we had the worst room in the hotel; wedged between the laundry room and the front desk

room 102 shouldn t be used for a room as it is right next to the staff break room/ laundry/cleaning facilities

(corner stores nearby) when they say laundry will be returned tomorrow, its more like 3 days

hammocks, lounge chairs by the pool and beach, lounging areas

we re talking between 11 pm to 2am, very loud groups , even families with screaming kids roaming around our

it has two pools, small gym, spa and the best staff

the hotel kitchen is great for breakfast , lunch and dinner

pool areas with breathtaking views +super friendly staff +fast wi-fi connection +free garage parking +delicious

breakfast also was fantastic and included in our stay

the food is spectacular and the restaurant area is very good, the gym is basic but it does its job, it just

breakfast buffet too expensive

yoga, lazy river, kayaking, swimming in the ocean and laying out on the beach and by our pool

food and drinks at the restaurants and at the pool is extremely expensive

gym, spa

property is beautiful. adult pool is great.

water slide for the kids, multiple pools including an adults only pool

water slide for the kids, multiple pools including an adults only pool

12 hours this caused confusion, no the best response to needs, for instance, there was only one room service

ordered once room service, some of the food was bad but we were not charged

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

one of the butlers, and cesar at the adults pool were the absolute best

breakfast was great

2 you're by the pool and a guy comes by with a large tray and is passing around very little cups (gulps) of

renee at catina restaurant was an amazing waiter, all of our butlers were really great, the gym was good

serving two type of customers, the group that enjoys drinking and partying with loud music on the pool and the

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

my 4-year-old son obviously had a blast at a pool

kids loved it

the magic show was the best for having kids be engaged and watching every movement

side of the resort was great for the kids

the hotel has a lot of activities for kids and family

the trees maybe or zumba exercise class one morning for individuals who may not want to go in the gym

we really enjoyed the spa and watersport activities

we liked the activities and most of the food. great for our grand kids.

the spa was smelly

the swimming pool at the top terrace and the quality of the service of the people was amazing and always taking

the food restaurant was ok, a lot of choices very good at the breakfast buffet

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

i love how there is an adults only side and family/kid side, so you can accommodate both

the spa was exceptional as well

food, all the restaurants are simply amazing, nice kid s pool area, good evening shows, beautiful rooms, comfy

one of my new favourite places and definitely for my kids too

hotel with kids was attached to and shared facilities with an adults-only sister hotel

clean, great activities for kids especially the day care all very secure

luckily, we are more pool-goers anyways

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

the location, rooms, staff, breakfast, beach, food, decoration

pool and beach are great for kids

many other hotel resorts, the music is played too loud around the pool

the pool the beach, the ambiance

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

room service food was terrible.

-: the spa is very very

good gym

quality of the food in a la carte restaurants was good excellent breakfast

food was great, breakfast and lunch served. great vibe and staff was exceptional.

so probably not ideal if you are there to party a lot the rooms are nice and spacious and the pool area is

kitchen and bar are only open until 3, but you're able to order food and sayulita has lots of amazing dining

wifi was sometimes a bit hit or miss but very good for the most part.

the kitchen also cooked up a custom meal for us with fish we d caught

warm infinity pool with bar & restaurant on site and across the street

parking is very limited

pool, beach, margarita at their bar near the pool, jacuzzi on my patio, dinner at restaurant in front on the

the only other thing is the wifi - we had to work two days that we were there and the wifi was really weak

spectacular pool but no hot tub

wifi

pool was great to relax in at night

the bar service also wasn t great

the staff are lovely, the food is phenomenal, and the pool is a great place to relax and enjoy the scenery

the staff were also incredibly helpful to navigate transportation, spa services, and assist with dining

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

beautiful property, well maintained rooms and accommodated early check in

location, pool, concept, music instruments.

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

stairs to pool could be tricky for some

was a beautiful hotel with wonderful garden and swimming pool

very clean and beautifully land scraped really nice pool area

did not have a pool , but you are very close to beach . just a minute walk.

the landscaping and greenery throughout the hotel and pool area were beautiful as well

can't wait to see the new pool/

pool was very cold

lovely staff. great location. nice shady pool to get out of the noon sun on the beach.

very friendly rooms were clean and comfortable bathroom very spacious and nicely appointed nice pool a great

pool very cool water

i was moved from 2nd floor to 1st same style room but actually smaller with a laundry deck

our favorite part was the heated pool tho

the kitchen could use a kettle for tea

the pool was great the garden on the back the facility to rent a golf car

great location! easy walk to downtown. staff were always cleaning! pool was nice and warm.

since there were plenty of other restaurants around and we could bring our own beverages to the pool

it was clean, well kept and very cozy. the pool area was nice and had drink service. good wifi!!

