it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

guest laundry not provided

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

and the indoor pool was great

the location from the metro laundry facilities rooms in itself quite big and comfortable

one of our phones had issues with the wifi

the wifi was better, we got more towels every day, and the incidental fee was explained before booking

a dog, which i highly doubt she did, then it was not ours and she was just continuing to be her petty self

the swimming pool was quite small and the bar prices quite steep.

have to ask for clean laundry 24 hrs in advance

there could be more laundry facilities.

comfy beds, spacious room, had everything we needed, free laundry was a bonus

we could also use the laundry room, free of charge

free guest laundry

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

the washing machine also broke down and we could not do our laundry

laundry and dryer machine is free

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

were doubles not queen no laundry

laundry using system

some international tourist do not have/use roaming and a simple map is very useful when leaving wifi area of

bar closed at around 10

to accommodate breakfast room service at 530am

no room service, no mini bar, no room cleaning

there is free wifi

didn t have room service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining

the breakfast was amazing and you have a lot of options which we found not to be usual in hotels in the

bed was uncomfortable, and gym was pretty small

location, the gym, cleanliness of the room

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

wifi reception was poor and tv froze frequently

early shut down of breakfast. most places do that.

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

not much. we had a pleasant stay. wifi was too slow.

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

wifi didn't work in rooms

there is also a laundry room and free coffee and tea

i also used the gym and laundry services which were very convenient

was nice, gym and laundry services were exceptional

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

free laundry great for long travellers

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

water, tea and coffee bar was very appreciated

no restaurant or room service.

very nice and clean house with a kitchen

pool slots available to be able to enjoy the pool

the kids loved the pool and the hotel overall was very clean with extremely friendly

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

nice modern hotel with 24 hour gym amenities.

we did not have breakfast.

comfortable living area with little kitchen for a nice 3 day stay

breakfast, could be better. at least add milk, for kids it is necessary.

the pool did not look inviting.

nice full breakfast as advertised.

excellent breakfast spread. pleased to have a pool.

also, no laundry on site

room located next to laundry and gym

room was well set up for a business traveler, yet relaxed - fast and reliable wifi meant i could partake in vcs

i liked that the gym was on the top floor (light) and 24 hour accessible

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

big room and laundry facilities

however we love the gym and the convenience of laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

as a family of 5, i appreciate laundry areas for guest use (minimal additional

clean rooms with kitchen part (could be useful)

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

great gym and location! the t stop is in front of the door!

the location, the rooms, the breakfast, good wifi, free wine reception

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

well the gym could have been a little bit bigger

the hotel supposedly gave us a pet free room

i also like the different restaurants on site and room service

garden bar was lovely, i would only have liked it to open earlier

good price but with that comes partying kids in the rooms

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no laundry service at the moment

no guest laundry

no room service available.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

excellent breakfast, gym, room accommodations

the kids would have been happy to sit and watch people the entire time

would say not having a pool but again, the kids didn t even care that there was no pool

we also thought the gym was beautiful with some great views

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

gym was minimal.

the burger for evening was excellent and there overall the bar downstairs was good

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn t working in

fast & early check in, location to td garden

silly me, thought the fireplace was real in the room

i wasn't expecting early check in - but was able to

cute decorative fireplace that added to the home-y feel

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

spacious, tidy, clean, facilities, equipment and the world cup shuttle bus!

elevator access to floor 3 where the gym and laundry room was

convenient free shuttle

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

in house laundry was super useful

the coin laundry was clean and available most of the time

there was a laundry room and a fitness center

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

laundry facilities were good and meals were great and well priced

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

the laundry room was small, the gym could be a bit larger.

there were coin operated laundry facilities on the second floor which we discovered too late

they also have a laundry onsite and they serve breakfast daily

laundry room - was located deep in the south side and requires some walking through corridors and

i also want to use the guest laundry, but was told the dryer was broken

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

could upgrade their wifi

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

excellent location, overall very nice rooms and gym facilities.

some staff unfriendly, room location over entrance door noisy. was not pet friendly.

nice hotel, nice gym and excellent location.

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

also the lady who tended bar was superb

the pet deposit was way to much.

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

no laundry machine, parking is expensive

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

with 2 kids at midnight ud83dude1f

free shuttle to transportation services

the pool was amazing

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

kids and i just stayed at the omni for new year's eve

paid the $50 early check in fee and boy was it worth it

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

the wifi didn't work very well. the price of breakfast seemed high.

