lack of parking

you're a bar patron like myself, be aware that their bar is going to be slammed during the weekend lunch

the bar wasn t open

restaurant and bar closed

staff when dining and bar staff very accommodating with unexpected arrival of large party

i wish the situation was different, as i would have liked to use the pool, but that couldn't be helped

the breakfast buffet

overall good facility! the gym was good. the pool was meh and i did not get in.

indoor pool, breakfast buffet, and outdoor patio area

pool was temporarily out of order.

morning to evening there is a lot of noise from machines i guess where we were it was close to laundry area

it was nice to have a laundry room

breakfast was great. room and customer service was excellent

the wifi was slow and hard to connect to.

pool needed more ventilation

no laundry. no pool. gym is tinny.

room was recently renovated. the kitchen area was small but efficient.

i liked that they had a small kitchen

first floor side door doesn t lock, and a lot of smoking/drinking in the parking lot at night

gym

other employees at front desk not friendly. no lights in pool or around pool during evening

great fitness room

the pool is very small. not a varied wine selection at all - just poor 'house' wines available.

were disappointed that the pool wasn t open and that we were not told it would be closed

the girl in the bar was grumpy and i wish housekeeping came every day to clean.

good location, malls, diners and laundry within minutes driving.

the location is really good- close to laundry facilities, an excellent diner across the street, and a donut

wifi dropped for long periods of time the property and multiple rooms smelled like weed

my first room was smokey even though a non-smoke room no wifi

smoking policy was not respected

loved the guest laundry and walking distance to fun places to

a complimentary breakfast bar and replace the old washer n dryers in laundry room, i have had to call service

laundry

plus the pet hair everywhere

they allowed pets.

laundry room, dryers didn't dry. didn't like no maid service on the weekends.

bathrooms were clean. front desk pleasant. laundry facility a plus.

laundry room out of service

load of laundry, lots of supplies included for free, good water pressure and temperature

laundry room, dryers don't dry.

laundry dryer roars

laundry facilities were nice & very convient

they were not respectful of laundry facility and use

sink or tub didn't have controllable drain plugs so couldn't do sink laundry or fill a bath

the dryer in laundry room was not functioning correctly

hotel and room was clean, price for stay was better than expected and there was a much needed laundry area on

not enough parking space.need to add more kids channel on tv

great parking for those traveling with a uhaul

very clean i like they let pet stay

gym was out of water and not super clean

the laundry room is open 24/7 which makes it easier to do laundry when the machines are not in demand

the laundry is too expensive.

it would be perfect for a family with a long stay because of the laundry mat

small gym but there is a large gym next door

i'm great with a pet friendly hotel

laundry room detergent machine was not stocked and one of the drying machines out of order.

front desk for washcloths and towels they did not give me any and their excuse was no one did laundry last

i was right by the laundry room, which was quite noisy during the night

not to mention room next to laundry room so rest and relaxation was not an

bed smelled like fresh laundry instead of old hotel room

the laundry facilities consisted of two washers (one front loader & one regular) and two driers, both

gym had not been tended to in some time

there's even balcony seating for breakfast upstairs by the kitchen

parking lot was too dark at night.

also, not directly the hotels issue, but customers we consistently out in the parking lot smoking marajuana

only thing that i would say was a problem was the pool was very tiny , to the point if 5 people were in it you

location, pet friendly and indoor pool

room service was prompt and good

restaurant was closed for remodeling, unfortunately i was unaware that the room service times were limited

there is nowhere to eat nearby & on site restaurant was closed that night, so no room service either

i could never get connected to the wifi.

open indoor pool and decent gym

gym is really nice

there was plenty of parking

swimming pool excellent cleanest i have visited in nc.

the halls had obviously not been vacuumed recently nor had the laundry area been maintained

convenience near places i went to throughout trip. pool hrs were great. good staff.

in-town to assist with a house move, we had no time or energy to try facilities like the pool or gym

pool was good for the kids and hotel was well kept

indoor pool

the cleaning, the staff, the breakfast, the location, the safety, the size of our room, and the laundry

comfy beds....laundry room on my floor....maybe each floor? nice. large well designed lobby.

lots of free parking. the laundry facilities were fab. the staff were lovely.

nice staff and pet friendly.

