bit rocky, so swimming can be a challenge at times when the waves are larger but there are two pools, one of

room service was very good, they were cleaning the room in the morning and prepping the bed for

made the stay uncomfortable; meanwhile the ac barely worked, was extremely noisy and dusty, the kitchenette didn

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

the prices at the spa were too high so we went elsewhere for treatments.

the room did not have any wifi the room was very small .

the wifi was terrible. i had to go the lobby to get signal.

the wifi connection is very weak when i m in my room

poor wifi, no hot water, tv didn't work

wifi was pretty fast

parking is across the street in a secure gated area

location and view, clean and good room with small kitchen, private area with balcony, friendly stuff

it has balcony, full setup of refrigerator and kitchen

we had a lovely, clean spacious king room with a view towards the sea and overlooking the pool

wifi was extremely slow, maybe due to the storm

and lots of stairs to get to upper rooms and rooftop pool

good service, central location, amaze view and fresh breakfast

the breakfast was fresh and fulfilling

very relaxing and great views from the pool

the rooftop and pool were beautiful with excellent views

little neighborhood across the street for some local eats, laundry, etc

for waiter to appear and take your order then another 30 minutes to receive food or drinks at the pool

you could not have alcohol delivered to the room as part of room service

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

also brought a dog bed and feeding dishes for our pet which was very nice

cute swimming pool area

the rooms were clean, blackout curtains were great, and the kitchenette was really useful

wifi signal is weak up in room. booster?

per other reviews, wifi was weak, however choosing the right repeater helps and is not explained in checkin

have to walk down the stairs and into the bar to get any water or ice

excellent pools and pool animation

great breakfast

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

pool service was excellent. service personal in the restaurant were super friendly and helpful.

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast

facilities, great pool area, comfortable rooms, very clean, kind and helpful staff, delicious cocktails and pool

beautiful gardens, swimming pools and antiques to admire

breakfast was just ok. the food and wine at the diner restaurant was just ok.

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night

we opted for breakfast in the room and it was perfect

breakfast is delicious and on the private terrace and costs us pennies on the us dollar

there are common areas with beautiful views and a lovely pool

attentive staff with great breakfast options in addition to the free continental breakfast

we could not get the tv in the room to work as the wifi was poor in the bldg

wifi that was promised in all rooms had a really bad signal in both our rooms and shared areas

i had a room of the laundry facility); 6) for coffee in the morning, you need to bring down cups from your room

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes

no wifi in the bedroom no windows in the living room

the rooftop pools consist of a very shallow wading pool for kids and two hot tube style, but unheated, sitting

location wifi nice staff

friendly and welcoming and available for advice or help with services, including very reasonable laundry

we had our laundry done for 90 pesos

hotel was in a great location, the staff was very friendly and helpful and the rooftop breakfast was outstanding

bigger swimming pool on the roof top! it was more like a big hot tub.

wifi hit and miss

our stay also included a wonderful continental breakfast the next day

the continental breakfast that was included with the package was not that exciting.

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

breakfast was good especially on our terrace and location was fine

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

laundry around the corner did a load cleaned and pressed for about $2

loved it all. excelente room and parking was a huge bonus!!

location , room , customer service , pool , drinks

the wifi was patchy/non-existent

small but full bar w/ good tasting drinks

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

ac, wifi, a fairly comfortable room and great location

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

like that there were no general kitchen facilities and that rooms in the upper floor had either sporadic or no

wifi was not working perfectly in the room, only in specific spots

wifi isnt available in all rooms, only the common areas

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

location, very quite, great restaurants close, laundry service just around the corner

full kitchen, nice sitting area with dipping pool, central location. super clean, good value

hotel slow to answer queries. loud music from bar next door. tv didn't work.

wifi seems okay the 2 nights i stayed but think trying to stream from my own netflix to the tv it

air conditioning was great comfortable bed smart tv - easy to watch netflix on clean restrooms wifi in the rooms

fast wifi, clean.

wifi worked well, front desk staff was helpful and always had a smile

wifi was okay but maybe not strong enough as i tried to connect my iphone to the tv to stream from

despite the laundry list of negatives, we would

s no laundry service but there s a laundry mart just around the corner, past the corner store where

everything was great, except wifi

very nice sized room, good a/c, hot shower, comfortable bed, large closet, good cable and wifi, modern bathroom

the pool was closed when i stayed as they were constructing a roofed in something on on top floor pool

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

communal kitchen

not aesthetic at all and could be dangerous if you are traveling with kids

the pool is shallow but nice in the heat

the pool was refreshing, the courtyard relaxing, the rooms were nice and the kitchen was

was a bit pricey, as well as the laundry services

no kids and vip treatment

i loved the fresh fruit at the breakfast buffet

room service on the app did not work.

great location, views, staff, accommodations. room service was extremely slow but acceptable

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

didn t like the room service app

it needs a bigger pool

breakfast buffet have the same food everyday

great rooftop pool

the wifi was not

don't eat breakfast

great location, wifi and air conditioning, and the roof top pool was really nice

did not have breakfast. had dinner and a couple of drinks. wonderful!!

ground floor in front of pool, very convenient, room was fairly big

cold cold pool at los arcos

overbearing with none locals, let mexican families check in at 7 am, screaming kids in pool throwing balls at

i would not expose kids to the mold

breakfast was decent and there was a wide variety of options, including healthy options

loved our balcony overlooking the pool

the pool was fantastic just perfect for a nice swim or a cooling dip in the heat of the day, the whole

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early

the rooms are very clean and the pool is so beautiful

spotty wifi reception--in and out, small balcony, unheated pool

breakfast was simple, could be nicer with only a little effort.

