when we arrive to our room they had left the dirty laundry in the room

we were unable to log in to the wifi

location is good - gym is basic but good to have on site.

location was awesome and parking was very close and convenient

welcome bag!!!!!!!!!!!!! free parking, great location

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

the breakfast

pool was ice cold

breakfast was excellent

lots of parking

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

however, we missed out on dinning at the bar and eating at the hotel

there is also a small business center and a gym

only one vertical bar at head of shower while shampoo, etc were at the back

no restaurant or bar on onsite.

room, #101, was right next to the laundry room where the maids cleaned the linens

parking is underground

comfortable bed, large room, parking, wifi good

parking lot is not secured at all, anyone can park there and have access to the elevator leading to

the wifi was strong, parking was free in the garage underneath, there was free coffee in the lobby and

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

this property was very clean, nice, had parking and even had great breakfast

i also appreciated the onsite gym and pool

breakfast was good. pool was great for my 6 yr old. didn't use the kitchen but will next time.

free laundry location all suite (full kitchen)

i also liked the fact i could do my laundry for free

love the complimentary laundry facilities

the valentine decorations and the breakfast. the laundry room was clean and accessible.

laundry, ample complimentary breakfast, large rooms and a bathtub

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

location and staff are great. ample parking. access to trail.

parking was free and spaces available

disinfectant spray for the gym

the bed was comfortable, the bathroom spacious, the kitchen offered a full-size refrigerator, dishwasher, and

the wifi great the room was very nice fridge microwave love tbe access to the creek

wifi was ok but the internet connection could blank out especially at night, i understand this

closed entrance/ parking closed. had to park down the road at mall park lot. thin walss.

the room and location. did not try the breakfast.

pretty quiet, staff was very friendly, bed comfy, great t.v. channels, strong wifi, hot shower!

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

everything room pool location price!

room was spacious. extremely clean. awesome staff and the food and bar was amazing.

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

bistro bar need more selections with food and beverage

wish the coffee bar was open longer in the day.

upgrades were great- cool furniture! spa small but clean

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

friendly people loved in february the hot tub and pool was heated use the hot tub

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

clean and professional looking establishment. comfortable bed. nice decor in room. free parking.

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

room, well lit, comfortable desk, excellent kitchen, excellent breakfast, complimentary apples and cookies,

love having a full size kitchen in every room

the breakfast was awesome

very clean and the private parking lot garage and cute and tasty complimentary breakfast.

breakfast was good however there was a large trail of ants on the tables where the food were so we

the included breakfast buffet was plentiful with many great choices including fruit, hot dishes including usual

wifi unreliable and cellular signal poor in the room

allowed an early check in because they weren't busy

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the laundry machines

location, great breakfast, selection, and coffee, great room arrangement

we had a kitchen with dining table separate from living room

mini kitchen with large refrigerator, cooktop, dishwasher and microwave as well as dishes, silverware

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

the v bar one of the manager was a little rude

extremely helpful with a late check out and valet was amazing. breakfast made the morning great.

accommodating and everyone was friendly shops are all walking distance and they have room service all

con: no laundry facility for guests like me who stay longer than 1week

pool is not on site and there was no map

the food was okay and extremely expensive if you ordered room service.

gym is mostly dumbells, 2 benches and lots of cardio machines, but its enough

communal areas disappointing business rather than tourist focus no pool

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

more halal food options for breakfast

had hypoallergenic pillow and blanket in the closet, bed was comfortable, tv could do chromecast; breakfast was

fun pool that kids love so much

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

were unable to download the app to pay for the laundry

i m assuming it s because the laundry area and garage is right below

laundry facilities were maintained with messes cleaned up at the end of the day

pool hard to access

for example, the website said the bar was open until 10:00, but when i went at 9:30 it appeared closed

laundry facilities could use a money exchanger.

clean. nicely decorated. good breakfast

the breakfast was suitable and had many offerings

very pet friendly my family and dog absolutely loved our stay.

the gym is really good as well but i don't think they had a swimming pool

i like the size of the room and the fact that there's laundry on site and fitness

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

24-hour laundry location of elevator comfortable beds and pillows

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

showed pool on premise, but the pool was under construction, we could not access it

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

that would have been nice but liked the morning coffee bar regardless

the courtyard was inviting, with seating around a gas fire pit and a large pool

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

tight parking stalls

the pool was lovely and warm, breakfast was excellent though light on healthy food

very courteous staff and pet friendly.

and then inquired about laundry and a workout facility neither of which this hotel offers

guest laundry services and the dry cleaning was too expensive

i only wished they had laundry facilities for guests

the honor bar system is good, but should at least have quick and free access to drinking water

loved that they give you a password for wifi as well

laundry room

laundry (takes quarters) and ice machine on the property

am allergic to tide laundry soap

laundry services are cheap

was horrible, never in the office, charged me $50 for pet deposit when checking out they spent 10 minutes in

loved all the accommodations with the kitchen

there is a small light in the kitchen above the stove that can t be turned off

my wife loved the kitchen and everything in the room was great

listed 3 adults in our 2-bedroom suite; however, only 2 regular and 1 decaf coffee pods in the kitchen

room was very nice, loved the kitchen and that there were so many things we could do in it

pool nice

did not know there was breakfast.

