the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

wifi internet was very slow in the rooms

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

fifth, i could always find a chair at the pool or on the beach

good for kids.

breakfast was good with a lot of variety. the location was perfect.

and loud rooms near the pool

breakfast was great; staff were great; room cleaning was great; dining room meals were good

good pools, super convenient for families with kids

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

spa was great!

the kids club is a great option for the children, they have a lot of fun

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

it has delicious and fresh meal choices, huge pools, top shelf liquor options, a beautiful sandy and swimmable

food in the snack bar by the pool wasn't great.

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

the pool bar staff were awesome

the gym was not clean

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

breakfast was the only meal that met our expectations

they also have a complimentary water shuttle to vallarta adventures which came in very handy

breakfast is just as good as going to an ihop or dennys it was really good

we had to purchase extra dessert and pay for the use of the gym even though we paid for the all inclusive

check out, another guests spa bill was added to our room

minor thing...no pool.

the wifi is terrible; it makes watching the television and using one's ipad difficult

i ordered room service several time and the food was delicious

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

roomy suite with nice kitchen and nice sized balcony

was good, the kitchen staff was great

kids entertainment... the beach and attention to details

i would have enjoyed some more protein with my breakfast such as ham or bacon.

too many kids.

drainage and they need to be more careful with the people who leave drinks unattended around the pool as well

better access to a laundry room !

very kids friendly with kids club and kids activities at night

liquor in the room bar was so bad it was untouched

things like the gym/spa, the water activity center and the pool bar

your stay at restaurants difficult because they pop everywhere and they steal your food at the pool

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

proximity to the pool and ocean

pool - too cold and shaded

breakfast. good parking

underground parking, staff super helpful

bar/common area had comfortable couches, chairs, tables and they a nice selection of snacks and kitchen had a

clean, very comfortable, nice staff. breakfast has many options, late check out time, nice pool.

the kids pool area was a hit for my kids

older kids would have liked more options for slides in deeper pool

parking is far away and located behind the hotel s boiler area

the kids pool area was a hit for my kids

no room service which was ridiculous no shampoo or conditioner or lotion

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

there was a lot of birds living on the tile roof and they would poop in the pool everyday

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

beach access, pool and service

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

too bad the outdoor pool wasn’t’t heated

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

breakfast was very limited, eggs or chilaquiles

the restaurant was okay for breakfast (buffet), but deplorable for supper

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

the wifi didn't always work well so the app was useless

wifi was a little inconsistent, but overall very good.

pool overcrowded,with kids in the pool bar running & jumping

the pool opened at 10am. maybe earlier.

in the pool on far right the concrete loungers were very uncomfortable

wifi didn't work, food below average, line up for reservations at a la carts, horrible check out

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

wifi was the biggest issue

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

was great, staff at grill and pool area were all friendly and accommodating

we love the pool and the pizza/bar and italian restaurants

the service at the pool was spotty

the views were amazing, the spa was heavenly, and the beach was breathtaking

in 2023, the pool was very cloudy and the water fountains weren't working

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

that there was no room service. and the coffee maker was dirty

full kitchen and super market 8 minute drive away

there is a gym and spa on the property

setting, lovely facilities, great spa experience

like the room, the pool, breakfast at la casona, nice dinner at the italian restaurant, the staff was very nice

gorgeous grounds, landscaping, pool, and beach

wifi only in pool and lobby understaffed - not helpful and very slow link to other hotel flamingos

our college and high school kids had a blast

great location quiet adult pool

no where for kids to swim after 6pm other than the ocean

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

pool loungers were terrible

) so i didn't eat there after the first night except for breakfast on the last morning where i had a

good location in bucerias. nice pool and beach.

having a pool, beach and restaurant all right there, was awesome

friendly and the pool is very nice

private pool to cool you off or just let you float your day away

full kitchenette which we didn t need but had the option

add some more tables with the chairs around the pool. maybe some new chairs too.

