but we were definitely surprised by the incredible breakfast

the breakfast is overall good, some items were not replenished as required

breakfast pricey

breakfast is really nice with a variety of foods.

internet worked well, but the wifi is not secure (it seems to have no encryption)

no laundry no restaurant or coffe breakfast is not nice

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

breakfast was nice, and they took consideration for the clients to be accomodated well at their

clean and good breakfast. parking space.

were no tea or coffee making facilities in the room and there was no room service the day we were there

needless to say, i went to a local bar the following night for some tapas and a few beers

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

very comfortable room service very good

missing wifi password reminder

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

no bar or restaurant at night

the gym was quite small but not bad.

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no laundry option

have laundry service

wifi

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only

wifi connectivity can be improved... breakfast can be little better

the gym was great and large bathtub in the room

gym closed and not f&b at all.

lack of service, hard to get food, wifi did not work except lobby

wifi was not up to the standard of my children s streaming needs.

the breakfast is a great offer too

a hotel that was comfortable, allowed our pet dog to stay and within easy drive to tesla supercharger

gym

were so absolutely blown away by the breakfast which had really delicious, healthy foods like real scrambled

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

pet friendly

the room service was excellent

the room, gym, breakfast

very clean, secure parking, burger king next door, good breakfast

free parking. very convenient to barajas airport. room was extremely nice and clean.

breakfast was nice and the room service was very efficient room was very clean

gym awful. shower needed maintenance. no laundry service on weekends

lots of free parking outside on street and also paid parking underground 12

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the parking was free and easy

gym old, breakfast okay but not great

new and upmarket feel to room and corridors, pool on roof and jacuzzi was great way to start the day

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

the air conditioned gym had sauna that was also on the same floor as pool with showers

however, we had a minibar/fridge and air con

breakfast was basic but tasty

good wifi

no surprises, good value for money. kids enjoyed the stay.

we particularly enjoyed the pet friendly reception

no surprises, good value for money. kids enjoyed the stay.

clean laundry

also no laundry service even though it says there is one

thought there could be a bar same location as the swimming pool. other than that all good x

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

also some of the gym equipment a bit shabby or

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

the breakfast was fantastic, and the accessibility to madrid city is so easy

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

very helpful staff and great breakfast!

no bar of soap in the bathroom, but just a mini shower

room size is small, breakfast is average. very small gym, no swimming pool.

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

more room to accommodate all for breakfast, but staff coped well

the price seemed a bit high and the bar was closed

the wifi didn't work very good.

very well equipped gym and there is a rooftop pool, which i have not managed to experience as weather was not

the room was good, the gym great

shuttle bus worked very well too, it's only 10min drive and for free

the concept of the connecting rooms is different but interesting for older kids

pet super friendly!!

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym and pool was very good

the spa area

gym equipment broken and old, tv doesn't work in the gym

assorted breakfast, relaxing pool with whirlpool and room very cleaned, i booked a reasturant service in my room

i was also impressed by the laundry service via wewash app

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

the broken laundry service wewash. could not connect.

well furnished, beautifully updated, has laundry facilities

also the laundry downstairs operated by wewash is easy to use and access

> no iron device in the room. > laundry pickup , you need to give it to reception.

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the pool is amazing too and in general the stay at the hotel was really pleasant

the staff were amazing especially the bar staff who could not do enough to please

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

wifi is high speed

wifi was bad

the bar and dining room are small but cosy and staff is friendly, food is good

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

you don t have to pay for the breakfast of the kids.

gym was small but fine for a good workout

very friendly staff, good breakfast :) room service works perfectly

could not get room service.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

we left our car in their private parking, which is securely closed at night, and relied on public transportation

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

of freshness of the breakfast bar gives a lot to be desired

amazing , rooms , the stuff , quite and peaceful and free parking

the bar had no prosecco/ cava last night which was a little disappointing

bed was super comfortable, the breakfast was delicious and had lots of variety even for my very arfid brother

wifi a bit intermittent

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

having drinks at the beautiful bar was the best way to start the evening

it was not finish and something were not usable (gym, rooftop, elevator)

the room service was also really yummy and quick

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

a nice pool on the roof, and a small but usable gym on the ground floor

wifi signal in the room was so low that one couldn't connect

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

the place was spotless clean, spacious, beds were comfortable, good wifi connection

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

good staff, bar food was ok. rooms very clean. gym was ok

all the staff especially at the bar (:

room service is supposed to be 24 hours but when i ordered at 5am it's closed

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

nice room, good breakfast

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

breakfast adequate though

because my kids loved the place

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

helpful staff, especially if arriving hungry; great breakfast!!

