apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

great pool, clean rooms, friendly staff

marco, on the bar staff took very good care of my requests

it was a bit far to walk into town with families with small kids

lots of room and what a great place, plus a full kitchen where i could make a nice breakfast every morning

add some more tables with the chairs around the pool. maybe some new chairs too.

friendly and the pool is very nice

having a pool, beach and restaurant all right there, was awesome

full kitchenette which we didn t need but had the option

kitchen area and bathroom

private pool to cool you off or just let you float your day away

no room service available at all

so there was 1 option at buffet and on menus for me each meal so i had to eat the same meal for breakfast, and

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

we had a kitchen we couldn t use, they don t supply anything

room service, the min bar only has two cans of beer, two cans of water and two cokes

assignments - kids staying in adult pool area, food selections in buffet

the kids liked the desserts

great location quiet adult pool

food was decent, the staff friendly, beautiful beach and nice swimming pools

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

at least in 2402b spa was great beach guys were good

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

swim up bar is very fun and the pool staff were exceptional

breakfast was excellent

no true bar in lobby area

there is a gym and spa on the property

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

full kitchen and super market 8 minute drive away

that there was no room service. and the coffee maker was dirty

there is a gym and spa on the property

great service kids friendly and great food and staff

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

it was spotty at best and the rooms did not have wifi

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

did not work very well and although they had a sign up about reserving chairs around the pool, they did not

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

at breakfast wasn t great

the omelet bar was good

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

pool overcrowded,with kids in the pool bar running & jumping

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

loved the yoga and fitness classes

lots of chairs around the pool and easy beach access

wifi was a little inconsistent, but overall very good.

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

beach access, pool and service

awesome pool, private beach, daily fun activities and kids club

long line ups at the bar to get any sort of refreshment, including water

awesome pool, private beach, daily fun activities and kids club

staff is great and attention to kids is pretty good

parking is far away and located behind the hotel s boiler area

the restroom) the balcony had a loose glass barrier (very dangerous specially with small kids) elevators are

there is only one bar open for most of the day which is so far from everything

the kids pool area was a hit for my kids

better access to a laundry room !

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

kids pool was closed, no prior notice & they knew we were coming with kids

plenty of pool space, good restaurants, and beautiful view.

needs to be done about the slippery tiles in the pool area

once the coffee urn was empty at breakfast that was it for

the free breakfast not bad

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

staff was excellent, and the pool was nice.

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

cleanliness, room with private pool

pools are small, basically for kids or to stand there

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

amenities food kids activities

breakfast was awesome

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

one day, a child was doing poo in the pool

location right on the beach, with multiple pools, including a quiet “no kids” pool which we found relaxing

amazing staff. amazing hospitality. good food. amazing pool and beach

fifth, i could always find a chair at the pool or on the beach

the breakfast was good.

breakfast buffet and variety of daily menus.

the food options were okay, nothing that really stood out (breakfast hall was good)

great bar tender.

the pool and the beach were great, but service and the food were horrible

room service food was terrible.

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

quality of the food in a la carte restaurants was good excellent breakfast

piaf (adult only) was our favorite restaurant, and lucca was second with kids

the infinity pool was beautiful with great pool and bar service

pool staff were excellent

out of 4 restaurants, 3 restaurants accepted kids under 12

the infinity pool was beautiful with great pool and bar service

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

and pool were excellent

breakfast does not have a very attractive menu and everyday they were playing brazilian music

the pool the beach, the ambiance

but this hotel literally had the best staff, reception, bar, restaurant, pool the list is endless

beautiful rooms, beach, pool

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

the hotel is in a very good location with a nice place to run or just jog outside, rhe gym is very big, nice

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

the pools and sea beds are clean and comfortable food and drinks were good the rooms were clean,

if you wanted wine you could call room service but then you had to have it opened as there were no spare wine

breakfast main buffet and mexican restaurant lunch buffet were excellent

there was no snack bar to get food outside of the buffets

wifi was great

loved the body board rentals, tennis, and gym

breakfast buffet in the morning (which is included in this rate) was plentiful and there was a very

how can they offer an all inclusive plan that does not include essential services such as room service

but we felt like they used the same stuff to clean the bathroom and the kitchen because both smelled the

room was too dated. wifi was not available as claimed

gently sloping, with gentle waves (it seems to be protected from big ocean swells), and ideal for kids to wade

the pool and food

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

wifi is

the mini frig with honour bar was a nice touch

pool, but we knew that going in

it was still beautiful for walks and spotting sea creatures with my kids

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset

if you don t have kids don t go there hotel need to be refurbished big time

they said i have to pay extra for the kids

luckily, we are more pool-goers anyways

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

i would have enjoyed some more protein with my breakfast such as ham or bacon.

maybe the breakfast buffet... needs a little more of a better selection of food.

we wouldn't stay there again as there were too many kids, the pool was not heated and in an awkward location

it s a family hotel so be ready for kids and a lot of people in the pool

the view from our room over to the sea was awesome and the pools were lovely

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

i liked the safe was large enough for my laptop, the pool was long enough to do laps, and the full breakfast

beautiful lobby and nice gym. the breakfast was good. friendly staff.

