stuff is very friendly and helpful. safe parking.

exceptionally good breakfast included

breakfast approach

it s very clean, friendly, and has a nice little cafe on grounds with breakfast included

we got a nice rest and a delicious typical costarican breakfast

room 112... smelt.. stale air, noisy- next to laundry.

gem when it comes to what you get included in the room rate; motel style parking in front of the room (when in

place to stop on the way to the caribbean with kids

we loved the swimming pool, gym, jacuzzi and the breakfast was delicious

awesome pool, bar and pool tables. room was clean and air conditioning was good.

the bird watching was exeptional, even from the swimming pool we identified 18 different species

great for kids - the little pool and trampoline made a massive difference for my 4 year old

big family of monkeys living literally next and above you), in the evening they catched fish for kids to show

grounds are lovely, you can bird watch directly from the pool

the food was very good, breakfast and dinner

pool. dining room staff very friendly and food was very good

hotel was nice, beds comfortable, everything very clean and professional, i loved the breakfast, eggs and gallo

the pool area is also wonderful and clean

good parking area

rios 2 & rios 4 had bad wifi reception for computer in rooms

to the charm when you sit in the sauna in the rain forest and take a skinny dip in the natural pool in the creek

there is no mini bar in the room, the communication has to go throw the what's app which is not always comfortable

a spa, pool, restaurant and a paradise for those wanting to disconnect and take in nature

the wifi was not super fast but allowed me to get my work done.

the restaurant is offering very good food and breakfast is delicious

unpaved road (last 300m) to access. wifi not working in the room.

we were given two breakfast choices and plates were prepared in the kitchen and served

they offer a great breakfast and dinner and from the rooms you have a great view of the valley and volcano

nice short trail that leads to the river nearby, and absolutely fantastic facilities, delicious breakfast, and

we found that the wifi did not work well in our room.

wifi could have been better, cell service is fine in the area

not having wifi available in my room since i am a teacher and i needed to log into my class.

i also loved the fireplace and balcony in my room and that you could eat at the restaurant where breakfast is

free breakfast too

the rooms were clean, and there was very ample parking

have provided some feedback directly to el lugar, about changing a couple of things during breakfast to improve

jaime (james) is the main bar tender and he has skills

the room was spacious and the private pool is wonderfully relaxing

staff, lots of nice touches in the rooms, spacious grounds, great breakfast, very quiet, good air

breakfast too cheap for the price missing indications panels to find paths because big surface of

a blue morpho butterfly flew right by my seat at breakfast on my birthday, that made my day

no wifi in the accommodation area

breakfast with a lovely view of the gardens

fantastic place for nature lovers. great breakfast.

included in the price is a 3 hrs guided walk in the morning, unlimited entry to reserve and breakfast

unfortunately the pool wasn t in use during our stay

the pool was great for our kids— and not many other people were using the pool at all

parking lot

the breakfast was wonderful

restaurant and bar closed early

for breakfast you can order an american style meal, typical tico style, or even

staff, breakfast and location were exceptional

good breakfast

good parking

nice environment and breakfast

we even got our laundry done for a small fee

nice terrace and garden plus kitchen all equipped

breakfast, served in a bar nearby, was excellent

wifi was great, bed was comfy, good service and a great view too accidentally

kitchen is big and well equipped, the beds are comfortable, there is a nice terrasse up with

laundry service does not exist anymore (despite what s mentioned on the site), which is annoying

would be good to offer laundry service proactively

the pool was nice, breakfast was ok (the staff was very kind and making sure our kids were happy)

grounds have a lot of potential (former grandeur) wildlife in the grounds cocktail bar excellent

nice room with airco and very good breakfast

nice location with fresh air in the mountains; good breakfast and helpful staff

the owner was very friendly and prepared a delicious breakfast

breakfast was super tasty

great breakfast

the breakfast is very delicious

swimming pool available (didn't have time to go , though)

huge, very clean, quiet, good wifi, parking, simple kitchen facilities

loved the bathtub design in the room and the little kitchen

the garden is nice, worth to walk around and sit by the pool.

