for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

guest wifi free and connected easily without messing about setting up an account but wasn t very good

thought the 15 a night a bit steep for a pet

no problem with parking as

we returned late after a wedding reception elsewhere and they opened the bar again so we could wind down after

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

our kids loved the hotels cheeky little elf

would have given it top marks but the wifi is rather slow, but usable just about

bags and a change of room to ground floor without being asked); i was shown the restaurant and bar area by the

very helpful and efficient - really enjoyable stay would recommend this hotel and the food - good parking

they also did not provide laundry services and directed us to go to town and use the public launderette

the pool was nice and the gym comfortable to use

very small bathroom. kids running around at breakfast, i nearly trod on one!

at springfield were welcoming and homely, beautiful hotel, restaurant and spa/gym facilities were fabulous

the location was ideal for holywell golf club

ian was friendly and helpful. room was comfortable and well equipped. parking on site

easy to to access , v clean accommodation,strong wifi, it's a hotel if your thing or a communal kitchen with

wifi not working

parking great for centre of town location, great

to get to, free secure parking, staff were great, check in/out very easy and the room was excellent for the

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

bar short of alcohol and restaurant not having lots of food from the

the pool was beautifully clean and warm with excellent changing facilities for us as a family

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

didn’t stay b&b but had the breakfast on our last day and was a bit underwhelmed for the price

30am,apparently problem in laundry

letting doors slam, 4 dogs in restaurant - barking, bitten by insects within hotel - probably pet related,

the bar was lively with good food

the food and bar area was brilliant as the food was absolutely delicious

we love the swimming pool and sauna etc

dining room good, room service excellent

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited

independant ev charger on site is poor

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

the bar area was good, with comfortable seating, and the restaurant was another grand room with wood

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

laundry went missing

smelly with dirty laundry in the corridors not nice

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

bags of laundry left in corridors had to manouver husbands wheel chair over them

beds, shower, room service, kitchen staff and breakfast.

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until

clean, easy to park, friendly and helpful staff, nice breakfast, good wifi, perfect location

good location and parking available. friendly staff and breakfast excellent

everything very good value for money and the breakfast was excellent

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

the spa and location

kids all over the pool splashing

bar area lovely comfy seating/relaxing area

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

wifi in morning was a bit slow but otherwise all good

the wifi could have been better.

had a gym and bar with saxophone on site for race weekend

our room was next to the gym and we were awoken by somebody running on a treadmill at 7am

i asked if there was a laundry nearby where we could wash our dirty laundry

it s also pet-friendly, which was a big bonus for us

location. although bar open late wasn't disturbed. decor fun

if it were not for that i properly would have been in the bar enjoyed

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

not get a booking at the michelin star restaurant nor was there any laundry services

i used the spa which was very relaxed and exactly what i needed, the spa receptionist showed me around and i

lacked walk in shower and on taking shower plug not draining so caused bath to fill internet wifi kept cutting

full breakfast should be included

english breakfast was not included in the stay, our room was dark and looked upon by working gym, people on

good breakfast easy laundry service

breakfast was excellent as was evening meal

comfy welcoming bar area

little hotel,felt homely and loved the christmas decorations, lovely warm welcome, breakfast was

i ordered room service for my evening meal and although very tasty, the portions were extremely small for the

bedroom no 203 was extremely noisy at night due to the laundry running

the bar wasn t open on a sunday night

lack on info in room, room service, wifi etc

was pleasant and well- equipped with good tv and free wifi

plenty of room, there was only one thing that was wrong not enough seating in the bar area

laundry going all night

excellent gym and health facility super location nice old style hotel very comfy beds

the spa and gym is very well equipped and the pool steam room sauna and jacuzzi were excellent

room service brilliant

car park had ev charging

room service via the onsite restaurant ended at 9

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

the breakfast options were the best i ve had in uk being given the choice of traditional english or

from the front desk to the bar staff to the fella who brought us room service

choice of breakfast, rather than a boring buffet

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

no gym facilities open, but this was because of covid.

