big parking staff was nice and kind to help you

son didn't enjoy the kids pizza at dinner - small chicago town style

in kids room didn t work, some of the plug sockets were a little dodgy

never had breakfast hotel was great and lewis behind the bar was amazing

we wanted to order room service but it was 5 per person to get the food to the room

good range of facilities in house laundry

dodgy batch of laundry on our bed all clothes covered in fluff. rectified in morning.

of chemicals near laundry room, but that's actually reassuring

facilities for kids, balcony in room, view, everything.

the bed mattress was a little springy -pool and spa was very crowded with children and families

all staff were very pleasant and breakfast was amazing

freshly cooked and kids loved it

as we were there for a wedding at neighbouring hotel staff were fantastic even giving us early check in breakfast

but it was free parking and there was place so, all good

car parking. we were lucky. only 3 spaces.

the welcome and laundry.

really like the kitchen area

lovely hotel for staying in or even just to sit in the bar for a drink

good sized room with en suite bathroom. nice and clean with ample parking at the rear.

unfortunately the night we arrived there were about 20 screaming kids running riot around the car park til late

we didn't eat in the hotel but the bar was well equipped and nice to sit in

lots of fuel cars parking in the ev charging bays, the hotel needs to enforce parking rules

grounds, entry, old part of the building and ev charging. good beds.

comfortable room, excellent staff ample parking

great location plenty parking great bar and resteraunt

there was no free wifi

were no instructions for the wifi in the room, a wee welcome pack in the room would ve been great, but i

some features could use modernising and no wifi

the wifi was not up to normal standards, very spotty to poor.

no wifi in the room

no signal unless hooked into the wifi which there is free access too

the owner was very pleasant and welcoming bed was okay free wifi was good

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

wifi connection on top floor is poor

wifi poor

staff are friendly and attentive with room service everyday

it was easy to find, the restaurant had great food and a nice patio, lots of parking available

parking round the back too

staff were friendly and accommodating to an early check in which we were extremely grateful for and they allowed

no laundry machines. no ice machines.

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

lack of laundry facilities

the only thing missing was onsite self service laundry facilities

breakfast, so very disappointing

no spa or swimming pool

i highly recommend the brulee porridge with whiskey for breakfast

fingal is a great experience all round and breakfast is worth a mention to

the dinner and breakfast were of the highest quality and standard

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

an industrial noise like a laundry or something similar

we were offered free round on second occasion and free laundry on first occasion - might have been better to

the laundry facilities were good but process needs to be

superb facilities including kitchen and laundry

was excellent and the shared use of the kitchen facilities and the onsite laundry was most appreciated

laundry facility was a bit crowded when i was using it

the kitchen had everything you could need and we also used the laundry facilities a few times

but were pleasantly surprised by the room and facilities, including secure bicycle storage and laundry facilities

they went out of their way to help me with tourist questions, laundry facility operation (for a private laundry

having the self-serve laundry facilities in a separate building from the residence also worked very well

comfortable room; supportive helpful staff; close to multiple public transport; great laundry facilities;

like kitchen things, iron boards, laundry room are easily accessible

early check in was greatly appreciated, we will return

couldn't find wifi, though i didn't need to look very hard

wifi seemed to be managed by a 3rd party and wasn't secure

to enjoy the best of the many independent shops and cafes in the area and relax in the lively bar and restaurant

the bar and drinks on offer are extensive, and very good

sudterrain room right in front of laundry packing area. a bit lacking in privacy

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

laundry service

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

2 weeks of touring scotland we have never had a case where the empty plastic bottles were left by room service

bathroom with a lot of wonderful spa products, big tv, and a gorgeous huge window with heavy curtains

in the room there was no info on wifi or room service

bathroom with spa bath decoration breakfast

forgot cups & cutlery on our room service

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

for stuff like laundry

location, quiet place, friendly staff, comfortable room, wifi.

excellent breakfast

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

laundry service was efficient and reasonably priced

no laundry facility and valet laundry pricing is outrageous

it very noisey from 6am,laundry getting delivered right under our window

it would have been nice to have a laundry room to be able to wash clothes.

arrival, there was some old laundry left on the top shelf next to the safe

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

and next to the cleaners laundry room

laundry service

the bar area is cozy for friendly meetings with colleagues

this included giving us late check out

5 hours for a bottle of champagne room service

hotel, stunning rooms and roof garden, staff excellent and even room service food was good

the snug bar area isn't very obvious

was terrible and very bad for ppl with kids or those not liking stairs

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

room service would be a plus, the phone in the room has a little light that will stay on the whole

breakfasts, good wifi, easy walk to national and portrait gallery and top end shopping, level walk from waverley

late check out time of 12pm

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

full sized laundry

room was very close to the laundry facilities which made our room and surrounding corridor very hot

is no laundry room, although it may miswrite on booking

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

laundry wasn't open for the period i was there

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

they do provide laundry service to a company in town, but you pay for each article

quick and excellent laundry service

basement apartment was excellent - a huge room with sitting area and well equipped kitchen diner

fully equipped kitchen, great coffee and tea selection, comfy bed, big bathroom

wifi

the kitchen faucet was loose

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

no self laundry.

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

i would be happier if the room service would have wash or change the mugs.