were friendly and accommodating with our request for early check in

laundry room was a bit messy, had to clean lint from dryer and clean excess detergent from washing

and it was so nice that they had everything you would need to feel at home, laundry room, fitness center, the

we finally found the person in the laundry room and she indicated

i also used the laundry facility which was fine and the fitness center, also fine

the breakfast has improved, as corona becomes easier, the pool is a nice chance to relax and spend some time

the kitchen in the room

parking was good near the room we occupied

characters in parking lot around property

room was not very clean and there was a missing appliance in the kitchen

kitchen

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

staff was fantastic from the front desk, breakfast and maid service

more variety(hot food)for breakfast and juices

the little complete kitchen in the room was awesome

desk clerks were very friendly, breakfast and staff were amazing

free laundry room too

noise level at night. kids where running around in the hallway in the middle of the night

nice accommodations. breakfast buffet and make-your-own omelet bar were terrific.

with the kids

we're used to marriots brand because of the kitchenettes

staff was veru friendly, and breakfast exceeded my expectations - especially considering the price

convenience, clean, suite style room and pet friendly

the breakfast was good and cleanliness of the area

the full kitchen was a pleasant surprise. location was terrific.

the room and breakfast

we used the self service laundry which was very convenient

laundry facility was out of order.

only 1wash cloth and 2 hand towels for 3 people; no laundry sack

but it ruined the “experience” and made our day at the fair a rough one because the wife and kids slept

parking

the laundry room needs a new washer/dryer

appreciated that they had laundry facilities and coffee available 24/7 in lobby

yes, beings no one can use gym nor pool should not have to pay as much.

luv the courtyard and gym

parking could have been a problem on thursday as they were charging people going to a football game

the complimentary breakfast was standard, but the breakfast staff was excellent

and the rooms were promoted as sound proof, however we could hear so much noise, especially when kids were

needed more of breakfast options but it was still really good.

very nice and great breakfast ! staff was awesome !

the breakfast was good

laundry room was a mess

laundry facility is crusty and this one doesn't even have a gym or any other amenities at all

laundry room was easily accessible

that there were kitchens and a laundry basket

directed trash to dumpster then said trash in.dumpster, get fined. wifi unplugged.

free which is great however the dryers took forever and residents were rude about managing their laundry

is a basic room with kitchenette

and it has a good kitchenette in the room which is very important to me

easy parking

get pet area, lots of grass

clean. decent breakfast. nice staff

and they shut the pool down at 8:15 on a really beautiful saturday after noon

there was limited parking in the parking lot but everything was good.

no indoor pool. outdoor pool still closed

the snow and wished the pool was inside.

i appreciated that there are laundry facilities for guests.

the rooms were clean but a little tired looking the laundry facilities were out of order and the hallways were

large very clean room. excellent breakfast and pleasant staff.

comfortable bed with choice of pillows. hot breakfast instead of a carb continental meal.

i had no problems with my stay. there could have been a few more handicapped parking spaces.

was nice and clean for the most part room were clean but laundry room under mat need s

laundry bag shredded apart plug not available for tub drain water not hot enough/ did not sustain

everyone was friendly and helpful. the hotel was very clean. excellent breakfast!

you can't make a left out of the parking lot across 4 lanes of traffic

i didn't like the breakfast.

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

they had a laundry place.

the swimming was pool was not unavailable but understood that maintence was being done

didn't have breakfast, but the room was large and the wifi setup was fine

the bar closes too early.

looked nice, plenty of parking and rooms were clean

sparsely furnished (but still comfortable). shuttle was late

staff was helpful and the bar was vibrant in the evening which helped destress after a long day of business

won't be awed by this hotel but rather expect really good basics and a little more such as a pool and small gym

airport so not much around and need car unless you just plan to use their shuttle to the

the rooms were good sized. we used the free airport shuttle.

shuttle service was excellent

the breakfast and airport shuttle were very convenient for our early morning flight

we like the swimming pool, kitchen.

the breakfast was enjoyed by all

laundry is completely complementary ( no

breakfast and shuttle bus from airport was included in the price.

breakfast didn t have a wide selection but was good.

the on-site amenities. kitchen, room size.

