didn't offer laundry service, only coin laundry.

breakfast was good and staff service great.

the guy at the front desk on friday evening was very helpful with finding a close by bar to grab a drink at

there was a bar tender on thursday evening when i got there and was told there would be one on friday but the

decent breakfast which is important to me

of parking - easy access to restaurants and attractions

breakfast person just made it a bit uncomfortable when getting breakfast

not enough time to try breakfast

very nice hotel. breakfast was good. very comfortable bed.

breakfast experience was not good, being out of lots of things, including spray for the waffle

gear towards kids

so much to do and all the kids were excited like they were at a concert

lots of activities for toddlers and older kids but so much for the little ones

great place for the kids to burn off a lot of energy!

great place for the kids to burn off a lot of energy!

to the main building and they said they didn t have any, and he directed me to the employee laundry room and

one laundry room for a hotel that has a lot of rooms

check in process, friendly staff, easy to access room, clean, parking, laundry room, breakfast

quiet, kind, helpful staff, good breakfast, laundry facilities!

staff told me i could not get clean towels cause it wasn't laundry day

to kings island and the free breakfast was decent

good breakfast. lots of places to sit and eat. nice variety of juices.

convenient location. nice breakfast. very clean.

nice,friendly staff. great breakfast every morning and nice rooms.

parking lot felt like driving on pot hole back roads

the room was directly next to the laundry room

was no laundry facility just a single washer and single dryer both very small and cost 2

cleanliness, socks on the floor near laundry. hole in the bathroom wall. doors to rooms dirty.

i liked the pool and laundry room

wasn t very clean. had an odor similar to damp laundry in the halls

for a day of upgraded wifi but only got 4 hours worth

my grandkids loved it and the pool

for indoor pool were minimal, especially compared to the fitness room

everything was great except for the extremely high pet fee.

never could get connected to the wifi in my room so i couldn t get any work done as i planned

the night manager told me to put the linen in the main laundry

laundry facilities but no place to purchase detergent

it had a laundry area

shower had good water pressure. laundry facility in the hotel. beds were comfortable

like the laundry across from the room, very convenient, very good price to use

the laundry was washed in some kind of chemical that caused an allergic reaction to myself

laundry service

getting a whiff of it all night which kept me awake all night 5) the manager needs to provide the laundry staff

charged $75 pet fee

clean, convenient, modern, great free breakfast

) i also like the fact that the comfort suites had coin laundry if one ever needed to do laundry

laundry facilities available with one washer and dryer

one of the cleanest rooms excellent breakfast selection all staff excellent

limited parking.

the location was perfect ample parking

front desk clerk also covered breakfast set up and the laundry room

was comfortable, everything was very clean, very close to kings island park, complimentary breakfast was good,

great tv, wifi and breakfast

i liked that there was a pool and the tv had good channels.

the workers stayed outside smoking the whole time

laundry room disgusting

they own a mop, but come to think of it, in all my visits have never seen a laundry or housekeeping cart

didn t get breakfast, the stay was amazing! they do need to fix the laundry dry don t work .

the ice machine on the 4th floor as well as laundry facility did not work

rude staff, filthy room, pool, ice machine, laundry room all out of order

this swimming pool we were promised the swimming pool and did not have one no place to do the laundry dishes

laundry in the hallways at 8pm, some disrepair in general, facilities need some work

they advertise that there is laundry service on site/laundry room

laundry facilities were down continuously

it was clean, the staff were nice, and the morning breakfast was decent enough.

wifi is a bit slow.

thought i would be disappointed because when i called for early check in it was not available, however, i was

thought there was a laundry area, but there wasn t

staff was great. room was nice comfortable and quiet laundry services.

laundry room on property is handy for longer stays and it was very clean

no breakfast, but free laundry was nice !!!

to enjoy as it is also serving as a quasi- houseless facility where people do their laundry and hangout and make

breakfast attendant could have been a little nicer

breakfast buffet was great - more like an upscale hotel

children were excited about the pool and a pump or something was out , which made the pool freezing

the indoor pool was closed

pool was cold breakfast wasn t great staff wasn t very friendly room had an odor when we

they didn't have room service

the bar was a great place to hang out in the evenings.

the hotel had ample free parking

12$ for just cereal for kids is just ridiculous

we paid for breakfast with the room, wish we hadn t, had to pay extra for kids to have pancakes

