reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

the staff was amazing, the room was clean, the view was incredible and the bar was the best.

thought the bar would have been open in the hotel

the room service cleanup was great -they we right on top of it which we appreciated

no food on site and limited drinks plus room service just walked in

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

gym was awesome

rooms are so small, wifi is so slow

also nice laundry service, decent gym and a good breakfast that was reasonably priced

i told reception whi were going ro contact laundry and get back to me

room service was the worst food i ve ever experienced and cost over $100 and was inedible

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

the lock on the window was gone was scary having our kids alone

the pool is amazing and the lobby bar is a charm

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

gym was small, but did the job

precisely in the middle of downtown with nice bar and restaurant

cheap,clean,conveniently located near food spots and a gym

free wifi and bottled water

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

i'm allergic to dust, mold/mildew, pollen, pet dander & my allergies were horrible to the point of checking

very comfortable beds. great breakfast buffet. perfect location. walking distance to downtown.

room service should be informed before checkin

easy to get too, downtown location, secure parking. pet friendly.

i also appreciated that the wifi is free, as most higher end hotels like to charge for wifi

was dated, gym had limited equipment, room was small, had to ask each day for towels

they need a bar to have a few late night drinks

pet friendly my hahaha nothing there was accommodating for a pet

competent staff... late check out

was as strike going on and as such things were not available, like room service, which made things annoying

pool not great

room service was quite good but expensive as expected

room service, bar and restaurant close too early, lots of road noise, pool was very small with very

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

no room service

they say they have a gym a t the property, but once i got at the hotel they was remodeling the gym , they moved

were not stocked in gym for pool and had to call to get some

paid wifi not convenient

tiny gym

there is a small light in the kitchen above the stove that can t be turned off

loved all the accommodations with the kitchen

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

breakfast was very convenient

my wife loved the kitchen and everything in the room was great

laundry services are cheap

laundry (takes quarters) and ice machine on the property

laundry room

am allergic to tide laundry soap

pool is in the center of the parking lot but not much can be done about that

s a laundry room for guest use

from wonderful reception to housekeeping, the cleanliness of the room, nice breakfast to great ambiance

very clean. great atmosphere. breakfast was excellent

breakfast eggs were awful.. bacon was raw

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

bad area, lots of ants even after spraying, not enough towels- no laundry

listed with a on site coin laundry, which is what i needed

a little noisy as i was next to the laundry room.

no room service

roaches, no hot water , no room service, bad customer service, hazards everywhere

room dark, noisy guests, ancient laundry facilities, crummy workout room.

the hotel offers guest laundry, and a microwave is available at reception

no laundry room though 10minute walk to nearest

my room was right under the laundry room the washers are really loud

guest laundry is very second hand

there was a laundry room and breakfast in the morning and staff was very friendly just a weird

i didn t use them, but the fitness room and laundry facilities looked very nice

the guest laundry could have been cleaner and should have working dryers

there is a fitness room and coin operated laundry room

we asked for 2 laundry bags & she said no, but we always get them

our room was across from hotel laundry room. a lot of noise pre 4 am

us that he downs qualify as a therapy dog under the hotel policy that he is classified as a pet according

according to website they offered a free breakfast

nice little snack store; large lounging area by the pool and in lobby

other people who were staying in the hotel were putting their kids' diapers by our door

convince to the airport . shuttle was very convenient. bar and menu were very good

he sent the shuttle to come get us when we dropped off our rental car before we even called

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out

bed and the bathroom the bar and the staff at checkin.

the only thing that concerned me was the $50 fee for a pet for one night

breakfast was pleasant and comfortable. just the warm feeling all around.

