laundry facilities don't accept cards which makes it inconvenient when you have to hunt for dollars

the pool was pleasant and breakfast was great.

appreciated the gym equipment registration and check out were easy, staff was pleasent

very clean room and all the essentials, excellent wifi

parking is hard to find when filled but it s complementary therefore balances out

laundry for guests but no laundry detergent available i understand brand new management this week,

warwick, ny and chose this location because the rooms were a good size and there is a very clean laundry facility

location - easy on/off from highway. great restaurant right across the parking lot from hotel.

parking was very accessible, inside pool a great advantage considering the weather, very comfy

friendly, effective & accomodating,e room quiet&comfy despite facing parking lot, next to mason jar casual,

beautiful pool indoor, and, last but not least, a laundry

no soap in the room at the sink or laundry bag in the closet 2

was one washer and one dryer in the laundry room

love the layout, and pool/laundry/ alcohol purchasability at night.

clean and nice place to stay. laundry machines are nice to have available

the coffee 24 hours , laundry on site , microwave an fridge in room

i liked where room was located and had laundry room

nice place for the value, good location, clean. has laundry facilities as well

towels could have brighter and cleaner -poor laundry and commode had an odd smell

you can do laundry there, costing 2 dollars each to wash and dry

complicated free wifi registration procedure

parking lot is in the back mostly with so spaces on the side

i like the amenities of the indoor pool , gym & sports bar.

nice place. really busy. bar and restuarant great place

it has a good gym and the front desk staff was good.

only 1 washer worked in the guest laundry room

we were on a 2 week vacation and the laundry room came in very handy

parking is a little challenging as the lot is immediately after a busy intersection.

the free parking is well lit and we felt

says the establishment is pet friendly but when we got there they told us they normally don't accept cats

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

also, the laundry center was be helpful

cleanliness, friendly staff, excellent breakfast!

small pool.

good location off i287 - i87, clean, friendly staff, good parking

my 2 kids couldn't use their tablets because the wifi didn't work

the breakfast was delicious.

clean, good hotel gym, nice comfortable rooms

i was expecting a pull out sofa for our oldest son so we had to book a second room for our 3 kids since all of

breakfast ,wifi,bathroom

parking

night at the end of our trip and they had no problem with us doing that which saved us money for parking

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen

have a bar and restaurant right next to the hotel

i also was right across from laundry room very loud

is right next to the laundry room, which generates a noise (although not big) during day time

truck drivers should be encouraged to use parking spaces in the rear of the hotel.

breakfast, staff and cleanliness

breakfast is fresh and delicious

signage for guest laundry room took us to completely the wrong place

the guest laundry is very affordable

location was good. laundry and coffee and confortable beds

laundry facilities

stunning lobby and nice bar restaurant and room service on

,listen & respond to request of tub in first floor , it is near hospital , convenient w/ laundry

very nice staff, very convenient, nice breakfast before covid19, laundry machines, comfortable

i went to the laundry the next day and were given more, but i don't think i should have to since common sense

good stopover with laundry facilities

loud laundry nearby and clanky heater

maybe a coin machine for laundry

no smoking facility quietness laundry services

guest laundry services

guest laundry services to save on clothes to pack

there is laundry on the premises, which also takes added stress away

pool, good breakfast, friendly helpful staff, laundry facilities, tons of space.

i love the pool & whirlpool! the hotel was clean & the room & bathroom was huge!

easy check in and was able to get early check in

very clean and quite and parking avilable

pool hours should go 24 hrs for guests we arrived 30 min before pool closed and left early

the so called heated pool was freezing so my kids could not enjoy it, and the wifi was horrible

com mentioned nothing at all about the $150 pet fee charged by the hotel

pool needs to be a little more warmer

and use the gym as well

kitchen was well stocked for eating in and and cooking

and i know they do have extra blankets because the gentleman that does the laundry has a key to the other room

cleanliness is not good , a lot of noise outside the rooms specially after med-night, weed smell, laundry is

i think they were tryng to get rid of odor - smelled like dirty laundry after i closed the window

the grounds aren't well kept. no elevator, and laundry was on 2nd floor

the gym was closed and laundry not working right

were bags laundry in the halls

the utensils and pans in the kitchen could have been better

enjoyed staying at the residence and having that kitchenette; makes things so much better

more choices for breakfast

however, the room smelled overwhelming of pet urine, carpet and tile floor was filthy

no parking, there were stains on the sheets, they were very stingy with the towels, set up of the room

parking lot a mess trash all over

easy check in process and parking. good location with things to do nearby.