clean, very comfortable, nice staff. breakfast has many options, late check out time, nice pool.

breakfast. good parking

very small, cramped room, bed could be more comfy, right beside highway, no outside area for pet

the adults only is on one side and kids on the other

the adults only is on one side and kids on the other

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

pool loungers were broken or used so badly they were uncomfortable and we would have to switch them

preferred at floor 8, jose joya at 6; amairini at coffee station and nereyda at the world cafe breakfast

breakfast buffet was excellent

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

was not able to have breakfast at restaurant due to 1-2 hour wait to eat

aspects of the property are very out-dated and a little bit sketchy for young kids

check in was unorganized and only one restaurant for breakfast and lunch which cause plates to run out and food

the magic show was the best for having kids be engaged and watching every movement

kids loved it

kids loved it

the magic show was the best for having kids be engaged and watching every movement

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

i was moved from 2nd floor to 1st same style room but actually smaller with a laundry deck

room as are spacious, and the pool was perfect for our toddler

our favorite part was the heated pool tho

the pool was too warm

and location are perfect, beds are comfortable, friendly staff, heated pool

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15

water slide for the kids, multiple pools including an adults only pool

location, food, pools, great for kids

ordered once room service, some of the food was bad but we were not charged

spa very good

dining area is a mess and there s no service elevator for the laundry and the trash, it s not appealing to

laundry, tv, windows you can't open, the bed smells bad, not water in the room

there are two irons and a board located on the second floor in the laundry room

clean, new and bug free bathrooms and laundry facilities

they have a laundry room you can use for free

so probably not ideal if you are there to party a lot the rooms are nice and spacious and the pool area is

loved the pool area, staff, location and room.

wifi was intermittent which was fine for me but not if you re needing a reliable connection

kitchen and bar are only open until 3, but you're able to order food and sayulita has lots of amazing dining

the pool and included breakfast was good too ud83dude18 they had a cold and warm jacuzzi, which was

there is no laundry service which is annoying

you also have access to laundry machines if you need

the pools are great, specially if traveling with kids

we also appreciated the easy and free parking and the proximity to the airport

the room absolutely exceeded my expectations, with a kitchen, comfy king size beds, a balcony, fresh water in

the kitchen utensils were quite dirty so we had to clean everything before usage

the kitchen was nice and the huge jug of water

having the kitchen facility was great, enjoyed breakfast on the balcony

location, nice pool, very good room, well equipped kitchen, proper ac, had a problem with the payment after our

kitchen in room design so you can enjoy your breakfast on your private terrace

the rooftop & bar made our stay perfect, we enjoyed many hours in and around the pool

size, intimate and private, fantastic rooftop pool and lounge, well decorated, and hard working staff

the wifi is a bit poor

since there were plenty of other restaurants around and we could bring our own beverages to the pool

very good wifi throughout the hotel as well

nice food, nice pool

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

breakfast was absolutely wonderful.

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the

walk to the pool was easy and the beach wasn't far either

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

wifi wasn't working well.

wifi worked well

great location near the bus station. breakfast included

website had pool on the photos

have loved if it had a laundry option in the condo

of the renovation, there was only one restaurant option, and the buffet was not as extensive for kids to pick

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got

limited hours of the fitness center

service around the pool was poor

the lady who does laundry/linens is a bit of a gatekeeper

they could have directed me to the nearest laundry in town and i would have been happy to wash them myself for

kitchen needs to be better equipped if you plan to cook.

there is (limited) onsite parking, which was helpful since we had a rental car

kids spent a lot of time in the pool and the food at the onsite restaurant is great

the pool area was excellent and the food was good

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

further, i didn't like the private pool area set up at all

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

pool and gym are fantastic

pool very cool water

pool was very cold

very friendly rooms were clean and comfortable bathroom very spacious and nicely appointed nice pool a great

lovely staff. great location. nice shady pool to get out of the noon sun on the beach.

did have an unfortunate experience with the service i requested for laundry

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

no laundry in house for customer

nice. had everything. could even do your laundry and the provide detergent.

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

food( room service dishes) left overnight in hallway

liked everything good wifi.excellant breakfast

room service was not satisfactory

free breakfast is adequate, but restaurant service available if you want a heartier meal

great spot close to the marina and walking distance to the airport, nice pool and fast wifi

needs: more pool chairs, +/- microwave, laundry services, pool bar or restaurant

the pool was big although we never went in it, still a little cool

there is no a proper closet or dresser in the room and very basic kitchen tools.

lots of kids and families by the pool/at breakfast each day

a big reason i selected this hotel was the mention of wifi and ability to work remotely

can't wait to see the new pool/

the landscaping and greenery throughout the hotel and pool area were beautiful as well

was a beautiful hotel with wonderful garden and swimming pool

pool is nice, and the grounds are cute and clean

did not have a pool , but you are very close to beach . just a minute walk.

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

the rooftop pool with stunning views of sayulita was also a highlight

shared kitchen is not secure (my beers were taken by someone)

what really stood out was the stunning rooftop pool with incredible views of the town and ocean a perfect

great views from the pool deck and from our room, great location for one block to the beach.