no laundry available for use

no laundry facilities

thought i was getting non-smoking room, but definitely smelled like smoke. building is dated.

did not like that other pet owners did not clean up behind their dogs, especially when the hotel provided both

pool and restaurant

we loved the pool and fitness room

breakfast and staff

the pool was closed!

breakfast was nice a little uperscale than what we re used to, no yogurt and the biscuits were

we appreciated the healthy breakfast food options.

i like the location, and the indoor pool area , and laundry unit

no change available for the laundry

they were right off my route and they accepted pets.

clean and fresh room and facilities. good breakfast helpful staff. easy parking

staff wonderful from front desk to kitchen staff to maid staff

accidentally booked a king bedroom with smoking

to be moved to another room and that room was a smoking one

housekeeping is awful, actual owner/manager is not customer service material and property is not pet friendly

parking right at door

parking was tight and staff owned diesel dually was double parked in front of our room and blocked

friendly, close, they did my laundry for a small fee

ample parking

wifi did not work although it was offered

need more lights in the rear parking lots of the hotel.

good breakfast with a really nice gym access only a few minutes from this location

laundry facility was very helpful within the stay

staff was very friendly. great breakfast.

comfort, location, morning breakfast, in room microwave and fridge.

outdoor pool and free ev charging

cleanliness, great breakfast!

had to do laundry, but they didn't have soap and change for the machines

no laundry facilities

also appreciated the on-site laundry

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

good breakfast. working ice machines! nice laundry services.

heated pool, bit small but keeps kids busy for a bit

the heated pool. i loved everything.

pool is tiny, but kids enjoyed that option

cleanliness, friendly staff, and the breakfast

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

indoor pool was cold

the pool water was too cold. the kids could not enjoy it as much as they wanted.

the breakfast was simple but nice

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

was dirty laundry in the bathroom, the curtain was hanging off the rods

location, breakfast, beds

the shuttle service was great.

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

front desk person did not book our airport shuttle for check out morning

dirty cold coffee, no free parking and no shuttle

shuttle transportation from the airport

morning breakfast was good

but if they had the opportunity to add a laundry room

to building from back parking lot

had a hard time connecting to wifi.

we got a king suite room since we were traveling with 2 kids

prompt shuttle service too airport

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

fitness center and laundry facilities on site

breakfast was excellent. staff was polite and helpful.

my son loved the outside pool.

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

on-site laundry was not available

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

great staff comfortable beds and wonderful breakfast. they even have a indoor heated pool

great service super clean and very accommodating with shuttles

accessibility to restaurant, and pet friendly

problematic thing that happened to me during my stay is that a car nicked my car in the parking lot which isn

more variety, hot breakfast.

many items were out at breakfast, indoor pool water was too cold to swim.

breakfast not before 6am

plenty of parking

the breakfast area was very nice but the menu layout and ordering process was confusing first thing in

swimming pool was closed for repairs.

the airport shuttle does not operate until 8 am, forcing myself and other guest to use uber for a early ride

we've been to lots of hotels but this one really impressed the kids

no laundry service.

did not have a laundry area.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

access to spa was

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

staff was excellent and i was thrilled that it was pet friendly

plastic straws in the kitchen.

room could have had a couple more machines and been a little more updated but overall they have a gym area and

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

the bar was spectacular!! you don't need to leave the hotel to get a drink.

enough parking and the toilet paper was very thin

clean quiet comfortable beds really warm pool

needed to use the laundry facilities

of room , right across from vending machines, laundry and elevator

you need cash for the laundry and snack machines so take quarters with you

close to biltmore and biltmore village. also like the laundry facilities.

laundry facilities didn t have detergent

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

pool closed too early.

renovation,, parking, no bar, no vending machines

nothing provided in the kitchen nothing.

less than 1 day before arrival that indoor pool was closed

no laundry

are no laundry facilities at the hotel

full laundry bags on floor outside our door from before we arrived, entire time we were there

room service was not available as advertised..... short staffed

limited parking

we used the fitness room and the laundry services to do a load of laundry no complaints

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

facility - clean - attractive great little mini suite - kitchen, office area, lounge area

breakfast, no laundry facilities, price is overrated.

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

clean! great pool!

they have a wine and appetizer bar around the 5 o clock hour however we were not there during that time

handy to have laundry room

laundry facilities

very quiet,spa was amazing and private,breakfast was great,very modern, clean, quiet toilet

everybody was friendly and it had a good size pool and jacuzzi

thank you for the lights in the parking lots

breakfasts and the laundry facilities were down

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

they have laundry machines, too

there were no laundry bags, the shampoo seemed watered down

my kids however loved it

nice and clean. big rooms. smiled staff. swimming pool. parking spot for big trucks

always a parking spot

nice indoor pool, although small

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

near outlet mall an interstate very good laundry room

breakfast was packaged muffins, granola bars, and coffee

clean, pet friendly, and the staff were awesome

very centrally located, very clean and good parking area with plenty of light.

says breakfast if microwave muffins are breakfast found used soap in shower

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

food was gourmet from breakfast, to in-room service, to elegant dinners

could not find the fitness center

toilet was way too low and no bar to get down to it. other than that was perfect stay.

room service breakfast had good options and was delicious

the was a laundry and it was clean

i especially liked the dog walking trail next to the parking lot with mutt mitts and trash cans

:) fortunately i had no kids with me as i walked through the giant smelly cloud of second hand pot smoke

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

room wifi was weak. it would intermittently stop working.