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

gave us a wonderful welcome and provided us with all the needed information on room, breakfast, wifi, nearby

free breakfast was a bonus

free diy laundry need to be mentioned

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

the laundry room on the 24th floor was very useful

location & room, staff were friendly & helpful, laundry facility

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

breakfast was a surprise location was great staff switched me from a double bed to king free of

the staff was very friendly, my room was comfortable and breakfast was better than i expected

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

the staff has been great! the food we ordered through room service was outstanding!

bar only had basketball on at night and they wouldn t let us sit at a table near the football

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

no laundry facilities. small bathroom.

website says free laundry is included , but they did not honor it

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

free early check in, late check out, comfortable beds, free giddies in the

hotel bar was overflowing at the weekend so we couldn't spend time there

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten

free early check in, late check out, comfortable beds, free giddies in the

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

$125 pet fee too high - cost more than the room for the night

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

food delicious and bar area relaxed with a lovely atmosphere

didn t collect my room service dishes when i asked, so they just sat there all night

bar was great, food and staff amazing

also, great gym with a beautiful pool that must have one of the most stunning views in boston

you could have room service as an option

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

airport shuttle operated exactly as promised

staff was nice the place was clean and the breakfast was unbelievable they had everything

breakfast box was given for early flight airport shuttle was available to reach the the airport for

well appointed laundry room

some residents couldn t do laundry

they gave me a complimentary late check out

pool

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

really good gym

coffee shop downstairs and oyster bar that also served a la carte which was convenient as it was starting to

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

breakfast was ok

location, cafe downstairs seemed very popular (our local kids said so too)

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

location luxury gym

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the room service is excellent

great hotel. looking forward to the return of the mini bar when checking in at midnight.

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

excellent room-service, gym/pool facilities. helpful friendly staff.

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

we ordered room service for breakfast almost every morning

i loved everything! the only thing missing are spa services!

was automatically charged in my card for some drinks in the hotel bar which i never took

there was no ac in the gym the day were there.

tithe room service was also still available and the food was delicious

location, amazing service and the room with the fireplace was a unique experience for someone coming from super

no hand sanitizer in the gym area

due to covid there is no bar and restaurant, not their fault. you can still have room service.

the room service was exceptionally excellent

also we used the spa services which were convenient

the spa was incredible!

spa was busy with outside guests which didn t give me the time to have massage sections

wish room service was available and there was an incident with not getting our laundry back on time so that led

expensive no laundry facilities

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

nothing to complain but it would be nice if there is laundry room.

ability to request additional items such as laundry detergent

were charged for laundry we didn t do

somehow we ve lost some items probably in the bed linnen laundry.

the hotel doesn t have some basic thing like microwave and laundry service

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

seven dollars to deliver food from the kitchen to my room

s beautiful to look at, the reception staff is exemplary, it s pet friendly for our dog and the location is

location bar staying open past 9pm great staff

crazy that we pay for wifi with city rates

location is awesome and we had a really good breakfast sandwich

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

kids were running around, things are going slow, everything was a mess

we enjoyed all aspects we loved the spa our room was great restaurants were nice

soaps, wish i had a little plastic laundry bag for dirty clothes

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

stated there was a laundry, however there wasn't

no self serve laundry nearby.

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

great gym and lived the room decor

room service was great quick and a good

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

breakfast is very good

was a family with young kids staying upstairs and it was very noisy of them stomping

room clean & spacious! breakfast very good.

the hotel gym and spa looks new as if it has been refurbished

wifi terrible and cost me planned teams meetings

the breakfast room service was prompt and delicious and cleaning service excellent

the gym and pool area are fantastic, lovely views of harbour

it was perfect, location, room, gym facilities and view!

good but not remarkable breakfast with excellent staff

breakfast in breakfast lounge needs improvement

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

breakfast was disappointing

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

a vending machine with snacks and laundry supplies (ie. detergent)...

free water, coffee and laundry were all great touches

didn't find a laundry bag in the closet

free coffee and laundry), outstanding location right in the hearth of boston

shuttle is convenience. having microwave, food from hotel shop, laundry machine

didn't use but customer laundry center and business center looked great

happened both times i went to use the laundry facilities so it was a minor

hotel with all facilities necessary including a self-service laundry

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the ac in our premier king suite was not working great. room service crazy expensive.

the pool was great

the pool and gym area. also the great restaurant zuma

breakfast was grossly over priced. room and service was excellent.

i wish there was self laundry service

we needed to do laundry and there were machines we could use

no complimentary wi-fi, laundry prices seemed exorbitant

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods