the room had everything in fridge, wifi, lovely bathroom

free parking and very close to a number of pubs and eating establishments

parking great for centre of town location, great

to find with parking

very central easy to find, convenient parking attached

they also did not provide laundry services and directed us to go to town and use the public launderette

into the ev charger was difficult

kids running around in the bar as we tried to eat and relax, noise from the rom next door kept us

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of

good pool and gym facilities. room was nicely refurbished.

laundry being moved in the dining room whilst eating

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

could have been bigger as advertised a big breakfast but was 1 of everything, fine for me and the kids but other

were large enough for 2 adults and 2 children , comfy beds , great pool , kids loved it , breakfast excellent

friendly staff and free parking

for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

room 206 has been updated as this was one of my pet hates in the past

pet friendly

the location could not be described as 'picturesque' it was blissfully quiet and there is a ev charger on site

the facilities in the kitchen were good

gym very poor, a little investment this could be a good room

receptionist staff were fantastic. bar staff wee fantastic all very welcoming

had a mini gym

our kids loved the hotels cheeky little elf

located, friendly, clean and comfortable hotel with lots of parking and superb breakfasts

would have liked to try the spa but unfortunately the therapist was on holiday during our stay.

breakfast was excellent. swimming pool great. room very good. staff very helpful

good parking area

hotel room, breakfast and pool were brilliant. and the staff were all friendly.

swimming pool needed freshening up a bit

no bar in there. but ther doinghotelup.hopefulluy it will be great. for the future.

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

having to go upstairs for the children was not good and the food was all microwaved behind the bar in a room

no wifi, and my own signal wasnt great inside the building

there is no wifi

the linen and laundry was at least clean but that's about it

there was also a laundry room should you need clean towels

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

i had to take our wet towels to the laundry room myself

of getting laundry done was highway robbery

great breakfast. great location, course was in the hotel. enjoyed the gym.

we were allowed early check in and paying the extra for an upper floor room was definately worth it

gym a bit small

delicious breakfast and friendly and helpful staff

floors in room, corridor and laundry room next to our room

early check in luggage room location to town

great for a walk around albert dock and for the town itself breakfast really nice plenty of

two small reservations: only one chair in our double room; and very slow reception on the free wifi -we'd have

lovely breakfast as well

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

the members of staff on the reception were very welcoming and friendly, they informed me the the kids ate free

my booking should have included an early check in which couldn t happen due to the room not being cleaned in

requested an early check in as we landed from dublin at 7

the wifi could be stronger

friendly staff, early check in, quick response to email.

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told

late check out accepted

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

breakfast was basic and fine but expensive for what it was

air con was fab! location fab good price late check out

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out

the laundry service was very expensive.

pool gym so clean staff brilliant

very clean and comfortable hotel was spotless breakfast very tasty and presented

room service excellent

bar prices good for a city centre, food both on the evening and breakfast first class

rated down as there was some sort of laundry crisis so we only had one bath towel between us

i liked that they had a well equipped gym

waiting for room service; we were told by staff that the food order would take 1 hour which shouldn t happen

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service

gym didn t open until 7am which was too late.

reception and bar staff

great wifi good breakfast comfy bed fast check in and out wonderful location..!

not enough toilet paper(2rolls) for a family. wifi wouldn't connect

how to log in to wifi, breakfast times etc

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

asked for rose petals for anniversary but didn t get it

feel the website could have given more information about the gym, and details regarding parking, as the options

service skills were excellent and so was the other lady on reception i stayed with my two kids as was my daughters

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

laundry facilities but pretty close to a laundromat

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our

kids were going up and down the lift and staff wouldn't know because they are not in reception

clean, good wifi and quiet

and you can have a late check out

the wifi wasn't great for my son using it on his switch

great staff attitude, great room service, rooms spotless all round great vibe and experience.