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy

great facilities including modern gym and small but very pleasant pool and outdoor seating area

customer service, room cleanliness, breakfast was simple yet exceptional

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

some reason i personally couldn't connect to the wifi on my laptop, only my phone

great room, super comfy! clean, and great staff! the kobe burger in the bar was excellent!

customer service, every spot is clean, the gym is perfect with sophisticated and new machines

finally, someone wandered by, from the laundry room

at night got loud and parking lot loud

is the coolest hotel but i think a little overpriced lots of college kids also but it s a great hotel you won

close distance from my destination and very helpful staff, easy parking acess

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school

closeness to laundry room as requested

laundry facilities

close to laundry room as requested.

laundry services

laundry facility

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

snacks in restaurant/bar was appreciated, room was very clean and well appointed, location and shuttle quick to

i liked how they provided cooking utensils for the kitchen and had dish soap as well.

was pleasantly surprised with the size of the room and how the kitchen area similar to a small apartment

coin laundry machines; pool and gym. the breakfast was good. good internet.

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

we were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable

pool looked good although we didn't use it

only suggestion i have is to extend breakfast hours an extra hour.

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

a room under/next to the laundry room so it was loud and shaky

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

cleaned room, nice with the laundry room

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

close to the airport. 24hr reception. friendly staff. laundry service.

something that we came across (for future travel), was the in-house guest laundry room, which would come in

no online payment laundry machine.

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

staff has to open the laundry room door for you bc the room key doesn't work

clean and quiet. free laundry!

walking distance to avaya stadium. free laundry room

strong wifi, spacious and clean rooms, friendly staff, free laundry

i liked how we could do our own laundry

laundry, office and kitchen

i loved the free laundry facilities

the laundry don t work the pool doesn t work

liked the townhome concept. there was a pool and laundry facilities on site

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

the pool had loud music playing but it did end timely

my kids loved the bool and the small deck right outside our room that leads to the pool

was wonderful, walking distance to matrix 8 casino, buffet breakfast was excellent, staff were professional and

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

i had to call the help desk to get on wifi. they resolved it very quickly, so not a big deal.

pet friendly, check in process was smooth

to pay for wifi and it's of variable quality

did not realize wifi was not provided for free so did not use it

no place to do laundry

pool was frigid and spa was out of order.

staff, room service, consistency of the doubletree, shuttle service

very helpful staff, free shuttle to airport which is 5 min away, starbucks in the hotel

rooms were spacious, pool was relaxing and fun

the washing machines to do laundry doesn't work

it was security guard that told me that laundry was being done

more like a hostel than a hotel- people bringing garbage bags of laundry, very foul smell on floor of room,

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

pool gym laundry kitchen in the room !! feels like home

was clean and the facility had laundry

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

specific pet area

might have been user error but i feel it was a wifi issue

the maids were friendly but didn't speak a word of english, we found a needle in the laundry room with the

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities

they have their own laundry .thay was the only thing good.

i was confronted in the laundry room by a middle aged white male who obviously had sever mental issues

we ate at denny s and was able to buy breakfast for the next day to eat at the airport

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

morning breakfast, big room, balcony, atmosphere, staff, pool

the spa was amazing

accommodating and everyone was friendly shops are all walking distance and they have room service all

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

amenities were available like pool exercise room laundry room and breakfast

the laundry is available for visitors ($3 for washing and $3 for drying)

on site laundry machine

pool and laundry and breakfast

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

the pool was closed, the laundry was closed.

laundry machines not working front could not fix it

nothing really - wasn t a big fan of the cost for laundry but we understand this.

laundry, pool and gym

pool, laundry and gym was closed.

parking and no change machine for laundry

the dryer in the laundry room was not working.

laundry facilities. but understandable due to covid-19.

no laundry due to covid

i also found it very nice that they also offered laundry services for their guests

laundry facilities

comfy room, great breakfast, guest laundry facilities, elevator, pool

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

do-it-yourself laundry available on site

parking was tight when it was busy

should be a holiday inn sign somewhere near the entrance from the parking lot

the staff was nice and the breakfast was good.

breakfast food was good, varied, not just continental pastries

car got hit by an employee playing with the laundry cart

that my door key would not work to the room where there is the ice machine and to do laundry ...

not to mention he tried hitting on me every chance he got, he followed me to the laundry room, then proceeded

the fact that they have a laundry room but i was unable to utilize it.