(maybe a day working in the laundry would help her appreciate the job she has

no change machine in the laundry room and no hot tube

clean, new, friendly staff, quick check in. comfortable bed, large room, warm breakfast

even though covid stops the hotel from having a hot breakfast, the breakfast they served was very filling

the breakfast was delicious and the staff always

hotel, friendly staff, location, pool and exercise facility

with the friendliest staff close enough to home but still felt like getting away ( with out the kids

took my grandkids here specifically to get away and use the pool

there was a really nice staff person that gave our kids pennies to throw in the fountain

too many kids

was someone in laundry room that looked like they were homeless and there to wash their clothes

the pool and the hot tub

depressing hotel if travelling for work - gym has one treadmill which broke soon after i started using it -

parking was

the room was very clean and the complimentary breakfast was excellent.

the laundry area was clean, and appeared very affordable

he said ok, went in the laundry room and grabbed some out of the dryer i assume

to use hand towels for wash clothes because laundry was behind

kitchen was too small for the number of guests attempting to eat breakfast

wifi

at front desk who changed our rooms because the one we were given was discussing and next to the laundry

my room was right next to laundry room

that s what i believe we were put in 107 on the first floor and right beside the hotel s laundry room

didn t work, it took the money but the dryer left our cloths wet so we had to drive to find a laundry to dry

i walked upstairs and brought my own down, he was handing another gentleman pool towels from the laundry room

had just been one instance that could not be helped but the fire in the laundry room late at night, on thursday

laundry on sight only a dollar wash and a dollar to dry very friendly staff

the staffs searched through the laundry, found it and returned

the price of the hotel and the laundry room.

laundry room needs updated and wi-fi little weak but all luther the ga easily over satisfied me

paper beside the roll wr started with, more than just 2 towels for 3 people and a disposable laundry bag in

and the gym was great

access from the interstate; clean; great breakfast; pets allowed (fee required); staff was friendly and professional

it was a holiday weekend so an overabundance of kids running around everywhere.

the pet fee was a bit high for an overnight

laundry machines and the ice machine were working and readily available anytime

there was trash everywhere outside... they had us in a room across from the laundry room

more washers and dryers in the laundry room would have been great.

great location, nice pool, large room with cool air conditioning

good to know she kept an eye on the parking lot

the pool was very cold because the heating system was down. the kids did not care.

the hotel is surrounded by current construction. could use a bit more parking lot.

beds were comfortable, everything was very clean and up to date, the breakfast was great, and the location was

wish there was a hot tub. the pool was small and closed really early.

fitness room of any hotel i have ever stayed in

they kept our rooms cleaned, we had a long ten nights with them, i thought i had pay for breakfast as app said

the only thing i didn't like was that the breakfast wasn't complimentary. it was $9 a person.

add ten dollars to the price and make breakfast free.

staff was rude, also lied about the pool being open

the breakfast was ok, but not horrible for free.

the pool probably had 30 kids in it, one of which came up to me with no pants on in the water

breakfast selection was very small, there was no bar and the gym & swimmingpool were very small too

the pool area. it was dirty, screaming kids even at night, no restrictions on number of people.

the pool was great for the kids

put us in a room right next to a bar playing loud music at two in the morning

it was old and dingy. pool was dirty. gym .. nah. the place just needs renovation.

kids were disappointed

the last time we were there, there were a bunch of kids that used the pool the whole day saturday and the

loved the pool

the staff was very friendly. my kids loved the parrot!

was looking for a location with a kitchenette in the room and an indoor pool

complimentary wifi and breakfast. the kitchen area was very nice and a surprise to me.

complimentary wifi and breakfast. the kitchen area was very nice and a surprise to me.

friendly staff, large room perfect for kids!

the kids were disappointed but i didn't feel comfortable letting g them get in that water

said laundry for guests

i really liked the fact that they had on site laundry facilities

was ok the only thing i didn't like was the room was by the laundry room and it was loud you could hear

we love the spa tub room

there s also a really nice mini golf course nearby that we enjoyed

no laundry facility. lights in bathroom didn't work. a/c made noise all night. no luggage carts

no laundry riom

not sure if it was the laundry facilities, just a lot of banging noises and maybe a washing machine was being

they didn t have a laundry room, but they were very helpful when it came to locating one.

no tub, or laundry.

nice to have laundry available

was no laundry product vending machine in laundry room, i asked front desk where the laundry room was when

also, we didn t need laundry services, snack machines, or the ice machine, but if we had, they were two

pet friendly

love there is a full kitchen

convenient, quiet and pet friendly

the bar wasn t open

bathroom was musty, no fan, poor free breakfast, small pool, no hot tub, gym was just fair.

