small indoor pool.

service. speed of check-in. shuttle.

parking was available and convenient

when return drop my car lot parking the hotel no have shuttle.

only a short way from the airport with the hotel shuttle or by taxi (5 minutes

the indoor pool is a plus

location , breakfast , airport shuttle

the pool was out of service.

very clean and indoor pool was open

rooms well equipped, full service restaurant and great shuttle service

need to update the breakfast and the laundry room

to housekeeping facilities/laundry area, i guess

didn't go down for breakfast so can't comment but there is a waffle house yards away which was good

clean room fresh linens fresh towels airport shuttle gets extra points

the bed was nice and the bathroom was clean. the wifi was good.

shuttle is 24/7 so arrival to airport departure is in

clean, comfortable, airport shuttle was quick, restaurant in the parking lot

super clean, shower was updated, free breakfast.

but finally next day got shuttled to other location w/ pool because i had to inquire about it next day

clean rooms and good breakfast

laundry is completely complementary ( no

breakfast didn t have a wide selection but was good.

friendly staff. nice variety at breakfast. appreciated the free airport shuttle.

it was very close to the airport and the hotel shuttle started at 4am.

i checked in i told the front desk that i needed the 4;30am shuttle and no wake up call

i wish they re a laundry mat.

in addition, the property does not have a laundry facility

we had a family reunion and the entire staff, front desk, outstanding breakfast

clean rooms, free breakfast, free parking for the week and airport shuttle.

wifi worked well

great outdoor pool. nice breakfast area.

i appreciated being able to have breakfast and the always-available coffee

we utilized airport shuttle service and extended parking

mins from airport, easy access to major interstates, impressive complementary breakfast selection each morning

the breakfast was great

laundry room is also available

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

desk never had coins for the coin operated laundry

ac went off abruptly in the middle of the night when i have two kids sleeping

manager sit down across from me and my kids while we were eating breakfast like we had stolen something

the toilet was never working properly, and laundry services don't work

all the amenities included, airport shuttle availability, breakfast, laundry, location

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

laundry not in use tho i called in before booking and front desk said it was???

very updated large rooms comfortable beds close to airport pool laundry

no laundry on site

wanted to do laundry but didn't have quarters

no plastic baggie for dirty laundry and the in room safe did not work (bummer)

fighting at 3 am in the laundry room when it clearly states facilities closed

hotel was in a great location with a lot nearby as well as a gas station in the same parking lot

self service laundry

couldn't offer coin exchange for laundry

close to rdu airport. clean. offered enough towels. safe. guest laundry available.

they charged 5-6 dollars for some box breakfast, i had to buy a tide laundry pod for a dollar when i ran out

pool was a little dirty

the breakfast and airport shuttle were very convenient for our early morning flight

the breakfast is the incredible with top brands foods

pool was not open although site says it was

desk clerk and the kitchen staff, with dominique leading the way, were professional and so friendly

the room was like a little apartment very spacious my daughter loved the pool

i also liked the nice laundry room and working ice machines made for convenience

desk about it and was told it had been reported to management who said it was because of the laundry equipment

comforter was lumpy because the filling had shifted and clumped up in the laundry

only things that were not super great was the television/guide, and the cost of the laundry

the wifi was excellent, very good download and upload speeds

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

i love the pool.

pretty convenient, shuttle service, close to the airport .

clean and comfortable, beautiful spacious rooms, nice little pool and hot tub, and a great little outdoor area

great breakfast especially for the value

didn't have a laundry room

breakfast buffet in the morning was fresh

breakfast was awesome! had gluten free dairy free options.

small television in bar area.

disappointed in breakfast but understand because of covid

the guest laundry facility was in a very small room that felt a little like a closet

also, it s pet friendly so our pooches were able to stay with us

very modern and nice room layout. comfortable bed. nice kitchen.

was surprised at the full kitchen; complete with cups, cooking utensils and even a full size fridge with separate

staff and bar were great. the room was really comfortable and spacious.

very nice place. clean and cozy. full size fridge was a plus. breakfast was good.