problem was the breakfast hours was 7:30am-10:30am, however the hostess shut it down at 10:00

location , breakfast , airport shuttle

the location, the room, bed, breakfast, and staff was really nice and

the indoor pool is a plus

the location is great and right by rdu airport with shuttle service, restaurant on site, clean room, and kind

completely startled my kids

laundry room is also available

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

desk never had coins for the coin operated laundry

very clean, nice breakfast presentation the staff was very nice. i will definitely be back

they have decent breakfast, we have stayed here several times and the location is great.

couldn't offer coin exchange for laundry

self service laundry

they charged 5-6 dollars for some box breakfast, i had to buy a tide laundry pod for a dollar when i ran out

close to rdu airport. clean. offered enough towels. safe. guest laundry available.

property is clean, swimming pool area is very nice.

the toilet was never working properly, and laundry services don't work

to the elevator and i especially didn't like the fact that my keys stopped working in my room and laundry room

they also had laundry facilities & the room was clean with the smell of cleaning solutions

they also have a guest laundry room which is very convenient

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

to housekeeping facilities/laundry area, i guess

need to update the breakfast and the laundry room

) basic carb breakfast

wifi very! unreliable water pressure very low

didn't stay for breakfast & the location was great

in addition, the property does not have a laundry facility

i wish they re a laundry mat.

gym has a slight bad smell

we had a family reunion and the entire staff, front desk, outstanding breakfast

i had been told that the pool would be open and functional for mother's day/graduation weekend, and we were

the breakfast was great

mins from airport, easy access to major interstates, impressive complementary breakfast selection each morning

great shuttle service to airport and restaurants

airport shuttle

appreciated the airport shuttle latonya at the front desk was very nice and efficient

wifi was great and lots of outlets in room

the staff were very friendly, especially at night. awesome hot and cold breakfast options!

breakfast was a little blah, but hotel eggs are always gross

breakfast was good and had a lot of choices.

the kids loved swimming all day

wanted to do laundry but didn't have quarters

no plastic baggie for dirty laundry and the in room safe did not work (bummer)

fighting at 3 am in the laundry room when it clearly states facilities closed

no laundry on site

great breakfast, comfortable bedding and had all the necessities i would need plus a microwave!

great clean facilities. excellent wifi great laundry, excellent staff we had a great sleep.

perfect location, super friendly staff, bar and terrace were awesome way to end busy day.

also love the pet friendly environment

the environment was super pet-friendly

pet friendly, good location, parking included.

the guest laundry facility was in a very small room that felt a little like a closet

we called for the shuttle to be picked up from the airport, it wasna

the front desk clerk lied and said it was a 50.00 early check in fee that i did not approve.

the bar area closed down really early for a weekend.

a shuttle that can take you a lot of places, (five mile radius)

desk about it and was told it had been reported to management who said it was because of the laundry equipment

i also liked the nice laundry room and working ice machines made for convenience

only things that were not super great was the television/guide, and the cost of the laundry

comforter was lumpy because the filling had shifted and clumped up in the laundry

breakfast was great. good variety. staff was awesome

didn't have a laundry room

great breakfast! we liked separate sitting area in the room.

gym is terrible two tv's in gym both on same remote, so you have to listen to two tv's that are on

pet fee is unreasonable, but sometimes it s necessary to travel with her

bugs in the bathroom, 2nd room had no bathroom light, could not accommodate a late checkout and parking after

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

breakfast was delicious - luscious ripe fruit & juices, eggs & bacon

room service was basically non-existent

clean and comfortable, beautiful spacious rooms, nice little pool and hot tub, and a great little outdoor area

breakfast was not included!!!

kitchen lady is the best with wonderful bf. clean room.

had full kitchen. wish we could have stayed longer.

breakfast was great

plenty of room for parking

no water bottles and body lotion is not great. fitness center is inadequate.

no laundry machines on site either

by accident, when i booked the room online, i had requested a smoking room

non-smoking room, but room add a smell of smoke and burn holes in blankets

breakfast was fantastic and staff was very helpful

it s pet frienfly with a $10 fee per pet, didn t see this stated anywhere.

