it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

laundry is super expensive and they don t have the laundry bag option, to get a bag on

a bit noisy out on the main street, and super expensive laundry.

the facilities were excellent, especially the swimming pool, which was clean, well maintained, and very enjoyable

location of this hotel is excellent as was the wifi

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

room service at night and the sandwich was made with stale bread

excellent wifi throughout; good tea & coffee making facilities; comfortable bed & pillows!

the breakfast was great with lots of choice and room service convenient and tasty

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more

backlog of laundry filling the corridor outside the bedroom off-putting and cleared in the early hours waking

3rd and 4th floors had stinky dirty laundry stacked in bags causing a horrible stench

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

hallways were very poor looking - laundry piled everywhere

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

great location, really nice atmosphere and a great bar area.

pool was a must as the kids lived relaxing in it

- loved the pool it was open 7am until 10pm and no restricted times for kids

pool and spa facilities were an added bonus

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

looked like laundry cages or something

the room, room service and the room including the entire property was spectacular.

gym was a good size

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

of some work taking place in the kitchen, hotel was unable to provide sandwiches and the observatory bar was

excellent service in the bar

as not many guests bar was closed at 9pm

the hotel itself is beautiful with views from the bar of the castle, stunning in the evening, and my room was

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

staff, the room, the food at the restaurant, value for money, laundry quality

of response in getting laundry done

the hotel can offer (heard multiple conversations in front of customers with people not knowing laundry services

loads of clean and dirty laundry outside our room for too long

when booking we saw that they had a laundry service

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

there was no laundry

the rooms have free wifi, towels, toilet paper, tissue paper, liquid soap, shower gel, shampoo, hairdryer, iron

there is a common laundry room with a washing machine and a dryer

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

washer / dryer available and no laundry service

staff organised laundry run for us

of laundry in the hallway - our first view of the hotel from the lift

kitchen was being refurbished so they arranged breakfast nearby which was also excellent

we really liked the spa, and the outdoor hydro pool.

was excellent, staff were amazing and the spa with rooftop pool were a great experience

outdoor heated pool was a highlight

to pay for wifi that isnt very good. it's 2018

had one complaint, the rooftop spa pool water was too low a temperature, we are booked in again for november,

location, coffee machine, room service, laundry, basically everything.

services like room dining/ laundry are way too expensive

of pool

the bed was very comfortable and the room service food was perfect

gym facilities are far better than most hotels

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

hoping that there was on site laundry

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

laundry facilities would be good for guests to do own laundry.

the breakfast buffet is delicious

some laundry was lost

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

there is a lovely park across the road with a playground if you have young kids

encountered a lot of problems whilst trying to order room service

balcony was the best part , great view of the christmas markets , 24hr room service is also

unfortunately not even an on-site or very close laundry

for an apartment the only thing missing was laundry facilities

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

com was clearly 2 adults and 2 kids - we needed 1 room with twin beds - ended up late at night getting a camp

the kitchen is fully equipped, so if you're planning a long stay, there is everything you need to make

deluxe room.was amazing, the bar area is also really nice and relaxing. breakfast was very good

lovely room and the bar and breakfast were also very good

maybe wouldn t recommend for kids/families but 100% would recommend for couples

friendly staff, lovely breakfast and room service was good

the bar was cozy and nice place to end the day

we even had enough room to do our laundry right in the room

they used a laundry service so we were able to do laundry

crack in the bath tub, room was surrounded by hotel facilities such as laundry and cleaning

room on lower ground floor, nest to office &laundry

was given a room which was in the basement, right next to the laundry room and staff room was right next door

laundry service is not good, small rooms, weak shower

2) i had issues with collecting a laundry 3 times

cost of having laundry done

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

breakfast a bit overpriced and i expected two single separate beds for a twin room.

our room was beautiful, along with breakfast

very comfortable bed and room service was spot on, as where the cocktails

about half past 7 in the morning not the best when u are taking a trip away to relax without the kids waking

wonderful ambiance, great bar and restaurant

we enjoyed the location, the restaurant, bar and common spaces

fantastic bar stayed in the rio room

the dirty martini bar is amazing and again the bartenders are exceptional crafting us some very nice cocktails

an early check in at time of booking as we were going to a wedding at 1pm

room service was fast!

