shabby corridors, rooms still being cleaned at 5 o clock, with hampers of dirty laundry and dirty bedding on

wifi had a poor signal and kept cutting out around 10pm

btw the bar works very late (after midnight) for hotel's guests

parking was muddy. not really what you want when staying at a hotel.

the parking, staff and breakfast were all you could ask for

doors bathroom inside door could do with a varnish- one corridor had huge black bags -probably laundry and travel

the staff were friendly and attentive, and the free parking was a welcome convenience

staff friendly, bar service was good

room service food not good

breakfast was great , room size was amazing

it was right over the front entrance by the laundry cupboard

keiley on reception was extremely helpful so was tom and the bar staff they should be commended

food at breakfast, bar snack and evening meal were very good

room was spacious and clean

size room and ability to work at desk with wifi and good lighting and desk lamp

12 each for breakfast seems a bit steep.

requested plenty of parking space swift check in with a very polite and helpful receptionist free wifi which

gym available and easy

breakfast was not great but i did go at nearly the end of breakfast time

public areas spacious and tasteful, fully equipped gym, excellent location just off m1 while convenient for

told on arrival that the kitchen was out of commission and that there would be no breakfast (nor room service)

hotel bar reasonably priced and welcoming

)with a coffee from the bar

tv and free wifi

friendly staff; great location; good wifi modern tv; tea making facilities and bottled water provided

wifi is free and also had tv with netflix and stuff

room was comfortable which made the stay extremely pleasant with the added bonus of good and fast wifi

room is very, with everything that you need, ac, tv, wifi, hot water all time, the bed was very confy for my

the wifi was perfect and i enjoyed the complimentary kettle and fridge and tea and coffee options

only problem we found was the wifi had times when it dropped out

mistakenly took my personal towel from the room but that was ok since i found it from their laundry bag but then

laundry was not clean, it was kept folded on a shelf, it was smelly, the one left in the washroom,

used the gym and its great

room service mistakenly took my personal towel from the room but that was ok since i found it from

the sofa beds are not that comfy for adult/teen, kids can survive

room backed onto the laundry room which was noisy

cashless and had to pay via card for laundry

there was no laundry on the premises and washing had to be sent out; as there was no listing for 'slacks' on

free wifi

hotel minutes walk from centre - really great room and the gym and swimming pool were a fantastic

also we used laundry as free

is very reasonable good facilities locally staff were helpful laundry dacilities (didn't use but good to see)

fully key coded access. functional kitchen and laundry

be cleaner wet room leaked into bedroom tv didn't work well wifi is terrible thin curtains decor is incredibly

stayed several times- always good parking, ensuite rooms are nice and clean, with codes for doors

during housekeeping times the hallway was crammed with dirty laundry, room service trays, hoover sprawled across

would have liked if there was a laundry service.

laundry is missing

and i had hoped that their would be laundry service as well and there wasn't

free wifi with strong signal at least in my room

faced this experience at previous day of my check out, laundry was not returned on time

we loved the large room and the grand bar area. the hotel has lovely details like stained glass.

the room service chap was also very courteous and helpful

breakfast is good my kids loved it.

the room was too warm. the kids complaint!

alas, when we arrived, there were 2 other cars and a laundry lorry that blocked most of the driveway - not a

the bed was especially comfortable, and the wifi connection was superb

as long as dates suit us next season we will 100% be back for womens game but bringing kids next time so we

very comfortable beds. lovely room and a great breakfast.

the wifi is brilliant, very fast and reliable (upwards of 140mbs

the bed and less noise in the morning from laundry lorry and other guests banging door's

alot of the time the hotels miss out on wifi but thier wifi was very good and easy to access aswell

plenty of car parking

screaming kids with loud phones and ipads at breakfast

free wifi

good price! free parking for my truck 16t

building itself was very inviting and impressive, good parking, everything was simple as a customer and flexibility

good centrally located hotel in a pleasant suberb of leicester, pleny of parking space with good facilities

there is free wifi and good parking

very clean. good price. easy to find. available parking on site.

had an issue with some dirty laundry from previous guest being in the room

and breakfast was good and fun for the kids as they could make their own pancakes

requested late check out due to our 2 small kids but hotel didn't allowed us that

kids slept though so

bella italian room service. average food offering.

if i am staying for more than 2 days, i'll love to do my laundry

the only simple improvement i d love in any/all hotels is adding a coin operated laundry as families often

only downfall was the paid for wifi it dropped in and out pretty much every couple of mins

to check in and check out excellent food and choice of drinks available from the bar and also room service easy

loved this hotel it was a stop off on the way to a wedding and we arrived late with 2 tired kids

friendly and helpful staff. parking laundry, cleaning service

was lovely, lots of choice, staff members friendly, room and hotel clean, plenty of parking spaces and close to

it lacked both speed and wifi range in my room (room 12) and streaming from netflix/nowtv was

cleanliness and friendly staff. good facilities in the room. close to the event and good parking

recent ongoing improvements to the facilities increased restaurant offer and room service added

sounded like a laundry machine running all night

was clean and has a well equipped gym

room was lovely, hotel felt cosy, location was good, breakfast was delicious and staff were amazing

breakfast was fine except for the bacon, which was much too hard

breakfast and location excellent

when walking to my room around 5pm in the evening the corridors were full of laundry / dirty food and the place

didn't look like they'd been hoovered for week, laundry and laundry cages left in the hall ways

