the pool was amazing and the hotel is absolutely beautiful. would definitely stay here again!

the food and spa prices were really high.

did not like paying almost $20 for wifi service

indoor pool for the kids and restaurants on site

the pool area is fabulous for the kids

old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

staff and the added security of the county police in the parking lot

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

cars in and out of the parking lot all night

laundry room was all tore up for renovation

refrigerator, no microwave, no breakfast they advertised that they had breakfast and a swimming pool, the first

to be non-smoking but there were cigarette burns on the bedspread

parking could have been better, but it was well lit outside, that made it feel pretty safe

parking. it was well lit, but kinda cramped

good breakfast

the beds were very comfortable and breakfast was good

they always have clean & comfy rooms & the free breakfast is always better than pretty much anywhere

nicely decorated, good room and bathroom size, keurig, green mountain coffee, breakfast included eggs, sausage

waffle could be added to the breakfast menu

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

the pool wasn t open

it s a pandemic i do understand i wish the indoor pool was opened

pool

you had to pay for the food , couldn t use the gym. room service was not good

however, we were told that the laundry was not done and all they had was bath mats

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

parking

staff was very friendly. wifi strong. very good price.

every area was clean including the laundry area.

laundry room on site and very clean

studio type with full kitchen

the kitchen was stocked with clean dishes and supplies

nice to have kitchenette!

tiffany at reception was amazing and managed to accommodate an early check in for

parking

great staff, super clean! secure parking!

understocked gym

breakfast, clean safe rooms close to resturants

change machine in laundry room and no change available at front desk

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

friendly staff, very clean room & bath, indoor pool, nice breakfast

the room was clean ud83dudc4c morning staff and bar tender were great.

the bar is small and quaint but again the service is wonderful

we were unable to use the pool or the laundry, both features that we sought when selecting a hotel and expected

the breakfast was good

7-20-18 kids allowed to run up and down halls at all hours

breakfast was very good. the lady, janice, working there was most helpful.

the hotel's fault, but i really wish the hot tub and/or pool had been open

breakfast not to my liking, could have been better for the price of the stay.

the lady over the kitchen was a little hateful towards us

breakfast has a great selection. very, very clean. i will be back.

nice swimming pool

breakfast was great and the staff was very friendly and accommodating

i had to use shampoo in the washing machine as the laundry dispenser was out of order

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

stayed here for 7 days and was informed by the front desk that no one knew about my pets even though they had

there were no pet stations with potty bags and trash can.

only stayed one night, next morning literally went down for like 20mins for breakfast

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

wifi was the pits, and we coulddn't use our phones

comfortable, microwave, refrigerator, wifi, tv channels availability, ice machine, location close to lots, but

we also read they had laundry room for guest but never found it nor could we find someone to ask when we needed

no laundry

was still there and we figured out it was coming from the housekeepers room where they do the laundry

when we checked in in the evening and in the morning they were much more concerned that their kids who were

wifi was terrible and service spotty

fitness room had broken equipment

mattress was a little soft and not much left for breakfast

price was good, room was clean and comfortable and breakfast was good

breakfast both days was missing a lot of things

coffee is only available during continental breakfast

we couldn't check in when we got there. they said the pool was down.

breakfast was so good

breakfast was great and i loved the location

they could have had more stuff for breakfast

they didn t have complimentary breakfast

for a laundry room and fitness room

a dollar bill changer would have been helpful in the laundry room.

convenient laundry room

on-site parking. laundry facilities. food in the morning and evening.

definitely stay there again, and i highly recommend it to everyone, especially those who need pet friendly hotels

the gym and laundry room were really nice and clean

room was very clean and the pool was really nice

didn t have the opportunity to check out the pool

the pool was clean and opened early at 7am-10pm

the pool, and the second room we were placed in

liked use of laundry on property

the coin laundry was very accommodating

staff was great. i like that it has laundry room and pool.

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

there was a horrible musty smell through the whole hotel, like old mildew covered laundry

beds comfortable, very clean , nice parking and can have your dog, pay 10.00 extra per nite.

small gym

a few more parking spaces would be nice.

blankets are super thin and we had to ask for them for the bunk beds for the kids, when i asked for them they

loved the lobby and the outdoor gazebo and well lit parking lot

i wasn t sure if laundry or a pool was near

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

i didn't like that the laundry room on my floor was down.

sonesta offered a variety of food for breakfast

pool was not open even though website indicated it was.

i also liked that they had laundry facilities

needed to do laundry and was advised i needed $3

he stated that he didn't know because there were no one on the property until the next day to do laundry

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

don't have coins available for people to use the laundry services

comfy bed, big room, good breakfast and even had a laundry room

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

luggage carts available, was given a laundry cart to bring our stuff in

bed wasn't made and had dirty laundry when we came in.

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

wifi or tv available for about 5 hours, a/c didn t cool the room well, kitchen area dirty, toilet

did not allow us to partake in breakfast because we had to be at the airport at 5am

wifi was slow made it hard to do computer work

room/bathrooms really clean, staff friendly and helpful, nice lobby, lots of parking

kitchen, laundry room.

location off the highway laundry facilities and large room with everything you need

parking was an issue. had to park in bank parking lot next door twice.

i've actually never stayed in such a nice room, kitchen and living space included

cleanliness and the variety of food for the free breakfast.