good wifi connectivity, but only in the rooms and near the office

did my laundry promptly and well

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

good breakfast

very friendly staff. good breakfast.

the breakfast was okay

the hotel is quiet and wifi strong for working remotely

full breakfast still not available.

the breakfast was the same every day

very secure and good breakfast to start the day

staff, very nice breakfast, large clean and comfortable rooms

nice hotel, beautiful decoration, nice staff, clean rooms, good wifi, very silent with birds chirping early in

neighborhood, close to the university, fantastic and always helpful employees, super clean, great breakfast and

we had to have a early checkout to get underway with our travel, so the owner made a very good breakfast for

the included breakfast was very good; particularly enjoyed the fresh fruit, good cheese and fruit juice

it has a mini-gym where there is a treadmill that does not work

the small round pool is too shallow, doesn t really help to cool off

parking inside the parking lot was a bit stresssful and noisy for those who had windows to this

parking not comfortable. no running hot water.

good breakfast, and off-street parking available

the breakfast was delicious

communal areas are good and wifi is fast

at check-in they did not explain the wifi, and the information was not in the book in the room

grounds, spacious and well designed rooms, friendly staff, refreshing pool, fresh fruit and squeezed juice at

'superior' room was shabby and needed renovating. breakfast was late and shambolic.

also, some of the staff had a hard time with their own menus, and sometimes (for example breakfast) they would

the breakfast was amazing

laundry could be arranged via reception

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

hot water for tea and coffee in a central spot. info about laundry services.

breakfast was delicious and we felt safe although the neighborhood does not look the safest from

no wifi in the room. bed not confortable.

in this hotel we had the best breakfast of all our stays in costa rica

breakfast in luz de luna top, nice and friendly atmosphere

the shower gel smelt of bubblegum ud83dudc99 breakfast included - either continental or typical

name on booking.com does not match name of hotel. profile says there is a spa - there is not.

location, great to have free parking for my car, very good full breakfast with 2 options, super nice staff and

there is off-street parking, which we understand is hard to find

offered us a private parking, the personnel was very nice

the neighborhood has lots of restaurants to choose from that are excellent and there's a bar and restaurant at

i didn t manage to connect to wifi in my room so hooked up each morning over breakfast - the connection was

access to parking is difficult for a sedan....good for an suv.

breakfast was late. 8-10am

breakfast in an open air patio surrounded by plants and birds was very pleasant

breakfast was great, location was convenient to walk to historical centre and train station

the breakfast time is from 7:00-8:00, which is a joke / scam

thought breakfast was included, and it was late starting

parking place for free

wifi came and went in strength

i did not use the parking, there were not many space

good wifi signal and speed

the private parking is very handy and the prices are fair

overpriced for what it really offers, deluxe room with spa bath we booked was all mould on the ceilings, hairs

didn't close properly leaving an inch gap in one corner and letting all the noise from downstairs bar in which

is close to nearby eateries, bars, and walking distance to downtown

excellent breakfast lunch and dinner served at hotel castillo

the wifi didn't reach my room, but it was fine in the lounge area outside my room

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

wifi is good. good place next door to have breakfast.

clean and secure, quiet inside good wifi.

the room was clean and facilities like wifi were good

wifi worked very well. staff was alright. location near to the bus stops.