the petite filets were excellent from room service.

nice workout room and swimming pool

how ridiculous to work out while someone is doing laundry in the same space

great breakfast too

there is a free parking. it's easy to find.

indoor elevator. bed was comfortable. nice grab & go breakfast.

gym doesn't have a door but it's not big deal.

trash and cigarette butts throughout the parking lot

and drug sales in the parking lot all night long

loved that you can use your bank card for the laundry facilities

*laundry room closed twice this week: on tuesday and closed again on friday thru sunday morning when

the room did not have a full kitchen

bathroom no hand towels ask at the front desk all are on back order what a joke drug use in the parking lot dont

had to take our own trash out and only one device was able to use the wifi

convenient, price,staff,laundry room

also how do you use a kitchen with no pans or dishes

the location, parking, room. friendly staff

needs better breakfast!

the kitchenette

the location and the kitchenette

had a small kitchen and refrigerator which would be nice if staying longer

has the kitchen set up but no pots or pans or dishes

liked a full kitchen, comfortable bed, cleanliness

the kitchen had 2 plates and 2 cups other than that nothing to cook with not even a butter knife was

beds had cigarette burns all over them and said they didn t have any more because laundry wasn t done

also wouldnt give us quarters for the laundry so we had to go elsewhere to find quarters so we could wash our

laundry facilities on site. close location to food.

it was a smoking room

swimming pool and front desk staff

no fitness

breakfast a bit limited.

the breakfast it's needs more to choose from

late check out

breakfast could've been a little more better

friendly and helpfull staff, good breakfast, clean and comfy rooms, pool and gym are great;-) parking good

the pool was not heated

trouble logging into wifi; the initial desk clerk who helped us struggled some with english but was very helpful

the breakfast buffet

only minor complaint i would have, is that the pool is quite small and as it got busy, the noise level bouncing

the laundry facility could be cleaner than current status, the machines were quite dirty inside

it was all fantastic, there was 5 of us and the room was comfortable for us all and the pool and gym made it

excellent brand new hotel with great staff and hot pool ! cool designs and workspace.

rooms were spacious and very nice. bed felt amazing. how late night pool time.

super clean, pool was great

no laundry facilities

value for money plenty of parking comfortable bed some staff very nice (young man at front

omelet, sausage, juice, cereal, milk, coffee, waffles, lovely setting clean pool and fitness room with accessible

friendly staff, nice breakfast, clean room.

the beds and the breakfast time

the laundry and gym areas were well appointed and clean

kids loved the pool, and it was nice to see the notice about it being a saline pool

quiet and breakfast was amazing

unsupervised children in the pool and kids running in the hallways

cute little hotel had real glasses and plates and silverware in the tiny kitchenette in our room

nothing works: laundry machine, pancake machine, communal fridge, threadmill, all at of order

breakfast was mediocre, but most hotels seem to be mediocre now.

it is unfortunate they don't have onsite parking but the valet attendant was great.

tv didn t work - phone didn t work to the front desk - blaring music from someone s car in parking lot

pool could have been open later so we could go swimming after spending the day at kings island and

the room was clean and the property was quiet. the laundry facility was nice to have available.

the staff very very accommodating and friendly the laundry lady!

that you had the accessibility to cook if you wanted to and do laundry.

i wish the covid19 rules were lifted; especially for breakfast!

i did not eat breakfast at the hotel.

laundry facilities too

liked having in room toaster and 24 hour laundry and exercise access.

had a 24 hr gym, laundry, and our room even had a full kitchen area including a dishwasher, stove and fridge

the shining star was the laundry though, which has loads of machines which can be paid for and operated by an

kitchenette, self-serve laundry area, clean bathroom

the pool seemed dirty or cloudy. my friend would not swim.

location, breakfast, comfortable bed and pillow

the pool was closed for maintenance, but it was ok

breakfast was great

breakfast, when i requested that the milk was sour, the gals exchanged it immediately

no fridge, no microwave in room, laundry was 1 machine for the whole facility&

room service was

nice breakfast! clean and spacious room. the wifi is fast and spacious parking lot.

the staff was awesome and it was clean and breakfast.

the parking lot is spacious

the laundry machines and dryers were new and free for guest use

the breakfast spread was not my favorite, but it was included

shower clean inside cabinets where the dishes are and nno roaches ud83eudeb3 on the kitchen counters

i especially loved the kitchen and the shower head adjustment

staff very helpful hotel was clean at a good price the only thing i wish they would keep the pool open later on

clean, comfortable, friendly staff, wonderful breakfast!

