definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

staying in 3 different rooms - there was a nice conference table nearby, and the tables in the breakfast room

the breakfast was good with choices to suit all

the kitchen in the room and the cleaning it was very nice

pool and hot fob area

a plus the parking was close to room,

spa tub option/ complimentary breakfast is good if you go early when it s fresh.

it is very clean here, rooms are very very clean, nice pool, and pretty surroundings

good parking, good location

love the complimentary laundry facilities

the valentine decorations and the breakfast. the laundry room was clean and accessible.

i also liked the fact i could do my laundry for free

slept well and got to do my laundry for free.

free laundry was awesome.

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

spa bath is awesome

everything room pool location price!

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

on site laundry facility was very useful

upgrades were great- cool furniture! spa small but clean

exhaust fumes in the pool area

i hope they can make some of the rooms pet friendly.

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

everything. staff, rooms, parking were perfect.

the parking is ok but the way going out is hard

maybe, parking for my friends was a little strange, but we worked it out

it was helpful having a kitchen and laundry facilities

it is set back a little off the road and was very quiet, clean, onsite laundry

pool facilities could have been better

i also appreciated the onsite gym and pool

ability to have a kitchen, the room was very clean and the bed was comfortable

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming

the 5th floor pool and spa was very nice

nice rooms with balcony. onsite bar and 24 hour room service!

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

near hwy exit and a great japanese market, underground parking garage

like a scale in the gym

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

i was impressed with the size and comfort of the room as well as the morning breakfast

very petty quibbles

the carpet is a dark color and when i walked barefoot there were some sticky spots, not visible due to the

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

i like the size of the room and the fact that there's laundry on site and fitness

a room under/next to the laundry room so it was loud and shaky

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

am allergic to tide laundry soap

laundry room

laundry services are cheap

laundry (takes quarters) and ice machine on the property

the non smoking room we were in smelled like cigarette smoke

the hotel team were very helpful, parking was easy and free and the rooms were fairly large, clean, and cool

poor wifi. room smelled

free parking here is such a great addition, and i truly wish more hotels offered it

if you’re a parent traveling with kids, i would 100% recommend this hotel

very clean and the private parking lot garage and cute and tasty complimentary breakfast.

loved all the accommodations with the kitchen

room was comfortable, and i loved that we had a full kitchen

i did not use the breakfast service but the coffee was perfect

the wifi has to be used wasn't optional

listed 3 adults in our 2-bedroom suite; however, only 2 regular and 1 decaf coffee pods in the kitchen

finally, someone wandered by, from the laundry room

the location was very close to several malls, mini golf/arcade and the sapp center

clean and safe ( well lighted parking area).

the convenient parking and bathroom were enjoyable.

property was clean parking on site rooms were clean and spacious location was near many things

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the laundry machines

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

the breakfast was absolutely wonderful

mini kitchen with large refrigerator, cooktop, dishwasher and microwave as well as dishes, silverware

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

staff were friendly, parking was available, the room was clean and secure

parking lot seemed small and was shared by a few other businesses.

parking is plentiful

had no pool

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

felt safe, great breakfast, nice staff

gym was awesome

room service, extra charges for everything including $20 a night just to park your car there

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

hotel nicely located, at the heart of the city nice breakfast buffet

our stay was comfortable and we loved that this was a pet friendly hotel

free wifi speed was good it is pretty close to the san-jose airport and all the iconic places in san

their little private gym has people sneaking into all the time and taking the water; in addition to punk

the pool facilities could use an upgrade

gave me free wifi.

wifi wasn't free to my knowledge.

nice stay. good gym

rather pleased except no microwave in room and the bar closed at 10:00 pm - should've been open on a friday

i just wished you guys had room service but besides that it was great

no food on site and limited drinks plus room service just walked in

but this has never happened to me at black oak casino

week of christmas and all of the restaurants and bars were closed inside of the hotel including room service

also, the gym was very small

the pool area was so packed yo could not move around in the pool you had to sit one the cement.

