i loved the pool and breakfast! easy check in process.

we requested room service to make up the sofa bed

free wifi free parking the breakfast was

breakfast was great, room was comfortable

breakfast, could be better. at least add milk, for kids it is necessary.

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable

we did not have breakfast.

good breakfast, nice swimming pool for kids, very friendly staff

the free parking and free breakfast made our stay affordable

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

free laundry great for long travellers

clean rooms, nice breakfast, laundry and exercise room.

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

the self serve laundry facilities were a huge bonus and came in very handy

was nice, gym and laundry services were exceptional

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

nice indoor pool and gym

loved the full kitchen, pool, gym and staff were great

a bar and some kind of restaurant would have been great!

well appointed laundry room

some residents couldn t do laundry

the pool was beautiful

courtyard and pool also vegetarian options for dinner was a bonus!

used their shuttle service to and from airport which outstanding

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

beds were super comfortable and the pool area was nice! the wifi service was superb.

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear

especially if you are in there with loud obnoxious kids like we did

didn't use but customer laundry center and business center looked great

shuttle is convenience. having microwave, food from hotel shop, laundry machine

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

convenient, laundry room needed to be cleaned

very grateful to be able to use the laundry room as well

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

this was a personal stop at the end of a long business trip and the laundry room came in handy

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

room is spacious and equipped mini kitchenette

we had 2 kids 4 months and 1 year and i didn't appreciate them smelling that

room service salmon was delicious

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the shuttle driver is a kind gentleman and the restaurant and bar staff a delight

the pool and gym facilities as well as the different options for breakfast

complimentary laundry service is a great feature and the hot breakfast was great

fairly decent with free laundry services available.

new with free laundry room

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

laundry facilities; ability to get food until 9

the location for me new hotel liked gym laundry breakfast was good also

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the gym is clean and the laundry is installed, which may have been helpful during our stay.

the room was great gym laundry close to beach shopping good foods

the gym facility is great too

a few days in advance for an early check in

i wish the bar stayed open longer ! closes way to early

receiving late check out is the best

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

it would have been nice if the pool was open for the kids.

the beds were comfortable and it was great to have laundry facilities to do some washing

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

money for the laundry :(

they also have laundry facilities at reasonable

laundry facilities a big bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and

can’t forget the breakfast in the morning is my favorite

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

safety bar in shower would be good.

would say not having a pool but again, the kids didn t even care that there was no pool

a jack hammering noise when any room uses hot water, no room service

i was able to get early check in. which was nice after a long day of travel.

s petty but ita

the breakfast was good but it was a little pricey for what you received

other than sleeping and wifi is expensive: breakfast $25/person, parking $44/night

my kids loved that you could see the planes taking off outside our hotel window

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no guest laundry

breakfast was great

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

the gym was closed and it was not mentioned when i booked.

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower

it was to td garden and some local bars it felt super safe since ive never been to boston the breakfast was

the only downside i would say would be the breakfast. wasn't worth eating the breakfast.

the location from the metro laundry facilities rooms in itself quite big and comfortable

so quite noisy with constant airplanes flying low overhead - if you charge $111+ for bringing a pet then a)

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the supply of wifi is free! excepting that, everything is standard, but just standard.

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

very comfy bed. great atmosphere and friendly staff. didn t use, but gym looked good.

pool was nice, wish it had a hot tub but that's the only thing missing

no self laundry facilities

staff - even the laundry team offered help

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

small rooms, staff at restaurant food not speak much english, hard for kids to order

the burger for evening was excellent and there overall the bar downstairs was good

we could also use the laundry room, free of charge

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

have to ask for clean laundry 24 hrs in advance

free laundry machines and comfortable beds.

there could be more laundry facilities.

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

were doubles not queen no laundry

laundry using system

the wonderful pool, kind staff, wonderful breakfast for my children and i.

free diy laundry need to be mentioned

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

we enjoyed the free breakfast, and loved strolling along the shore

plenty of room to sleep the kids

of the swimming pool is not good, there were some hair floating on the water, which made my kids feel really

managed (each of the 5 dispensers of hand sanitizer i tried were empty, the water filter at the gym expired,

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

laundry facilities or services available

that we couldn t stay longer, kids begged to stay

customer service from ali at reception, who accommodated a very early check in

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

breakfast was amazing. selection was great.

wifi works well

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

it was perfect, location, room, gym facilities and view!

hotel, great room service, wonderful location for us because we were going on an odyssey cruise for an event,

was nice, my kids enjoyed it

fitness center (pool) definitely not geared for children (but they did accommodate us well enough), city view

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

hotel and air-conditioning very modern and small gym facilities

gym equipment very basic

room located next to laundry and gym

also, no laundry on site

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

the kids really enjoyed the back elevator for access to the cambridge mall

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

gym is expansive and well-equipped with natural light

i loved everything! the only thing missing are spa services!

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

there were coin operated laundry facilities on the second floor which we discovered too late

very kind staff. convenient laundry. good location

the laundry room was small, the gym could be a bit larger.

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

breakfast, service and clean room

wifi connection was bad in the room. but was good in the lobby.