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

doors to laundry rooms were always open and loud

early check in

to let me cancel even though it awas a no refund room because i didnt realize they charged for pet

location, pet friendly, & friendly staff.

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

not enough guest laundry and room didnt have a fridge.

laundry room is a washer dryer

we tried to use the laundry facilities which

had 3 kids with me and to my astonishment there was some type of sex party type thing going on

a hot tub would have be very great, since the pool was very very small

nice little gym with free weights and cardio equipment; everything you need

outside pool

indoor swimming pool is not heated

that the bar was do packed! we didn't get to visit it!lolud83eudd23

laundry room is too small only have one washer and one dryer

hard to find a parking spot.

breakfast buffet is remarkable. staff was very helpful.

the breakfast was good and i enjoyed my stay

indoor pool and spa tub.

no laundry facilities on site

the elevator and guest laundry were both broken.

checked in at 12:00am with my two kids with me ( 2 years and 8), when i wanted to pay the price was different

love that you are a pet welcoming hotel but one night fee of $75 for one night is excessive when room was just

not enough options for breakfast and for kids. would have liked eggs, bacon, biscuits, etc

laundry room for hotel guests

laundry facilities

parking situation, no wine opener, no laundry room.

we booked a 2 queen room for myself, my husband and our 2 kids (ages 4, and 10)

set o kid zone for kids in ballroom

the spa tub with the king size suite

i loved the comfort of the room, mini bar & absolutely loved the spa bath

we love the spa tub

even though the pool was cold and the spa did not work

breakfast was good and the location was perfect

i only have a problem with the diry laundry on the bed

there was a guest laundry which was a great

but the beds were clean and comfortable , they have guests laundry , a pool , breakfast, all the guest facilities

unclean. outdated old dirty furniture. dirty laundry.

too many people outside smoking and partying

the procedure for receiving towels and no laundry.

laundry amenities were not working and apparently have not been working for weeks

the availability of parking was not great

my kids enjoyed the pool and courtyard.

its a great location just parking is sometimes unattainable.

i checked in with my mom and two kids

huge place, right in the center, spacious parking lot.

the water pressure in the shower was good, parking was great.

wifi is very patchy, constantly cutting in and out

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them

wifi- not working correctly. public restroom had issues.

we loved that they have a free pool table by the bar and the area was super nice and laid

with light on in shower u can see through it but if u have no kids with u it s a nice comfy place to stay

our kids could do while weighing her friends around the lobby, including the pool table and the games

the bar was not open.

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

pool was too small and was situated in a strange place too close to the street

pool was closed

nice little hotel gym

wifi, it sucks like most hotels

i also love the fact that they had a laundry room and a indoor gym

room above ours had kids running around in it all night we were in room 351

the kitchen facilities in the room were excellent. the bed was comfortable.

having to pay for breakfast

came with all the conveniences of a kitchenette

parking limited with no provisions for handicap parking.

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

room itself smelled like a gym locker room

the towel bar in the bathroom fell off the wall and was barely hanging

wifi sucked couldnt even get on internet on my laptop

very convenient to uab hospital... snack bar and starbucks was handy ...clean

this trip we really needed the laundry room. super asset during a long trip.

great gym and laundry

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

she was able to arrange early check in for us which was much appreciated

everything but the indoor pool could have been warmer.

laundry

laundry good and easily accessible and not expensive

room floor smelled like pee we didn't pay for a pet friendly room but that's what we got for 2 nights will not

breakfast area was amazing

hate staying in a hotel that smells like animals, but you would never know that our room was for pet owners

late check out was arranged per request, which is definitely a plus

not being able to reach anyone for room service the entire stay.

clerk was very nice and gave us a late check out after our first night stay on the first reservation with our

breakfast was good lab kitchen meals were excellent in flavor and price staff there were very attentive and

the pool time could have been longer, ha ha ha!!!

the breakfast is very nice

they advertise room service but have no menus in the room and claimed people were stealing them

for breakfast or dinner room service, $6

there are many restrauants, bars, and shops located within walking distance and as close as next door

didn't eat breakfast

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

breakfast was very good actually

spacious room with a kitchen that is conveniently located near uab.

there is a full kitchen and it is a nice place to stay

and all that was included in the studio kitchen, made the stay very enjoyable to have a full size fridge,

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

there was constantly water on the floor from the kids that were in the pool

but it was a lot better for me and my kids and best friend who has a hard time driving at night and needed to

breakfast

there was constantly water on the floor from the kids that were in the pool

staff accommodated special requests. laundry facility on-site. comfortable bed.

old, uncomfortable, pet friendly!

breakfast was very good, but i had been used to having breakfast included in the price of the room

we loved the pool location with older kids who we could watch from our hotel room patio

food and bar was a nice touch to get a late night snack and drink

rooftop bar only open later

also i ordered room service from the restaurant tree times in two days and not only did they not bring it, no