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

the washroom was clean and even a gym is available

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check

we checked in just after midnight, yet could still have a drink in the bar and reception allowed us a later

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

also, we appreciate yates ha omg breakfast and wifi includes in the price

friendly staff, clean and comfortable room, and stable wifi

wifi connection is slow

was my third time at this hotel, i love the small town atmosphere, we went to a bar every night for a cana

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

no laundry facilities

laundry service provided and the breakfast options were not that great

the laundry mat was near by

mini bar and free airport shuttle

it has good facilities (a/c and wifi) and the staff are helpful

the top laundry bill, 114 euros for a small bag of washing

do not dare to touch their laundry paper or they will charge u whether u like it or

the breakfast should be included in the price.

limited food options for kids

we spent the afternoon in the pool

very clean, nice breakfast and proximity to airport

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

the second bed is a sofa type bed more for kids

hotel, freiendly helpful staff, great for madrid barajas airport, rooms clean and functional, wifi, nice bar

pet friendly, easy access, good parking at reasonable price

facilities, location, cleanliness, staff, expedient room service meals and requests, smiles, curtesy, they have

to the airport, amazing for 1 night stay , super comfy bed quick wifi

clean, fast wifi, good breakfast, very friendly staffs, comfortable beds, modern bathroom, efficient air

bar and restaurant service for travellers awaiting flights

a gym like tryp hotel at lisbon s airport

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

clean, comfy and perfect swimming pool and the bar

needs implimenting as there was more focus on cleaning up, no atomsphere in any overpriced bar areas & pool bar

excellent room service was great

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

breakfast is very good, but i hope the food can be more various

i liked the renewed lobby it looks great and fresh. the gourmet bar was also great.

the gym wasn t clean enough and there s only 2 or 3 types of fruit in the breakfast.

the gym has a bike and a treadmill

wifi didn't work (room110) restaurant expensive. didn't seem to be anywhere else.

ideal location excellent rooms and secure free parking

breakfast was held in the bar with plenty to chose from, very good value at just 5

wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

free wifi which is excellent even in bedrooms and free secure car parking

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

food was great for room service, clean rooms, gorgeous view and amazing hotel

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

restaurant excellent, so was the spa and views from the 26th floor

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

wifi was not great

confortable bed .and nice room service.

had a gym on the property

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

free wifi and small waters in the mini fridge

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

there is a bar there and a burger king at the train station, but not much else

laundry facilities were a

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry service is tremendously expensive

do not request for laundry service, your clothes will be ready in 5 days

pool bar could do with updating but that's being a bit picky..

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion

the bar being refurbished

the people in the room across from me were very loud and banging things around - parents with 2 kids

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

people working at the bar and restaurant, they were staring at us like stupids

away from the city but not so much since you can ride the metro two blocks away, excellent room service

gym appears to be closed all the time, so has jan ventilation

clean and large room. small gym.

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

paid for half board due to the fact we were travelling with small kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

was clean but a bit too small compared to the bathroom which was the size of a room there was a kitchen

the building, location, balcony, pool, restaurant, the superior room is very beautiful

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

wifi was available at all times, no issues with insufficient bandwidth

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

not much space to layout and store clothes during stay. no self-laundry facilities.

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

the pool

there was a lot of noise outside the room. kids running in the hall at late hours

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

very annoying when you have little yelling kids in the opposite room (i have to say

you are not able to order room service in a 4 star hotel and you are limited to having a very mediocre dinner

and clean rooms, good breakfast and great wifi

room service not available on certain days and i wasn t informed when i checked in, so i had no

good location , nice staff and shuttle so easy to airport

could not get wifi

also bar and food closed @ 11pm

nice room, excellent breakfast, very polite and professional staff!

rooms are clean and very spacious with a good sized work desk looking over the garden and solid wifi

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

could not open window as room was above a bar terrace which remained noisy till around 00:30

clean comfortable friendly staff excellent location with parking although it is limited

the price was excellent for 4 people in one room. the air con and wifi was great

the fact that there is a pool is a massive advantage for the kids

the fact that there is a pool is a massive advantage for the kids

pet friendly, very relaxing atmosphere, lots of character, quirky but very well decorated, very

it is a detail but the swimming pool could use a bit of an update.

off the main road with safe parking. very private and quiet.