you also have access to laundry machines if you need

there is no laundry service which is annoying

pool and pool area was amazing and clean

no working tvs extra charge for 2 kids of $180 dollars no breakfast

room service was on point for sure great place to stay when visiting

laundry, tv, windows you can't open, the bed smells bad, not water in the room

close to airport, breakfast and a pool, plus laundry room

they have a laundry room you can use for free

there are two irons and a board located on the second floor in the laundry room

clean, new and bug free bathrooms and laundry facilities

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

walk to the pool was easy and the beach wasn't far either

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

often no dry towels at the pool

the pools are unkept my daughter cut her foot open on broken tile

have loved if it had a laundry option in the condo

however, the coffee at breakfast was good

the pools were clean with plenty of lounge chairs in the sun or shade

pool was not vibing. more music and they close bar way too early.

we enjoyed room service which was excellent

the pool area was excellent and the food was good

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

pool and gym are fantastic

great place to get away and relax. spa is awesome!!

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

nice. had everything. could even do your laundry and the provide detergent.

free laundry services

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

did have an unfortunate experience with the service i requested for laundry

no laundry in house for customer

great wifi

had requested an early check in as we were there quite early

a lovely pool

there was a comfortable chair to sit in and better wifi in our room

breakfast included could be better.

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

wasn t a pool or any really cool place to gather to talk to other travelers

the breakfast was nice as well although it would be best to have different food on the menu to rotate

wifi worked well

the staff was friendly and the wifi was good, nice hot

guest laundry. breakfast fare. shuttle service & pedro.

it had washers/dryers available to do laundry free of charge

comfortable room and room service was great

breakfast should be included for the price and need a better breakfast selection

was outstanding and room service was delicious and affordable

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

) if you have the opportunity definitely book a massage and hand out in the spa

the daily buffet breakfast was

the breakfast buffet was good and the gym well equipped but

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

staff is very nice, and the breakfast a la cart is alot better if you paid for the higher guest level

good place to go with kids

a larger separate children s pool. the main pool was only waist deep at the deepest end.

too many kids screaming, splashing, taking up seats, ordering drinks

the pool was huge and beach nice

even when room service is advertised until 10pm, kitchen was closed already before 9:30

location for early check in at pvr

we recieved an excellent room by the pool and were able to get an early check in as we arrived at noon

parking could be better

night parking for vehicles is inconvenient to easy access of your car

starbucks in lobby as well as a small mini market and on site laundry

good service frindly staff pool side service was good.

the pool bar has very slow service (overly busy) and the drinks are mostly juice.

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza

large lizards everywhere in the pool area wish there was a more casual dining option other than room service

pool area was beautiful and clean and well cared for and no messes were left unattended

pod coffee maker in our room didn't function very well but that wasn't a big deal, i had just had room service

the staff was exceptionally helpful and gracious. the pools were great for kids and for adults.

room service was great and prices are phenomenal

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

front clean relaxing staff was amazing bar area was so fun gracias carlitos y las muchachas

the kitchen was very limited; only 1 dish towel, no wine opener, etc

location beach , pool , swim up bar , great food , the rooms are so big

only some burners working in the kitchen

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

the laundry service relied on an external company, they were terrible

nice to have free breakfast with your stay

location, wifi. pool

aware of any poolside or hotel food/ beverage service (other than expensive room service) which meant using

room was nice, staff had good customer service, the view was fantastic and the spa services were excellent

at the pools was way too loud, and repetitive

having to search for available lounge chairs at pools and beach.

my boys loved kids paradise zone

i like the breakfast buffet, drinks, snack bars, pools and the tv on the room.

breakfast is the best

jacuzzi was not working and people should be able to smoke on adults hotel

long checkin due to our room being not ready, so many wasps at breakfast due to the buffet being outside, the

liked that it was all inclusive and adults only. the staff are very nice and hospitable.

room service was awesome, i also used their salon and it was gorgeous and professional

side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

the sushi bar and eternity pool are great, but needs more seating just in my opinion

room service sat outside our door, and others for more than day. the room was just

breakfast was probably the best meal of the day

same at breakfast, they serve chilaquiles (yes) but already messed up with sour cream - unless you tell

too expensive spa and laundry services

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

room was serviced everyday with fresh laundry when needed

lots of kids

fact that you have to make a reservation for a buffet makes no sense, the spa wasn t available, the beach