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

were no sheets for the pullout bed - feels like if you asked the ages of my 3 kids and know we’d need to use

she suggested room service

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

the pool

there should be a cheaper price for the kids menu

the room service was good, the attendant was friendly and delivery was fast

food selection at restaurant, my kids are so picky

charged for wifi

a little noise from kids next door but only for first night

swimming pool

the parking was sometimes packed & difficult to find a space at or for this hotel

it would have been nice to have more dishwasher detergent and a laundry pod.

we loved the fact that we could cook there and do our laundry in the room as that was where we stayed half way

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

kitchen and laundry facilities

convenient location. very spacious. well equipped kitchen. in unit laundry. large shower.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

facilities were clean, and my kids loved the pool

the scrambled eggs at breakfast.

very convenient to biltmore village and biltmore estate. pet friendly.

if you plan to use the pull out couch (like we did for our kids), reconsider

the pool was wonderful and very clean

bathroom smelled of cigarettes even though it was a non-smoking room

people should not be allowed to hang out in the parking lot like that

wifi would never work and staff wasn't able to help

very clean rooms and pool. very slfriendly staff.

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

ice machine and laundry centrally located and working

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

also our room was next to the laundry so there was some noise

pet friendly , good breakfast

very clean. guest laundry on site. and the subtle hidden jokes all over.

i used their laundry facilities

we used the laundry facilities and found them to be clean and in good working order

a big plus for us was the two tvs; the kids had their own space to relax in the living area while we could

pool, gym, breakfast not available due to covid19 - so not the hotels fault

i did do a load of laundry, $5 plus soap

the pool was amazing and i really liked the fact that capacity was enforced

the indoor pool.... the water temperature was ok but the air was to cold

liked the pool, patio and bar area.

parking lot was being repainted and this was an inconvenience

we brought our own laundry down front attendant not sure about the laundry

shocked to learn there was no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

no laundry facilities

breakfast was fantastic

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

only one elevator and it broke down briefly. not many laundry washers and ice machines

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

clean room, easy access to city and freeways. on-site laundry.

they also have laundry for guests, which came in clutch with an 18 month old

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

breakfast was very good, lots of fresh options

plenty of parking space and no extra charge

it was clean and the rooms were nice. great location and good breakfast.

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

more parking

i'm sure kids will love the pastries, waffles, cereal, two kinds of sausage and juice

the pool area is small and the hot tub was out of order

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

had guest laundry and hair dryer in room for drying out gear

outside doors to rooms. i like that they had a laundry facility in the hotel.

very clean. good breakfast.

delicious breakfast

king room standard hampton inn breakfast cheerful knowledgeable helpful staff safe free parking elevator nice

the swimming pool was closed. the breakfast seemed very meager.

in my opinion the pet fee is too high!

my laundry was stolen from the dryer and nothing was offered to help

the man at the desk was very nice, but he was the person hired to do the laundry at night

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

laundry was available on site

nice to have a laundry and the washer and dryer took credit cards

laundry room on-site

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

the entire hotel seemed quite new or newly renovated, including pool and gym, very pleasant staff, especially

cleanliness parking room size and layout

each morning the breakfast was great

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

no dirty laundry bags were provided (but were clearly on housekeeping

trash in laundry room was overflowing, but the evening staff was quick to clean and freshen the area before

were no bags in the trash cans and there was no water in the pool

the on-site complimentary laundry is wonderful

all the amenities you can think of, a generous kitchenette in the room, 24/7 access to free laundry room, and

reclining chair, laundry basket, purse hooks etc

laundry was free

nice hotel, free laundry

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

pool was a little cool but the weather probably was the cause for it.

room and pool is amazing

they have a pool and gym

tricky access in and out of hotel. parking arrangement is challenging.

hotel room, laundry room, parking

parking on site an laundry very useful

it is pet friendly. we did not bring our dogs but will stay again with them.

it was 3 of us but if you have kids with you this is the room to pick

location, pool table, balcony, pool, and pet friendly! loved it!!!

maybe it should be a fusion kitchen, but it wasn't tasty at all, it was just awful

no room service

online states a mini bar & room service

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

i could never locate any ice machine, which requires call room service for everything at all hours

the staff was so friendly. my pets were welcome.

hour room service would have been the most wonderful treat

from valet to room service, impeccable.

in 2021, even free wifi needs to be of top quality

breakfast, there was none.

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

wonderful gym

the upstairs bar is fun and plentiful

kids would fall in

and surprise of pet fee , added during cost after booking/choosing pet friendly room

we found a cute bar nearby, had a drink and watched football

the rooms were huge and clean, the spa bath was perfect, staff was friendly and the breakfast at hemingway

to change rooms . mainly , add self parking option and , ev charger somewhere .

staff made our valentines stag extra special with the addition of rose petals and candles in the room

hotel amenities were very cool: pool area, roof top patio, laundry

it has laundry facilities next to the swimming pool and work out room

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

to many restaurants, shopping and fun places for kids/family

the gym location of the gym

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus