no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

very unfair as we found it difficult to get a sunbed at the infinity pool

the views of the golf, the sea, the pools

wifi wasn't very good

swimming pools were great (although the kids one seems to be colder than other ones), the rooms are spacious

more food options at bar pool

3 great pools and lovely kids

swimming pools buffet in the restaurant had a great choice of food staff very helpful food in the bar was

3 great pools and lovely kids

spa was paid and indoor pools were also paid

breakfast was really good, excellent spa, nice and well heated pools, good parking facilities.

furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel

pool bar was closed but we think this was seasonal.

the kids club staff were very nice but compares with other hotels, there were not that much activity

we even had santa visit as we were staying during christmas with the kids getting some great presents

breakfast excellent

and need to be replaced by hotel i was disappointed that the hotel had no arrangement with local golf club as

place to be with kids the staff is always friendly and helpful a lot of activities during day for both kids and

wifi if you have more than 4 devices you must pay wifi must be free

food excellent room excellent staff generally excellent location great good swimming pools & gym

breakfast was very good sometimes a little bit busy.

buffet breakfast was very good and plenty of choice from fresh fruit, bread and cooked meals

just loved everything, the hotel, the staff, the food, the pool views, location, level and quality of service

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

wifi speed could be improved and a soap bar in the bathroom would be nice

ground very pure , not much to do for a kids tenis area not in use , no gols for football or other sport

the kitchen came in handy, complete kitchenware that allowed us to save on dinner

the temperature of water in swimming pool could be higher

microwave in the kitchen, not entirely clean cutlery, tv fee and very hard to open the door to the apartment

the breakfast was simple but was enough

extremely nice staff, pool, terrace

nothing really, apart from the wifi was a bit slow.

wifi is a bit poor, would be nicer to have a little better wifi even if you'd have to pay for it

is only one thing we didn't like: some guests smoke in the breakfast area while still sitting and having bf,

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

good gym and breakfast

booked and the other two restaurants are buffets that cost 44 eur per person, so we settled with room service

the water was too cold for my kids so we ended up only using the pools once or twice in eight days

breakfast so nice and big, location, amazing lake pool, staff kind and positive, so beautiful place

that they did not have coffee in the room we could buy it at the supermarket on site or order room service at

highlight is the breakfast - probably the most extensive and high quality breakfast bar i have ever seen

location, good selection of food at the buffets, good gym facilities, restaurants all non smoking which is very

breakfast

superb location and excellent staff very nice pool

drinks at the bar are 12 for a cocktail, one of the bartenders was great and cared about making it properly

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

the resort is very well presented, lots of space filled with palm trees, lights and swimming pools

towels not 5 star and breakfast area is huge and very busy

breakfast was great

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter checking

music around the pool would be most welcome

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

only improvement i can suggest is to add a couple of additional machines to the gym areas, to cover all the

no kids and very clean

wish to have more local cava or champagne options on the pool bar menu

the food in the restaurant was delicious both breakfast and dinner and the attentiveness of ivan was amazing

gym was small and that guest put towels on the sun lounges earlier in the morning

was a great pool, amazing service, and the included breakfast was incredible

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

no room service

the breakfast and dinner buffet was amazing and the location near the ocean and near shopping areas was

i really dislike is that (1) the retrieval of even very basic information (pool opening times, in room services

,we had the best stay ever ,the staff are very professional and attentive and marissa at the kids club was

luxurious sunbeds and towels, plenty of umbrellas, lovely pool bar and cafe

pool bar banned swimwear, even for kids impractical and detracted from a relaxed resort vibe

spa was nice but not value for money in my opinion

great facilities and environment. kids club was excellent for our 7 year old.

the kids club is amazing for children over 3 and it offers time with other children and a break for

the kids were not allowed to use inflatable rings in the pool by the staff - i am not talking about the

parking was good

the breakfast buffet was the best had everything u could need

the pool was lovely and the gym had some decent equipment

safe for families with kids and hotel is not located at the centre of crowds of tourists

non existent in bar area and restaurant and needs to be installed and improved

wifi connection is good throughout

the pools, aqua aerobics and spa were amazing

i also think that it is unacceptable for hotels to allow women to walk around topless in the pool area

clean, spacious, great food, lovely staff and nice gym and pools.