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

staff/food/pool

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

kitchenette with a well-sized fridge and microwave was handy

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

laundry

nice outside area to sit by the pool to relax and read

the location is close to the airport, and they offer a free shuttle

a good size, the beds are big and comfy, the windows open, everything works, there is even a mini bar in the

great breakfast, decent attention at main door and restaurant. good attention to my pet.

the gym is very equipped and looks awesome

friendly staff, clean modern rooms, pool and close to the metro!! perfect

gym and pool are great

beds aren't suitable for small kids who are in danger of falling off

the gym was awesome and breakfast very good

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

was amazing, staff and bar bites were amazing

staff were exceptional, the food amazing and the facilities particularly the gym is first class (as good as a

was excellent; if you are traveling with kids, there is a park next to the hotel

manuel from the bar restaurant, thank you for your kindness and professionalism

wifi was well working

the spa was closed on a summer weekend and there is no pool.

bed, hypoallergenic room, good range of equipment in gym, pleasant atmosphere throughout the hotel

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

to book our reservation for barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also

breakfast buffet was incredible

didn't try restaurant/room service/breakfast as there where a fair number of eateries close by

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

room service was always on time.

we stayed with our cat and requested late check out, everything was smooth and easy

we did not use the gym and the pool was not open yet, but they both looked great

no 24 hrs room service. no complementary water. bed is uncomfortable.

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the only issue i had was with the wifi

good breakfast, spacy room, nice restaurant

bar amenities did no seem void of life as in many other establishments

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware

i was traveling with kids and they should have anticipated this being an issue

position is too far from the city center, the wifi is slow (and the premium wifi is slow as the free wifi), too

no issues with wifi

i did not use the restaurant or the room service, so no rating or comments are made in that regard

there is no pool or gym. breakfast is expensive for madrid standards

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

would appreciate to have a gym

well-equipped gym

wifi very

great bar staff but not enough of them which made the service very slow

was a bit disappointed to the fact that there was only slow speed wifi included

room service never took too long

here is only laundry service and is not cheap so you need to bring your or use the laundry service

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

said that since they offer a full laundry service, they don't make irons available

gave us an early check in after a very early flight

the bedroom was large, full mini bar for anyone who needed it

easy use of shuttle... and it was free! great staff and friendly rooms were modern

gym too small

shuttle was easy between the airport

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

its pet/friendly , better to provide free-cancellation options

were very comfortable, nice bathroom, television, and wifi

small gym was good for stretching and moving after a long flight. airport transfer was useful.

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

spa was not hot

did not include breakfast.

beautiful hotel, excellent staff and the breakfast was great

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

hotel was clean and they had a very nice selection for breakfast

jose and his colleague advised us about the room, the pool and breakfast options

clean room and great ameneties. good breakfast and nice staff.

fast laundry service

wifi wasn't available in the room but in the main lounge area.

no gym

nothing major, just the mini bar used to be free but it s not now

replacing toiletries even when the room service people see that they are required

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

the pool was very pleasant and it was a great experience to explore the communal areas

the pool can get quite crowded at opening hours, closing hours is sometimes better.

not very good wifi

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

english barrier was really poor between phoning for room service to ording a drink at the bar

much facilities for the kids

wifi was good and the air conditioning worked well

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

the wifi maintained a good connection, even during times i required video conferences

the car rental , the accommodation was very comfortable, rooms large, and generous facilities (gym, free drinks

modern, clean, snacks, drinks, late check out and amazing staff.

breakfast, staff (carlos), food available throughout the day (included in price), gym

the wifi works but was complex to set up, i had to set it up each one individual

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the roof top bar is also very nice

pool and bar staff need to be better organised

pool was pretty tiny but cool (6 person max

its personnel at reception, the room space and cleanness, having an agreement with a very good gym at walking

also located near restaurants, supermarkets and even clothes laundry stores

breakfast was the same all days, maybe it will be nice if change some options, but at the end is a

availability of staff and bar at all times

food in the bar is good and not too expensive

bar is open 24h

laundry service was very expedient

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

i also used the room service, which was provided with courtesy, quality and speed

my wife arrives with 3 little kids alone in the night

a minor thing but 24/7 room service would have been ideal as i checked in very late.

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

i had only problems with the internet in the hotel. wifi was available, but very often was

the highspeed wifi is working well

gym, internet, restaurant

staff, excellent bar and restaurant inside