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

the room service was excellent.

and of course, the kids loved the revolving door

no free wifi

we were told that this is pet friendly and i called days ahead to verify that we were all set and no other

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

cleaners tend to block one of two elevators for moving laundry

no laundry facilities. small bathroom.

although the corporate website claims laundry facilities, there are none

it could have laundry facility, like the club quarters in the loop - chicago, il

cq in a chicago has it's own guest laundry, unlike this one

), steep pet fee with nothing in return (no bowls or beds - not a must but for $100 the hotel should do

room service location and property itself is great.

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

us in a pet room without asking about allergies

the gym was tiny and small

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

shout-out to claire, who works at the front desk and remembered when i had checked in with my kids a month ago

window from bedroom into bathroom was very weird room service was excessively expensive

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

laundry service is a bit pricey.

of facilities, storage and laundry

fortunately, the hotel staff solved the issue by giving us a second double room for the (teenage) kids

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

no room service

could have had a proper gym

had a room available for early check in and provided luggage hold after check out

wish breakfast room service was available. nearby parking was very expensive.

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

the breakfast buffet was delicious

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in

visa charges when debit card used, charges for unsecured wifi that were not disclosed and two amounts taken

best location i have found with kids

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

ability to request additional items such as laundry detergent

no laundry service

nothing to complain but it would be nice if there is laundry room.

expensive no laundry facilities

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

only room service

location, amenties, gym access, restaurants

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the room service is excellent

no laundry facility in the hotel.

from the front desk to room service staff, all were excellent and attentive

no room service , early closing of the bar on a saturday night

they waived some fees ( i was too tired to process exactly what ,at the time, waived breakfast fee, they even

my wife’s birthday so i wanted to take her out to celebrate and enjoy a night out without the kids

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

really loved the location, cleanliness, and amenities (rooftop bar and lounge, lobby bar and lounge, food market

no laundry on site.

gym, pool and shower were all amazing

friendly kind staff pool great starbucks super

this hotel offered lots of extras like breakfast and starbucks, which made our stay easier with kids

the pool had too many kids maybe they need a pool for kids and one for adults

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

the bar in the lobby is extremely welcoming after a long days work

more options for dinner on the room service menu.

the gym is very small and needs a renovation.

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

needed to call for a bar of soap and wash cloths

but if i'm to be nitpicky (for that price it seems fair) - the room service food could be improved

delivered the cappuccino and bar bites with a smile

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

room service is good

great amenities such as gym, valet parking, and good

great gym and location! the t stop is in front of the door!

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

was small but comfortable, gym was smaller

loved the amenities. the kids played in the pool and had a lot of fun.

cheers bar is a 10 walk across boston common park, lots of eating places to get to within 10 min walk,

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

good facilities (gym, laundry room) and the staff was super nice and helpful

laundry room was convenient

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

however we love the gym and the convenience of laundry facilities

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

breakfast selection could be better.

unable to connect to wifi. breakfast options a little limited.

included breakfast was excellent

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

they also have a washer and dryer enabling you to do your laundry for free

free coffee and laundry), outstanding location right in the hearth of boston

free water, coffee and laundry were all great touches

self service laundry, very helpful

since we stayed for a long time, we did our laundry there

laundry room is convenient, fast and easy to use

there was a guest laundry on our floor - i assume there was one on each floor

loved the laundry facilities on 3 different levels

nice outdoor area for breakfast

comfortable rooms and bedding. great breakfast included. close to the kendall/mit station

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

incredibly bad wifi. not suitable for work.

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

were charged for laundry we didn t do

somehow we ve lost some items probably in the bed linnen laundry.

the hotel doesn t have some basic thing like microwave and laundry service

laundry service was meant to be same day

i like the easy to use laundry room, to be honest.

gym, pool and laundry room all very good

they also had a laundry room that was great for travellers who were staying in boston for some time

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

dry cleaning ridiculous but laundry facilities are on site

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

i could use the credit for my laundry bill, if allowed

very nice to have laundry facilities

are great - bikes, parking, grill in the outside space, laundry etc

laundry room was dirty and machine ate coins but hotel is not responsible call number

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

simple little gym but good for quick workout

were clean the pool was inside a great for the kids

they have housekeeping every days the place is well secured, laundry facility and a gym.

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

liked the location, facilities including the gym and games room and free laundry for guests

laundry and dryer machine is free

a big plus for the free diy laundry service

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

room service was prompt, friendly and delicious

location breakfast bar

very nice hotel. friendly staf. good location. well equiped gym (new machines)

thermostat worked well, room service friendly and efficient, facilities up to par

beautiful hotel with an excellent pool, spa, and restaurants.

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

ce, in 4 breakfasts)

breakfast was pre-fab

the spa and pool were stunning

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

no laundry bag was provided

delicious breakfast of freshly backed pastries, croissants, coffee and fresh fruit served daily

the restaurant bar attached closed at nine during the week.

they don t have laundry room

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

perhaps adding a laundry service on site would make it better

thank you to the staff member who helped me figure out where to do laundry nearby

room location was in front of laundry room - all night long the doors of that room were opening and closing

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

no coffee maker in the room. no laundry bag.

excellent location! asked for the late check out and i was promptly attended!

bar 10 was a lovely spot to dine or grab a drink

secure wifi with a password would have been helpful for work pusposes.

gym a bit older and small

the fireplace didn't work but they made it look nice.

was automatically charged in my card for some drinks in the hotel bar which i never took

wifi was free but very slow. i turned off the wifi on my phone just so things could load.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

no self serve laundry nearby.

no laundry facilities

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

stated there was a laundry, however there wasn't

no laundry facility t