the room felt like home and had a perfect kitchen with clean cookware and dishware

limited breakfast options, especially for small kids. no milk, cereal or biscuits

little outdated, the wifi didn t work to well, and the bed wasn t as comfortable as it should have been

the free parking and comfortable bed

friendly staff at breakfast and the kids loved the waffle making machine

laundry

we had checked in because there were laundry facilities but they were so dirty with dryer lint clumps on the

staff definitely made the difference, from front desk to housekeeping & overnight laundry, they were all very

they pul the sheets and towels and clothes on the ground outside instead of in a laundry basket wtf

kitchen

communication could have been better - i sent an email about the shuttle / our dog (which they acknowledged when

friendly and helpful staff informed us we could leave our car and take the shuttle to the airport

did not like the breakfast selections

would be nice if the hotel could post a maintenance schedule for the pool

nice clean, good sized room. conveniently located close to rdu. shuttle to/from rdu.

i fell asleep she said to no i wasn t asleep we have other things to do back there like do laundry and different

smelled of cigarettes and dirty laundry

dirty, elevator broken, when i arrived there was dirty laundry piled on the second bed in the room

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer

the breakfast is decent however once i noticed there are bugs then i didn't want to eat from here

had did not dry my coworkers clothes, he was able to wash but had to go to a laundromat to finish laundry

and the guy that checked us in didn't tell us about the laundry stuff and the sink detergent was under the sink

this hotel could have been decent if basic laundry and cleaning were satisfactory

was able to cook or wash laundry if needed in our room

laundry detergent, dishwashing soap, diahwasher soap was provided

was good location was good laundry facilities was easy to use parking garage was

the beddings on one of the bedrooms beds was not really dry and still smell laundry detergent

the staff uses the guest elevators for laundry and maintenance so you have to wait for the next one

i was located a ways away from the laundry room but could hear the dryer from my room

the location is great and it was very clean. the gym was nice too.

they would get an electronic payment system in their laundry and more machines

i heard another customer complain about this at the desk and wasn't given a responce) guest laundry didn't work

staff was very helpful with information and quarters for the laundry

the wifi is free

its location , free breakfast and size of the room!

the fact that s kids were banging in the room doors at 4am.

breakfast was awesome

outside pool area needed attention, obvious smoking area was a nasty mess

parking was scarce and tight!

didn't have breakfast at the hotel but the workers were extremely helpful and kind

guests monopolizing the laundry facilities and the gym could be upgraded.

didn't like that the front desk person did not know where the laundry room was which led to having to stop on

great breakfast entrees

parking. my car door got large white scrape on it.

clean, plenty of space, really nice breakfast

gym was used for storage so no working out, laundry room was dirty

also being able to do laundry there

even have laundry facility

i loved breakfast,and the wifi was strong.

wifi did not work well

kids really enjoyed the pool

for my son bday and wanted use the pool

room service left paper in our cheeseburger, no one called to follow up regarding this matter

we always try to choose hilton garden inn. free shuttle to restaurant and back

lots of stuff for kids in pool, but not romantic for a couple

we noticed the bar restaurant area wasn t open

i like everything about the property besides parking

while working out in the fitness center you will see a view of the pool with no water and

parking at times

is an onsite restaurant in the lobby, a private fitness center on the main floor and computers with printers

breakfast was good

nice working air conditioning. proper working wifi. aren't to pressed about late check outs

breakfast was able to be prepared in a timely manner

and parking for car trailers ,every year 4 to 5 groups with car trailer stay

didn t like that the parking lot is so small

it is clean but no on-site laundry, next to a large laundromat though

not have the breakfast as i did not have time

booked nonsmoking but some how my email had me in smoking and the room was downstairs and it was a lot of

hotel allows smoking in some rooms, which means even non-smoking rooms like mine will still smell a little bit

smoking n pet friendly

i also appreciated the laundry to wash my clothes

the pool was awesome and also the outside fire pit and sitting area

staff was very professional very nice hotel the pool area is the best hotel i've ever seen

outdoor fireplace with patio..the coffee bar was great. room was exceptional and comfortable

i loved the modern feel. i loved the bookshelves in the lobby. the pool is amazing.

cleanliness, breakfast location, and laundry,

just happened to arrive at the same time that they were power washing the entire building and parking lot

pool area

checkin i was told shuttle transportation was not available due to short staff and covid, therefore hotel website

the shuttle to and from the mall was wonderful after a long day, i didn t have to worry about traffic

laundry attendant didn t really speak good english and was very annoying and pushy at the pool

the wifi was horrible. if you plan to stay here, be prepared to be

at all faulty electricity walkways littered with dirty room service trays construction at night broken glass in

included were full made to order breakfast

the location is very convenient and the gym has adequate equipment for a decent work out.