kitchen lady is the best with wonderful bf. clean room.

great breakfast, great location.

breakfast was varied and good

not enough variety for breakfast

parking was limited they said it was full but had extra guests or something

hotel staff was helpful, room was great comfortable bed, nice heated pool

did not like the breakfast selections

parking was convenient

the quickness of getting me the missing shower curtain. pool was great for the kiddos.

this hotel could have been decent if basic laundry and cleaning were satisfactory

had did not dry my coworkers clothes, he was able to wash but had to go to a laundromat to finish laundry

and the guy that checked us in didn't tell us about the laundry stuff and the sink detergent was under the sink

laundry detergent, dishwashing soap, diahwasher soap was provided

was able to cook or wash laundry if needed in our room

staff very friendly and bed was very comfortable. breakfast was also good

liked the fact that the pool was open to late hours, and the parking was close to the door, i'm handicap

very friendly. good breakfast

flight was at 7am but the airport shuttle didn't start until 7am

couch- fold away mattress had dry urine stains and my kids didn t want to sleep on the mattress

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

they had a laundry place.

staff were very friendly, hotel bar was a great atmosphere.

the swimming was pool was not unavailable but understood that maintence was being done

the pool was closed

their gym was closed on sunday and there's no free wifi after you check out

i don't like pet friendly hotels

the pool area is undergoing some work, but i wish that area was updated prior to my stay.

pool was closed

restaurant or bar or room service; no paid movie channels- or extended channels- just very basic cable with hbo

everything from the property and the staff was exceptional right down to the shuttle driver

the gym was not clean and bugs on the first floor near the elevator

told in error by one of the staff that the hotel shuttle to the airport ran until 11 at night

gym

the wifi

wasn't enough wash cloths in my room and i heard her tell another guest that there was no clean laundry and they

the laundry room was flooded

laundry room should be upgraded.

and the man incharge of the kitchen and laundry was very helpful

loved everything about the hotel, it was easy to find and from the parking lot to the entrance everything was

room was below what i can only imagine was the laundry facility

no laundry for customers

in the pool, they came to treat it and did not say what they were doing

every outside door arround the hotel's parking had keycard access working properly

i also recommend that you reach out to the hotel about the shuttle, if you are utilizing it

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

liked how spacious the room was, the refrigerator, microwave oven and the kitchen sink

the little complete kitchen in the room was awesome

more variety(hot food)for breakfast and juices

the free breakfast was good even though seating was very limited.

room, bathroom, bed , parking, ubication

available on-site parking

if you have an early flight and want to use the shuttle

clean gym with everything you need

rookies bar and grill across the parking lot

very nice hotel,clean, confortable beds, very friendly staff and awesome breakfast!

bed covers seemed like they weren t changed, the kitchen was dirty, fridge had leftover food

the breakfast was good and the room was very spacious

didn t let me know with anticipation about the pool not working and that was the only reason i stayed

breakfast was very good when the food was hot, which it often wasn t

also the laundry room and vending machines were out of order for my entire stay

laundry and

no shower curtain. left laundry from previous family. keys never work.

no rush to leave, amazing area for work opportunity, and great hotel amenities (shuttle, laundry,etc) makes

no breakfast, just coffee. i made my own breakfast. i love how peaceful it is.

the staff was friendly and the complimentary breakfast was superb

entrance and exit of parking lot.

location is great parking breakfast room clean and comfortable

we were on the 1st floor, so parking lot noise was an issue.

wish the shuttle took you other places than the airport

laundry left on the floor outside 2 different rooms for the night

laundry was nice

pet friendly, which mattered to us on this trip

location. parking. gym. pool.

i did not know where the pool was and what was available

location and convenience of laundry, gym, microwave and refrigerator

the pool wasn't that clean

i the free shuttle is also very convenient

so mask ud83dude37 no bar no restaurant but you are still able to sit outside and enjoy the peace

the room was clean and room service was fast

laundry facilities only accept quarters

it was close to the airport and had laundry facilities on a separate floor

laundry room on the 5th floor smelled bad i believe it was only because of the garbage but the 5th

breakfast, room, laundry

everything, except the pool and breakfast bar were both closed due to the virus

the indoor pool for the kids and how clean the rooms were.

