though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

money for the laundry :(

the beds were comfortable and it was great to have laundry facilities to do some washing

they also have laundry facilities at reasonable

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

the gym was well equipped and clean and the pool was great for the kids

the breakfast was hot and yummy

friendly front desk staffs, shuttles to and from bos 24/7, quick response from housekeeping team

i was satisfied with everything but i was expecting more choices for breakfast.

the laundry facilities could do with more machines

laundry so easy to do there

loved the fact they have a guest laundry

very grateful to be able to use the laundry room as well

love that they had guest laundry available

complimentary laundry service is a great feature and the hot breakfast was great

new with free laundry room

fairly decent with free laundry services available.

great amenities, free guest laundry facility with complimentary laundry soap

didn't know where the laundry was and sent me to the wrong floor twice

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the gym is clean and the laundry is installed, which may have been helpful during our stay.

the room was great gym laundry close to beach shopping good foods

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the location for me new hotel liked gym laundry breakfast was good also

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

and the pool was closed

room info on how to login to wifi

breakfast was expensive, bar was closed, and pool was tiny

shuttle is convenience. having microwave, food from hotel shop, laundry machine

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

hotel with all facilities necessary including a self-service laundry

didn't use but customer laundry center and business center looked great

well appointed laundry room

some residents couldn t do laundry

pool

the pool was beautiful

i had to go find the staff in the kitchen to ask them to open so i could eat

we did not have breakfast.

absolutely everything! breakfast was outstanding

the kids loved the pool and the hotel overall was very clean with extremely friendly

its covid so we had breakfast in bags. the food was ok and it was enough.

$100 pet fee is outrageous and exorbitant

folks hanging downstairs at the bar and bartender very friendly

nice to have a bar with food open late in the evening

pool was good for kids but not adults, gym could use some real weight machines.

nice full breakfast as advertised.

good location for connections to the center with transportation, good breakfast, good gym and

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

did not eat breakfast

wifi

great spacious rooms, well equipped, clean, good shuttle service to the airport, friendly staff

no laundry on sight and the one recommended was closed.

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

breakfast was ok, but the place was swarming with school kids this morning

room very comfortable, car parking and breakfasts great.

location, laundry facilities

free laundry great for long travellers

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

is all you need: airport shuttle, gym, laundry and a simple but very good breakfast

a guest laundry as a surprise bonus

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

breakfast was wonderful

kids were running, jumping in and out of the pool, splashing other kids (guests) and felt the

the room was almost identical to what you would find at a homewood suites, but, no kitchen and at nearly $500

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

room was really tidy and spacious for one person, room service was efficient and staff were all kind and

clean comfortable rooms, great food at the restaurant and an expansive gym/pool facility

laundry machine ate money

house keeping thru my dirty laundry away cause i had it in a trash bag

i love that they have a gym, a laundry room and it s close to my job

we liked the kitchen and full size refrigerator setup in this housekeeping unit

stop off rt 1 near logan, allows pets

laundry, breakfast

no working laundry. no shuttle to airport!

laundry just down the hall

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

the breakfast was excellent. appreciated the laundry facilities.

friendly and helpful staff. large rooms and the hotel shuttle

nice hotel with a free 24hr airport shuttle

we also like that the restaurant serves dinner til 10 and the bar serves until midnight, this is a wonderful

well maintained gym

a snack breakfast bag to go

the location from the metro laundry facilities rooms in itself quite big and comfortable

pool was cold. was told it was a heated pool, not sure what it was heated to?

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

so quite noisy with constant airplanes flying low overhead - if you charge $111+ for bringing a pet then a)

queen double, it had two double beds in which was super for the size of our party, there was free wifi and the

we were also able to get free early check in and late check out

the exercise/gym was very nice with great equipment and hardly busy

wifi was very poor.

hotel lists itself as pet friendly, but no where does it say there is a $100 pet fee

as a family of 5, i appreciate laundry areas for guest use (minimal additional

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

wifi didn t work well

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

gave us a wonderful welcome and provided us with all the needed information on room, breakfast, wifi, nearby

no laundry bag

free guest laundry

have to ask for clean laundry 24 hrs in advance

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

you can purchase laundry soap at the lobby

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

way too expensive for what you get, no room service, no real restaurant

would say not having a pool but again, the kids didn’t even care that there was no pool

would say not having a pool but again, the kids didn t even care that there was no pool

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

could not call down to front desk or for room service

indoor heated pool with outside sun chairs overlooking the harbor

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

nice hotel, excellent design, excellent location, we were granted early check in

breakfast very mediocre .but excellent options close by

clean rooms, great bathroom, good breakfast

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out

if being honest, while i wasn t expecting gourmet quality, the continental breakfast provided was a tad weak

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

were doubles not queen no laundry

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

later, while at the hotel breakfast, dev came personally with the news of a room ready for us

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

location & room, staff were friendly & helpful, laundry facility

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

the laundry room on the 24th floor was very useful

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

no self laundry facilities

staff - even the laundry team offered help

one bartender - regardless of their proficiency - cannot service the bar, the dining room and room service

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

location. dog friendly. bar and restaurants. comfortable beds.

the hotel offered free internet and was also pet friendly

the hotel gym and spa looks new as if it has been refurbished

has the world class gym in my opinion

it was perfect, location, room, gym facilities and view!

the bar and mary ellen she was fantastic

the pool was shut, but we were advised before our stay.