we like d the lower room rate so didn t expect full breakfast

the pancake machine was hit at breakfast. our kids loved it!

the pool was nice and my husband & i loved the fitness room

plenty of free parking if you have a car

well it s not a jacuzzi so it wouldn t do that, then the guy behind her said that a bunch of kids some how

the pool was clean

parking should be included in the price of the room

pool was way to small

wife liked pool and hot tub

having laundry facilities available but a number of machines were out of order during our stay

pillows, linens, free parking

my family could not use the pool due to the way their kids were acting and them drinking

very spacious room. cleanliness, location and free parking

pool was little cold and there was no hot tub.

coffee bar not run well. everything else was very well run

close, loved the pool. the rooms were very nice

great location and breakfast and the mini bar in the front lobby for adult only

the pool is very convenient for the kids

breakfast wasn't included and pretty pricey

pool was not available, the washer for self service laundry was unavailable and the rooms were clean but could

hard to find a parking spot with trucks and trailers in a lot of the parking spots

bonnie, the breakfast server, was exceptionally friendly and helpful

breakfast was great, hot and cold choices including eggs, sausage, gravy, biscuits,

the kids were very loud and disruptive in the dining area as well as the parking lot where there were moving

worn, frayed, mold in shower, stained mattress, rude staff, overflowing trash cans, dirty laundry on the floor

leaking from roof in work out room and middle of lobby with bins and signs/laundry bins collecting water

breakfast was excellent

disappointed in the breakfast as there were no waffles for kids and the omelet bar wasn't open - just not what

the gym equipment had a mix of new and old/worn machines

the breakfast was very tasty and the verity was very good

pool towels that were just a bit bigger than a dish towel

everything was clean & comfortable. breakfast was ready and delicious.

staff were great, and it was really nice to get a hot breakfast again instead of a sack

breakfast was great

the staff were helpful for questions about the wi-fi and change for the laundry

was super friendly and responsive, great breakfast, kids loved the pool, plenty of space in our room

s a duck in every room my kids were too excited and can't wait to stay again

s a duck in every room my kids were too excited and can't wait to stay again

price, pool, location, ease of booking

to small, no morning room service, vending prices were outrageous and only available at the front desk

the pool wasn t heated and it was very cold

limited food options (restaurant not open most of the time; no room service; no

good parking and safety

needs more handicap parking. bar area should remain open till 11.

other guests in the hall talking to loud and kids running up and down the hall

picked the hilton garden inn because of the food service and bar

some rooms are in need of maintenance and update. extra charge for wifi.

free in room wifi

elevator, the fan unit in room was noisy and there was no hand soap at sink dispenser or a soap bar available

gym had limited equipment

the breakfast was great and the pool also was great as a family of 4

overslept for the breakfast and the woman in charge was putting everything away

we used the ev charger, which was one of the reasons we chose this place

clean rooms, nice indoor pool . has bar services too!

they said there were some in laundry but it wasn't ready yet

request to have room service is not automatic or standard but has to requested.

atrocious wifi in the rooms

bar / restaurant person -is excellent representing the hotel restaurant and bar

indoor swimming pool wasnt properly maintained as far as the chemical balance

location to the laundry services - stuffy near it

no blanket for cough bed, floors was dirty when we got there, tolit sits so low to the ground, laundry was on

laundry is convenient

the convenience of the onsite laundry facility

laundry facilities were perfect and loved that they accepted credit cards

that is all i liked oh yeah laundry room that was ok

roamed the parking lot

i like the location and wifi

towels , the soap was like a quarter size, good thing we bring our own people drinking outside in parking

there is an elevator and free parking

has laundry and basketball court and outside

ice maker,nice stove with oven,wifi worked well,had good cable tv channels,also offered breakfast,laundry

they had no one to do laundry

on the rules such as when to expect cleaning services, the location other amenities such as laundry room, fees

had something stolen from laundry room, and there is not enough room to stay in there while doing laundry

good location. ice and laundry a plus. comfortable bed.

my wife and i stay with motel 6 and take advantage of the pet policy

parking near room. ac worked great.

if i must, parking on the other side would help, not a must have though.

the outside parking lot was dirty.

thing i don't like is laundry room needs new washer and dryers also upgrade shampoo lotion conditioner to all

bonus was complete kitchen and comfy bed

i loved having the kitchen, workout room, and pool to use!