breakfast details and time when it opens and closes, which makes the customer think, on swing the room service

the indoor pool for the kids and how clean the rooms were.

do not drink so i m not impressed by having a bar onsite m first room had no air and they had to move me that

comfortable beds, pool, prompt room service.

wifi would not connect in my phone which was very inconvenient and annoying

clean, beautiful view out the window, very nice people at the desk, very nice breakfast, great valet service to

hot tub, pool, breakfast, parking where i can see my vehicle

should be a lot more designated handicap parking space's made available for customer's

didn t get some breakfast, but we rested and slept well during our at the hotel

free laundry room too

the kids loved every moment & we had a blast

nice rooms, great breakfast, shuttle service and very nice staff

pool was bad no hot tub

only complaint is that we had a situation where our toilet got clogged (one of my kids had used to much toilet

the pool was shallow.

great free parking, safe, well lit area

location superb facilities bed comfy great food and bar great staff great price

and on the highest floor possible due to my last stay not being great because i was over the parking lot and

was surprised that there was not a safety bar on the shower

had to pay for the good wifi which doesn't make sense

the kitchen in the room

into parking lot, property looked like a homeless shelter

the size of the room and kitchenette it was like an.apartment

kitchen had a sticky spill when we arrived

the gym and the pool plus the bar and dj was also

to website,no accessible ice machine nor accessible soda or snack unless you bought at the bar or star bucks

staff was amazing and respectful, i love how the pool is on the rooftop as well

highpoint is the beautiful view from the pool area on the top floor

the gym and the pool plus the bar and dj was also

laundry facilities were clean (and the front desk had quarters)

access to call the front desk and if we required room service, it could be provided

24 hr gym with disinfecting supplies were available

don t have their own shuttle service they use embassy next door

staff, very clean facility, free coffee in the lobby , shuttle service is efficient, great breakfast, waffle is

laundry facility

person on the staff from the laundry workers, kitchen help, bartenders to the front desk were very pleasant and

but welcoming, despite covid all safety precautions taken and the pool and gym w were still open but i felt

arrived late with 2 kids and a dog, at checkin the woman who was at the desk offered to have food sent up for

the pool was closed and the food from room service was not great

hotel and breakfast starts at 6), and more rolled eyes and sighs when i asked about coins for the laundry room

the gym was exceptional for a hotel

the wifi was going in and out and she was helpful in getting us checked in despite this issue

the pool was closed but that was understandable due to covid-19.

the cost for parking.

the had pool open then on monday, without warning they closed it

pool was not very accommodating no jacuzzi

kitchen was close i was charged for breakfast but i did not receive one

no free breakfast lol and bar closes early on the weekends

great location. easy to get to. very clean. nice bar and restaurant. quiet.

there were nice amenities- a large pool, laundry, free breakfast, a fitness center and computers

pool was freezing for the kids, other kids were shivering

very comfy with full size frig and full kitchen that's loaded with pots and pans, if you're staying long term

indoor pool was a hit with my children. loved using the outdoor bbq to cook dinner.

were pleasantly surprised by the large size suite with a fully-stocked kitchen

breakfast room laundry facilities

the rooms were spacious and smelled nice- i was lucky enough to be beside the laundry room

i have a sensitivity to fragrances, so i was bothered by the scent of laundry detergent

it offers a small gym and pool, laundry facilities, a simple breakfast

also i liked that there there are laundry machines in each floor for each one to use

a pile of dirty laundry remained outside of the elevator door on the second floor for literally over 24 hours

laundry on site ($7 to wash+dry)

laundry was out of change, no ice, i didn t get anymore towels from housekeeping

some of the amenities you expect at that price point: breakfast, kid s crib/playpen, coin laundry

channels not good, laundry needed coins instead of card charge or free, one way in , through the front door

no clean rags and towels we had to wait hours til they finished laundry

people standing around in the parking lot

covid limited breakfast choices, but what we did get was good.