friendly staff and free laundry

free laundry, and overall it was a nice hotel

great staff and free laundry!

awesome staff, clean rooms, free coffee, free laundry!

and laundry

no laundry

the restaurant and bar staff was great the food was good

spacious room, incredibly friendly staff, nice gym facility. very fair value for the price.

bed was comfortable, wifi was speedy, shower had very good water pressure.

also, the entire floor that i stayed on smelled like a cigarette despite the hotel being non-smoking

the pool was shallow.

was very clean nice large tv comfortable lobby while visiting with family and friends handicap parking space

location superb facilities bed comfy great food and bar great staff great price

the breakfast was great, l loved what i ate and the parking was good

the property is clean and has a beautiful out side patio and inside seating area and bar

find taxis the night of 26 to 27 april the lady duty manager was very rude when i asked about my laundry not

cannot provide even an adaptor for overseas travelers, terrible bathroom 3 days to deliver the laundry and when

out of ice and soda, menu was not updated for room service, out of many menu items, no extra pillows, toilet

of the amenities were out of order-pool, gym, even the escalator was broken

the gym was closed

every space i visited from the laundry room to the pool was clean the room was clean well appointed and spacious

gym, pool, and hot tub area was closed due to renovations

there were hundreds of kids yelling and running the halls with no manners

the restaurant had wonderful staff and ambience. the pool and gym were resort quality.

gym, pool, and hot tub area was closed due to renovations

the room was great. it was easy to check-in. i really enjoyed the hot tub/pool/gym area.

amount of parking places, restaurants and shops close by (if you have a car)

online said they had a pool. they don t have a pool anymore and my kids wasn t happy.

just wish that there was more of a breakfast selection.

and some people made noise in the parking lot even after 11pm

their gym was closed on sunday and there's no free wifi after you check out

staff, good location, nice surroundings, outdoor pool

shuttle service was nice and prompt

had to wait for pilots on shuttle

the food the acsses yo the gym the room

i asked for a non-smoking room, but it smelled of cigarette smoke

wifi was sketchy

people are allowed to congregate in the parking lot and a lot of sketchy characters hanging in the walkways

hotel was slightly clean inside, but no breakfast, no amenities and not pet friendly

no difference between smoking/ non smoking room they all smelled and looked the same- filthy

kitchen staff needs work

the hotel comes with a lot of extras including a pool, free breakfast, and ev chargers

the complimentary breakfast buffet

great breakfast buffet

being told up front of a $100 pet fee

the wifi didn't work at all the whole stay.

there was individually wrapped pieces of bread, four wrapped muffins the size of golf balls, eggs waffles and

the offering of breakfast was a plus

breakfast was trash

there were also smoking rooms right beside us and could smell the cigarettes among other things in our room

i did not eat breakfast. the location was perfect and the staff was so helpful.

is well with this hotel with the minor exception of it could be well served with a bit larger parking area

everything. ... my familia loves it here.it has a full breakfast bar

the hot breakfast every morning and the friendliness of the staff.

only concern was there were no lights that covered the parking lot

the laundry

for a extended stay hotel the gym facilities should have been better

friendly staff, check in was quick, parking was great and overall experience was great as well.

cleanliness and amendities such as pool, gym, and breakfast was included which was a plus!

pool was great, but didn t have any floats. breakfast was good

breakfast

tasty breakfast

parking situation was not ideal

convenient to the highway. easy to get to pnc arena. also the free breakfast is very adequate!

very clean and quiet no wifi password

laundry room should be upgraded.

wasn't enough wash cloths in my room and i heard her tell another guest that there was no clean laundry and they

and the man incharge of the kitchen and laundry was very helpful

the laundry room was flooded

loved everything about the hotel, it was easy to find and from the parking lot to the entrance everything was

no onsite laundry

wifi was good

parking lot is very small, needs a few additional handicapped spots.

i love to eat breakfast was excellent and clean

the breakfast staff did a great job too

room was below what i can only imagine was the laundry facility

no laundry for customers

we flew in town for a family member’s funeral and they helped assist us in having an early check in

in the pool, they came to treat it and did not say what they were doing

i also recommend that you reach out to the hotel about the shuttle, if you are utilizing it