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

decorated room with an amazing view (room 905), prosecco on ice, a card from team mal, and petals on our bed in

they provided us a pet kit to take to the room, with bed, bowls and carpet

feel the reception was in the bar with people surrounding and drinking

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

room service options i feel were very limited and there were always delivery drivers at the front

location, gym and great beds.

the rooms were outstanding and the spa and treatments were fantastic

would have liked laundry machines

no iron in room. have to go to a laundry room . basic for the price.

laundry offer was very expensive.

1. weak free wifi and mobile data signal ( three, and o2)

location, near train station and lots of bars and restaurants

everyone great location1 amazing handy east laundry facility coffee nd croissants in the mornud83dudc4cud83cudffd

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

brand new, modern hotel with total room package, laundry and breakfast

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

no laundry sunday.

a little noisy - room must have been next to the laundry or kitchen area or something.

the breakfast/bar connected is also great

on our return from one outing, we found that the housekeeper had arranged the kids' bed with their soft toys

room service food was diabolical

rooftop bar was a fantastic location for a few post dinner cocktails and once again the staff were superb

gym facilities were really good as

and super friendly staff, beautiful style and decoration everywhere (lobby, bedroom, bathroom, breakfast area)

brought my dog with me and was absolutely shocked at 100 charge per night for having a pet

a must do is the rooftop bar overlooking the square with views across the forth

room service would have been helpful

excellent location, minutes from prince's street but nevertheless quiet. wifi was great.

no wifi in room. shower difficult to control and water went all over bathroom.

the bed was comfortable and the wifi worked first time

lovely little bar in reception

only negative for me was the wifi was patchy

no room service

we also had problems with wifi connection but this might have been my ipad - staff tried their best to be

wifi is one where a page opens and you have to sign up, page never opened, had to leave early to

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

laundry service bery high and no parking

we used the on-site laundry twice

stayed with us , after her shift to ensure we were ok with a temporary problem you had in the laundry

laundry room very useful although you do need to load money onto an app

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

laundry service

room on lower ground floor, nest to office &laundry

they used a laundry service so we were able to do laundry

we even had enough room to do our laundry right in the room

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

location, breakfast, service, standard of room, gym

dinner was very good and the free dinner for kids was a nice unexpected bonus

room was very nice and clean with a spacious bath and shower

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

very good location and the breakfast was perfect

bigger room service menu

the bar was nice and cosy with an outstanding view of the castle, same with the restaurant

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

broadband speed via wifi was slow.

with your luggage, to welcome notes, night time turn downs, heated towels,milk & cookies for the kids

t think of anything i didn t like if i had to say something it would be too many stairs to the spa going down

complaint was if you sit near the bar during breakfast they fill the ice about 10

we enjoyed the location, the restaurant, bar and common spaces

ghd hairdryer and straighteners, full selection of toiletries, mini bar and room service

breakfast was fab

cocktails are on point and room service is quick and easy just exactly what your wanting for a night away

were comfortable with nice added extras, breakfast menu was varied and food delicious and the areas to drink

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

some laundry was lost

the wifi signal was very poor in our bedroom.

encountered a lot of problems whilst trying to order room service

-soundproofing not great- i coudl hear kids next door until late

laundry service is not good, small rooms, weak shower

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

2) i had issues with collecting a laundry 3 times

cost of having laundry done

pet friendly

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

is fairly expensive so i was a little surprised that things like coffee and breakfast were not included

the bar wasn't manned at all when we tried to get a drink

highly recommend getting breakfast with a cappuccino from the hotel

please order a whisky sour from the beautiful bar on your way to dinner, it is the best

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

it was surrounded by at least 30 big bags of laundry

wifi wasn't possible to use for us, this was due to being on one of the higher floors i think but

the library was open to relax in if you wanted and the lounge bar too

the wifi on the top floor wasn't great, sometimes it was weak

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

the rooms could do with an info sheet, with wifi code etc available.

room service food was excellent and hot when served

you only have room service available, which is fine, but the choice of food is very limited too and not the

noisy and can hear other rooms doors slamming and teolleys careying laundry outside early in

however we were quite disappointed when a member of staff pushing a laundry trolley came along as the lift

more suitcase racks, no laundry facilities.

hoped for as our window faced the back of the building, seeing and hearing trolleys full of dirty laundry from

overlooked yard where dirty laundry stored

it was a bit noisy as it was across from the cleaners'/laundry room and also close to the bridge (outside)

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

when coming out of it to find our room and it smelt bad - it was used to transport rubbish and laundry which

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

hoping that there was on site laundry

laundry facilities would be good for guests to do own laundry.

only complaint at all was the wifi service; it was either not working or extremely slow

advertising,no bar no laundry

the staff were fantastic and organised your laundry for you. walking distance to everything.

the wifi wasn t stable

the bar in the hotel is also nice

i love the room 21, it exceeded my expectations with the big fireplace, high ceiling, big window, well bright

i placed some items for laundry but next day they return it without doing the request

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

it says that there is laundry service, but it is very very expensive they make you pay per item

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

the soundproofing is a bit poor. i can hear people laughing and kids running at 5 am.

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just

laundry room wasn t and and economical

we did the laundry on the last night

the laundry room was very useful

the apartment was very well equipped and the on-site laundry facilities were a wonderful bonus.

unfortunately not even an on-site or very close laundry

for an apartment the only thing missing was laundry facilities

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

soo much room in serviced apartments. early check in friendly staff awesome location

the restaurant next door were breakfast is served at a discount, was beautiful, with great service and food