laundry facilities on site

got a very comfortable bungalow, fully equipped, with 3 bedrooms, spacious kitchen and bathroom

drinkers and like to explore restaurants so didn’t think we’d make use of the all-in but the breakfast was

room and bar, kids pool warm with slides, beautiful bar with lovely staff

rooms and facilies were nice. all inclusive food ok. gym ok. great beds.

the kids club is amazing as are the staff

kids club was fantastic , can t fault the animation team , they were superb

crossfit gym was my main reason for booking and it didnt disappoint

was great ,very kind and caring staff delicious food ,my kids loved the club ,nice and big rooms tennis court

kids play area really good with

gym could have been better.

to get pool towels from the reception area was a bit annoying - having to wait while other guests were

it didn’t feel too big and impersonal and the kids team and staff quickly got to know you

the rl pool is a must as this is not crowded

great staff. very relaxing place. great facilities. superb breakfast

- door handle fell off laundry room, locking me inside

areas were easily accessible for families with buggies or small kids (lots of stairs to the reception/ street

apartment pool and sea view on 5th floor

our kids loved it and we did too

in particular, bar staff dina and the animation team max, roberto, bene and patrick made our stay phenomenally

gym lessons are good

the gym needed an air conditioning as it was warmer inside than out

we really enjoy using the spa and the pool there, so if you want a heated pool away from children (apart from

bar food was not good

buffet with plenty of choices, sunset pool has very beautiful mountain and ocean views, the pool water is heated

excellent laundry service

location ,nice and clean ,really good for families ,entertaining was awesome every night ,even kids loved it ,

should be a tour guide who will give us a full tour of the hotel as i don t find out about the kids splash

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

the food was awful. especially the evening meals. the breakfast and lunch were bearable.

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

and pool

clean staff was superb .. front desk cleaning lady.. bar guys

luis and javier at the pool bar super welcoming and friendly too

to thank all the staff and specifically carmen, at the front desk, which kindly let us have a late check out

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

room needs kitchen facilities, iron and kettle.

nice pool area and gym

hotel that s had a public area facelift, great pool and bar area that has entertainment of an evening

clean, comfortable and relaxing environment with a nice bar area.

recently complete renovation! lovely rooms, great breakfast and charming staff

location, shuttle to beach and meloneras

delicious breakfast and nice drinks by the pool

it's annoying when people smoke when you are drinking and eating, and when there are kids around

15-20min walk to the beach in playa del ingles, but there shuttle buses offered as well

nice pool could have done with a bar inside the

no good wifi connexion

easier access to the pool (ramp?)

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

too many kids staying at times, like 50 at a time

cleaning service is not rigorous, like tea table with sand after room cleaning, no laundry bags refilled after

you can choose to spend time by one of the 2 out door pools or in the spa or even a short 10/15 min walk to

good gym and spa and very helpful staff in all areas

prices of food and drinks at the pool bar are reasonable and food looks fantastic

liked that there was no ambient music anywhere - music confined to good pianist in the bar in the evening until

having own space outside bungalow and handiness of pool bar and eating facilities

the breakfast was ok, the dinner could be better

one male bar staff he was rude and not very polite he was only there in the evening towards the end of

pleasant surroundings with entertainer singing dancing night life cocktails at pool .

we booked the renovated junior suite with small private pool. recommend. breakfast was nice

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

fab little bungalows, everything you need and gorgeous spa area

location , bar , pool and jacuzzi

breakfast was very nice but a little expensive if eating everyday

the gym is very basic

r extremeley small,we were 3 adults we couldnt move

gym was poor.

the gym could be improved, but was overall good enough.