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

seem short staffed at breakfast buffett, service was poor

i said before it is adults only but we saw kids in this area which was kind of confusing

near to airport, but no noises - very friendly staff - nice program for kids - easy access to

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

breakfast had some spice that was nauseating after several days. wifi could have been better.

advertised free wifi and there was one, but it was not very reliable

they told us we had room service then took it

it s no that i didn t like it it s cuz i wished that the laundry was free lol

while i was not a fan of the location (off beach 5 minutes and in a shopping mall), my kids liked the mall

the staff from reception to bar to housekeeping were outstanding

too many kids, i guess because it was holy

also possibility to use the gym and pool

family chose this all inclusive resort primarily for the newly installed kids water park and the location

there was plenty of variety of food in the buffett for breakfast

family chose this all inclusive resort primarily for the newly installed kids water park and the location

breakfast was the best meal of the day

swim up bar is fantastic and the food was great

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

information re the kids club, included breakfast, etc was confusing as not many staff were fluent in english

spa was good but could have had a bit of music while getting the messages

bar offers happy hours, so we've got all service we want

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

easy access to parking. the person who took our luggage to the room was great.

the pool has a bar on the rooftop, from there the views are 360 degrees of everything, it is stunning

the gym was not open.

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

weak wifi. accessible better through facebook

there is a kids club also

if i wanted to listen to bad versions of popular rock or pop songs i would go to a kareoke bar in alberta canada

our granddaughter had a great time at the kids club

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

the breakfast buffet had everything that you could possibly want for breakfast

best to upgrade to the private pool and bar and food

really don't need to go out of the hotel they have different activities for kids and adults

there are alot of options for entertainment such as board games, ping pong, volleyball and a kids club

hear the birds chirping and it was relatively quiet and not overrun with too many guests or loud kids

the cocktails were good in the sky bar of the hotel

breakfast was very little, food was hit and miss and we struggled with language barrier

we had a kitchen we couldn t use, they don t supply anything

no room service

i prefer no kids at my resorts

property is a little dated with limited wifi

access to ocean. food staff friendly. coffee bar and chill lounge.

pool facilities were packed and water quality seemed off, beachfront was not swimmable

the kid pool/adult pool transition area had a reverse grade on the concrete, so i had to step through some

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

no laundry

the laundry room tap had no top, so there was nothing to grip to turn it on

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

would have been nice to have a key to entrance near our building vs only to parking gate

they have on-site laundry machines that guests can use if they don t want the formal laundry service

room service was great. ocean view amazing.

very good staff, very good location, by the beach. good food, good gym but it can be bigger

the staff in restaurants and at bar were fabulous. location and easy access to downtown area.

wifi can be

musty rooms bed was hard no working telephone to call room service or front desk

the gym was fine but the equipment could use some work and perhaps a couple of different machines

the pool was a good size for the resort and the little shallow kids area was nice to have

the parking is small, but we have always found a solution with the responsible person

tons of kids running around

the pool area was awesome

wifi connection was quite lacking and it'd be nice if the cushions in the mini living room were

breakfast is good but isn't not a big meal

breakfast could be improved

location in the city, polite staff, clean rooms and a nice swimming pool and terrace on the top

were very disappointed that our grandkids ages 9-15 weren’t allowed in the italian restaurant

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

breakfast buffet was great.

excellent bar service

resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8

was a bit pricey, as well as the laundry services

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

ordering room service was easy breezy

room service food was lacking compared to what they offered in their restaurants but not bad by any

the gym floor was also filthy

large pool areas (two) with lots of seating, one pool quieter than the other

pool service was excellent. service personal in the restaurant were super friendly and helpful.

room was spacious; gym was amazing; breakfast buffet had so many options

room was spacious; gym was amazing; breakfast buffet had so many options

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

little neighborhood across the street for some local eats, laundry, etc

go at easter there are tons of screaming kids

the restaurants weren t very good within the resort, the gym wasn t adequately equipped, allowing smoking

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

the pool area had plenty of chairs