00 for wifi the poo was closed and there is construction going on

card kept locking me out n the ice machine was in pool area where as it s not even lit up anywhere to see

no breakfast

lack of free automatic wifi 2) lack of 24-hour laundry room capability

laundry is not available 24hours

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

laundry is coin operated only but hotel does not offer exchange for quarters

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry on premises

laundry room is no longer there and i guess the descriptions need to change

stores and laundry are in walking distance

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

guest laundry on site

there's a guest laundry, and housekeeping is also excellent

laundry at the facility

how the laundry room was on the first floor

there s laundry service though i didn t use it

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

the only thing is a little noisy due to the car parking outside

the breakfast was really nice

bathroom and kitchen in one room .

there is not a on site self service laundry room .

extera charge if you wanted change room before coming no laundry

there's no guest laundry facilities

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the laundry should have been open longer

great amenities inside including kitchen, fridge, hot plate, microwave, etc

justin the night staff person is incredibly smart and on the ball, regularly patrolling the parking lot and i

ac in the room, good wifi, quiet, parking, good entrance from camino real

the damp smell and it was near where the laundry was done

the property was great, only one missing item and that was a laundry bag for dirty clothes!

i was disappointed there was no laundry

i enjoyed the spa pool

great garden and pool area made me felt like in hawaii

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

no laundry service

were in room 225 next to the laundry room

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

we used the gym twice, very good overall, however should probably update the treadmill.

finally, someone wandered by, from the laundry room

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school

modern - hardwood floors wood blinds/shuter style, costco k-cup coffee - new mini fridge - easy parking

parking is available, and the toiletry amenities are well-prepared

no need to drive and hassle with parking which is always a pain

do-it-yourself laundry available on site

parking was tight when it was busy

parking was convenient

great location, free parking, easy check in, large room

clean, pleasant staff, good breakfast, great location.

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

comfy room, great breakfast, guest laundry facilities, elevator, pool

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

the guests laundry room wasn t clean.

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

cleanliness of the room and breakfast

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

the balcony was amazing! clean, bright, huge room! breakfast was amazing!!!

very nice clean rooms. breakfast was great.

the breakfast was a bit disappointing but guess its because of my european

smart room layout with full size kitchen, working desk and sofa

breakfasts were a little repetitive for longish stays,but ver good quality.

room twice and urgent care one time because of their refusal to handle an insect problem in their pet friendly

a little better variety with the breakfast

laundry machines are not enough

they have laundry room so you just need to exchange for coins at the front desk

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

but do not expect much from breakfast, as well as gym is very small and the pool is open but not clean, for me

pool not clean

they had a gym and pool that was open.

they had a gym and pool that was open.

paid wifi not convenient

room service was answering machine then they would return call in 10 minutes or so

room service, concierge and the fact that we were not compelled to have our room serviced daily.

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

their little private gym has people sneaking into all the time and taking the water; in addition to punk

the breakfast area was wonderful and the staff made me feel like a vip

24 hour gym

wish they had room service and a little larger menu

there was laundry facilities on the floor along with filtered water available - nice touch

also nice laundry service, decent gym and a good breakfast that was reasonably priced

service, comfortable beds, good breakfast, spacious areas to hng out and a nice bar with possibility to eat

clean and modern. good wifi. great shower.

no room service and limited food at the restaurant. rooms were small.

parking and no change machine for laundry

no laundry due to covid

pool, laundry and gym was closed.

the dryer in the laundry room was not working.

laundry facilities. but understandable due to covid-19.

room service, breakfast or food available

the room service cleanup was great -they we right on top of it which we appreciated

also, the gym was very small

but this has never happened to me at black oak casino

phone in my room didn't work (not the end of the world, but would have made ordering room service or requesting

kitchen. gym. laundry room.

staff has to open the laundry room door for you bc the room key doesn't work

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

free coffee all day free laundry

strong wifi, spacious and clean rooms, friendly staff, free laundry

expectations of a business hotel, nice room, bar, restaurant gym, close enough to the office to walk

pool closed early. no microwave. no view.

they do have a great gym and wonderful out pool and spa area

over priced. no room service. restaurant and bar menu nothing special.

4) the gym was good, but could be improved

was dated, gym had limited equipment, room was small, had to ask each day for towels

very beautiful and clean. they have a little gym there too.

they need a bar to have a few late night drinks

staff at the hotel and bar were very friendly

pretty nice gym in the basement

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

since there is no room service during the covid 19, i have to ask for towel each night

the free wifi works great

gym very small

cheap,clean,conveniently located near food spots and a gym

i told reception whi were going ro contact laundry and get back to me

the pool is amazing and the lobby bar is a charm

as expected. gym is small for actual weightlifting

clean, comfortable, great location for sjsu and downtown, nice pool, great staff

the pool.

