when we arrive to our room they had left the dirty laundry in the room

we were unable to log in to the wifi

location is good - gym is basic but good to have on site.

location was awesome and parking was very close and convenient

welcome bag!!!!!!!!!!!!! free parking, great location

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

the breakfast

pool was ice cold

breakfast was excellent

lots of parking

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

however, we missed out on dinning at the bar and eating at the hotel

there is also a small business center and a gym

only one vertical bar at head of shower while shampoo, etc were at the back

no restaurant or bar on onsite.

room, #101, was right next to the laundry room where the maids cleaned the linens

parking is underground

comfortable bed, large room, parking, wifi good

parking lot is not secured at all, anyone can park there and have access to the elevator leading to

the wifi was strong, parking was free in the garage underneath, there was free coffee in the lobby and

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

this property was very clean, nice, had parking and even had great breakfast

i also appreciated the onsite gym and pool

breakfast was good. pool was great for my 6 yr old. didn't use the kitchen but will next time.

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

the breakfast was good with choices to suit all

the bed was comfortable, the bathroom spacious, the kitchen offered a full-size refrigerator, dishwasher, and

the parking lot felt safe

included breakfast was okay

laundry room dryers didn't works

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

i also liked the fact i could do my laundry for free

free laundry location all suite (full kitchen)

love the complimentary laundry facilities

the wifi great the room was very nice fridge microwave love tbe access to the creek

wifi was ok but the internet connection could blank out especially at night, i understand this

closed entrance/ parking closed. had to park down the road at mall park lot. thin walss.

the room and location. did not try the breakfast.

pretty quiet, staff was very friendly, bed comfy, great t.v. channels, strong wifi, hot shower!

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

everything room pool location price!

room was spacious. extremely clean. awesome staff and the food and bar was amazing.

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

bistro bar need more selections with food and beverage

wish the coffee bar was open longer in the day.

upgrades were great- cool furniture! spa small but clean

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

friendly people loved in february the hot tub and pool was heated use the hot tub

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

clean and professional looking establishment. comfortable bed. nice decor in room. free parking.

laundry facilities could use a money exchanger.

the breakfast was suitable and had many offerings

didn't really care for the gym. was minimally equipped.

the gym was small but decent

breakfast had many options to choose from. it provided a good start to our day.

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

loved having a kitchen, but the fridge was super noisy.

i was impressed with the size and comfort of the room as well as the morning breakfast

apples and cookies, pleasant and helpful staff, location close to where i needed to go, parking, good

room was clean & spacious. very comfortable. breakfast was good, plenty of choices.

also, the wifi strength was terrible

breakfast was absolutely delicious

wifi was good

limited parking spots and the ac in our room didn t work

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the laundry machines

parking is difficult if you have a larger vehicle, i understand most of the people in the area

hotel was immaculate and breakfast excellent

it had near by stores, cleanliness and friendly kids love the stay

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

great pool and restaurant also

nice rooms with balcony. onsite bar and 24 hour room service!

i heard the front desk staff explain all of the amenities and directions to their room, wifi password, etc

con: no laundry facility for guests like me who stay longer than 1week

impossible to get daily room service but that's life

free parking

we were in town for a wedding and the hotel accommodated us by allowing us to use the bar and lobby after hours

no room service.

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

24-hour laundry location of elevator comfortable beds and pillows

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

swimming pool, gym and location

bed, well equipped kitchen, lots of areas to sit and relax or meet throughout, plus a great gym, pool, grills,

bed, well equipped kitchen, lots of areas to sit and relax or meet throughout, plus a great gym, pool, grills,

warm pool & 24hr gym. good breakfast.

were unable to download the app to pay for the laundry

laundry facilities were maintained with messes cleaned up at the end of the day

i m assuming it s because the laundry area and garage is right below

the bar was jumpin

loved how they accommodated my pet with a treat & doggy poop bags

showed pool on premise, but the pool was under construction, we could not access it

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

that would have been nice but liked the morning coffee bar regardless

the courtyard was inviting, with seating around a gas fire pit and a large pool

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

tight parking stalls

the pool was lovely and warm, breakfast was excellent though light on healthy food

very courteous staff and pet friendly.

and then inquired about laundry and a workout facility neither of which this hotel offers

guest laundry services and the dry cleaning was too expensive

i only wished they had laundry facilities for guests

the honor bar system is good, but should at least have quick and free access to drinking water

loved that they give you a password for wifi as well

gym and breakfast although ran out of some products

although it had a kitchen, there wasn t even a table or a proper place to sit and eat, which made the kitchen

room was very nice, loved the kitchen and that there were so many things we could do in it

i did not use the breakfast service but the coffee was perfect

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

laundry (takes quarters) and ice machine on the property

am allergic to tide laundry soap

laundry room

laundry services are cheap

charged an extra $3 for wifi and then gave us the wrong password not once but 3 times

pool, laundry and gym was closed.