beautiful clean and comfy hotel, great pool! friendly staff.

room service, bar and restaurant close too early, lots of road noise, pool was very small with very

the pool was small and shallow and jammed with screaming kids which meant you couldn t actually swim

room service: 2 small pieces of key lime & a glass of milk = $31

gym-gear rental is not available because of covid :( windows are not double paned, so it can get

located, friendly staff, gorgeous lobby and free decent-speed wifi

i also loved the vending machines in the basement by the gym with snacks, drinks that matter (e

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

competent staff... late check out

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

it is close to apple and the breakfast buffet is one of the best we've had in our many travels to silicon valley

bed, well equipped kitchen, lots of areas to sit and relax or meet throughout, plus a great gym, pool, grills,

the fitness center, the pool and the room are very nice, clean and new

the pool was nice too even though there wasn't a

do-it-yourself laundry available on site

delicious breakfast with cinnamon buns, eggs, bacon and different cereals.

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

clean, pleasant staff, good breakfast, great location.

breakfast food was good, varied, not just continental pastries

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

laundry facilities

comfy room, great breakfast, guest laundry facilities, elevator, pool

the guests laundry room wasn t clean.

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

had no wifi

precisely in the middle of downtown with nice bar and restaurant

service; no room service until someone check out, some of the receptionists' attitude are really bad; beat up

cheap,clean,conveniently located near food spots and a gym

i told reception whi were going ro contact laundry and get back to me

breakfast taken to room, also barely any options for breakfast, room service over priced barely anything on it

pool area is really lovely

room service was the worst food i ve ever experienced and cost over $100 and was inedible

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

free coffee all day free laundry

kitchen. gym. laundry room.

clean and quiet. free laundry!

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

staff has to open the laundry room door for you bc the room key doesn't work

kitchenette

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

customer service, room cleanliness, breakfast was simple yet exceptional

thank goodness for wifi tho because our at&t coverage was not the great

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

laundry facilities could use a money exchanger.

the gym was small but decent

location and breakfast are very convenient and breakfast helps start the day especially for kids

breakfast had many options to choose from. it provided a good start to our day.

parking is free and i greatly appreciate the complimentary breakfast that is served nice and early

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

no laundry service

were in room 225 next to the laundry room

didn't use the pool or fitness room so can't speak to those

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the laundry should have been open longer

wifi disconnects minimum 3 times a

quiet and comfortable room. good wifi. good value for money in the area

different showers, the door didn t work that good, shower had mold in it, motel has very poor parking, the

suite was so loud between the pool and the paper thin door and walls shared with the room next door

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

advised there would be no pool open due to construction before booking

they have a cafe style food and coffee bar in the lobby where you can purchase breakfast or starbucks coffee

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

salt pool made me feel sticky but felt better after a shower

secure wifi

gym machines didn't work properly or were out of order.

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

stores and laundry are in walking distance

laundry on premises

laundry room is no longer there and i guess the descriptions need to change

when we arrive to our room they had left the dirty laundry in the room

free parking

) no accommodations were made for my pet , even though this was noted with reservation very loud people in rooms

i am glad they do not charge a parking fee but the resort fee is an additional charge

the bar was very comfortable, drinks reasonably priced, and the bar staff was extra friendly.

laundry is not available 24hours

lack of free automatic wifi 2) lack of 24-hour laundry room capability

laundry is coin operated only but hotel does not offer exchange for quarters

laundry isnt 24 hour

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

bad wifi

only one vertical bar at head of shower while shampoo, etc were at the back

the restaurant / bar hostess on sun dec 28 was an absolute delight! breakfast was good.

no wifi unless you signed up to become a hilton member

con: no laundry facility for guests like me who stay longer than 1week

the pet friendly.