the staff was nice. i liked the complementary breakfast. it was quiet and the area seemed safe

the breakfast was great but the egg circles were not too tasty

front desk says can't make change for laundry

the gym was great. the laundry was great. the customer service was awesome.

hot tub and indoor pool open late. friendly staff. good breakfast.

the breakfast room is well stocked and everywhere is clean and well cared for

kids way too loud at pool. area outside was not cleaned up. trash everywhere

i love the fact that there was a 24hr laundry facility

more washer and dryer for the guest cause one is not enough- took me almost 4 to 5 hours to do laundry and had

parking laundry needed it's own app with a min load amount that was more than the cost if

pool, exercise room, laundry, pet friendly, pool table, all day coffee, and daily breakfast

our room was near the laundry room

the pool could you and update

unfortunately the pool was temporarily closed.

it offered room service

minimal parking

was charged for a pet fee and i don t own a pet, scared of pets, and allergic

laundry room is all coin operated with not coin machine or atm on site

there were not enough towels in the room but we were told towels were in the laundry and would be delivered to

the ice machine on my floor was out of order and the laundry vending machine was out of order

kids running around in the hall late at night and being near the laundry room.

i also am a fan of the laundry room that is just the perfect size and convenience for me to do loads of laundry

i did not like was the fact that we were doing laundry and someone stole all of wife's clothes that she just

coin op laundry

a party was happening two doors down from us, it was late people constantly coming outside smoking talking,

parking was good

room was supposed to be non smoking but had stale smoke smell

could use a laundry facility within the hotel.

was a basketball teaming staying their and the kids where running up and down the hallways hitting the doors

my daughter enjoyed the pool and the coffee in the morning was good

wifi whole stay no towels

parking was difficult due to an event at the convention center

the pool was closed, yes we wanted to let the kids have time with cousins in the pool and the laundry was closed

laundry room was completely out of service

the desk attendant on 3/23 was sorting laundry on the restaurant tables when i was checking out

pool was closed for whatever reason and the laundry facility was closed as well

like the updates, more modern rooms, pool, laundry and exercise space

dogs that employee had to run to laundry room for safety

it was dirty. the bath tub and kitchen was dirty

we got a smoking room and pet friendly, yet no smells

for the price, and loved the pet policy

kitchenette didn't have any dishes at all so know you have to take your own

laundry is old machines

they have a nice breakfast area and really appreciated they had laundry appliances available

there was lots of noise throughout the night from other guests and people in the parking lot and it smelled

great price and allows pets

free parking and good wifi

overnight, for an early business meeting the next morning, i did not really need to utilize the kitchen area in

the room was clean. it was good having a kitchen. staff at desk were friendly and helpful.

allowed pets

wifi

the breakfast was not advertised in the online information, and the kitchen was not equipped.

very busy location so parking is a bit stressful

i know there were several there only by the amount of cars in the parking lot

didn’t like the fact that kids were allowed in the dining area in bare feet from the pool dripping

pool area with kids until late night

the kids loved the pool and hot tub

where one washing machine and no drier was working up until wednesday when that too broke with my laundry in it

the breakfast provided and the laundry facilities

was only one elevator which took a long time to access and the laundry facility was closed for the entire duration

also box on condoms in front window by lobby (laundry room) really

proximity to family, suite style, comfy beds, ample parking, easy to find

laundry cart left in hallway with pile of dirty sheets on the floor

nice pool, on site laundry, continental breakfast, right next to a walmart, close to king's island

i did not bring quarters to do laundry and they didn't have any at the desk to be able to

no extra towels because they gave them all to the kids in the pool and didn t know how to do laundry, bathroom

at breakfast they had ham in their eggs which we do not eat

very helpful staff. inexpensive nearby restaurants. onsite laundry facilities.

laundry machines could use a little clean up

laundry facility on-site was awesome

didn't have breakfast there so i'm unable to comment on breakfast, the room was amazing

pool didn't have many chairs, and it was freezing cold water.

there no laundry bag available to place dirty clothes in

very disturbing parents or chaperones should have been more hands on monitoring kids

the breakfast was great. the room was nice and modern

very clean and breakfast was good

the pool area was very dark. it needs more lights or better lights

the hotel was very clean and the staff was great. breakfast was good and hot.

the rooms were spacious and clean. kids loved the pool. all the staff were very nice.

very clean also pet friendly.

to go breakfast was great, alot of choices and fresh

parking wasn t the best