to stay with kids, ideal breakfast. very happy.

excellent hotel to stay at before my flight. very clean, great breakfast, easy shuttle services.

i wish wifi was available for a fee, to have the option to buy it if you want to use it.

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

pool wasn't open yet, even they made advertisement for it on internet

breakfast was very nice too

wifi was

think they could make the gym better, especially for a well known brand hotel they could put more effort into

there is an in-house restaurant and room service, and it is quiet so you can get an early night

no indoor pool facilities but all other things great

had to sign in to the hotel's wifi several times

bedding, a little gym, a gorgeous red marble bath with a tub, a window that opens (and a location quiet enough

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid

room service food was really good

wifi coverage is worse than poor, and i think that it is very poor that hotel guests cannot use the

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

of the staff super breakfeast clean environment free airport shuttle great wifi close to the

variety of options on breakfast, staff availability and suggestions

good room service, perfect breakfast and marvelous surrounding (a big park just across the road)

we especially liked the pool bar man

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

location was great for proximity to chamartin train station. good restaurant and bar on site.

location was perfect / thanks for late check out

location, well connected via city transport, excellent breakfast, comfortable rooms, good wifi

rooms are very comfortable, wifi is great, people at the front desk are more than helpful

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry facilities were a

room furnisher is old. windows are not safe if you have kids travelling with you.

the staff was absolutely wonderful and the on-site laundry was great!

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

maybe a bigger gym distance

i liked the staff at reception and room service

hotel, friendly staff, gym is good, bed was very comfortable, good size bathroom and the cleaners were brilliant

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

very good gym

loved the fitness gym

the pool was a great add on, bed was comfy, and breakfast a bonus. very high quality everything.

location, pet friendly, extended stay, room service was excellent!

location and pet friendly

we had a drink at the bar and asked for a good local place to eat

the madrid airport, courteous and engaging staff, comfortable and clean rooms, very warm and cosy bar and

not much space to layout and store clothes during stay. no self-laundry facilities.

nice clean rooms and next to a park with free self laundry service.

laundry was too expensive, 7 for a t shirt

and beautiful room nice and helpful staff excellent wifi airport shuttle was on time

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

00; yes there is room service but it is not the same thing

spa facilities very basic and should be open all of the time for free. breakfast over-priced.

late check out

wifi

nice, clean hotel, good breakfast, fine wifi and very close to metro

the bar was never busy as the prices were very expensive for this location.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

bar in the back of the place

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

the wifi could have been faster also

the only downside was the bar was being refurbished

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

they were very polite and friendly. the only bad thing they didn t have wifi

gym appears to be closed all the time, so has jan ventilation

pet-friendly, parking and electric charging

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

text them if i can have my breakfast early as i need leave early for the airport but they didn't reply to me

nice hotel with friendly staff. shuttle driver was very friendly and helpful.

rooms are clean and very spacious with a good sized work desk looking over the garden and solid wifi

chose the property to be close to the airport with a free shuttle

wifi was for free, although the signal was not the best in the room

there was no note on file about me bringing my pet, even though i put it in the reservation a month before

nice bar for drinks and food

the pool area was very nice with the exercise room with it on the first floor, but open to the outside

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

the view was of a bunch of beat up old building the laundry hanging

laundry

it would be nice to have on site washer and dryer to use for guests to clean laundry

the breakfast was expensive so didn't get it

booked to stay here as we had our dog with us and they are a pet friendly hotel

not coffe in the room only mini bar for other ones every thing ok

free shuttle from and to the airport, located 200 meters the metro to the city center.

slow wifi connection in the room.

they had an undisclosed pet fee for my little dog.

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

room was perfect, with a small kitchenette (microwave, kettle, tap, cutlery, plates) and the bathroom was spacious

how close it was to the airport, and the free shuttle was a definite added bonus

they offer a free shuttle to the airport

no 24 hour room service but that's being picky!

the breakfast was not amazing but good. the churros was cold

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

the breakfast time could be extended to 11 am

the gym should have more activities for work out; more or less only for running.

unfortunately gym was closed due to the pandemic but that's not the hotels fault.

up within 15 minutes, staff were super friendly and helpful when i had trouble connecting to the wifi they fixed

shuttle from airport to hotel breakfast

nice big bathroom. comfy bed. great room service. really very good.

- i think there was spa rooms downstairs, but i wasn't sure how that worked - no map or guidance at check in

very good breakfast, clean and nice room, amazing location and 5 minute from bernabeu stadium

every thing was excellent except the satellite channels and room service menus

i was traveling with kids and they should have anticipated this being an issue

the spa was great

spa food cleaness

the laundry service was convenient, but quite expensive. that would be my only negative.

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

we have a pet and they provided a bed and bowl for him as well

the gym is very small and poorly equipped

great room, awesome breakfast, friendly staff with parking !!! would highly recommend !!!

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

room was comfortable and modern. shuttle to and from the airport was excellent and on time.

the hotel has also a gym very basic

there was a gym (altafit) right across the street from the hotel,

excellent hotel for the kids, staff were great and room was spacious and clean.

location, excellent food, especially lunch and breakfast

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

enjoyed its amenities and the breakfast was of the gods

the bar and restaurant staff were also very friendly

the free wifi wasn't particularly good.

i believe the on-site bar and restaurant are closed.

very clean. room service people were awesome. free hotel shuttle.

the staff were very helpful and the room service was prompt

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

wifi was v slow and the bathrooms and rooms outdated

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

laundry service was very expedient

location near the airport, with lots of options for a free shuttle and taxis that are also available for very

my wife arrives with 3 little kids alone in the night

room service was very nice & excellent service

roos are small and it has no gym

good wifi

there is no pool or gym. breakfast is expensive for madrid standards

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on

excellent gym and super executive lounge which makes extended stays very enjoyable

room good but we were on the top floor so had no view gym really well equipped airport shuttle absolute

room service excellent

perfect for travelling with kids

lobby bar staff is super friendly also jose juan helped me really good with my

room service, pcr tests available, etc

lovely breakfast and friendly staff

adequate gym/fitness centre

nice breakfast!

room service was good, there was no noise, the facilities and amenities are quite new and all was

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

swimming pool. free water, tea and coffee in the room

clean room and great ameneties. good breakfast and nice staff.

big rooms with good wifi

wifi, breakfast (little pricey).

noisy but not because of the short distance to the airport. weak wifi connection in the room

wifi is not bad

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool was very pleasant and it was a great experience to explore the communal areas

wifi worked well

wifi speed is ok.

big rooms. laundry service was excellent.

parking available, good breakfast, nice rooms, wifi. all perfect!

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...)

s not possible to get a coffee until 11 when the bar opens

fast laundry service

replacing toiletries even when the room service people see that they are required

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

wifi is slow and the i was told when checked in information provided on booking is not correct as i

we were a family with 3 kids

the wifi maintained a good connection, even during times i required video conferences

very friendly helpful staff, great price, good wifi.

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

rooms did not provide kettles, laundry bags, basic amenities of even different shampoos and conditioners or even

we were requested to use their laundry service

said that since they offer a full laundry service, they don't make irons available