free covered parking; good sized room; great products in bathroom; extremely responsive staff

we were in town for a wedding and the hotel accommodated us by allowing us to use the bar and lobby after hours

impossible to get daily room service but that's life

wish they would serve breakfast again miss it

kids loved the pool

like installing a new bathroom and rooms curtains, they are reaping and falling a part, no cable, wifi very wick

close to shopping, breakfast.

the boys had fun in the pool

pool, laundry and gym was closed.

parking and no change machine for laundry

no laundry due to covid

laundry facilities. but understandable due to covid-19.

the dryer in the laundry room was not working.

laundry facilities were maintained with messes cleaned up at the end of the day

i m assuming it s because the laundry area and garage is right below

were unable to download the app to pay for the laundry

the pool was a little bit smaller than i expected.

parking and staff was really nice

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

location, facilities, breakfast, all was awesome. the staff was very polite and charming.

would have preferred bacon or ham . parking lot was pretty full, got a better spot 2nd night.

location and breakfast

extera charge if you wanted change room before coming no laundry

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

there is not a on site self service laundry room .

no coin laundry.

there s laundry service though i didn t use it

laundry at the facility

there's a guest laundry, and housekeeping is also excellent

how the laundry room was on the first floor

guest laundry on site

s a laundry room for guest use

i enjoyed the complimentary breakfast

close to everything, very clean, very friendly staff, valet was super quick, and the breakfast was great

my kids commented on this hotel was the nicest they've been to

the breakfast is inedible, typical of american motels that don t have an actual staffed kitchen

a little noisy as i was next to the laundry room.

bad area, lots of ants even after spraying, not enough towels- no laundry

listed with a on site coin laundry, which is what i needed

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

no room service

our room was across from hotel laundry room. a lot of noise pre 4 am

shuttle to and from was good

airport shuttle

the lobby pools and room were good. staff was friendly. room was big and clean.

convenient to airport and a shuttle was provided at no cost

guest laundry services and the dry cleaning was too expensive

i only wished they had laundry facilities for guests

and then inquired about laundry and a workout facility neither of which this hotel offers

we also traveled with two large dogs and the hotel and staff are extremely pet friendly

and that the business center was closed also you may get harassed by cupertino police in the parking lot for no

the property was great, only one missing item and that was a laundry bag for dirty clothes!

the damp smell and it was near where the laundry was done

i was disappointed there was no laundry

clean, quiet and comfortable. great hotel value for the price. breakfast is superb!

friendly staff and nice, relaxing, pet friendly environment.

there was an option to do laundry which ia great

no online payment laundry machine.

i could not find laundry room

cleaned room, nice with the laundry room

close to the airport. 24hr reception. friendly staff. laundry service.

the hotel offers guest laundry, and a microwave is available at reception

passage by the laundry room was ugly.

my room was right under the laundry room the washers are really loud

guest laundry is very second hand

room dark, noisy guests, ancient laundry facilities, crummy workout room.

the guest laundry could have been cleaner and should have working dryers

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

and the laundry room was large and very clean

helped me with everything - good breakfast could have more choices of eggs - used guest coin laundry, it is life

i didn t use them, but the fitness room and laundry facilities looked very nice

convince to the airport . shuttle was very convenient. bar and menu were very good

the only thing that concerned me was the $50 fee for a pet for one night

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out

bed and the bathroom the bar and the staff at checkin.

shuttle to airport should start earlier and run later.

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

laundry room out of order

no laundry service

they didn't have laundry facilities available.

people using the laundry facilities

laundry facilities

close to laundry room as requested.

and the laundry room is a plus

closeness to laundry room as requested

laundry services

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

wifi was down sometimes

great room, super comfy! clean, and great staff! the kobe burger in the bar was excellent!

location and shuttle

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the laundry rooms only cost me 2$ a load, that was to wash &

full kitchen and cooking items provided

clean environment, everything in a bundle kitchen area, bathroom, and small decent living room area

my family enjoyed the heated pool

coin laundry machines; pool and gym. the breakfast was good. good internet.