laundry trolled parked outside room door

gym was unavailable which was an issue as we d purposely selected the hotel for the gym

tasty room service breakfast at no extra charge ideal as we left before breakfast started

laundry extractor in room, which was fixed quickly after i called

hotel which was amazing spacious room great bathroom room service was second to none overall a good

staff really helpful and welcoming room service and breakfast were very good in difficult circumstances

the sauna, gym and pool were great and breakfast was splendid

swimming pool, gym, sauna and steam room is all inclusive making the experience whole lot better

room we had was only set up as single occupancy, had to get room service to supply extra

didn't really see much of the rest of the hotel as it was just a quick stop over but grounds and bar seemed nice

we were given an early check in which was very much appreciated and although the room we had booked was usually

secure parking. very clean. lovely views. beautiful gardens helpful staff

incredibly helpful, nothing was too much trouble, set us up a separate table for breakfast in the bar so our

room was next to the laundry which was noisy at times.

the wifi and parking could be free of charge. dinner food quality could be better

very comfortable beds, clean rooms and lovely gym and pool area

was unhappy that the sofabed was uncomfortable.even kids found it uncomfortable.needs updating.

very welcoming and the kids enjoyed their stay very much

great breakfast and plenty of parking

airy room, comfortable bed, very clean, quiet, good parking, good breakfast, helpful

and bathroom needs some tlc but this is in progress, bar had run out of draught bitter, drinks and food a little

ok place liked parking great bar ect can't knock it but sort out ya curry dishes

was a kids camping out night so lots of noise until 12 30 informed reception and was told they'll be

wifi reception was a bit erratic in the room

no disabled parking. parking in general limited.

beautiful bar area

great breakfast and option for late check out.

was no soya or oat milk available in the room for an early morning pre- breakfast drink

it was value priced, no frills despite the faded glamour of the ornate fireplace

good free wifi

he went out of his way to help us with parking due to us having 3 vehicles with trailers

tv is a little small and wifi is intermittent

safe secluded parking for our two bikes

parking, plenty of space

wifi in room a bit hit and

venue (not our wedding) the whole day seemed very well organised, lovely food, well priced bar friendly and

staff, even though we arrived very late good comfortable bar area

location, facilities, restaurant, ev charging

or lunch or dinner, when we went to look for our room we at the back amongst all the cleaning and laundry

the room looked shabby we was woken up by the laundry van right outside the window and large metal cages being

the temperature in the room was unbearable and we were next to and underneath maintenance, laundry etc

hotel when we stayed had busloads of school kids with usual unsupervising teachers

my dad and brother used the pool and loved it

decor updating more kitchen utensils etc

complimentary tea/coffee, tv, wifi, fan, en-suite bathroom with shower

wifi did not work well

breakfast was quickly served and tasty. staff / owner very friendly and helpful

clean room, free parking and breakfast included

in rooms noise from laundry room and extractor fans breakfast was a bit chaotic with limited

very friendly helpful staff and a comfortable light bar restaurant

only that the wifi was no good in the rooms

wonderful pool and spa

room service is 6 way too expensive

rooms, setting, bar all really

wasn t there to play golf but if you are a golf lover this place looked great

sat outside for dinner over looking the golf

really lovely large and clean room with comfy bed. we appreciated an early check in also.

lovely surroundings & views. parking. room good size, clean & comfortable.

no laundry facilities available however excellent value for money.

no laundry service..

shared a twin room on the lower floor and it must have been directly below or very near the laundry room

convenient location, great rooms, comfortable beds, good wifi

states that there is room service on booking

laundry not provided

room was very noisy throughout the night, especially as it was situated above their laundry loading bay

added bonus of free access to pool (and some paid activities) at david ross gym whih was a 4 minute walk within

first room i was put in i could not get connected to the hotels wifi

the evening meal was delicious despite only being a bar menu that evening, and a great breakfast choice

gym was very basic and no laundry facilities. we stayed for a week.

got to be down to the member of staff that fitted them, surely that should have gone back to the laundry and a

voices heard and kids crying

rooms were clean and comfortable. air conditioning was good. breakfast was good.

voices heard and kids crying

room wasnt ready on arrival due to laundry issue

spotlessly clean and room service was quick and efficient

good location, with access to gym and bar/restaurant area. all staff are friendly and welcoming.

great breakfast and dinner and efficiency of staff always with a smile

staff very helpful, breakfast excellent, location excellent, room was great

for the superior room i wasn't that impressed with the view from the window over the bins and laundry room

toilet paper there was neither a lake view or a garden view only a view of the loading area and laundry

from laundry outside our window all night

beautiful place the young lady in reception and the lady in the bar were fabulous

i'm not normally one to complain but when my kids pay 150 for me and my husband to stay some where i expected

nice room on 11th floor, but next to laundry cupboard which was made a bit of a low noise, although this was

he came to my room, confirmed hearing the noise, but said there was no laundry on that floor and suggested it

full of kids no adults on the floor we was on so in and out of each others rooms banging doors plus playing

other hotels have more facilities like gym or pool. no fridge in the room.

we have been with 2 kids ,one of them only 11 years old

robe provided and when we asked for another we were told that they had not yet come back from the laundry

saturday morning, when i asked what the noise was the next day, i was advised that it was their laundry servicers

bar and breakfast, plus the staff in the bar were great

no 34hour room service available.

were overcharged by 40 for a breakfast we didn t order and the pet charge hadn t been removed even though