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

me parking ticket because nobody explained you can't park 5 feet from door on the street in unmarked

a little boring at the property no pool not much to do at the hotel

needed to have wifi for work and it was very spotty , often useless.

no pool

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

she told me i could have my laundry done on sunday

also, the surrounding area is not safe to walk around in at night (and especially with our small kids), so we

good location. private parking. good breakfast. reception 24 hours. good size of bedroom.

old fashion rooms. no safe locker in the standard rooms, only in the reception. small parking.

wifi in the rooms was unreliable

the hotel also provides a laundry service which was efficient and good value for

i liked having access to a little kitchen with a fridge

no communal space either but fast wifi

great kitchen , well stocked and clean

very friendly, quiet apartments. everything you need. breakfast in the cafe next door.

like i gave them my laundry in the morning and when i asked for it at night it still hadn t even gone in the

also had my laundry done through their service and on the card mentioned it was all delicate and should be air

great design, convenient amenities, comfortable bed, great local location, laundry available

everything you need is available right there: laundry, transport, massage, yoga etc

offers services like transport to the airport, and, i think, laundry (both for a price)

they also washed, dried, and folded our laundry in 2 hours for $10

they did my laundry for free and did not give me any hard time when i had to cancel the last night

they helped wash laundry and the breakfast was wonderful (at a slight extra cost)

very fair price for laundry too

the laundry service was perfect

this was a nuisance expensive laundry

friendly staff. good wifi.

great place very good staff and great breakfast

the bartenders at the bar was so welcoming, as was the staff at the reception worth a

we left before breakfast and they made us breakfast boxes to go

drop off laundry-and you get it done by the end of that day

the masseuse is alright, but the spa they advertise extensively is a really tiny little room

the environment originated by the casino costumers in the evening.

comfortable beds,modern bathroom,good air conditioning,consistently strong wifi coverage

very good wifi coverage

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

parking really small only for 2 cars left my car outside and was vandalized

wifi worked well

staff were an hour late with the laundry service and we were concerned about missing our bus

parking, pool, safety, atmosphere, location

we enjoyed the spa every night and my kid loved the pool

beautiful floors, high ceilings, comfortable beds, great little gym & comfy jacuzzi above pool

it is a historical property yet has a jacuzzi and swimming pool upgrade

the bartender at the bar was very nice and provided great service

the pool, lobby and restaurant were really nice

on top of that, loud construction work was taking place near the pool, making it difficult to enjoy any of the

location and facilities (pool, gym and restaurant)

to make matters worse, when i attempted to contact room service, no one even answered the phone

laundry delayed at reception without explanation about requiring payment prior

laundry machine very helpful

location, excellent buffet breakfast, coin operated laundry machine, friendly staff, great wifi

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

laundry on second floor

i was grateful to have laundry service

wifi connection barely reached my room

the room was great - very spacious with a spa bath and well lit with an interesting configuration

restaurant or bar

of lights so its very very dark, the railway right next to the property so expect to have your kids up at 6am,

the laundry or the cast of stomp was in the room above mine

the laundry service.

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

i had decent wifi in my room as well

wifi was terrible and the breakfast could ve been better

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

i loved the roof top bar as

it had onsite parking

room with a huge spa bath and shower

room rather like an hospital room. room service impossible to get hold of.

the rooms are clean and comfortable, and the breakfast is excellent as is the hotel s restaurant

breakfast was tasty, the hotel was comfortable and in a great location for exploring the centre of

staff members, nice rooms, comfy beds, warm showers, pool, good breakfast, close to restaurants and busstation

breakfast is great and it is not a continental breakfast

of the courtyard and rooms restaurant and bar 24 hour reception breakfast provided for us at 4am good modern

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

and laundry available

wifi was great

the breakfast & pastries at the cafe were excellent as well

our room was above the kitchen, resulting in a lot of smell

the service was excellent and the breakfast was good.

charges for room service and laundry

got charged $22 for a laundry bag

gym was rather hot.

the bar also is very good and enjoying your drinks overlooking the plaza de la cultura is really nice

we ordered room service for dinner and it was good and not as overly priced as breakfast

the staff was amazing and the laundry service is perfect

the laundry service was amazing

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

wifi didn't work properly in room

wifi was sometimes on & off

it has hot shower and good wifi

super friendly staff, great location, typical costa-rican breakfast! muchas gracias!