to stores and shopping centers, especially the many ethnic options, and the self-service 24-hour laundry room

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

warm pool even though the weather was chilly

bistro bar need more selections with food and beverage

wish the coffee bar was open longer in the day.

didn't like absolutely that there were no laundry facilities

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

parking was a little hard to find coming in late.

bed pillows pool front desk staff

in the laundry room is a big sign saying that change is available at the lobby

the staff are very friendly i like the laundry room

there was a laundry room and fitness center

they had laundry facilities as well (although i did not use)

breakfast was great! very secure. they have laundry and a nicely stocked snack area.

breakfast, comfortable beds , guest laundry room, and complementary waters if you re a hilton honors reward

furnished kitchen (fridge/microwave/dishwasher only) business center convenient on-site coin laundry

the floor in our kitchen area (room 428) felt greasy

pool was a little cold

breakfast had options and worked out perfect for the kids

breakfast was wonderful

spa tub is newer and room is spacious, larger suites are very, very roomy

food was hot housekeepers friendly pool heated

breakfast over hyped on the hotel web site.

the pool and proximity to park

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

breakfast was good

the kitchen section, pots, breakfast .a lot of things!

clean and safe with parking with walking distance to ptuneyard and downtown campbell.

the bed was comfortable, the bathroom spacious, the kitchen offered a full-size refrigerator, dishwasher, and

there's no laundry room

with many such place they offer guest diy laundry services

laundry room out of order

they didn't have laundry facilities available.

people using the laundry facilities

no laundry service

were in room 225 next to the laundry room

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

the breakfast was good

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the laundry should have been open longer

easy in and out of parking lot

rooms looks old, wifi disconnect, poor breakfast

cleanliness, location, small kitchen

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

location and the fact that it had kitchen

parking convenience, location, room.

due to the covid they did not serve breakfast which was included

free laundry was awesome.

free laundry location all suite (full kitchen)

the suite - a true apartment the facilities - gym, laundry, breakfast room, small salon in reception area,

laundry room dryers didn't works

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

my kids got allergic because of the smell

also the pool how it isn t gated and had more access of freedom to walk around while having the kids in the

the room service was not worth the money. the food was poorly seasoned.

selected pet friendly as a filter, but this hotel only allows pets up to 20#

no fridge, no wifi, no microwave, domestic violence in room next door.

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

i liked the garage parking

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

the hotel is pet friendly, however, there wasn't a designated doggy area or outdoor waste can for pet waste

nice staff. comfortable bed. laundry

love laundry, they have a laundry room, but not enough quarters to exchange, i need to cross the street

for laundry was a bit dirty

laundry room is very clean

only complaint is that the walls are thin, i could always hear laundry running around 12/1 am

laundry on premise though advertised

stores and laundry are in walking distance

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premises

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

the pool was so super small. the online pics were very deceiving.

breakfast was good. pool was great for my 6 yr old. didn't use the kitchen but will next time.

liked having a kitchen but i would have liked having more light in the kitchen from prep

ops, can do self laundry also

we enjoyed the use of the gym

liked the cleanliness of the pool our room to the location of everything

the gym was clean and had a good variety of machines and weights

nice area but car is recommended to get around. gym was better than most similar hotels.

if you need urgently, there is the laundry, just 15-20 min

i didnt like my rooms all the way away from the main tower next to the laundry rooms

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

dry cleaning service ,and also that there pet friendly

room clean ,good food and great room service

laundry is not available 24hours

laundry isnt 24 hour

laundry is coin operated only but hotel does not offer exchange for quarters

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

lack of free automatic wifi 2) lack of 24-hour laundry room capability

room, #101, was right next to the laundry room where the maids cleaned the linens

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

everything. staff, rooms, parking were perfect.

parking lot is not secured at all, anyone can park there and have access to the elevator leading to

comfortable bed, large room, parking, wifi good

can hear upstairs walking and laundry room noise next door

they also give my kids a teddy bear each one of them

not to mention parking my new car in their lot that night i awoke to it covered in sap from a palm tree i didn

free and secure parking

did not like the fact that the pool was extremely dirty, like extremely

bed, breakfast, laundry

i had to exchange money for laundry and the math level of the front desk is a tragic

breakfast.

