the welcome and laundry.

wifi didn't work at our room bar downstairs a bit loud only a shared bathroom (and not as said

whilst the hotel does not offer breakfast there is a kitchen with cereal available as well as a toaster, hotplate

com there is always something not right i stipulate on all bookings 1, parking 2, bathroom not shared not hard

1hour from edinburgh by car no parking slot very bad value for money facilities. 1 soap, 19

the wifi was not up to normal standards, very spotty to poor.

there was no free wifi

no wifi in the room

of our room with carpet over the top, there was no towel rail or anywhere to hang towels and the wifi was very

wifi available throughout the hotel which was brilliant

nothing all great good people bar great as was room no5

the bar had no bottled water

very good customer service car parking is perfect thanks very clean room. everything is fine

wifi poor

lots of free parking

the owner was very pleasant and welcoming bed was okay free wifi was good

wifi connection on top floor is poor

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

no signal unless hooked into the wifi which there is free access too

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

the bar and games room area and the food was top class

room service

great location plenty parking great bar and resteraunt

wifi was nonexistent in our room, useless,

the jacuzzi spa bath is a real treat and a pleasure to use

dodgy batch of laundry on our bed all clothes covered in fluff. rectified in morning.

good range of facilities in house laundry

of chemicals near laundry room, but that's actually reassuring

rooms were spacious and comfortable, very clean lots of parking great for children, swimming pool, soft play,

beautiful hotel, wish we had longer to use the pool and other facilities.

parking is plentiful and free

staff were lovely the view was beautiful parking is available and plenty we had a lovely balcony with a lovely

rooms, good bar and restaurant overlooking the water

just the fact that there is no food/room service after 2.30 pm

the excellent high tea, the friendly staff , room service.

control, seemed to be in need of a helper, she seemed to be so overworked being on her own, the laundry machines

no vendening machines no laundry facilities in the hotel no restaurant in the hotel

staff and wifi were excellent.

good wifi signal

kids bouncing off the bed for hours next door but the lady on reception moved us

proximity to good golf course

very good but a slightly pricey, for half a haggis, black pudding, clootie dumpling circle and a kids sized

information in room about meals - where to go; what times they were provided; whether room service was available

no room service after 2130 (were not informed of this)

setting is beautiful with a woodland walk, golf course and lovely scenery

the staff were also happy to arrange for my laundry to be collected and carried out by a local company at a

we had room service for some of our meals, very good

of dirty looks in the pool from some of the members because we had kids in the pool but spoke with reception

my kids loved that there was a bathtub in the room and a pool they could use

no wifi in garden rooms

arrival, first site was bags of laundry

told there was a serious national shortage of laundry providers and that the hotel wasn t large enough to

free wifi was excellent throughout the hotel and bar

outside the bar area on the terrace their were people smoking what smelled like weed(it seemed no one is

parking is a breeze, location easy to find and well situated between 2 stops

the bar was nice and the breakfast filling - the lunchtime/evening food was excellent

freshly cooked and kids loved it

close to a golf park and you can walk inside and park outside.

location, parking nearby, excellent bar and restaurant, good menu , great quality, nice room, spotless

parking was not the best but it was not too far away

noise from work in the laundry room, on same corridor as bedrooms, woke us both (in different rooms) in the

was lovely and bed comfortable, evening meal excellent and breakfast i could order exactly what i wanted and

use of pool, sauna, jacuzzi and gym included in the room rate

it was a family room with 2 double beds plenty options of rooms for games the gym and swimming pool were well

the car-park was almost full,,there was a large free car-park one minute away, so no problems parking

the dinner and breakfast were of the highest quality and standard

no spa or swimming pool

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

i highly recommend the brulee porridge with whiskey for breakfast

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

no laundry machines. no ice machines.

the only thing missing was onsite self service laundry facilities

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

noisy droning from fans or laundry in my room

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

room right next to laundry had to walk round laundry and staff to get into

we were offered free round on second occasion and free laundry on first occasion - might have been better to

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

an industrial noise like a laundry or something similar

the laundry was very clean and fresh

we sent our laundry out and got it back the same day

in the week they even do your laundry for you for a reasonable

good area and clean with friendly staff. parking plentiful.

wifi didn't work

not enough parking

balcony at room the view of the golf course at breakfast and staff very friendly from start to

the room the location the breakfast and the scenery looking over the forth & lundin links s golf course was

spacious room with an amazing view of the golf course and the sea

ample parking

tv was tiny. advertised laundry service was not available

even lent me his golf clubs to go and play golf

very pleased with hotel and owner so welcoming he actually opened the bar for us when we got back from night

wifi code wouldnt work

happy positive welcome! big bed. big room. free parking.

superb facilities including kitchen and laundry

dirty laundry was left in the corridor from fri morning and was still there sat morning.

was excellent and the shared use of the kitchen facilities and the onsite laundry was most appreciated

the laundry facilities were good but process needs to be

the instruction in the laundry room isn't very clear

but were pleasantly surprised by the room and facilities, including secure bicycle storage and laundry facilities

we used the laundry which is easy to use: download the app, put some money on it (we used about 14 pounds for

like kitchen things, iron boards, laundry room are easily accessible

they had a laundry machine on site. people are respectful.

comfortable room; supportive helpful staff; close to multiple public transport; great laundry facilities;

sudterrain room right in front of laundry packing area. a bit lacking in privacy

laundry service

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

the room service meal was delicious and we will be back to eat in the restaurant based on that

so more road noise and also people talking outside below room in evening as outdoor seating for bar at front of

room service breakfast was amazing nothing was too much trouble

no significant quibbles with any aspect of the hotel, bar or restaurant.

the hotel wifi was a bit hit and miss and ee coverage inside is not good

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

for stuff like laundry

breakfast was excellent with a wide variety of food. the location was great & very central

beautiful bathroom, elegant , restful decor, lovely view, very useful desk and chair, excellent wifi, in the

quick and excellent laundry service

as for breakfast, the kitchen opened at 8am for hot meal (omelettes, etc

location and had a kitchen large bathroom

poor wifi, close to zero most of the time.

the art everywhere is gorgeous, the bar has a great vibe, and tony the whisky guy is full of amazing knowledge

laundry wasn't open for the period i was there

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

they do provide laundry service to a company in town, but you pay for each article

is no laundry room, although it may miswrite on booking

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

$110 aus dollars for a small bag of laundry. really poor risotto

breakfast was made to order & again was very tasty

warm welcome, a very clean and lovely room, breakfast was amazing and the staff were exceptionally friendly

plenty of parking

room service was also good

it would have been nice to have a laundry room to be able to wash clothes.

no laundry facility and valet laundry pricing is outrageous

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

laundry service was efficient and reasonably priced

furniture can be improved . wifi signals were weak

nice and quiet ev charger is bonus

we enjoyed the urgent room service

staff very helpful with an early check in

ample parking

was very expensive, breakfast wasn t included in the price and the wifi didn t work for most of our time

glorious bedding and fantastic breakfast in the room service

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after

i had to cancel my stay since my wife and kids fell sick

lovely bar area

however, we also used their laundry service and they lost our laundry

must have been near the laundry because i heard the alarm every time the dryer or washer finished

need more selections for breakfast

breakfast was excellent and staff very good

is very particular and did not affect my stay in any way but would have been great if the little gym had some

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

room was very close to the laundry facilities which made our room and surrounding corridor very hot

full sized laundry

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

laundry room very useful although you do need to load money onto an app

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom

they provided us with a fan and with laundry detergent for free

you can do you laundry and the kitchens are really nice

even laundry detergent was given for free

arrival, there was some old laundry left on the top shelf next to the safe

laundry service

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

and next to the cleaners laundry room

i would have liked a small bar fridge to store luch in the go things

great atmosphere, beautiful details all-round, excellent breakfast, good wifi and super helpful and nice staff

there was no one in reception or the bar and no way i could see to ring a bell or anything

50 for mini bar drinks although my room did not have the facility

lovely spa products

bathroom with a lot of wonderful spa products, big tv, and a gorgeous huge window with heavy curtains

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

our room was so big and thought of everything the hotel service was amazing we used the spa facilities which

had trouble with the w hotel wifi

the usual stuff eg where breakfast was held, wifi password if required, how to get to the rooftop bar , do we

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

lovely bar and breakfast was amazing

dark, poor wifi, very overpriced, poor housekeeping

the bar was a great place to hang out for a drink to wind down from the day

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

laundry across the hallway

centrally located , validated parking, excellent facilities, great to have access to a laundry

it also provided a guest laundry, and a light complementary breakfast if you require it

loved the bar in the reception and the roaring fire during a cold december stay

the bar area is very cosy

room service would have been helpful

weak signal for wifi

bed was very comfortable. bathroom lovely and warm. good room service. great location and quiet

laundry offer was very expensive.

would have liked laundry machines

no iron in room. have to go to a laundry room . basic for the price.

breakfast was great

is great as it is very close to the royal mile but just far enough to be out of the fray; breakfast is delicious

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

the water in the pool was cold.. we were expecting warm spa water

gym has good machines

the late check out was good and how th staff kept our bags for us

housekeeping wasn t as good as i would have expected, a used room service tray was left in the corridor during

breakfast, not a buffet but full service, freshly prepared with several great options

room was beautiful and the gym super

i loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare

beautiful top floor terrace bar available to residents only

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

the breakfast more than met our expectations.

the bar was very busy and i loved that they had local vodka available (ogilvy's) as it is rare to get

ordered room service and had fish and chips from the menu

only downside was wifi wasn't the best

no room service

fantastic bar stayed in the rio room

centrally located, great rooms, lovely food a nice bar area and very helpful staff

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

room service was amazing. room beautiful .

pool facilities

room was through the bar area and every time we walked to our room someone stopped us and asked us if we wanted

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

unpleasant odour in room & minibar would be better placed at a kids party.

the bar was nice and cosy with an outstanding view of the castle, same with the restaurant

the bar & restaurant area were beautiful & breakfast was fantastic

we even had enough room to do our laundry right in the room

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room

room on lower ground floor, nest to office &laundry

was given a room which was in the basement, right next to the laundry room and staff room was right next door

some laundry was lost

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

the bar did t have much choice of lager

staff gave us a credit for room service which we appreciated

reception staff were lovely and helped us with early check in and making sure our group were on the same floor

friendly staff easy to fined. good golf course

value for money the staff were great we ask to get moved to the rooms over the road where the pool was the girl

pet friendly with a massive garden to walk them on

spa and pool was a short walk across the road but pleasant facilities and not too busy

golfing is great with two courses also