the gym in the hotel is very poor so if you are looking for the gym is better to use some outside of

the manager of the breakfast she is so friendly

the pool,the rooms,the restaurant and in particular the staff

a really relaxing place, lovely chilled music gently played by the pool

only thing we were a little disappointed with is the bar closes at 5pm

pet policy accepts pets with open arms, that s is why we chose there for 4 nights

we didn't care but they gave us 1) a free late check out; 2) waived (unnlecssarily) mini bar bill really fair

wifi weak

i was lucky enough to get a late check out as i had an evening flight

tiny details: the window in my bedroom was somehow not working and there was no wifi in the bedroom, which is

gave us late check out, which was appreciated

wifi did not work with our mobile phones

some smoke free tables in bar but right next to smoking tables

two large pools with lots of seating and a nice bar

swimmingpool area is beautiful and comfortable

a lot of people smoke cigarettes around the kids near the pool

plenty of sun beds good experience in the a la carte restaurant and at breakfast

even prepared a breakfast meal for our flight home because we left before the restaurant opened

pools and spa were so nice that they clearly competed with the beach of maspalomas

staff, pool, roof top bar

there are a lot of doves flying around the swimming pool and we had a towel and a t-shirt that got dirty because

rooms, good coffee with kettle at my room, swimming pool very clean, good housekeeping, very good breakfast and

the gym was designed for kids. the food was excellent activities for limited

exceptionally friendly staff, amazing kids club staff, good food selection

would like more equipnment in the gym / when people close there room doors you hear the bang in your room

24 hour bar with branded spirits etc, fun times had by all 7 x people in our group aged 3 - 70

gym is too small

bar is not in every room, you have ti rent them for a minimum of 1 week for an extra cost

self service bar, the cava and cocktails on the all inclusive and the food at the pool bar and the restaurant

amazing facilities, fab hotel for adults and kids

much to do with kids or for kids

jose in the pool bar very rude to a few customers

wifi is good

the gym. little and old equipment, many didnt work. should not be adverised as a hotel gym.

sea view, big variety for breakfast, friendly employees, cross a small street to access a lively boulevard with

breakfast was great could of done with a few more gluten free options

location room size pool towels in the room on arrival

the snack bar is a really nice free lunch option

bar closed early should be a seperate pool for kids too many people smoking around the pool area

the hotel was amazing, room, breakfast and a staff was 5*

the staff dressed up the entire week and they had santa at the pool for the kids

you can t have a kids pool, splash park etc that they can see but can t use

several pool areas, pool bars and a nice restaurant where you can enjoy breakfast, lunch, dinner or all inclusive

wifi didn t work and this was a problem for working remotely.

stairs from food area to pool area burnt my feet on steps ended up with burnt blisters under my foot

beans wear cold for breakfast but that's easily fixed 2

the kitchenware was new and of good quality

central to everything bars,restaurants beaches hotel kept very clean pool and gardens kept tidy we stayed here

no race for sunbeds was plenty to go around nice pool bar snacks available through the day

great pools

all inclusive . food was good. drinks from bar also good.

and the best thing is the vines, sangria and beer always on tap so you don't need to wait at the bar

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like hamburgers

only the wifi isnt the best

the plastic glasses for beer even though i wasn t using the pool areas

small drying area for laundry/towels

not told before hand that both their restaurant and piano bar would be closed.

bar prices very reasonable

the wifi reception could have been better.

a lot to be fair, it is fine, location ok, right on the beach, nice pool and pool bar with snacks

so theorically no wifi, no info until the next morning

kitchen not too well equipped, only 2 or 3 sockets

finish of apartment exceptional, lovely pool, next to the beach, lovely grounds well maintained.

very modern great towels, hairdryers, toiletries great wifi cold pool not very clean not enough kitchen equipment

didnt cook dinner as nearby bar had really good food and good

despite sharing on a form at arrival, the kitchen needed reminding every day about our vegetarian requirements

breakfast buffet as well as dinner were outstanding throughout

beach and main streets, but it provided so many services: tracking tours, massages, cinema, yoga, gym, tennis,

cept for one evening where it was just

kitchen closed at 8pm

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

pool bar / room service food was of a lower quality than i expected

were excellent and the staff are always willing and helpful, due to flights we had to request late check out

breakfast was amazing!

carefully maintained, great breakfast, rooftop bar has wide range of choices, has a good equipped gym, small

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

the gym, which is otherwise really great for the standard hotel gym, has a few machines that are really

50 metres which is deep for kids between 8 and 14 say

buffet was amazing, room service food is lovely and a great price, outdoor pool area is simply amazing

the breakfast was delicious and had several options

good view from the room and pool area

bathroom and some of the furniture is dated, breakfast variety could be better, the sauna and gym were very

the massage ,the sauna ,the gym are also well organized

there is a different show on each dinner, location is quite good as hotel is on the beach, free wifi and parking

infrastructure - pools, laundry on site supermarket , beach is v

you should ask the reception for clean laundry

laundry room drier was broken so couldn't dry clothes

also the wifi while free is not available in the rooms, only works in pool areas and lobby which meant bringing

nice gym

the pools were quite chilly in feb, however the pool area is very pleasant -adults only with quite a high

it is truly an adults only resort

note that the adults only concept does not cover the beach which is filled with small kids

ai breakfast lunch and dinner were amazing, the snacks in times between where totally opposite

super nice view on the beach from the bar within the resort

- strong wifi everywhere

our kids aged 12 and 8 had a super holiday

an adults bar or space for on a night would be brilliant

- food was average in general, but i was really impressed by breakfast and the cakes

bar area poorly staffed with long queue for drinks

overall welcoming atmosphere very accommodating even laundry was done for us and delivered to room cannot be

, room was very spacious which was great when you have kids

great pool area, jacuzzis, small basic gym plus kids stuff

ants in the kitchen everyday

at the pool bar was lovely and very reasonable and very good portion size,staff were lovely

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

we really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could

the beds, lounge & kitchen all in one room, it was like a bedsit not an apartment

nothing except a clock at the pool/ pool bar would have been useful.

really liked adults only

room was super clean with a great view, a well equipped kitchenette for 2 people, and a lovely balconette for

no bar after 6 pm

the views from the balcony were amazing cleaned really well, reception staff were very helpful pool area was

breakfast was also top notch

very slow wifi

kids slept in the bed room as we didnt want to be disturbing them if having a drink on the balcony

no effort made to organise events for kids

fsns great but the location was perfect pools good the apt had front terrace was great for the kids and very

very friendly cleaners in most day only downfall was the shop in complex closed at 8pm the pool bar across the

fully equipped kitchen, separate living room and bedroom with two single beds

laundry room with no iron

pools closed, games room closed, laundry closed, reception are was closed, haddocks bar was closed

gym didn't seem very clean and missing weight bar pegs

the apartment got soaked when it rained, water dripped from the kitchen light and became short-circuited

the proximity to stores, bars and restaurants as well as to mini-golf we loved the most

laundry is a joke, only two machines and you need to buy tidepods separately

pool was excellent, staff superb, kids club excellent, great choice of food

staff was very kind thanks to jadranka from reception,nice rooftop,nice big pool,very clean everywhere, housekeeping

the gym is above average for a hotel gym, some technogym machines (leg extension,curl,cable machine

parking available all the time, wifi works very well (30mbps), views

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

for example there is not really the option of using a iron in the room but just use the laundry service which

also, the hotel is pet-friendly and everyone was very nice to my dog there

only negative is the room service food was inedible and it was ten euro for the room service which is very pricey

we also appreciated the self-service laundry on site, which was easy to use

loads of activities for kids and families, 2 pools which were big and clean

also no parking availiable and it is writen that parking is

to find hotel in first attempt very very limited parking sofa bed is just a sofa not bed for kids

quiet area under the pool

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

bad point with the property no proper access to the kids pool we had a 9 month old so a bit hard when you need

i would like to come back with kids

food could have been better more fresh fruit for breakfast would have been nice

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

all the god entertainment was at an late hour so that the kids was to tired to go and see