laundry facilities. but understandable due to covid-19.

no laundry due to covid

the dryer in the laundry room was not working.

parking and no change machine for laundry

with many such place they offer guest diy laundry services

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

all facilities were closed. laundry room,breakfast. they should update their ad.

no laundry service

people using the laundry facilities

finally, someone wandered by, from the laundry room

modern - hardwood floors wood blinds/shuter style, costco k-cup coffee - new mini fridge - easy parking

at night got loud and parking lot loud

i wasn t able never able to connect to the wifi

a great area, nice and clean, easy accessibility and the mattress so comfortable accessible parking

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry room is no longer there and i guess the descriptions need to change

laundry on premises

stores and laundry are in walking distance

laundry on premise though advertised

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

lack of free automatic wifi 2) lack of 24-hour laundry room capability

laundry is not available 24hours

laundry isnt 24 hour

location was great. climate control in room worked well. hot water, wifi good

room service didn t make our bed one day or leave us any new wash cloth

no breakfast

pool nice

breakfast was nothing special, i only went once

due to covid-19 the bar and restaurant were closed also pool area and gym

i wished room service was available.

free wifi.

were not stocked in gym for pool and had to call to get some

paid wifi not convenient

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

wish they had room service and a little larger menu

i could see the wifi hotspots, but i never got it to connect at a usable speed

inside of the hotel and the rooms were really nice, they had a bar and breakfast room that was amazing

was no room service provided, when asked for an extra blanket was told to collect from reception and

laundry at the facility

guest laundry on site

there s laundry service though i didn t use it

there's a guest laundry, and housekeeping is also excellent

how the laundry room was on the first floor

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the laundry should have been open longer

wifi was stable and fast, very excellent

our room did have a kitchen of sorts

parking was a little difficult

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

everything was fine. parking lot a little small limited exits .

pool in revision

pool was under construction and unavailable!

no coin laundry.

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

there is not a on site self service laundry room .

there's no guest laundry facilities

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

no laundry service

were in room 225 next to the laundry room

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

no gym that week

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

the property was great, only one missing item and that was a laundry bag for dirty clothes!

lots of pool toys for the kids

stable wifi

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

that they re dog friendly and that they have a salt water pool

the breakfast was awesome!

away prestige i think they should take this time because all the hotels including the motels have room service

do-it-yourself laundry available on site

location and a real breakfast every morning.

bed and bathroom. breakfast choices.

great location, free parking, easy check in, large room

clean, pleasant staff, good breakfast, great location.

minor maintenance issue, toilet seat loose. no room service other than dinner.

the pool was small and shallow and jammed with screaming kids which meant you couldn t actually swim

the restaurant is basically an adjunct to the bar - doesn t feel like a restaurant at all.

beautiful clean and comfy hotel, great pool! friendly staff.

room service never cleaned our room once the entire stay as well as no microwave in the room we

comfy room, great breakfast, guest laundry facilities, elevator, pool

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

i also found it very nice that they also offered laundry services for their guests

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

also gym was sufficient

reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

gym was abit small and no pool.

clean comfortable room and the late check out

took a long time to place a room service order

there is a clean gym down stairs and the lobby has an area for work or to meet up with people

doesn t have a bar that opens late

was dated, gym had limited equipment, room was small, had to ask each day for towels

pet friendly my hahaha nothing there was accommodating for a pet

wifi availability was extremely awful

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

asked for the wifi password every time i leave the hotel

i never did use the gym, business center, or breakfast room

room, breakfast, room service was super good, everything seems to be neat, i really enjoy my stay

the balcony was amazing! clean, bright, huge room! breakfast was amazing!!!

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

they had a christmas in the park within walking distance geared towards kids

has a small gym w no windows (don't recommend using the gym

room service was quick because i asked for extra towels

was very comfortable, however the wifi and cable was not so good

i told reception whi were going ro contact laundry and get back to me

hotel is very lovely, the bar and restaurants are all nice, too

no room service, car service, pool , food , nothing

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

idk what the official criteria is but to me, if a hotel does not have 24-hr room service; it is not a 5-star

besides, the breakfast was simple but nice

price of parking. it was a surprise. there is a kitchen but no place for 2 to eat in the room.

breakfast was delicious and satisfying

room twice and urgent care one time because of their refusal to handle an insect problem in their pet friendly

nice taste breakfast, we had pulled pork tacos

they have laundry room so you just need to exchange for coins at the front desk

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

laundry machines are not enough

wifi was slightly unstable having been disconnected a few times

there is a fairly well-stocked gym and various cross fitness equipment and underground parking

kitchen. gym. laundry room.

staff has to open the laundry room door for you bc the room key doesn't work

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

strong wifi, spacious and clean rooms, friendly staff, free laundry

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

breakfast was pleasant and comfortable. just the warm feeling all around.