the parking is super tight.

a little tite for the parking.

also the laundry facilities were very poor

clean enough, laundry machines on site, free breakfast, and friendly staff

i wanted to use the laundry room

options were horrible, quality of selection below par, not enough towels, toilet paper or laundry bag in the

laundry machines in a state of disrepair

no laundry wanted $20 to do one load of laundry door had no key

the charge of 10$ for laundry per person was a bit much

no laundry. booking.com said they had it

no laundry facilities - had to walk

had someone s feces on it, owners wanted to charge us $20 to do a medium size load of laundry (we were supplying

the fitness room looked really nice, and the onsite laundry was an added bonus

to relax, i put the do not disturb sign on the door, and room service did not knock

too many high school kids when we checked in

in room wifi was slow, however cannot blame hotel considering that montvale is rural and enterprise isp's

the breakfast was free but it's not a buffet style, you need to order the breakfast and there was a

everything, the staff was friendly. the rooms are great, pool a plus, plus the location.

close to shopping at montvale and wagmen s supermarket, nice staff and next door access to life gym ( the best

the grounds were beautiful and the pool and outdoor sitting areas were great

nice, clean and comfortable hotel with a pub, restaurant, gym, swimming pool and more

the indoor pool was great for kids.

not so clean shower looked run-down creaky elevator no pool

clean good service. front desk guy is awesome always accommodates me and my kids.

i mean, the usual hotel guest that does not need any much of amenity aside from gym, breakfast and housekeeping

the next day i realized it might have been one of the kids staying at the hotel

many things so called breakfast was a box with chocolate muffins in plastic and kids’ juice

great location and the continental breakfast was excellent.

beautiful site. clean rooms. continental breakfast. convenient parking.

they have nerve charging extra for a pet fee when there place is so filthy

it was quiet, nice view, great price and breakfast was excellent.

add peanut butter as an option for breakfast

laundry out of service, even the coffee is always cold

carpet was filthy, the hallways smelled like marijuana, the laundry area was filthy, the air conditioning in

laundry machine broken another selling factor, as we have been on holidays for a week and hoped to

so i had no soap, no shampoo, no laundry bags and no breakfast

asked a employee for a extra blanket he said he locked the laundry room

one day the laundry had a problem, while we intended to reuse our towels they were collected and none were

very nice. good gym.

shuttle was always late or didn't

all the machines in the gym are broken

gym & pool closed

didn't have towels and wash cloths one night because attendant said he hadn't had a chance to do laundry

the smell took 2 showers to come off of our skin and 3 laundry cycles to come off of our clothes

there s a pool, fitness room& 24 hr laundry

pool was great, laundry was convenient, nice open new gym

kind staff, spacious room and laundry service

older hotel with new updates good location very clean lots of parking

good breakfast. great location.

great breakfast.

the breakfast was also subpar so i did not benefit from the complimentary breakfast

hair all over the place...in the room people hair..pet hair

there was laundry available, gym was nice, room was spacious.

friendly staff, ease of check in/check out, clean room and great breakfast

the staff was amazing and super accommodating. everything was clean and the pool was great.

clean. smooth check in and out. ample parking . breakfast adequate.

clean, great location, tasty breakfast, cute pool and very very comfortable

breakfast bar was great

the entrance door from the parking lot, the one closet to our room, could not be open from the outside

breakfast & lounge

everything was great. breakfast was awesome. facilities was clean. overall great experience

everything! the room, location, courteous staff, breakfast was great

they are pet friendly

wifi is performance is very intermittent, had to keep switching access points for service.

a better elevator, needed to shove the parking spots in the front door area

insufficient parking with empty property next door that will tow your car if you park there

like a crowded hotel with a nearly full parking lot

wifi connection and telephone reception spotty

calandras reataurant breakfast nice gym clean comfy room

desk staff were exceptional, friendly, breakfast was good, restaurant and bar were great- staff there were

lots of free parking available

the pool area is cute, and opens out to nice umbrella covered tables on patio

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

my kids were disappointed the pool wasn’t open, but understood as things aren’t quite back to

very safe zone for kids and elderly

it s 9pm and we just checked in with 2 devastated kids

lobby bar and food

morning breakfast

was great but the $75 fee for our dog was unexpectedly excessive, but at least they are pet friendly

my kids loved the indoor pool

also, the booking website should have mentioned the pool was closed; the kids were quite sad, lol

beautiful hotel, extremely clean, fantastic staff, great variety for breakfast!

