things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

great staff. clean and comfortable. nice indoor pool. breakfast had good variety, hot and cold.

we decided to go for a dip after our workout in the gym

hot breakfast was very good except no bread was served

but if they had the opportunity to add a laundry room

would like a cable machine in the gym

location, gym and pool

shuttle from airport stayed late since my flight was delayed 2 hours

we had seen on the website that the pool would be closed for renovations, so were pleasantly surprised to find

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

fitness center and laundry facilities on site

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

clean room plenty of parking

breakfast ended too early. being charged a pet fee. no inside pool.

breakfast not until 6am. but they did give us stuff the night before.

breakfast was good as well, and the staff was very accommodating and helpful

pool was great for the kids

location was great. breakfast ? i was expecting a larger hot breakfast.

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

parking

with a broken cooling knob, one drawer handle was missing, location was very noisy, and the pool was not clean

needs a better breakfast selection is all.

shuttle not early enough

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

was dirty laundry in the bathroom, the curtain was hanging off the rods

enjoyed late check out

location, pool and hot tub, friendly staff.

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

location and free shuttle to airport by a very nice and considerate employee.

wifi signal was awful

nice breakfast (not free) and dinner options

that a shuttle to the airport would be available

the staff was very friendly and helpful. the indoor pool was really nice! :)

the breakfast area was very nice but the menu layout and ordering process was confusing first thing in

too much chlorine in pool.

friendly, close, they did my laundry for a small fee

parking was cramped

the wifi was so easy and the connection was reliable

wifi was awful.

anyone with a mobile wifi in their pocket can see all your private information

no laundry service.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

did not have a laundry area.

this hilton did not provide breakfast for guests nor did they have laundry facilities

the pool, spa and restaurant was great!

no laundry available for use

no laundry facilities

i ended up sitting on a curb in the parking lot until my back hurt

was pet friendly, close to the flat rock theater

pet friendly, comfy bed and pillows, great breakfast buffet!

nice staff, very clean, large rooms, excellent breakfast, very nice pool

we loved the pool and fitness room

the pool was closed!

the breakfast was good value and a nice variety of foods

breakfast was nice a little uperscale than what we re used to, no yogurt and the biscuits were

i like the location, and the indoor pool area , and laundry unit

no change available for the laundry

front desk person in the evening was so kind to open the breakfast area to get some milk for my kids to have

they were right off my route and they accepted pets.

the breakfast was great

i did get a smoking room, but even so it did stink

that a room was available and it was pet friendly.

housekeeping is awful, actual owner/manager is not customer service material and property is not pet friendly

breakfast was excellent, also the location

parking lot was spotless

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

it could have a small kitchen in the room

were having repairs made to the parking lot so parking was a challenge during my stay

friendly, rooms clean, hotel clean, pool clean, breakfast was great

not enough washing machines -- it was hard to do laundry.

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

the breakfast and the fact that the hotel was quiet. gym was great too

very good hot breakfast. excellent location to biltmore estate, 10 min max.

was the first pet friendly hotel we have stayed at

i love that they had a laundry corner - very convenient

of room , right across from vending machines, laundry and elevator

you need cash for the laundry and snack machines so take quarters with you

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

we used the fitness room and the laundry services to do a load of laundry no complaints

wifi was not good, car was ransacked when i forgot to lock it

no laundry service

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

breakfast was great and coffee was available 24/7

parking was a little limited, we found a spot, but there weren't many left

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

indoor pool was awesome

the facilities (gym, pool, hot tub) were amazing

not told that the hotel was undergoing renovations, no pool or gym

renovation,, parking, no bar, no vending machines

no laundry

are no laundry facilities at the hotel

full laundry bags on floor outside our door from before we arrived, entire time we were there

was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

laundry facilities

handy to have laundry room

clean, truly welcoming for pets.

the staff fas good and helpful during breakfast

and wifi were substandard

my room was right next to the laundry room so i was disturbed my entire sty

there were no laundry bags, the shampoo seemed watered down

they have laundry machines, too

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

laundry hanging in the top floor front window. characters loitering on property.