and angie, the desk people, also cook breakfast and clean and do laundry too

quick laundry service

plus we could do our laundry (with an extra charge)

the shared kitchen is also very comfortable and clean, we could cook and relax there like at home

super clean, decent breakfast, superfast wifi

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

the room had the basics with with cable tv, wifi, a table with chairs and a bathroom with hot water

wifi was ok

price, good room service, hot shower (after three weeks in nicaragua we really appreciated it), cleanliness

staff was great, good wifi and close to center.

like that they have laundry service and airport taxi shuttle

one window looked over the laundry room and the other over a hall way

nice staff, free morning breakfast

big breakfast served with coffee and juice in the morning and very helpful staff on the front desk

rooms, good staff, big beds with nice bathroom and good wifi

the cleaning staff washed my personal laundry for a reasonable price

the laundry service has a pay by number of piece of clothing price.

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

used the laundry service which was very fast

best wifi i've found

breakfast could be better, and choice of food for dinner a little bit more extensive.

we enjoyed, great breakfast

birds, pool and restaurant. free bikes

was beautiful to stay here, everything was good, bed was very comfortable and breakfast was very good

breakfast was good location was good

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

the main issue was being next to the laundry room which operated all night long

working wifi no hot shower

unable to connect to wifi

unfortunately, the power went out so i had no electricity, wifi or hot water

a nice clean safe hotel with good amenities. parking nearby.

the pool did not get the sun. so it was cold. the hot tub the same.

facilities are beautiful, with live plants growing from the walls and a cute pool

was ok for whatsapp texting - if you needed phone or video, just had to go outside door or to the breakfast or

also has a pool and jacuzzi (i didn't use them but they were tempting)

the bed was too big for the room. the wifi would be down for hours at a time. it was kinda loud.

strong wifi

wifi good

good value, friendly staff, very clean, early check in allowed, good location for busses

location in downtown, nice staff, bed was pretty comfortable, ceiling fan, decent wifi

breakfast is also a treat

staff friendly and helpful, very professional. breakfast is nice.

the staff were very nice and the breakfast was fantastic!

breakfast ok

the location and breakfast were very good for us too

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

laundry

30 laundry costs 8 dollar for 1 box and you get back stinking clothes big scam at the very end

laundry services coffee on tap water on tap quiet and friendly

good paid laundry service

excellent good value laundry service with same day delivery

the house is very beautiful and they have a laundry service

great breakfast, chilled out bar and homely

friendly staff good breakfast the style of charm of the hotel including the furnishings, artwork, and fixtures

the staff, location, and breakfast were very good.

wifi was horrible, bathroom didn't work properly, same breakfast everyday and coffee was not strong

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

wires going through the door (in the common area just outside our room) and the window (in our kitchen, although

wifi wasnt really good

we had some bruschettas for dinner at the hotel bar and they were delicious

but a good value with off street parking

the wifi worked perfectly throughout my stay

breakfast was delicious, the staff are very friendly, the property was clean and secure + free parking

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

laundry was ridiculously overpriced

laundry service good value (out sourced)

wifi is consistent

pool very nice and the patio beautiful

the restuarant and bar are beautiful and the food was excellent

rooms are wonderfully comfortable with a nicely stocked mini bar of goodies & non alcoholic drinks

no pool. but the hot tub was wonderful.

we loved everything about this hotel from the ease of parking, to the staff, to the amenities

wifi connection is shockingly bad, which spoiled it for me also, but less importantly, the

big room, gym, laundry

room service was excellent and quick delivery to our room

pandemic time with less attendance, we were given the standard room for one, surrounding many kids next to us

we also enjoyed eating at the japanese restaurant and playing the machines at the casino

the breakfast was great

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

the view is excellent and the breakfast and bar are convenient and tasty

breakfast was exceptional with very high quality staff on duty

the staff was pleasant and the breakfast was very good

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

laundry in each villa

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

think your laundry price over !