how clean easy the chick in and check out process. breakfast was fresh and good!

staff was pleasant, coffee available, the restauant & bar very nice

parking was excellent and the restaurant was top notch

think i may have gotten sick from the room service or the free breakfast

they also have a laundry room

self-laundry for guests - this is very convenient for guests traveling

room was near the laundry area the noise was noticeable. breakfast needs to improve the variety

we had laundry to do, snd i ended up washing it in the tub, and getting up at 6am to use the dryer, when

location, laundry room, swimming pool

only a single laundry location on the facility is inadequate

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

laundry and gym room can be better

room across from noisy laundry room

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

i had my four grandchildren with me and we had to eat in the bar area for

they gave me an early check in

the pool and the gym

hotel was really clean and staff professional. nice gym and updated equipment

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

com site about being a pet-friendly hotel

my room did not had a microwave and fridge and staying with kids that’s a must have

location and parking

laundry room was not in service & both threadmills in the gym were also not in service

were a group of kids running up and down the halls at night

good breakfast.

very clean, staff was amazing, bed were comfortable and breakfast was delicious

alot to do there a gym and indoor pool

room was flooded because a long term guest was doing his laundry in the bath tub

the availability of parking!

there is no fitness room open

number two i booked a pool view room thinking they had a pool and they do not have a pool what s so ever

was a leak in our window, didn't look like the room had been dusted or wiped down in a long time, wifi didn't

laundry machines were very good and required a credit card

went to the front to ask for 1 or 2 extra pillows and they said housekeeping was finishing the laundry

it was great having laundry facilities as well

to many kids running around til late night

breakfast was great, the pool, very clean and comfortable

pool wasn t open, yet, laundry detergent wasn t available for the machines, there was only one comfy chair

having a laundry room down the hall was very convenient, unfortunately they didn t sell environmentally

our room was across from the housekeeping/laundry room which was loud in the morning

great place to read or even take a little nap (if no kids are with you

pool was closed the whole time of our stay

no laundry facility

lack of many amenities that other hotels had such as a laundry room, business room or working ice machines

no place to do your own laundry. and parking

to covid the gym was only allowing one person in at a time so i didn't get to use it

breakfast menu easily met my needs

we were put in the room next to the laundry room so we were up till 11ish n had to get up at 430am

details about the breakfast like other guest ud83dude1f i had to ask and we were located by the laundry room

also they provided free laundry access which was very helpful

hotel doesn't have laundry

good breakfast, clean rooms, close to motorway, large parking, fast food restaurants close by

they could spend few dollars more on laundry, towel and bedsheet were smelly

no laundry facilities on site for personal use.

they put us in a room next to their laundry. i could heat them banging around in there.

only used the fridge they have room service which is good

and well set back from road, quality cable on a good sized tv, parking was directly in front of room

we needed laundry facilities and a washer and dryer were available at the property

laundry didn't work. old rooms.

had holes in them, ice machine and laundry room didn't work

nice service and guest laundry

room, refrigerator, microwave, coffee maker, laundry machine, fitness room

room, the bed, free wifi, price, lobby with full service, and easy check in - fast check out

i didn t visit the pool but it looked nice, on the small side, but clean

pool was a little small

beds was very comfortable and i loved the late check

liked the updated lounge with fireplace, the pantry, and the bar area was convenient

the facilities are also great, it has laundry, pool

laundry room for guests what out of service, left elevators from reception were unsafe as you

asked for them 4 timea, they kept telling us they were doing laundry and would bring them right up to the room

coin laundry was good

it’s very convenient when traveling with kids

did not like that laundry facilities were broken

location, housekeeping, laundry facility, the gym

great location, clean rooms, comfortable beds, lots of choices for breakfast

all was clean and breakfast was a nice +

just off a major highway decent parking lot and good sized rooms

were using the outdoor pool and someone was smoking marijuana

more lighting in parking lots outdoor pool area needs work leaky bathroom fixtureswet carpet in

free parking. building exterior

visible dust in air vents; tvs in pool room

location, breakfast and parking

i also thought $80 for room service for two burgers and fries and two slices of cake was too expensive

wasn’t working at all my kids couldn’t watch television at all ask for a new remote still nothing

room service very professional

we didn't eat in the hotel, but they had an awesome bar and menu

aware the pool and gym is a part of a health club, which meant people from outside was there as well as swim

it has laundry room on the 1st floor 5

laundry room needs improvement

laundry facilities was bad

laundry room

i would suggest having a changer for the laundry room for people who don t have cell phones

i guess i was too close to the laundry room and was woken up at 630 on sunday morning.