gym and pool were closed

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

always like this hotel because of the breakfast, pool and spa

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

nice place fo kids

near outlet mall an interstate very good laundry room

breakfast, expand the menu

clean, pet friendly, and the staff were awesome

was no wifi in the area and which i understand is out of their control but i was there for work and needed

says breakfast if microwave muffins are breakfast found used soap in shower

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

massage at posiedon spa was amazing

the room service breakfast was delicious

a good selection of food and drinks - while we were there we saw a lot of families with little kids

did not get a chance to try their spa but it was cozy and the people were so nice

room service is open until 10pm which was convenient

she suggested room service

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

the pool

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

the staff was friendly and the boxed, grab and go breakfast was convenient

very friendly staff, beautiful, wonderful smelling lobby area w restaurant, bar and starbucks coffee

everything was great except for being charged to use wifi.

a little noise from kids next door but only for first night

our kids enjoyed the indoor pool

very clean, great location, super comfortable, onsite bar and bistro

kitchen and laundry facilities

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

if there would have been a small box of laundry detergent, that would have been extra great

no laundry soap, no dish soap, and little bath products.

spacious rooms were well appointed and comfortable. kitchen and in-room laundry available.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

like outdoor area,pet friendly & room very well set up.can t think of a thing.

the kitchen and how spacious the room is.

parking was tight, had to overflow to a near by business.

attention to detail at breakfast

barrier to doing laundry was need for tap to pay

the gym and laundry facilities always kept clean

i enjoyed the indoor pool

erica at the front desk dealt with an unexpected mishap over breakfast amazingly so it was not at all an issue

new, sparkling clean property. full, well equiped kitchen. nice staff comfortable bed.

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

also our room was next to the laundry so there was some noise

ice machine and laundry centrally located and working

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

they had a strawberry compote for the waffles at breakfast and it was very popular for our kids

the was a laundry and it was clean

i particularly enjoyed the food choice available in the bar / restaurant

again, the food was good and our kids ate free with both adults eating

wifi was spotty at best but not a problem

room service wasn't available, but the desk was very helpful in directing us to the restaurant

very clean. guest laundry on site. and the subtle hidden jokes all over.

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

our view was of the parking lot yet we really got a view

sensing my displeasure, albeit composed and understanding, the desk clerk ran out to the parking lot as we were

i did do a load of laundry, $5 plus soap

so clean and modern decor. pool was clean.

the pool was clean, bright, and handicap accessible

food across the parking lot at carabas

the pool was delightful, and the room was lovely

we brought our own laundry down front attendant not sure about the laundry

no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

shocked to learn there was no laundry facilities

the free ev charger was an additional amenity that was helpful & useful

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

only one elevator and it broke down briefly. not many laundry washers and ice machines

they also have laundry for guests, which came in clutch with an 18 month old

clean room, easy access to city and freeways. on-site laundry.

reception staff, swimming pool, spacious room, laundry facility

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

rooms were very clean. bathroom shower was great. breakfast was good.

free parking is always a plus

travelers looking to use the indoor pool should be aware that the facilities are rather small, posing extra

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

outside doors to rooms. i like that they had a laundry facility in the hotel.

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

the man at the desk was very nice, but he was the person hired to do the laundry at night

my laundry was stolen from the dryer and nothing was offered to help

laundry was available on site

the laundry facilities were good too

nice to have a laundry and the washer and dryer took credit cards

laundry room on-site

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

complementary dinner, amazing service, great selection of food for breakfast.

the indoor heated pool and gym are great additional perks

i'll never again stay in a pet friendly hotel again

reclining chair, laundry basket, purse hooks etc

the on-site complimentary laundry is wonderful

laundry was free

nice hotel, free laundry

the kitchen in the room was amazing!!! also, the laundry facilities!