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

great facilities for kids

great central location with easy parking and free ev charging. good breakfast too.

and the bed and pillows and tv and free wifi and i could just go on and on about every extras that had been

of room to socialise, comfortable areas with games pool table etc

great parking

lovely hotel the staff were friendly & helpful the room was lovely & clean breakfast was delicious theres a few

excellent breakfast. room had all extras provided. easy parking.

breakfast was very good

wifi reception was not great other than in reception

wifi wasn't working on a few occasions

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

free wifi available and car parking

reliable, fast wifi

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

the room was quite small and overlooked laundry room; not gardens as requested

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

food was excellent and the spa as well

wifi was non existent

after we've checked in we found out that kids aren't allowed to go to the pool

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

spa was perfect everything close to the pool and temperatures spot on

the hotel is spotless family rooms were perfect and the even left some goodies and treats for the kids staff

bar prices very reasonable

the kids even received a treat from reception on check in

the staff were really lovely breakfast was excellent and the rooms immaculate

beautiful facility with pool and gym. lovely staff that are friendly and helpful.

ordered room service which was lovely

and welcoming, nothing was too much trouble and always happy to accommodate requests that i had (parking) would

no fridge in room. no laundry service. no smart tv

the dinner at the lounge bar was great and not expensive either

had to inform them i had paid for early check

spa and gym was great and open long hours which again a bonus

loved the gardens, pool, spa and gym

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

laundry being moved in the dining room whilst eating

, we enjoyed the pool very much can t wait to return again

the rooms were very clean and had everything we needed in it we had two kids with us and the room was like two

spa was so nice too

also the young lad behind the bar and again in the barn where we had the wedding was also fantastic

cottage would benefit from a small dining table and two chairs, as the one chair and breakfast bar area are not

lovely room and nice quiet pool. friendly and nice staff. extremely gorgeous venue.

bar closed at 19

breakfast was excellent. swimming pool great. room very good. staff very helpful

there is no wifi

having to go upstairs for the children was not good and the food was all microwaved behind the bar in a room

under refurbishment looked a little scruffy from the outside and the hotels bar was closed

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

room renovation, detours, access and interaction with cleaning and laundry staff.

window view blocked by rooftops and laundry area

location and facilities including the spa which was world class

55am by a reversing laundry truck - outside my bedroom window

excellent choice at breakfast, cooked breakfast buffet was tasty, cereal and patisserie options as well as

it was a struggle to login to the wifi. i ended up not managing at all.

breakfast was excellent & fresh

enjoy being able to access the pool and spa next door for free

of getting laundry done was highway robbery

delicious breakfast and friendly and helpful staff

we arrived early and were told a blanket no re early check in

great breakfast, close parking, fast room service etc

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

floors in room, corridor and laundry room next to our room

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

breakfast was really good

i also liked the security of the holiday inn express and wifi room cards

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

no gym or games room for family with kids it's more like a business hotel but the price was fair for what we

kids in hotel playing knocking games.

room service everyday and everything keep well stocked up

in gym was refreshing to see

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

i ask to have early check in because we arrived early and didnt allowed

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

was no phone in the room to order room service and i didn't want to go downstairs in my pjs

love going with having kids with a disability even one are ok with them

pots was dirty for breakfast

size of room , continental breakfast excellent, location

lots dog around ,dog in restaurant ,dog in the gym with kids

kids in room above sounded like they were going to come through the ceiling, ramg reception when

decent size, clean rooms and good early morning breakfast choices

availability of a gym

easy self check in, super friendly staff, good for a hotel gym for a basic

reasonably priced drinks at the bar and good breakfast

not enough toilet paper(2rolls) for a family. wifi wouldn't connect

lovely selection of breakfast well equipped gym

wifi was appalling and hardly any signal

rated down as there was some sort of laundry crisis so we only had one bath towel between us

the room service & breakfast was excellent & they allowed us a late check out without a great deal of

gym could be cleaner

the breakfast in the morning was perfect really enjoyed the stay will be coming back

breakfast was lovely, lots of choice

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

no room service but not a problem you ask staff and they get you it

high speed free wifi, large room with city prime view, comfy beds, good desk area for eating and working on my

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

were quality, bar was open late to have a few beers on the way in from a night out

breakfast was plentiful, warm and tasty

breakfast as always at holiday inn