cleaning staff took my laundry bag as garbage

every day we had to wait until laundry was done

breakfast was excellent every day we were there, even the guest laundry was comfortable, and large enough to

room was across from laundry and near lobby and a bit busy

loved having laundry facilities

laundry, fitness center on site

clean and spacious ample parking free breakfast

wifi wasn't great but everything else was very good!

wifi and availability of beverages

we had our laundry done at local laundry shop and were able to park car in car park at back of house

good wifi

free laundry, entrance to the park is very close

was great, the inside play area kept her busy for hours, the themed pirate room, the included breakfast, and

the breakfast that is included is plentiful - sausage, eggs, bacon, cereal, milk/juice/coffee, toast

the park was right next door, the pool was great, the inside play area kept her busy for hours, the themed

the kids can leave without parents knowing and someone can knock on the door and kids can not knowing

we needed to wash some things while we were there, and the hotel was out of laundry soap to purchase

we were downstairs sitting getting coffee at 7 am - the bar area is right there - with a lot of stainless steel

limited room service

and the lights in the parking lot were not working, so it was extremely dark in the parking lot at night

a snack bar that offers cofee only(no snacks as illustrated on website)

the laundry facilities are clean and the machines do a great job

a bit noisy hallways, laundry dispenser were empty, pool area could have had longer hours

my room was very close to parking and the laundry was right across the hall

laundry cost $ 2

clean laundry facilities

staff, dscipline,pool

on site laundry and small snack shop, very convenient

the amenities are perfect. there are gym and laundry facilities.

nice staff, fitness room, laundry, and room has kitchen

also free laundry, gym, popcorn, grill, and a unique lending library filled with board games and kitchen

laundry facilities were free of charge, that was a real plus

breakfast was good and rooms were very clean.

i did not like the noise of kids running amuck in the corridor during late saturday night into the early sunday

not a big deal but hope you fix it soon for the future guests especially kids

i did not like the noise of kids running amuck in the corridor during late saturday night into the early sunday

the gym could of been better with pull up bars an etc.

wifi was not free unless you join hilton honor program

they have an ok gym

the bar was amazing

room was big and beautiful, there wasn t cheap hotel bar soap but actual pump bottles in the shower as well

we were not given a wifi password and could not connect

to many kids in the hallway playing

gym wasn t open, cafe isn t opened yet

was disappointing that the outdoor pool was closed

that new stuff these kids smoke has quite a pungent odor

the indoor pool was cold!

free parking

parking was good

location, wifi, parking and great hospitality

i had breakfast to go at ihop, it's so convenient being so close to the hotel to get my meals.

toilet paper should be refilled before every new customer, had trouble with wifi, tv wasn t working properly

room service did not clean my room, i had to phone the front desk.

was right next door to gym

bar was closed due to a private event

room service is offered as i didn't have a chance to use it but will when i return

fabulous location - very cool interior - excellent and. beautiful bar - great art

to legoland, plenty of parking, pleasant personnel , free breakfast with many selections

very clean and equipped room, beds well done breakfast very great, fresh and tasty with extremely nice server

understand it was a snow storm but the parking lot was not plowed to park and had to park on top of a snow pile

the only thing that the pool didn't have enough towels ready in the morning

very clean, great breakfast, outdoor pool is nice

stain unless they opened it to make the bed you put you make the pull out bed yourself but laundry attendants

is hard for us to do the laundry

kitchen, storage space, neatness, clean, ironing board, ecofriendly, convenient location, laundry

is hard for us to do the laundry

i like that it is pet friendly. also very clean.

laundry room was on the second floor, where it was not easily accessible through the elevator

room was next to laundry room

also the gym room, laundry room, etc

have been told room was next to the hotel laundry at time of check-in

left opened garbage trucks woke us up early in the morning room was directly across from hotel's laundry

laundry application was not working, some places inside the room and/or building weren t well

only 1 set of washing machines for laundry back in second building on 3rd floor

breakfast is good but also more variety in the sides would be nice.

the hotel is very convenient for pets and the pet fee is low.

excellent wifi. very clean and comfortable room.

also pool was shut down for a few hours due to someone vomiting in water so it had to be treated but

has a pool, fitness room, and a very nice breakfast

i'd also read about the parking problems and didn't want to have the hassle late at night

i had to walk through the parking lot through wendy’s with my family which included my two kids

my only complaint was the breakfast options weren't varied, however, other then that, everything was amazing