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

great laundry round the corner

rooms were clean and fresh laundry every day

you had to go through the bar to get to the lift for the rooms

breakfast was very fresh and loved the free room service to our suite

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

also the tv in the bar area where watched the football world cup was really small they should upgrade the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

24/7 room service is also a good added bonus and offers various options at a very good value for those

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

having mini bar in room was a definite bonus

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their

marco pierre white menu on room service

gym facilities very compact but had everything necessary

just needed a small in kitchen in the corner, could have happily lived there

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a

the 360 roof bar was great, we had a couple of drinks and enjoyed the dj and the atmosphere

room service was yum

the order eggs at the kitchen door and stand and wait for them to be cooked and had too keep asking for cooked

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water

room service was quicky and convenient and food was delicious

rooms and very helpful and friendly staff at reception, in dining room and the room service

room service worked well for us

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

breakfast was great

you as xbox and pool table in the reception but this was also not there when i arrived and the bar and restaurants

the football was on in the bar and th xbox was a hit with the children

the gym and spa was great

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

noise from the lift was annoying in room 211.tv and wifi was unstable

we were given a room upgrade and an early check in for us and our friends which was a lovely gesture and much

breakfast was good

the breakfast was not the best

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

staff , lovely clean room ,lovely bar area and great snacks

there is a sports bar (harrison's) close by that serves a great bowl of 'scouse' for the full liverpool experience

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

the guest laundry machines were woefully disfunctional

there was a laundry service but also facilities to use for free

the staff entering the laundry cupboard in the early hours

instead i had to follow sign for laundry basket storage

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so

comfortable bed, choice of firm and soft pillows great shower nice and quiet, good wifi.

room was clean and comfortable, breakfast was well cooked and plentiful

good wifi and air con

welcome drink a nice surprise comfortable bed late check out no problem

dont like showers over baths, this one was a big step in, and would not be suitable for kids or older people

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was

customer service spacious room, very clean discounts at local restaurants comfy beds fast wifi, nice

cooking or laundry facilities

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

towels, hair dryer, wifi, etc

excellent wifi

would rather the wifi just had a password rather than a html login page over unsecured wifi

the beatles theme tesco express right next door close to bus and train station kettle laundry close

staff were rude asked for early check in was willing to pay told

property was good value for money, had all the necessary amenities (kettle, wifi, hair dryer), beds were clean

the breakfast and staff were good.

reception area and bar lovely decor

no room service, scruffy rooms. awful

on arrival early check in paid for, receptionist not very welcoming

was no information in the rooms regarding wifi log in, we had to ask at reception

no tray charge for room service which was nice, as we were too exhausted to eat in the bar/restaurant

breakfast was superb along with the beautifully decorated dining room, with the christmas

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

the room was very spacious and had all of the extra, such as hairdryer, iron, ironing board and plenty of

complaints about the hotel but there is an addition charge to use the spa facilities so depending on the room

breakfast could have been hotter

front desk and bar staff made the stay. the decor was thoughtful. the piano.

breakfast was lovely- service a little slow but think that was due to lack of staff

to use the spa/pool - it was an extra 50pp

pretty expensive 50 for 2 hours which is what i pay for a months membership at my local private gym for

paying guests should get a free pass for a swim or gym session for 1 hour a day and pay for any extra

the bar areas were very full and residents didn t seem to get priority which was a shame

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

used the laundry machines as well, which were very efficient

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

great having laundry facilities

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

the gym was well equipped

pool and gym areas again clean, with very friendly, helpful staff

room service food of excellent

customer service as we asked for early check in & they duly obliged

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

wifi signal

were promised a late check out and then were pestered to leave the room at 11:00 am also not hot water in the

the breakfast was excellent

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

there wasn t any room service

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in

jacuzzi not functioning. window draught. small wifi in bedroom.

location room 209 was very big with window and fireplace

the spa facilities in particular were stunning, and the location is ideal

outside, black granite plunge pool looks amazing

in room - air con not working, drains smell in bathroom, couldn't use my laptop as the wifi blocked some pages

had to pay for the swimming pool

gym facility very