pool is well maintained

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

pricing was very affordable, there's a pool, workout area and laundry room

added bonus was the coin laundry

there is a laundry room and also an exercise room (did not use)

coin laundry machine is always occupied

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

2) pet fee 150 wasn t enough to charge

room service stopped at 10:30 pm although the page shared with details mentioned a later time

til 1/1:30 for weekends and a 24 hr cvs and liked the rooms and it s bathroom and nice clean gym

someone stole my brand new laundry soap out of the back of my truck.

would have liked to see more healthy choices for continental breakfast ~ less sugary yogurt and fake syrup

was no breakfast service (as advertised) and the swimming pool was not heated and needed cleaning; therefore,

pool was nice

didn t use breakfast as i was on crutches but the main desk manager was very, very kind and the room was

s a laundry room for guest use

close to everything, very clean, very friendly staff, valet was super quick, and the breakfast was great

the breakfast is inedible, typical of american motels that don t have an actual staffed kitchen

breakfast eggs were awful.. bacon was raw

i enjoyed the complimentary breakfast

bad area, lots of ants even after spraying, not enough towels- no laundry

listed with a on site coin laundry, which is what i needed

a little noisy as i was next to the laundry room.

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

roaches, no hot water , no room service, bad customer service, hazards everywhere

our room was across from hotel laundry room. a lot of noise pre 4 am

pool is not open yet due to covid

according to website they offered a free breakfast

the website they offered free continental breakfast which they did not

they offer a very early check in and the location is easy and convenient .

location is good. laundry is a bonus.

i was forced to listen to those noisy kids having fun in the pool until late night

lots of kids and families so not the best for a romantic

was clean, the hotel was not too big, cozy and family friendly (lots of kids too)- which was what we were looking

breakfast and coffee, not the best for romance

something that we came across (for future travel), was the in-house guest laundry room, which would come in

there was an option to do laundry which ia great

no online payment laundry machine.

cleaned room, nice with the laundry room

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

no laundry room though 10minute walk to nearest

we had the room right above the laundry room

guest laundry is very second hand

passage by the laundry room was ugly.

my room was right under the laundry room the washers are really loud

the on-site laundry was convenient after several days of travel

we asked for 2 laundry bags & she said no, but we always get them

helped me with everything - good breakfast could have more choices of eggs - used guest coin laundry, it is life

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

there is a fitness room and coin operated laundry room

the bar and rest were closed for labor day and there was nothing open nearby

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

he sent the shuttle to come get us when we dropped off our rental car before we even called

shuttle to airport should start earlier and run later.

night guy would not go into kitchen and make some

close to laundry room as requested.

laundry services

closeness to laundry room as requested

laundry facilities

laundry facility

no laundry facilities or work out room

as if there was a laundry room next door

it was difficult to comunicate in english with a person of the room service

gym equipment could use some grease

continental breakfast was good and facilities (such as gym) is new

to stores and shopping centers, especially the many ethnic options, and the self-service 24-hour laundry room

like the fresh laundry clean smell of the room

maids running around property with clacking laundry cart wheels @ 9pm

that my door key would not work to the room where there is the ice machine and to do laundry ...

also once of the staff members, a young boy hit my car with a laundry cart while he was playing with it by

especially staff who picked me up to laundry facility are really helpful for us

we check in late and i asked about laundry facilities

a bit too much noise in room from neighbors. slowish wifi.

and the wine i got with them was fantastic, served by friendly and helpful bar personnel

fact you have shuttle is great

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

the laundry rooms only cost me 2$ a load, that was to wash &

my family enjoyed the heated pool

pool clean, breakfast very nice and a full

shuttle service was horrible

coin laundry machines; pool and gym. the breakfast was good. good internet.

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

great free breakfast

shuttle to the airport in the morning let us go a little earlier

very professional staff, comfortable, clean, shuttle to san jose airport

the staff was friendly and we also enjoyed the time in the well equipped gym

nice lounge / bar area where we were able to relax with food in the evening and kids play board games

staff was nice very under staffed though (poor kids) and management was no where to be found… 4 times we

nice lounge / bar area where we were able to relax with food in the evening and kids play board games

complimentary coffee and water at bar in lobby

parking can be a lil bit of a hassle but not to bad

bar available, even though we were told there was a happy hour

staff and gym were great. the beds were super comfy.

the bar was friendly and the food was also good.

for parking, not mentioned whe n booked 25 a bit much for over night also expensive breakfast items,

no place to do laundry

room service came super quickly after we ordered, and there's also a

$30 a day parking, no room service, restaurants close early.

to airport room comfortable quiet the room maid and the bar maid both elderly were very delightful and caring

daughter ordered room service and the entree was excellent!

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

for dining walk next door to the matrix casino restaurant very good menu

but the staff on duty went to the kitchen and got me something, not too bad

close to the casino, restaurants and the airport

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

pet friendly

location and early check in

pet friendly, check in process was smooth

i had to call the help desk to get on wifi. they resolved it very quickly, so not a big deal.