pool was closed but on bookings it did not state that

location shuttle to airport

our view was the parking lot, the other side of the hotel had mountain view s.

breakfast was amazing

also, large refrigerator, microwave, sink and even a dishwasher in the kitchen area

the staff was very friendly and helpful. the indoor pool was really nice! :)

it would be nice if the shuttle had longer hours.

was great - there were shops and restaurants nearby, the hotel had a shuttle

the food we ordered in the bistro bar one evening was delicious

the property has great amenities including a scaled down restaurant and bar and next door is a cracker barrel

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

fitness center and laundry facilities on site

glad it was pet friendly but a charge for pets seem unnecessary

bed very good. breakfast good. trouble with wifi.

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

shuttle to and from airport are top notch

on-site parking allowing us to shuttle to the airport and leave our car at the hotel

but if they had the opportunity to add a laundry room

the shuttle was great.

customer service; the staff was so accommodating of our every need, including a 3:45am shuttle to the

the free breakfast was ok, need a little more variety. but hey, it's free!

limited parking, if arriving late to hotel may have to park at nearby restaurant

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

hotel room was so clean and the hotel a lot to offer, breakfast, washer/dryer and a target within walking distance

with a broken cooling knob, one drawer handle was missing, location was very noisy, and the pool was not clean

front desk person did not book our airport shuttle for check out morning

not like the look of the hotel, when i pulled in the parking lot

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

enjoyed gym, pool & excellent breakfast!

late check out

staff who helped in the breakfast area were exceptionally patient and kind, especially with the kids

was dirty laundry in the bathroom, the curtain was hanging off the rods

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

nice bed and room. clean pool and spa.

bed, shower, breakfast, staff!!!

did not have a laundry area.

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

friendly, close, they did my laundry for a small fee

was a little bit of pet odor near the side exit but to too bad

wifi, breakfast included had good choices, fridge and microwave in room, good water flow in the

parking was cramped

anyone with a mobile wifi in their pocket can see all your private information

never had cash at the desk. needed change for laundry and for snacks.

and not a big deal for most, but the guest laundry dryer did not work well

the front parking area was very well lit which was helpful since the sun sets early in the winter

safe location near interstate. best pet friendly rooms. quiet, clean, nice people

pet friendly

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

we used the fitness room and the laundry services to do a load of laundry no complaints

parking was a little tight to get in and out of but was fine

breakfast, no laundry facilities, price is overrated.

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

our kids loved the pool, and the room size was great

a night and booked for 154, we had request a pet free room and ended up having to change rooms because smelled

laundry facilities

handy to have laundry room

the pool area was gorgeous as well

staff was wonderful, spa was nice. great breakfast

very clean, staff is friendly and very helpful, the pool and hot tub are very clean and the breakfast was

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

laundry hanging in the top floor front window. characters loitering on property.

my room was right next to the laundry room so i was disturbed my entire sty

breakfasts and the laundry facilities were down

there were no laundry bags, the shampoo seemed watered down

handicap parking is on the opposite side of the building from the elevator

nice place fo kids

always a parking spot

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

clean habitation, the pool.

near outlet mall an interstate very good laundry room

breakfast was packaged muffins, granola bars, and coffee

clean, pet friendly, and the staff were awesome

breakfast, expand the menu

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

the breakfast and the fact that the hotel was quiet. gym was great too

very good hot breakfast. excellent location to biltmore estate, 10 min max.

you must everywhere must were a mask but not at the gym

close to biltmore and biltmore village. also like the laundry facilities.

of room , right across from vending machines, laundry and elevator

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

needed to use the laundry facilities

i love that they had a laundry corner - very convenient

lovely pool and setting

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

my favorite part was sitting by the fire in the library bar in the lobby

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

the prices at the bar and restaurant were a bit high.

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

are no laundry facilities at the hotel

wifi

room service was not available as advertised..... short staffed

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

convenient to biltmore. pool open.

indoor pool was awesome

no pool or workout facitilies were ready

kids had fun in the pool, room was large

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

hotel as a whole was well maintained and designed. restaurant and spa on site.

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

the spa was amazing!