the room has lights from the parking lot coming in all night

checking in, myself and my family member was harassed in the parking lot by a woman asking for money

nice size closet with plenty of nice hangers, a laundry basket, iron and ironing board

free laundry friendly staff good value

i love that they have free laundry

i also experienced dirty laundry/dishes and tub area wasn t clean

staff, clean room, full accommodation '--- laundry services, gym, pool, etc--- convenient to airport and rtp

dirty laundry pratices

never got room service for cleaning and laundry

sounds from the laundry nearby disturbed my sleep

there were no laundry detergent on hand to use the laundry nor were there any available to purchase at front

out of order, people children running through the parking lot hit people cars wit they toy guns,trash cans to

staff when dining and bar staff very accommodating with unexpected arrival of large party

the parking. not many places.

the wifi was sometimes spotty in our room, but it was great in the library.

were traveling and arrived late, there was no place to eat and the kitchen just closed

room service breakfast was delicious, although we had issues with the accuracy of our order

evidently this room is directly above the laundry area

i got a drink from the bar you had to take it to your room due to covid 19

pool closes too early wish it stayed open later

love the bar and restaurant, super convenient

maybe they need a power wash and consider trimming the greenery surrounding the parking

hotel and room was clean, price for stay was better than expected and there was a much needed laundry area on

the gym was awesome and the breakfast was amazing

clean, friendly staff, pet friendly, gas station next to it

and very clean loved the bathroom the size was great double sinks was a plus comfortable bed breakfast was great

the outdoor pool

laundry wasn't kept clean

laundry room detergent machine was not stocked and one of the drying machines out of order.

not to mention room next to laundry room so rest and relaxation was not an

front desk for washcloths and towels they did not give me any and their excuse was no one did laundry last

bed smelled like fresh laundry instead of old hotel room

staff was very helpful with information and quarters for the laundry

they would get an electronic payment system in their laundry and more machines

i heard another customer complain about this at the desk and wasn't given a responce) guest laundry didn't work

the woman at the front desk was very nice. place is pet friendly.

excellent breakfast

the cleaning, the staff, the breakfast, the location, the safety, the size of our room, and the laundry

lots of free parking. the laundry facilities were fab. the staff were lovely.

comfy beds....laundry room on my floor....maybe each floor? nice. large well designed lobby.

breakfast was filling from a well prepared and orderly display

free hotel shuttle to airport and nearby restaurants was convenient

i was located a ways away from the laundry room but could hear the dryer from my room

the staff uses the guest elevators for laundry and maintenance so you have to wait for the next one

the beddings on one of the bedrooms beds was not really dry and still smell laundry detergent

was good location was good laundry facilities was easy to use parking garage was

free breakfast and wifi.

no laundry machines on site either

would recommend having some fresh fruit available for the continental breakfast

property was good breakfast could be better

need more continental breakfast choices like bagels and slightly larger muffins. and pastries.

only thing was we asked for a non smoking room but you could tell it was smoked in before

great amenities that pretty much cover anything you would need such as a bar, snack bar, gym, laundry room, pool

good looking. parking was accessible great beds! quiet! great breakfast!

the staff, especially those in the kitchen/bar were super nice and helpful and patient.

who was bar support offered to make a make shift ice pack from gentleman courteous rare in today showed

limited parking due to commercial area around property.

laundry

staff definitely made the difference, from front desk to housekeeping & overnight laundry, they were all very

they pul the sheets and towels and clothes on the ground outside instead of in a laundry basket wtf

we had checked in because there were laundry facilities but they were so dirty with dryer lint clumps on the

the drive way was long an big parking lot

laundry room, dryers didn't dry. didn't like no maid service on the weekends.

load of laundry, lots of supplies included for free, good water pressure and temperature

laundry room out of service

laundry room, dryers don't dry.

not the gym, the light in the gym room, and some of the equipment in the laundry area didn't work either

appreciated that they had laundry facilities and coffee available 24/7 in lobby

the laundry room needs a new washer/dryer

spacious room. breakfast. gym. pool. cute balcony.