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

loved the infinity pool and also the spa

were very helpful room was excellent food was excellent music in the bar gym and sauna

all the facilities one would need (and more) for a wonderful vacation, from a very large infinity pool to an

gym, indoor pool, outdoor pool, staff were all fantastic

it is a busy hotel full of families with kids

the pool was a little cold in march but it was still a 10/10 stay!!!

wifi was horrendous - took forever to connect then would continuously disconnect

the wifi was truly terrible. lots of noise (and screaming kids) from the pool area.

i liked the gym and separate lane swimming pool

we were given room #001 and it was on the very ground floor, near the laundry, view from our window wasn't

the first i had to pay for everything, i mean for safe , internet ,laundry and

gym is very old too

was spacious and the kitchen had the necessary even a little coffee machine and kettle, the pool was not that

the gym was useless

plus no laundry service at hotel

remember nothing, may be noise from pool area when a cocktail bar was open until 23

bar service at the poole very slow mainly due to all inclusive guests clearing up drinks port

food and the staff are the best and the view is wonderful with the pool and the beach in front

spent an amazing week, all the hotel staff from the reception to the maids, cooks, bar staff and everyone else

machine, while the washing machine is available for the guest with a little payment in the laundry area (5

they have activities for family and kids which were fantastic

wifi during all staying

pool could have been a little warmer but still pleasant, was 27 c though.

view , comfortable beds, well -equipped kitchen , nice spacious apartment and big terrace, the kids liked the

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

on-site activities for both kids and adults

kids disco was loads of fun

some spa facilities were not working including outdoor jacuzzi in adult quite area.

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

wifi has a poor signal you need to connect all the time

would have really liked an evening bar service where you could relax after dinner but it closed at the end of

fab property and pool area -would prefer steps rather that ladder for pool access-

food and wifi

kids, apart from one cute one with glasses.

no lounge bar area to sit at on an evening after our evening meal as area still used for outside diners

receptionnist is friendly and it is open 24h/24h for check in the pool is great on the top of the hotel very

clean rooms, comfortable bed,proximity to the airport and a free shuttle

hotel shuttle bus collected us at the airport which we appreciated ,we will be booking again in the

friendly staff, good facilities- free airport shuttle, free wifi, gym, pool, bag storage, good soundproofing,

lovely room, gym, room service. loved the bathroom.

free wifi was available at the property but did not always work

in the house / area, so we could not make calls or send/receive smses but i managed to connect to wifi

parking was a five minute walk away as the house is accessed by a path only so don't bring too much

at nights it can be cold, but there are enough blankets to be warm very well stocked kitchen or apartment in

although some may find it very remote there was wifi although no mobile reception so you couldn't make

wifi not great

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

there's a free street parking but fills up during the day. bed was a little hard.

wifi signal not so good in rooms, better to go downstairs into dining

wifi available only in the lobby

wifi would have been better. wifi would be

breakfast was adequate

at the golf course = absolute silence and calm environment, rich breakfast and the views were truly amazing,

the breakfast at the golf club right next to the hotel was amazing with a great view of the

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

the lovely small pool, breakfast included

free parking, breakfast, and hospitality was great!

clean room, friendly staff, nice breakfast and good location

spoke good english, made a good breakfast, pointed out local shops etc

) - washing maschine/tumble dryer out of order, don t excpect to do laundry

the wifi at the apartment falls off constantly but works well if your using it constantly

nothing we didn't like but more crockery in kitchen would be useful.

there is a good kitchen area in the room where you can make breakfast, lunch easily

super fast wifi, which is really rare on the island

wifi needs to be better.

there is plenty space for car parking

big pool and sundeck

location , nice ground floor room , good room amenities , good car parking , breakfast was fairly good

free wifi

far from everything wifi in the room done not exist

the breakfast is average but the croissant is nice

nice swimming pool

great european breakfast. osvaldo is a wonderful host.

breakfast could be better.