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

shuttle to the airport in the morning let us go a little earlier

had wings at the hotel's bar and they were the best we've ever had

oh, and do let shuttle travelers know exactly where pickup station 10 is located

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

the breakfast was good, plenty of choices for everyone

breakfast was great, good variety. overall a very good experience!

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

coffee and tea are complimentary, location is good, beside a fun golf park, safeway is an 8 minutes walk

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

laundry machines are not enough

they have laundry room so you just need to exchange for coins at the front desk

i was there for 6 weeks and breakfast started to annoy.

new furniture with sharp corners. not very safe for small kids

gym was spacious and well equipped

nice taste breakfast, we had pulled pork tacos

besides, the breakfast was simple but nice

new and clean hotel. media room has a nice pool table.

the breakfast was a bit disappointing but guess its because of my european

no place to do laundry

the gym had a great selection of resistance training equipment

there is nothing open like gym

hotel shuttle runs every 10 minutes

just order room service breakfast, continental breakfast is so boring

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

although there is not a restaurant on site, it was great to walk across the parking lot and find several stores

parking was convenient

comfortable pool to sit by and restaurants are within walking distance

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

pet friendly

no pet fees.

pet friendly, check in process was smooth

to pay for wifi and it's of variable quality

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

was clean and the facility had laundry

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

staff - the shuttle drivers are terrific - they talk to you during the short ride

pet deposit charge that wasn't listed on the website

i loved the free laundry facilities

the pool and hot tub were closed due to the construction and also the laundry facilities were closed too

particularly liked the laundry facility!

laundry, office and kitchen

i liked how we could do our own laundry

i was confronted in the laundry room by a middle aged white male who obviously had sever mental issues

the maids were friendly but didn't speak a word of english, we found a needle in the laundry room with the

they have their own laundry .thay was the only thing good.

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities

didn't have the breakfast

the washing machines to do laundry doesn't work

it was security guard that told me that laundry was being done

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

pool gym laundry kitchen in the room !! feels like home

more like a hostel than a hotel- people bringing garbage bags of laundry, very foul smell on floor of room,

they had laundry facilities as well (although i did not use)

days later when i was doing laundry, i asked him for change

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

i could do my laundry, breakfast was wonderful, very clean.

you can do your laundry there and especially like the plenty of parking

pool and laundry and breakfast

friendly staff, great breakfast options, and access to a loft of amenities (gym, indoor pool, laundry, etc

the laundry is available for visitors ($3 for washing and $3 for drying)

amenities were available like pool exercise room laundry room and breakfast

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

laundry machines not working front could not fix it

laundry, pool and gym

the pool was closed, the laundry was closed.

nothing really - wasn t a big fan of the cost for laundry but we understand this.

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

i'm thinking the laundry room may have been under or very

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

laundry onsite was great, but dryer took 3 times to finish drying

there is a laundry room and also an exercise room (did not use)

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

coin laundry machine is always occupied

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

modern, comfortable, clean, friendly stuff, gym and yoga room

clean, modern and beautifully decorated. craig in the bar was amazing. i d love to come back.

had the basic necessities plus free breakfast and access to the bar at night

i didnt like my rooms all the way away from the main tower next to the laundry rooms

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

if you need urgently, there is the laundry, just 15-20 min

bar and food was amazing

easy access to the pool, you don't have to walk through the lobby, there

laundry macine would have been in the room....

we have 3 kids that are 4, 9, and 12

swimming pool but not enough warm water

saw a picture of swimming pool and hot spa after that i went there is no hot spa at all also need some more heat

i wish it had a restaurant and bar area that was open during the day.

also once of the staff members, a young boy hit my car with a laundry cart while he was playing with it by

two appliances each laundry room

the fact that they have a laundry room but i was unable to utilize it.

like the fresh laundry clean smell of the room

not to mention he tried hitting on me every chance he got, he followed me to the laundry room, then proceeded