great breakfast ! wonderful pool great check in personal

yes, beings no one can use gym nor pool should not have to pay as much.

breakfast was good especially on the weekend

breakfast isn t a meal i consume.

the sliding shower door seal lets water pool on the bathroom floor

very friendly staff. nice breakfast. very comfortable bed. kids enjoyed the pool.

the community areas (lobby, pool, gym, and breakfast areas) were all very clean and spacious

morning to evening there is a lot of noise from machines i guess where we were it was close to laundry area

it was nice to have a laundry room

lots of parking spaces

the rooms are clean and spacious. kids loved the indoor pool

great breakfast. friendly staff. new property.

the location is really good- close to laundry facilities, an excellent diner across the street, and a donut

good location, malls, diners and laundry within minutes driving.

booked a smoking but was told it was booking

the rooms and property were clean.very pet friendly.

people seemed to be smoking right in front of the air conditioner

laundry

a complimentary breakfast bar and replace the old washer n dryers in laundry room, i have had to call service

loved the guest laundry and walking distance to fun places to

know i could've called to check out but east check in and check out process i like how it is pet friendly

the wifi was free, but the speed was running at 25% of what my cell data was

the girl in the bar was grumpy and i wish housekeeping came every day to clean.

were disappointed that the pool wasn t open and that we were not told it would be closed

the pool was not open, and there were no signs posted

other employees at front desk not friendly. no lights in pool or around pool during evening

parking

breakfast is good and there s no issue finding parking at night

didn t eat breakfast

breakfast was great hot proteins and waffles, plus a full oatmeal bar (in addition to the usual hotel breakfast

breakfast bar was lukewarm at best

there is a gazebo next to the parking lot overlooking a geyser water spray

laundry attendant didn t really speak good english and was very annoying and pushy at the pool

fact that the shuttle would only take guests places within 2 miles

the room was love very clean & roomy staff was very nice, breakfast & the bar was great

the breakfast and the staff were very prompt with any request made

breakfast was hot and fresh.

ran out of laundry soap

people s coffee and aldi across parking lot

pool was great for young kids

the room was clean and the staff was friendly. our kids loved the pool.

property advertises an ev charger

the breakfast was amazing!

ignoring do not disturb sign when we had sleeping kids and not apologizing when brought to their attention, pool

i booked the hotel with a pool for my kids

icontact he was very short he didn t tell us where to go where the elevators were where the parking was he

the room felt like home and had a perfect kitchen with clean cookware and dishware

i also appreciated the laundry to wash my clothes

incredible staff. beautiful inviting lobby and great bar and restaurant

the pool was also a big hit as well with the weather that we have been receiving lately in charlotte

also, we were not told you need to request room service

the gym was excellent as well as the swimming pool

no laundry. no pool. gym is tinny.

nice variety for breakfast and the pool was a great temperature

it was nice the room had a little kitchen area and coffee maker

i liked that they had a small kitchen

got in at 6 am unexpectedly and we were charge an a additional early check in fee that was over what we cost

open indoor pool and decent gym

there was plenty of parking

nice bar area and short order restaurant

i could never get connected to the wifi.

the pool and restaurant was closed. i was not given advance notice about this situation.

room service was prompt and good

secluded location of the hotel, the cordial staff (even at the sister property across the parking lot, doubletree

didn t use the bar but it could use a little more warmth (now all white and bright

swimming pool, gym and a fire place outside on the terrace

only thing that i didnt care for was that the room stayed low temperature while we were at the pool and had to

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer

dirty, elevator broken, when i arrived there was dirty laundry piled on the second bed in the room

smelled of cigarettes and dirty laundry

i fell asleep she said to no i wasn t asleep we have other things to do back there like do laundry and different

my sons couldn t even use the gym because black mold was in the ceiling

the laundry facilities consisted of two washers (one front loader & one regular) and two driers, both

is near old , no gym, no house keeping on demand, no welcome of guests and didn't offer complimentary water

kids and baby loved the outdoor pool

a few things were lacking in the room when we checked in : only one fork and one spoon in the kitchen for a

the pool and gas grills were great especially after eating out too many times

free laundry and super nice staff!

laundry

the laundry room was very convenient, as well as close proximity to the crabtree mall

and laundry

wonderful fitness and guest laundry as well as a helpful staff

laundry room was a bit messy, had to clean lint from dryer and clean excess detergent from washing

we finally found the person in the laundry room and she indicated

and it was so nice that they had everything you would need to feel at home, laundry room, fitness center, the

i also used the laundry facility which was fine and the fitness center, also fine

i also left a bag in the parking lot and the staff did a excellent job getting my bag back to me

didn't have breakfast at the hotel but the workers were extremely helpful and kind

enough parking

parking was convenient, staff was nice

strong wifi, room was clean.

we also had our dog with us and they put us on the 3rd floor, i don t know want other pet friendly hotels

gym was used for storage so no working out, laundry room was dirty

even have laundry facility

also being able to do laundry there

parking was limited

internet; computer got infected with malaware just by connecting to the open wifi

the halls had obviously not been vacuumed recently nor had the laundry area been maintained

location to rdu airport was convenient, & the heated swimming pool.

the breakfast was better than most diners

family enjoyed indoor pool and buffet breakfast

indoor pool for my kids

didn't like that the front desk person did not know where the laundry room was which led to having to stop on

guests monopolizing the laundry facilities and the gym could be upgraded.

by the friendliest young lady at the front desk who gave me all the details on the hotel, area, breakfast, etc

pet friendly

the free hotel buffet breakfast was better than others

had difficulty with the wifi

pool was not functioning properly, the kids area was turn off and the cement was peeling off from the floor

beautiful clean and love the bar area

older black guy that works the kitchen was amazing

no wifi access

loved the free parking

very comfy bed, great shower, good parking

was disappointed that the pool was offline; however, the next door marriott property had a larger pool and it

while working out in the fitness center you will see a view of the pool with no water and

the location. the common areas. the elevator. parking.

cleanliness, breakfast location, and laundry,

thing in the pool area by where the lounging chairs are they could put the heat on inside of air blowing down

was very nice and informative, room, lobby and pool area very clean

and we book this hotel because of the pool but my children did not get to enjoy because someone had gotten sick

the hotel was very clean! parking lot was well lighted!

they were not respectful of laundry facility and use

laundry facilities were nice & very convient

laundry dryer roars

the dryer in laundry room was not functioning correctly

sink or tub didn't have controllable drain plugs so couldn't do sink laundry or fill a bath

no laundry

limited amount of parking

also, the entire floor that i stayed on smelled like a cigarette despite the hotel being non-smoking

location and with all of the construction in and around the parking lot, but that's totally out of your control

bed was comfortable, wifi was speedy, shower had very good water pressure.

it would be perfect for a family with a long stay because of the laundry mat

the laundry room is open 24/7 which makes it easier to do laundry when the machines are not in demand

the laundry is too expensive.

gym is too small

lobby area was inviting and the breakfast was

free which is great however the dryers took forever and residents were rude about managing their laundry

and it has a good kitchenette in the room which is very important to me

get pet area, lots of grass

loved they had a little store on site and a full gym

liked having the kitchen area for an extra sink in the morning for 2 of us to get ready

charges extra for better wifi

breakfast area very nice; good location; very clean

the breakfast was good

breakfast was great! good selections

location was excellent and the facilities are very clean. friendly staff, nice pool area.

laundry on 2nd floor only pool closed

room was close to the laundry/cleaning supply rooms where the staff was working throughout the days and evenings

utilities were missing, there was no laundry bag in the room, there was no socket to charge the laptop on the

wifi did not work at all.

the wifi was very slow/ i was not able to connect.

having to visit hotel next door for pool and/or guest laundry

hotel does not have laundry

no laundry room, location and lack of visible signs to entrance.

the room was very clean and the breakfast was excellent

wifi did not work for majority of stay