very good and clean room and bathroom and kitchen very beatifully clean great job also bed and smell good and

the hotel has convenient parking, and the location is excellent

laundry facilities could use a money exchanger.

the gym and breakfast ud83dudc4dud83cudffd

the gym is really good as well but i don't think they had a swimming pool

the breakfast was suitable and had many offerings

breakfast and the location

it's is new hotel, near the vta light rail, has nice breakfast and even laundry room

the breakfast.

breakfast was light and missing items were not replenished

the pool has no shade, happy hours are not offered on fridays when you really need one

breakfast was excellent

breakfast simple cereal, juice ,coffee

nice, helpful staff. pool was clean and refreshing.

card kept locking me out n the ice machine was in pool area where as it s not even lit up anywhere to see

pool was closed because of covid

the wifi was great

laundry macine would have been in the room....

my kids loved the indoor pool because the water was heated

staff really needs to monitor the noise level of the kids staying at the hotel while attending sports tournaments

excellent breakfast, great location, friendly staff

staff really needs to monitor the noise level of the kids staying at the hotel while attending sports tournaments

it would ve been perfect if i had my kids with me

best pet friendly hotel

outside or if you guys had one wish it was on we didn t see it when we were near the bar and pool

i was allowed to bring our dog as it is a pet friendly facility, the outside accommodations were lacking

fireplace outside or if you guys had one wish it was on we didn t see it when we were near the bar and

in the room, room service left dirty pillow case on the desk and forgot to bring utensils with room service

my son didn't care for the room service terriyaki sandwich, but fries were good

i thought the bar and restaurant would be open more but i'm sure it's due to covid

- room service and car parking

the pool was amazing the parking and location tops

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

staff; exceptionally clean; great room accommodations; beautiful decor; wide parking spaces; quiet; very

location, facilities, breakfast, all was awesome. the staff was very polite and charming.

parking is next to the room door (if staying on the first

bar didn t serve food at noon had to wait until

excellent location great gym

the pool and fire pit were very nice. starbucks nextdoor was convenient

close to the 49ers stadium close to shops and take away pool was nice

the wifi was strong and reliable, which was a huge plus

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

no coin laundry.

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

there's no guest laundry facilities

there is not a on site self service laundry room .

the room phone didn't have numbers for reception, restaurant or laundry service

we had to take the service elevator and go through the laundry and kitchen

grave yard desk employe rude! i ask questions about wifi! ...

pool was not heated and jacuzzi was not working. pool had leaves.

front desk could if explained everything the hotel had to offer. pool bar restaurant

free parking here is such a great addition, and i truly wish more hotels offered it

wifi unreliable and cellular signal poor in the room

breakfast was wonderful, would like some decaf black tea though.

breakfast was absolutely delicious

the included breakfast buffet was plentiful with many great choices including fruit, hot dishes including usual

laundry room seemed to be out of commission while i was here

they don't have laundry on service, all washer and dryer broken!

wifi connection- wifi gets disconnected repeatedly no kitchen available in hotel no proper

non smoking

wifi not stable

guest laundry on site

laundry at the facility

there s laundry service though i didn t use it

how the laundry room was on the first floor

there's a guest laundry, and housekeeping is also excellent

so helpful to have the laundry onsite and the rooms are very well equipped for just about any need

laundry room the dryer tekes to long

very minor detail is that the interior of the laundry room could use a good scrubbing

we enjoyed the breakfast, and the staff was very kind and friendly

breakfast, free wash, sad pool still closed, covid techniques, and just overall great

stayed during the weekend and other guests were talking really loud outside our room near the laundry room for

we were close the laundry and the bbq pit picnic area, thank you extended stay

the laundry room was located in a far back building with no parking near which required a bit of a haul

the laundry room was not working when we ask for it

convenient location. clean. decent price. onsite laundry. safe environment.