$150 pet fee is price gouging! plus another 30 for valet. for one night. unacceptable

the room service was

no room service

breakfast was good

breakfast confort location security

we loved starting our day with the full breakfast, plenty of fresh fruit and yogurt, kids loved the belgian

i wish there were more facilities/game room or something for younger kids to do.

have stayed here at least a dozen times on our way to and from florida because they have been pet friendly

room layout was nice, it had a semi-full kitchen, the breakfast was tasty, and the staff was kind

loved everything even the breakfast was good and you don't normally get that at a hotel

there was a free laundry

bar & grill restaurant was severely overwhelmed by the amount of people wanting to have dinner

that a large sheraton like this would have more eating options like full resturant, roof top bar, better bar

a single restaurant or bar open inside the hotel -located right beside a very noisy highway

room service options would have been nice

no guest laundry available to wash sweaty clothes from the fitness center

no breakfast served here. outstanding staff! excellent customer service!

very good as it had most anything you would want for breakfast!

covid19 box breakfast. but it was a good alterative

peking ,cleanliness and breakfast

+ 25 minute drive to oak mountain state park+ laundry and ice machines on each floor

shampoo, info re breakfast, local attractions, no bag for laundry, nothing about

they only had snack in there little shop no personal products unless you want to get over priced laundry soap

confortable rooms. free wifi.

clean rooms, recently remolded, nice gym for a hotel, breakfast had lots of options.

i asked the front desk and the lady told me to put my clothes on a bag and take them to the laundry mat

laundry service could not get app to work.

great hotel, very clean and huge room, nice breakfast and lovely indoor pool.

the hot variety breakfast, the comfortable bed, the friendly staff...everything was great!

the room was great and the coffee at the breakfast bar was great!

his doctor said that it was contact dermatitus caused by the laundry detergent at the hotel

which ate up parking, then trying to find staff at the desk to get change for laundry

overnight stop with a starbucks and restaurants within walking distance and the hotel had its own pool

room was very nice. better than everything around it. very good breakfast.

also, your added fee for a pet is ridiculously high

no laundry room on property.

breakfast was a nice warm breakfast done very well

within walking distance to many restaurants and oak mountain ampitheatre which will save you a parking fee

its always clean.....breakfast is good....stay there at least once a year

well lit parking lot, reasonable rates, clean

laundry room was dirty and there was sand in the machines.

the staff was a+, the breakfast was good, the room was spotless, parking was easy, the shower head had remarkable

good breakfast in the morning

breakfast was fabulous!

put us facing the parking lot, we ask if we could move facing the creek and ampitheater

room was next to the hotel laundry

good parking lot, they have a guest laundry. the breakfast is normal.

laundry has been broken for almost a week

the pool was great

parking was good dryer didn t dry clothes well at all needed eggs on the breakfast menu or some

pool was disgusting

clean, spacious, great wifi and plentiful breakfast!

parking lot was skinny, hard to navigate especially towards the rear, felt was forced to drive

the price for quality was outstanding. great beds, great staff, fun pool and just a great time.

good price for quality of room. nice breakfast

*) they offer use of multiple washer/dryers like a laundry mat

to wash laundry

parking , customer friendly , laundry mate..

limited wifi & tv channels were limited to basic

there was a mini kitchen but no coffee pot.

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

staff were very helpful, supplying utensils for our room microwave, change for laundry

no plastic laundry bag

gym was small but they also had an agreement with a local gym if you wanted to use more equipment

friendly staff and breakfast

the glass shower & the wifi, if you payed $4.95 a day. great location.

breakfast was great.

no microwave in room and no disney channel for kids

breakfast was adequate but could have included some type of fruit

breakfast was great, gym up to date, parking was phenomenal

play offs had food courts around it did t have to travel far to eat after a long day nice clean pool and friendly

it would have been nice to ave a bigger pool but that wasn t our reason for a stay

love the fridge and the little kitchenette in the room. big and spacious rooms.

breakfast was average at best, but i find that to be typical in most hotels that offer a

the cleanliness, location, and the breakfast options.

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

the staff were very pleasant and the hotel had a restaurant and bar inside which we did not participate in

the pool

room service food bad (wings we're rubbery). bath tub floor needs attention...

stopped on our way for the night, very enjoyable stay, my daughter especially loved the pool.

laundry lady, doesn't know how to speak to the front desk clerk

there is a laundry available

the kids loved the pool

the free breakfast was great

clean room, pet friendly, excellent breakfast choices as always

only one washer and dryer did not provide change for the laundry services

was great setting was beautiful just wish the pool was open and the twinkle fountain we could not find or was

pool was close we check in at 6:00 that was are main concerned for going there especially this time

staff does not honor the the commitment on free wifi

nice facilities with gym and pool as well as nice rooms

the laundry facility is raggedy

laundry facility was small and only had 1 washer and 1 dryer

no waffles for breakfast

usable spa / pool in winter!!!!! yay! breakfast had cinnamon rolls delicious!

bathroom floor was covered in long black dog hair, the kitchenette sink sprayed water up in to the air and floor