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

wifi wasnt good enough.

clean and quiet. great breakfast!

small parking lot

the indoor pool and spa was very clean too

hotel room, laundry room, parking

parking on site an laundry very useful

accommodations, friendly staff, pet friendly, extremely convenient to restaurants and the orange peel music

location friendliness of staff free wifi

it's convenient, clean, pet friendly, the rooms are quiet even near the elevators, and the downtown location

the fitness center was well equipped and the condition of the equipment was very good

we would have liked to have room service but we were informed that it is in the works.

i could never locate any ice machine, which requires call room service for everything at all hours

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

there is no room service offerings but great access to amazing restaurants.

convenient location. super friendly and helpful staff. nice rooms. pet friendly.

the gym has pelaton bicycles

hour room service would have been the most wonderful treat

a little more variety on breakfast & dinner menu.

pet friendly

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

not kids friendly as kids can open the bathroom door anytime

kids would fall in

the upstairs bar is fun and plentiful

room service was absent even though we had asked

- my mimosa didn t come out until 15 min later - apparently our server was also bartending

staff made our valentines stag extra special with the addition of rose petals and candles in the room

service in the bar was sketchy. understaffed.

no wifi and no heat. was moved to another room with heat but the room was dirty.

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

the pillows were terrible they reminded me of a sack of laundry

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

the wifi was awful. i ended up just using my own service. the water pressure could be better.

wifi password was hand written on key card and as hard to read - had to call front desk

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

well stocked kitchen, including k-cup and drip coffee makers (along with coffee), large refrigerator, dishwasher

layout and amazing kitchen

the kitchen is fully supplied if you decide to buy groceries and make any meals

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

laundry facility was very helpful within the stay

clean rooms, nice gym, friendly staff and surprisingly complete breakfast!

the hotel and the room were very clean, bathroom still looked very new and breakfast was awesome considering

average hotel room, breakfast, parking, etc

worse is the pool is on the highway side, while 2 other sides are lovely woods

wifi signal in the room very weak. took some time to get connected.

clean, beautifully designed, location, friendly stuff , great breakfast

breakfast was free and exceptional

breakfast was off the charts wonderful. location was great!

did not get to taste the breakfast, but the bar was great!

hotel amenities were very cool: pool area, roof top patio, laundry

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

it has laundry facilities next to the swimming pool and work out room

having a small kitchen is a definite bonus

the facilities were clean and the indoor pool was a huge plus for the kids

room service ends at 9pm

was delicious every morning and the hotel is super nice especially with roof top bar fro added convenience

breakfast was better retain most free hotel offerings. gym was clean but very small.

+ comfortable and clean + close to downtown + stable wifi + spacious room

internet did not work most of the stay but was given password for the meeting wifi, so all good.

they brought 1 & said all others were in the laundry

pet fee is very high. they charged $75! on-site laundry had broken machines with no

breakfast was wonderful and liked the gated

the gym was nice and had lots of equipment

no microwave and they shd mention there is free wifi and have it on the rooms how to access the free one

we also took advantage of the guest laundry room which was very helpful as we had been on a long road trip

used laundry facilities all good

and big family room guest laundry nice mall really next to the hotel (with food options) animal

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

i got locked out of the laundry room and they immediately let me in

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

good location for walking around downtown; very good to-order breakfast.

terrific breakfast - way beyond typical hotel fare

breakfast was wonderful, too

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

very comfortable and free laundry facilities were a great convenience.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the smell was not pleasant. it was like dirty laundry everywhere.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

convenient location. super friendly staff, free laundry and good food in the restaurant.

laundry was behind

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

very clean and nice! evening bar staff was amazing

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

also appreciated the on-site laundry

no laundry facilities

had to do laundry, but they didn't have soap and change for the machines

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

a smoker probably does the laundry because a smoke smell was detectable in the linens

facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking, very

also rude when i asked for wifi password

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

gym was great, the bed was very comfortable, the room had plenty of space, and the full kitchen was

get a very needed hair conditioner immediately , and making it very easy to extend out stay to a late check out

big closet, suitcase storage under bed, we ll-planned kitchen, and nice shower

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

little outdated, found a hair on a towel & had an empty lotion bottle, wifi was so so, and bed was hard

the breakfast was not very good.

the breakfast was quite good, and the staff were really nice and friendly.

i liked the location, free parking and breakfast.. the room was spacious and very comfortable.

thing i didn't like was they were doing some renovating and there was some things in the parking lot taking up

laundry facilities could have been a bit nicer

5hrs for a small load of laundry to dry

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

and my room was next to the guest laundry which was used late into the night

size room, cookies during day, coffee out always, hot breakfast and laundry

employees were nice. laundry facilities

nasty smell on 2nd floor in laundry room

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

laundry should be free to customers.