there could ve been more information on room service, as i don t recall seeing much about it

the caucasian gentleman our first day helped us get a laundry service asap which we were dying for

was walking the jmw needed laundry done the reception staff got that sorted for me in a few hours v

the cleaning staff used the alcove in front of our door to stage all cleaning machines and laundry

good laundry service for 20pounds for a decent size bag

there was no laundry facilities.

facilities were great, made great use of the laundry room and breakfast before we left each day was great

i didn't need it but there was a small laundry room near the reception too

was fantastic, so was the room and all the amenities - complimentary laundry machines, room had everything we

free washers and dryers for laundry

it also had a laundry room

no laundry sunday.

a little noisy - room must have been next to the laundry or kitchen area or something.

didn t use gym so can t comment

poor wifi signal

room breakfast service friendliness of staff

the staff was always helpful with laundry service, directions to sites and in their assistance with booking

no laundry facilities, had to walk down to the adagio

would not get laundry done there, as it was very expensive compared to a laundrette down the road

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

reception toilets were hard to find and blocked by laundry trollies

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

laundry service was excellent

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

we did a laundry service which was delayed based on when we handed clothes over.

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

laundry was outside the bill,, only light breakfast was included in the bill

and even though the property listed a laundry room in their post, they do not have one on site

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry service is an external service

clean, fab location, good bar prices and late night food

would have liked laundry machines

laundry offer was very expensive.

no iron in room. have to go to a laundry room . basic for the price.

we enjoyed also the hotel bar in the evening

breakfast is very good

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

hotel clean staff helpful and friendly,breakfast first class location fab ,highly recommend

a wonderful daily breakfast included with the stay

we got a great room with a view as requested and the room service, even if the restaurant wasn't opened yet,

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

i placed some items for laundry but next day they return it without doing the request

it says that there is laundry service, but it is very very expensive they make you pay per item

we could hear the kids neighboring room. this could be from the connecting door.

laundry service way too expensive. however found local laundry within 900 m from hotel

we had them do some laundry

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

lovely hotel beautiful area and great swimming pool

chromecast option on the tv was a bit touch and go and it was hard to watch via streaming as the wifi connection

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

room location was in the basement in what can only be described as the laundry room

only do room service, no dinner or lunch in restaurant

great stay and staff done well to accommodate early check in

expected a spa pool and facilities and got disappointed when we learned it was only massages and beauty

son wasn t allowed in the rooftop bar as he was under 18 and no reference is made to this on the website and

both the dining area and cocktail bar were outstanding

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

that i did not like, however, it is good to note that gleneagles townhouse does not have vast spa facilities

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

staff were very attentive, room service was of a high quality and breakfast was delicious

nice swimming pool and spa area and very extensive gym

the hotel is pet friendly

incredibly comfortable, central location, staff very friendly and helpful, attention to detail, room service

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

gordon reception forgot other names restaurant and waiter service 100% especially guiseppi bar staff wonderful

great location, comfortable room, delicious room service food, lovely staff.

the hotel bar was great for a pre-dinner drink and the restaurant was delightful

more suitcase racks, no laundry facilities.

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

noisy back-yard activities at 7am, moving bins, laundry etc

overlooked yard where dirty laundry stored

however we were quite disappointed when a member of staff pushing a laundry trolley came along as the lift

and next to the cleaners laundry room

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

arrival, there was some old laundry left on the top shelf next to the safe

laundry service

think drinks came from bar downstairs but just thought they'd be available at

room is way too dark, no true laundry service option. door access card was very problematic.

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

we found some laundry from previous guests behind the curtains in our bedroom

booking, centrally located, kids friendly, good and friendly staff, good arrangements for kids bed, easy access

very cramped breakfast tables..