pool was small and wifi was very slow.

mattress was uncomfortable very hard and the continental breakfast need more fruit slices and more like eggs

there is a nice lobby area to sit and relax, also a computer room and gym

rooms are very spacious and pool in the roof is beautiful and very relaxing

breakfast and all other meals were very good

poor wifi in a rooms

our daughter loved the pool and kids club

a lot of kids

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it

they have on-site laundry machines that guests can use if they don t want the formal laundry service

the kids club, while great when open, was closed when we arrived, and open for a short time before we

it was actually not noticeable to us as we were out by the pool or in our room

the in-house restaurant and the breakfast buffet were very good

size of the resort, ocean facing rooms, gym, staff, pool aerobics, cafe breakfast and salad bar,

super clean, maid is wonderful - even did my laundry, in a pinch

laundry service

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

it would be nice to have some parking arranged. i easily had to park a km away...

the queen inside views unit i stayed in had a big size room and a kitchen(

the three pools seem dirty and crowded with family/kids

heated pool abd ocean view and comfortable bed

i woke up one afternoon absolutely drenched because a bunch of kids had descended on this pool and were

nice to have freshly cooked eggs at breakfast, but lacking in cold meats & cheeses at breakfast, lunch & dinner

open bar included with

hotel and two pools, second floor guest only rooftop pool open to public

hotel with beautiful roof top pool, bar and lobby

hotel with beautiful roof top pool, bar and lobby

to the beach walking distance to great food delicious breakfast right next-door at coco s kitchen it was a

the pool is fun and the restaurant has delicious food

wifi was top notch

only thing would be to have a bar on the roof. they used too but it wasn't open.

perfect spot for one night insane sunset at the rooftop pool bar

great value for location. clean. quiet. nice rooftop pool. staff was super helpful and friendly.

roof bar is cool, barman is a really nice person, but drinks are a limited and expensive

more pool activities. make the courtesy car available till 9 pm or later

walking distance to the pool and the friendliness of the staff

24 hour gym access, several pools, nice on-site restaurant

the main pool was closed and this was quite disappointing.

nice room and friendly staff; very nice pool area for gay parties

no elevator, the food was ok, the internet/wifi was barely working, the tv.

breakfast was good.

wait staff at the buffet, bar and bell hop were friendly

great location. nice pools and good for kids. easy access to beach which was beautiful

pool bar stay open later.

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

location, well-equipped (in apartment laundry was particularly appreciated

it even included laundry detergent

location, huge room with full kitchen and laundry

laundry facilities in the room were great. i loved the rooftop pool.

thing any one wanted to talk about is breakfast with staff, never mentioning it was the equivalent of a time

full kitchenette

nice beach club with pool. excelente food in the beach club.

loved the kitchen and the bed was so

included breakfast was menu driven with lots of options and wonderful fresh fruit daily

no laundry

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

the laundry room tap had no top, so there was nothing to grip to turn it on

offers excellent value for money: kitchen, bedrooms, living room, terrace, illumination, wifi, quiet and so on

loud music from the bar blaring past 11pm kept me up

my 3 kids and my sister and i had a wonderful time

pool for kids.

breakfast, lunch, and dinner were delicious

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

breakfast good

during our stay there were large number of families with small kids, retired people and spring break youths

weak wifi. accessible better through facebook

this hotel is lacking is a deep end pool, there s multiple pools but all are only five feet deep

charge $1 usd per item for laundry service, which i find quite expensive

do not have laundry washer and dryer on site

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

free parking space

the pool has a bar on the rooftop, from there the views are 360 degrees of everything, it is stunning

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

suite was great, 2 beds full kitchen and balcony but view of parking lot on ground floor was not great or quiet

pool

room amenities are pretty good and sufficient, you have a kitchenette (may vary on the room you get) so you

it s no that i didn t like it it s cuz i wished that the laundry was free lol

access to the beach was not what we expected and without chairs to sit on we went back to the pool

comfortable beds and very thankful for an early check in

the bar & breakfast had great variety.

had to work for a couple of days and wifi was working perfectly fine from room and even from terrace

family chose this all inclusive resort primarily for the newly installed kids water park and the location

pool area was nice, bed was comfortable.

the trampoline was closed, the mini golf is next to a parking lot (and somewhat forgotten, needs maintenance)

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear

the buffet area both at breakfast and evening was similarly full of people in a reduced space

it would have been great to have the spa available for the guests

spa did not work and pool water was cold so i did not use either one!

the room service was probably the most disappointing situation of the entire stay

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

the gym, i couldn t remove weights on the bench press so therefore i couldn t use the bench press

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

7) which satisfied our needs as a family group of 3, my partner and i her sister and our 2 kids

even when the gym was closed, we were able to use the gym at the hotel next door

the spa was completely closed when i arrived and i didn't see that posted on the website

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

the adults only pools were nice

sushi sy the rooftop bar were very good and a great place to watch the sunset

the sunset rooftop adults only bar is one of those places and it is wonderful, but they close down and kick

seemed like some of the food and bar options were closed but it wasn t mentioned that they were so we d walk

no elevator limitation of stairs and how dip down the parking spot

rooms were good size with a kitchenette w/fridge and the bathroom was small but clean

the view was great, we enjoyed the pool a lot, there was barely any people there.

) comfortable bed & linens, decent towels, loved the kitchenette & refrigerator

the kids complained of a

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

saul at the bar pool went over above and beyond for my daughter and myself

gym is not good enough

room service food is not good (restaurants are

definitely worth the value, drinks were always great and pool was spotless