size, intimate and private, fantastic rooftop pool and lounge, well decorated, and hard working staff

free gated parking was a plus

location, staff, lovely pool

wifi was only available near reception and not accessible in the rooms

the wifi only works at the reception. the suite was rather bare bones. not even a night lamp.

the pool was cold which is ok but the spa was not working and was told that theres no hot water

wifi not available in the room.

having the kitchen facility was great, enjoyed breakfast on the balcony

needs: more pool chairs, +/- microwave, laundry services, pool bar or restaurant

no telephone or television (not such an issue if the wifi worked well) there's a small fridge, basic cooking

2) secure free parking

we had a kitchenette in our suite, so we bought groceries at the local markets and made our own breakfast,

the location of this hotel and the pool was to die for

they could have directed me to the nearest laundry in town and i would have been happy to wash them myself for

the lady who does laundry/linens is a bit of a gatekeeper

the pool is also fantastic - ignore the reviews saying it's cold, it's a normal pool temperature which

the suite was large with a roomy kitchen, lounge and balcony downstairs and the two bedrooms and bathrooms

my kids had a wonderful time meeting all the different kids at the pool

able to find room around the pool with few people arriving early to save a spot and not use until much later

the pool service

same restaurant for breakfast and dinner and a beach bar open for lunch

so there was 1 option at buffet and on menus for me each meal so i had to eat the same meal for breakfast, and

it s a 100 room resort to start off with so no issues finding chairs by the pool or beach

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

the swimming pool was clean and heated

beach was beautiful,pool awesome,and room was great ,,building is bing renovated and certainly will be awesome

the room size was huge we where so close to beach and pool

we did not do any cooking but there was a nice kitchen with adequate utensils

we loved the food we ordered from the bar menu on the rooftop

rooms were clean and comfortable. great pool. excellent location.

we also used the pool area and it was small but perfect

the pool is even better than the photos

clean room, great rooftop pool, relaxing environment

we were able to park for free on the street and do our laundry at the hotel via a local laundry service for a

com says free parking

atmosphere was spa like.

it would have been nice to have a bar fridge in the room

there are no children allowed so good for an adults only boutique hotel

i also enjoyed the pool, which i had all to myself a rare treat that made the experience even more relaxing

the included breakfast was great

breakfast included

breakfast at the restaurant was top notch

pool was off site.

also could use more lounge chairs by the pool and stringer wifi

pools and jacuzzies /they are total 3, one down and 2 at rooftop

pool, rooftop jacuzzi, room and decor, coffee shop close by, walking distance to everything in san

the wifi was incredibly spotty

open till early afternoon, front desk mostly nice and kind but variable , nice pool and roof top spa excellent

add some more tables with the chairs around the pool. maybe some new chairs too.

kitchen area and bathroom

private pool to cool you off or just let you float your day away

good location in bucerias. nice pool and beach.

a 2 burner stove top would be good in kitchen

staff, location, pool, room

long mornings at the beach (which is just a 2 min walk) and refreshing afternoons by the pool

restaurant and breakfast is

love the peaceful environment, nice pool, very clean room and really comfortable bed

the restaurant is excellent both for breakfast and dinner. nice views and very quiet.

incredible hotel - stunning pool, small hotel vibes so very personal, the breakfast was insanely good, it was

7am breakfast means 7:15 to 7:30 if your on a schedule to go play pickle ball. painfull.

the place is very nice the parking

that there was an adult only pool and a variety of pools

the kids liked the desserts

maybe expand the wifi into the bar areas

that there was no room service. and the coffee maker was dirty

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

there is a gym and spa on the property

kids were entertained

kids were entertained

a few people that stood out were fidel, who set us up with our beach and pool chairs and santana, who remembered

breakfast buffet was excellent each morning and the staff everywhere was very friendly and helpful

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice

setting, lovely facilities, great spa experience

grandchildren went there for kids club and loved every minute of it

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

it was spotty at best and the rooms did not have wifi

the service at the pool was spotty

kids had fun

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

wifi was the biggest issue

wifi sucks

location , staff, pool, view and breakfast buffet

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

loved every minute :) 3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love,

pool overcrowded,with kids in the pool bar running & jumping

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

the pool opened at 10am. maybe earlier.

the mini bar had 4 opened drinks still in there and hadn't been restocked

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

beach access, pool and service

long line ups at the bar to get any sort of refreshment, including water

i enjoyed the pool exercise classes

3) at almost very beginning of the stay i left my hat somewhere in the pool area for 10 min and it was gone

and ended up with 3 beds (as a solo traveler) as my original room was on the ground facing the parking lot where

there is only one bar open for most of the day which is so far from everything

kids club was really limited so we ended up not putting our kid in there

s the third time we visit and we don t get a view of the beach or the fountains, only the parking

the kids pool area was a hit for my kids

better access to a laundry room !

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

kids pool was closed, no prior notice & they knew we were coming with kids

needs to be done about the slippery tiles in the pool area