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

great gym

bar with views of castle were stunning

the rooms were outstanding and the spa and treatments were fantastic

everything i needed to cook a meal, do my laundry, do my work, has been thought of and provided

was good to have laundry facilities but the drying cycle of the washer/dryer was not very efficient and took an

wifi didn t work

the wifi was very poor. you need to have boosters so everyone can use the wifi.

noisy neighbours in the next room shouting at 7:00am. wifi unreliable or not working.

the bed doona was way too small for the bed and no laundry facilities on site or close to hotel

the hotel doesn't offer laundry service

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

the bed was very creaky and our room was right next to where the laundry room was and the staff would be in

the room we were given on arrival was 100 and next to the front door and laundry - noisy with the washing been

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

other but not big enough that we could have a party ud83dude00 the bonus was the food and the gym

was only mediocre value, and the kitchen service was slow

had a drink in bar and staff were so chatty

laundry across the hallway

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

there is also a free laundry service if needed which is handy if you need to wash your clothes

it also provided a guest laundry, and a light complementary breakfast if you require it

centrally located , validated parking, excellent facilities, great to have access to a laundry

laundry service was not possible because of miscommunication

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

pre-booked an early check in but this was not communicated to the hotel

lovely pool, great breakfast choice and loved my duck .

the swimming pool was quiet and perfect for an afternoon with the kids

i also wasn't convinced about the laundry services since a fresh pillow case and towel weren't clean

room was next to a laundry/housekeeping store

2 hours of waiting sent laundry to be done friday evening , sat at reception until sunday afternoon

room was opposite a laundry or service base

it s really noisy , you can hear the voices and the laundry machines , we woke up 7am with the room services

laundry delivery van was outside the room window before 7am everyday, including sunday and was

location. able to use gym and laundry facilities

staff, breakfast and laundry

laundry facilities were provided and staff were helpful figuring that out, but it was a bit of a

noisy outside from a laundry late at night and first thing in morning

there s no self service laundry. laundry service is a tad expensive.

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

245 second floor, the view was dirty laundry

room service stopped at 9

mini bar or room service so has to drink the bathroom water

small bar but we didn t use it

desk and wifi were good so i could do a little work before wandering the city from this well-located base

excellent location, minutes from prince's street but nevertheless quiet. wifi was great.

in the room there was no info on wifi or room service

the bar area and eating area were comfortable and clean very chic

there was a dining area & bar but think they could put a few sofas /chairs near

also an hour spa pass was included in the stay, but spa was very busy could not get into the sauna

spa was okay was very out dated and still a tad dirty

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

room was very close to the laundry facilities which made our room and surrounding corridor very hot

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

full sized laundry

we did the laundry on the last night

laundry room wasn t and and economical

amenities worked out well for an extended trip having a kitchenette and laundry on the ground floor

proximity to attractions, laundry facility

i have stayed at many local hotels but with kids the kitchen, laundry and room sizes are perfect

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

subpar wifi, skimpy breakfast portions

staff were amazing and friendly, the breakfast was gorgeous and then bed was amazingly comfy

we recommend this hotel to anyone travelling with a pet

it was surrounded by at least 30 big bags of laundry

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

he had to use the wifi for work and was very happy with the service

my only complaint is that the wifi signal in room 26 (b level) was very weak and would often drop out

wifi rubbish

great price lovely bathroom good room service

we ordered room service on the first night and the food was delicous especially the haggis bon bons and the

good breakfast and room service

great area for being local to the sick kids hospital as nephew was in intensive care so made it easy for getting

we did book 2 rooms for a family of 4 with 2 kids

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

guest information in room stated room service was available see room service menu but one didn t exist

close bar service

having a decent little tv and free wifi was also appreciated

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

wifi was the only letdown. not the best nor the fastest.

unfortunately the wifi didn t work.

cozy, fireplaces in the lobby and room, convenient to have the little honesty shop, large room with

30ish when the laundry/delivery was at the hotel

restaurant only opens for breakfast and dinner, and laundry is quite expensive

the wash and dry laundry facility was useful 5

would have loved a gym and laundry

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

the kitchen and dining area were very handy and the laundry service was an added bonus

laundry services and room cleaning are very nice

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

there is also a possibility to do laundry

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

to a courtyard with a beautiful view to an inside bar area

difficult to get them to connect and stay connected throughout the stay, this may be due to poor wifi connection

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

was terrible and very bad for ppl with kids or those not liking stairs

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after