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

excellent room-service, gym/pool facilities. helpful friendly staff.

superb friendly staff and the bar at night is gorgeous

we ordered room service for breakfast almost every morning

dated, but the facilities were nice, beautiful pool and solid hotel gym

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice

wifi didn't work in rooms

no restaurant. no gym. had to pay for tv channels.

nice breakfast included located near most attractions clean friendly staff self parking

in-room a/c very noisy wifi too slow to be useful, difficult to log on

was near all stores,td garden and the new casino

special gift and breakfast for the marathon runners!

bed was uncomfortable, and gym was pretty small

laundry service is a bit pricey.

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no onsite guest laundry just a very expensive laundry service pay per item

of facilities, storage and laundry

the gym was nice

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

gym was beautiful with pelaton bikes

was not clear that the kids need to pay the breakfast the breakfast space have long wait

room located next to laundry and gym

also, no laundry on site

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

the kids really enjoyed the back elevator for access to the cambridge mall

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

website says free laundry is included , but they did not honor it

no laundry facilities. small bathroom.

it could have laundry facility, like the club quarters in the loop - chicago, il

cleaners tend to block one of two elevators for moving laundry

although the corporate website claims laundry facilities, there are none

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

they asked for $150 per day for a pet

what i like best is the cleanliness, decor, room and room service, staff, hotel is lovely.

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

hotel tried very hard to let customers have a nice breakfast during this time

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

there were coin operated laundry facilities on the second floor which we discovered too late

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

laundry facilities were good and meals were great and well priced

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

was hoping for the rooms on the 6th floor i believe, because they have a kitchen which is convenient for me

no laundry facility in the hotel.

i called to ask about early check in, since the website listed this as an option

my wife’s birthday so i wanted to take her out to celebrate and enjoy a night out without the kids

the outside and lobby and bar area were very misleading when you got to the room

3 ft deep that i couldn t do laps in it, especially when there kids in it t as well

good location. good front desk. nice gym. comfy rooms

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

at the cost, upgraded wifi should be included

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

amazing, hot breakfast - so much choice

within walking distance as well as a trader joes grocery store if you wanted to cook in your full kitchen

the walls are thin and we could hear kids screaming above us the garbage pick up early morning

breakfast was served a bit too early, until 9 am

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

no room service or vending machine for a late night drink

got three different versions when i asked for a late check out, there was no room service and no spa facilities

location great, staff friendly, room service fast

very clean and luxurious installations and the bar experience was great

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

guest laundry not provided

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

some food was cold at breakfast, oatmeal not replenished

wish room service was available and there was an incident with not getting our laundry back on time so that led

expensive no laundry facilities

nothing to complain but it would be nice if there is laundry room.

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

ability to request additional items such as laundry detergent

no laundry on site.

the bar downstairs is nice the room is very comfy

this hotel offered lots of extras like breakfast and starbucks, which made our stay easier with kids

room service had wrong room at 130 am and woke me up

beds where extremely comfortable pool and hot tub was a nice relaxing getaway

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

they didn t have wifi for more than than a day

new, clean, free breakfast, beer on tap in the lobby, pool.

amazing breakfast, location, views, pool, and fitness center.

clean had laundry facilities was within walking distance to the cruise port

since we stayed for a long time, we did our laundry there

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

i loved having laundry on my floor

self service laundry, very helpful

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

location luxury gym

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

only room service

we were disappointed that this property did not have a pool or spa facilities.

i like the easy to use laundry room, to be honest.

gym, pool and laundry room all very good

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

clean and modern and laundry!!

i loved the location, the hotel facilities and access it gym, laundry and pool

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

very nice to have laundry facilities

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

i could use the credit for my laundry bill, if allowed

are great - bikes, parking, grill in the outside space, laundry etc

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

more options for dinner on the room service menu.

location, bar area, room, bathroom, bed

you could have room service as an option

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

staff was so friendly and great with my kids

also, great gym with a beautiful pool that must have one of the most stunning views in boston

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

there was no room service menu or any hotel packet that told you when checkout was or

utilised and enjoyed the excellent gym facilities on the 6th floor and the all-day provision of the chilled

booked a big corner room with a view over the city, travelling with two kids

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

room service was decent and sheet were always clean

staff, clean room fast and simple to use room service

they also have a washer and dryer enabling you to do your laundry for free

the entire stay was perfect. having a laundry room was clutch as well.

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

free coffee and laundry), outstanding location right in the hearth of boston

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

big room and laundry facilities

however we love the gym and the convenience of laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

somehow we ve lost some items probably in the bed linnen laundry.

were charged for laundry we didn t do

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

breakfast should include hot beverage options other than plain coffee miss a gym in the property

there were also snacks waiting for us and wine tasting at the bar in the evening

hotel was beautiful, the rooms attractive and breakfast was fantastic

great value but does not have a full bar and only a small evening restaurant

liked the location, facilities including the gym and games room and free laundry for guests

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

a big plus for the free diy laundry service

they have housekeeping every days the place is well secured, laundry facility and a gym.

the washing machine also broke down and we could not do our laundry

great location, old world charm, impressive lobby. good gym.

for wifi is tacky

for early check in to prepare for a paper i was delivering at a local university

quietness of rooms, breakfast included, pet friendly

oh and the breakfast at the hotel's oak restaurant is so incredible

excellent service and wonderful breakfast .

the terrace bar was breathtaking with a great choice of drinks

breakfast, but i still prefer the european mix of buffet and a la carte menu

the spa and pool were stunning

bathroom not cleaned before arrival. property offered a breakfast credit as compensation