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

the entrance is a little weird as you enter in the parking garage and have to go to the 2nd floor to find the

very friendly staff, beautiful, wonderful smelling lobby area w restaurant, bar and starbucks coffee

gym and pool

we did struggle to find adequate parking but, other than that, no complaints.

a little noise from kids next door but only for first night

could use a few more parking spaces

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

breakfast was tasty, however, the highly processed nature of the food was not the best in my

suite was spacious with a nice kitchen & separate bedroom from living area

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

we loved the fact that we could cook there and do our laundry in the room as that was where we stayed half way

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

was able to do some laundry to stay fresh the rest of the trip

if there would have been a small box of laundry detergent, that would have been extra great

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

parking is easy

location, room, cleanliness, pool, hot tub, and breakfast were all excellent, i would definitely recommend this

i felt pampered especially at breakfast

kitchen was nice

very clean. guest laundry on site. and the subtle hidden jokes all over.

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

the kids had a great time

we also loved the pool

i did do a load of laundry, $5 plus soap

their indoor pool being open from 6am-10pm was an added bonus

bar prices were a little spendy, when a single shot is 12$ but a double only adds 4$ you know

parking lot was being repainted and this was an inconvenience

glad to have the gym

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

they also have laundry for guests, which came in clutch with an 18 month old

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

reception staff, swimming pool, spacious room, laundry facility

only one elevator and it broke down briefly. not many laundry washers and ice machines

we brought our own laundry down front attendant not sure about the laundry

we did laundry there and the staff even went above and beyond and folded our laundry

no laundry facilities

shocked to learn there was no laundry facilities

ev chargers and location

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

also our room was next to the laundry so there was some noise

ice machine and laundry centrally located and working

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

i loved how breakfast was still included during covid as a grab and go style, where as another hotel i

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

more parking

kids and myself loved pool and hot tub

rooms were very clean. bathroom shower was great. breakfast was good.

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

had guest laundry and hair dryer in room for drying out gear

no laundry facility

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

laundry was behind

convenient location. super friendly staff, free laundry and good food in the restaurant.

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

wish i knew in the pool and the ball was open we did not eat breakfast there cuz i had to have surgery and plus

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

wasn t really clean but i didn t care because i was happy to have a smoking room

even though the room was non-smoking, the room reeked of stale cigarette smoke and some type of coverup smell

nice to have a laundry and the washer and dryer took credit cards

you can cook yourself if needed, they have laundry and even walk-in breakfast

laundry was available on site

the laundry facilities were good too

very friendly staff. clean laundry room.

i loved that i could do my laundry on site before heading home from

nasty smell on 2nd floor in laundry room

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

laundry should be free to customers.

like the fact they had a gym

private parking lot

conditioner didn't work in the room, gym had no water or sanatizer to clean equipment, and stains on the carpet

i liked the location, free parking and breakfast.. the room was spacious and very comfortable.

we arrived to scope out the property the parking lot was almost empty, less than 8 vehicles

and my room was next to the guest laundry which was used late into the night

laundry facilities could have been a bit nicer

i used the laundry facilities and they were great

to room across from laundry and someone decided to do laundry after 11 p

5hrs for a small load of laundry to dry

parking on site an laundry very useful

hotel room, laundry room, parking

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

it was 3 of us but if you have kids with you this is the room to pick

such an incredible, friendly staff! and i loved the gym.

lobby bar is perfect place to relax and listen to great music

bed was extremely comfortable view was nice bar was pretty

beautiful property! room was spacious and well maintained! drinks from the bar were great.

great location helpful staff awesome bar area with live music tesla s to transport us around

there is no room service offerings but great access to amazing restaurants.

laundry room on-site

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

full kitchen with full size fridge inside dishwasher

the kitchen, bathroom , desks and other furniture were conveniently placed

i'll never again stay in a pet friendly hotel again

no laundry facilities

no laundry available for use

we had 2 large dogs with us and they were very pet friendly

outdoor pool indoor pool

the breakfast was perfect as it had something for everyone

even when the one day was too cold, windy and rainy to go out so we sat in our room and i did laundry which

great amenities, especially free laundry and the kitchenette

the on-site complimentary laundry is wonderful

laundry facilities, gym

laundry was free

delicious food, spacious bathroom, nice laundry facility,

on site laundry facilities, indoor pool and gym bonuses

there's a laundry room on the first floor, you can buy soap at the front desk

i got locked out of the laundry room and they immediately let me in

self-serve laundry room was a major plus for us

only breakfast was coffee

great staff, comfortable rooms, pet friendly and very pet welcome. highly recommended.