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

the gym was awesome

the wifi in the room was sometimes a bit spotty, but for the most part perfectly fine

the staff, the pool area, & not to mention the room, it was exceptional

i loved the little kitchen in every room

no laundry service

there's no laundry room

laundry room out of order

with many such place they offer guest diy laundry services

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

pricing was very affordable, there's a pool, workout area and laundry room

added bonus was the coin laundry

there is a laundry room and also an exercise room (did not use)

coin laundry machine is always occupied

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

2) pet fee 150 wasn t enough to charge

room service stopped at 10:30 pm although the page shared with details mentioned a later time

til 1/1:30 for weekends and a 24 hr cvs and liked the rooms and it s bathroom and nice clean gym

location is good. laundry is a bonus.

did not have the breakfast, if any was available, but the location was ideal for my needs

maybe the prices at the bistro. or you could add a kids menu that has more kid friendly prices.

was clean, the hotel was not too big, cozy and family friendly (lots of kids too)- which was what we were looking

breakfast and coffee, not the best for romance

bad area, lots of ants even after spraying, not enough towels- no laundry

a little noisy as i was next to the laundry room.

listed with a on site coin laundry, which is what i needed

roaches, no hot water , no room service, bad customer service, hazards everywhere

no room service

s a laundry room for guest use

from wonderful reception to housekeeping, the cleanliness of the room, nice breakfast to great ambiance

a solid little breakfast in the morning

great housekeeping, facilities, and breakfast. loved it.

my kids commented on this hotel was the nicest they've been to

our room was across from hotel laundry room. a lot of noise pre 4 am

gym and pool

the ac smelled a bit funky so turned it off. iffy wifi.

other people who were staying in the hotel were putting their kids' diapers by our door

did not charge me for an early check in and a late check out and offered to let me store my luggage while i was

no laundry facilities or work out room

as if there was a laundry room next door

room was nice and spacious with a fireplace with sofa

the fireplace

clean free wifi free parking

there was an option to do laundry which ia great

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

cleaned room, nice with the laundry room

no online payment laundry machine.

close to the airport. 24hr reception. friendly staff. laundry service.

no laundry facility

passage by the laundry room was ugly.

we had the room right above the laundry room

the laundry machines are in the breezeway

guest laundry is very second hand

the only thing that concerned me was the $50 fee for a pet for one night

great location. shuttle staff prompt and professional. room immaculate and spacious.

the bar and rest were closed for labor day and there was nothing open nearby

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out

we asked for 2 laundry bags & she said no, but we always get them

and the laundry room was large and very clean

helped me with everything - good breakfast could have more choices of eggs - used guest coin laundry, it is life

the guest laundry could have been cleaner and should have working dryers

the on-site laundry was convenient after several days of travel

and the laundry room is a plus

laundry facility

close to laundry room as requested.

closeness to laundry room as requested

laundry facilities

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the laundry rooms only cost me 2$ a load, that was to wash &

the breakfast was a little simple and not many choices to drink or lactose free food.

snacks in restaurant/bar was appreciated, room was very clean and well appointed, location and shuttle quick to

swimming pool and weight room open

- gym was clean and open for 24 hours

the bar was friendly and the food was also good.

staff and gym were great. the beds were super comfy.

it is very well located, with easy parking, quiet, clean, and the staff is very pleasant

parking wasn't the best

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

massive gym plenty of equipment and free weights.

well-equipped fitness gym

i like that and i was able to get a late check

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

had wings at the hotel's bar and they were the best we've ever had

airport shuttle is fast, close and useful

no breakfast support for early travellers, but shuttle to airport was efficient and timely

no place to do laundry

whirlpool spa not working properly. overflowing, no water to jets but only air.

i m probably going to try and find this brand when i get home:-) the pool was very large and the hot tub was

the pool hottub were great for us to play and workout

they have room service but no one says anything to the customers

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

shuttle service

great breakfast and free shuttle to airport.

to food and casino

housekeeping left pile of laundry in hall over night and other items.

breakfast laundry machines

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

alarm went off in the middle of the night because of some mishap with their laundry machine

wish there were some healthier options for the included breakfast

in the laundry room is a big sign saying that change is available at the lobby

out of order: gym, restroom in lobby, guest laundry, ice machine

you can do your laundry there and especially like the plenty of parking

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

the staff are very friendly i like the laundry room

laundry macine would have been in the room....

i wish it had a restaurant and bar area that was open during the day.

i know it s covid but i feel like certain places should still do room service then maybe more people would

nice pool, nice breakfast.

access to the pool

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

to pay for wifi and it's of variable quality

pet friendly, check in process was smooth

location and early check in

free wifi was fine for what i needed to do

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

was clean and the facility had laundry

clean room, spacious and well equipped kitchen

included breakfast was substantial and delicious, you could help yourself and a great mix of hot and cold

i didnt like my rooms all the way away from the main tower next to the laundry rooms

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

if you need urgently, there is the laundry, just 15-20 min

no room service available on 12/23 thru new year

easy access to the pool, you don't have to walk through the lobby, there

were minimal utensils and supplies in the kitchen

great breakfast

the 2 story suite with kitchen is excellent for families

the pool is never open

sometimes, you feel awkard to stand outside with family (kids)