the restaurant and bar closed too early.

room service was pricy. otherwise a good value.

delicious breakfast. excellent service

continental breakfast wasn't open due to covid19 which i totally understand

there were no bath towels no wifi and the management was rude.

housekeeping is awful, actual owner/manager is not customer service material and property is not pet friendly

parking could have been better. very tight in truck.

wifi was unavailable, i had to go to the front office multiple times because our key wouldn't work

convenience to walkable areas. pet friendly. front desk service very accommodating.

no wifi and no heat. was moved to another room with heat but the room was dirty.

also the hotel gym treadmill was in bad shape with a slipping tread

the person on the phone had a chance to let me know the restaurant was closed and there was no room service if

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

parking was a bit challenging with slopes and parking repairs

my kids loved the pancake maker and the pool was a nice addition

is basic with no frills but extremely clean, very friendly staff, excellent wifi and has free parking

the pool was great except the hot tub jets didn t work

could be a much better breakfast

nice staff, very clean, large rooms, excellent breakfast, very nice pool

we loved the pool and fitness room

we went swimming a few times and every time the pool was empty which was a big win

we loved the pool and fitness room

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

location and having restaurant and bar in house.

wonderful gym

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

the was a laundry and it was clean

pet friendly and has a nice walking path off the parking lot

liked the well lit parking lot and abundance of security cameras in the parking lot

loud kids running the halls and the parents taking no control.

room wifi was weak. it would intermittently stop working.

the pillows were terrible they reminded me of a sack of laundry

amenities nice appreciated the laundry so we could pack less for the trip

had a full laundry bag of clothing that was taken from our room by cleaning staff

also loved that there was ev charging on site

great gym

i like the location, and the indoor pool area , and laundry unit

no change available for the laundry

breakfast area was clean and there were plenty of items to choose from

clean, quiet, exceptional staff, great selection for breakfast, well taken care of

not enough handicap parking

the kitchen and laundry were an added bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

loved that it had laundry in our room that s a bonus

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

our pet, who is absolutely adorable but too shy, felt good enough to run up to the staff for a treat or

lobby, room, pool, breakfast, roof top restaurant.

loved how clean it was and big and open and breakfast!

the breakfast included was amazing! the staff was also very friendly and accomodating.

sofa bed for kids, like most hotels out there, was completely uncomfortable

from the attractions than we'd hoped, the bed sheets had a lot of mysterious hairs on them, the gym was tiny

there was supposed to be a indoor heated pool, and there wasn t

gym was very small

room service ends at 9pm

hotel's staff, (from valet parking to the front desk employees to the housekeeper and kitchen staff), everybody

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

the reserved parking makes arrival so easy

kitchen is well appointed-i especially liked the sharp quality knife set beds were comfortable, and

easy to get to, clearly defined parking right behind the hotel, and an elevator to the 3rd floor where the

was central to everything, onsite parking a big plus

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

the bar is a nice place to unwind with a drink

room phone not operational. had to use cell phone to order room service.

gym was awesome

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

the first floor and gym facilities

wifi kept fading in and out

no room service

very comfortable and free laundry facilities were a great convenience.

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the smell was not pleasant. it was like dirty laundry everywhere.

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

we were there for a baseball tournament and needed a laundry

laundry bag was not in closet to take home dirty clothes

laundry facilities, golf course, breakfast!

there was no detergent in the dispenser in the laundry room.

hotel amenities were very cool: pool area, roof top patio, laundry

it has laundry facilities next to the swimming pool and work out room

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

the gym and pool area were well equipped and easily accessible

we were given a room on the quiet side, but young kids like to rev their cars before they enter the tunnel

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

great big comfortable room with complete kitchen

very clean, good breakfast, good location.

i understand it's a pet friendly hotel and i'm an animal lover, but spraying or fumigation is required in

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

were put in a room way in the back of the place, near the laundry facilities or restaurant

the gym is fantastic, and the hotel offers plenty of activities to stay active during your stay,

property and spa were like something out of a dream

i also tried for our 4 day stay to get wifi to no

also, it s important to book spa appointments as soon as possible because they book up quickly