wish it had an outdoor pool

our pet, who is absolutely adorable but too shy, felt good enough to run up to the staff for a treat or

lobby, room, pool, breakfast, roof top restaurant.

the breakfast included was amazing! the staff was also very friendly and accomodating.

sofa bed for kids, like most hotels out there, was completely uncomfortable

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

had a full laundry bag of clothing that was taken from our room by cleaning staff

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled

great gym

gym was very small

room service ended too soon and front desk was not the most welcoming

we also participated 2x in a fund raiser where you opt out of room service & they feed a local family

personally, i would have liked a sauna to steam room to go with the pool.

no kitchen or microwave as

it s a pet friendly hotel but not a lot of green areas to walk you re dog.

they also had young kids running back and forth and yelling

no sink at coffee bar or microwave.

the person on the phone had a chance to let me know the restaurant was closed and there was no room service if

wifi was extremely weak and dropped out so much i could not use it

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

room phone not operational. had to use cell phone to order room service.

the staff were very helpful. i didn't bring a dog but it's nice that the hotel is pet friendly.

great location, clean and great breakfast.

parking on site an laundry very useful

hotel room, laundry room, parking

gym could have been better.

pool was open but ice cold

liked the gym, the pool table, loved the adopt a dog :-)

happy to bring our dog and pleasantly surprised how exceptionally clean everything was giving the pet friendly

nice breakfast selection & availability of coffee first thing in the morning is much appreciated

i like it nice and hot, so room service is never an option

tea or coffee facilities in the room even though they were supposed to be included wifi is awful both the standard

hotel if traveling with your pet

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

the location was great. the gym was nice and convenient, loved the bottle water in gym.

location, comfortable, and parking, pet friendly with a public park nearby.

the upstairs bar is fun and plentiful

maybe it should be a fusion kitchen, but it wasn't tasty at all, it was just awful

we would have liked to have room service but we were informed that it is in the works.

great location helpful staff awesome bar area with live music tesla s to transport us around

no room service

i could never locate any ice machine, which requires call room service for everything at all hours

the kitchen and laundry were an added bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

loved that it had laundry in our room that s a bonus

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

kitchen is well appointed-i especially liked the sharp quality knife set beds were comfortable, and

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

great location.......very central. free parking was a major plus.....highly recommended!

layout and amazing kitchen

very comfortable and free laundry facilities were a great convenience.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the smell was not pleasant. it was like dirty laundry everywhere.

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

prior to my arrival i received a phone call stating that my room was ready as i had requested an early check

$75 pet fee with a $99 room

beds are very comfortable. gym is nice and very clean.

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

having laundry on property was great

breakfast had fantastic options, even including a cage-free frittata which was excellent

the couch and the carpet were in a dark color and couldn't tell how clean they were

gym had no towels or water cups though there were cubbies for them

we also took advantage of the guest laundry room which was very helpful as we had been on a long road trip

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

on site laundry facilities, indoor pool and gym bonuses

self-serve laundry room was a major plus for us

the laundry is nice but had to track down another guest who left their clothes in the dryer

hotel amenities were very cool: pool area, roof top patio, laundry

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

it has laundry facilities next to the swimming pool and work out room

the kids were able to play in the snow and when they needed a break they could spend time in the pool

breakfast, location and facility (gym and swimming pool)

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

laundry bag was not in closet to take home dirty clothes

laundry facilities, golf course, breakfast!

we were there for a baseball tournament and needed a laundry

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

there was no detergent in the dispenser in the laundry room.

great amenities, especially free laundry and the kitchenette

even when the one day was too cold, windy and rainy to go out so we sat in our room and i did laundry which

laundry facilities, gym

all the amenities you can think of, a generous kitchenette in the room, 24/7 access to free laundry room, and

the kitchen in the room was amazing!!! also, the laundry facilities!

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

like outdoor area,pet friendly & room very well set up.can t think of a thing.

facilities were clean, and my kids loved the pool

loved that egg whites were offered, kids loved pool and basketball court

parking. access to building. location.

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

parking is awful

indoor outdoor pools are ones that my kids always love

the kids enjoyed the pool area

location; very clean and convenient; decent breakfast with outdoor patio

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

very well maintained and easy access to parking lot.

the indoor pool was nice but a bit short in length.

good value, big rooms, close to the center of asheville. easy parking.

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

if there would have been a small box of laundry detergent, that would have been extra great

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

kitchen and laundry facilities

it would have been nice to have more dishwasher detergent and a laundry pod.

gym and pool

free parking

plenty free parking

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

food selection at restaurant, my kids are so picky

reception staff, swimming pool, spacious room, laundry facility

clean room, easy access to city and freeways. on-site laundry.

only one elevator and it broke down briefly. not many laundry washers and ice machines

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

they also have laundry for guests, which came in clutch with an 18 month old

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

loved the breakfast every morning

pool was pretty small only room for a handful of kids until it felt cramped

breakfast

45 am in the morning due to the dryer in the laundry room calls for better housekeeping

you can cook yourself if needed, they have laundry and even walk-in breakfast

very friendly staff. clean laundry room.

t care and the trash room stayed full full all weekend and the laundry room was a mess to the point me and my

my laundry was stolen from the dryer and nothing was offered to help

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

had guest laundry and hair dryer in room for drying out gear

outside doors to rooms. i like that they had a laundry facility in the hotel.

we also made use of the self service laundry whilst we were there which was a great help

i did do a load of laundry, $5 plus soap

the pool was clean, bright, and handicap accessible

we enjoyed the bar and the fire pit

liked the pool, patio and bar area.

glad to have the gym

we used the laundry facilities and found them to be clean and in good working order

very clean. guest laundry on site. and the subtle hidden jokes all over.

i used their laundry facilities

there is not enough parking close to the building you have to park down in the restraint parking lot next door

a good breakfast was included

spacious rooms, laundry, pool, free breakfast

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

spacious room, full kitchen, free laundry, great location

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

i liked the garage parking. the hotel looks new as did the room.

no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

shocked to learn there was no laundry facilities

we brought our own laundry down front attendant not sure about the laundry

clean hotel with large rooms, comfortable beds, good breakfast, coffee available all day, and a gym

toilet was way too low and no bar to get down to it. other than that was perfect stay.

could not find the fitness center

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

breakfast included only means you get a credit to use at the restaurant or room service

are no laundry facilities at the hotel

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

pet friendly was a bonus

a bar would also be a nice feature considering the price we pay to stay

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

lots of parking

indoor pool was awesome

pool was quite cold but kids did't care

wonderful staff and loved the swimming pool and hot tub was great for my spine issues

you need cash for the laundry and snack machines so take quarters with you

good guest laundry.

laundry facilities didn t have detergent

of room , right across from vending machines, laundry and elevator

i was able to use the guest laundry and wash a few things

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

facilities, incl the gym were really nice

breakfast and room excellent. plenty of room

safe, well lite parking lot

were put in a room way in the back of the place, near the laundry facilities or restaurant

were way more families and kids, than i expected for a resort & spa

had to pay to use the pool at the spa after paying a 425.00 facility fee

also, it s important to book spa appointments as soon as possible because they book up quickly

the wifi could be way better.

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

also our room was next to the laundry so there was some noise

ice machine and laundry centrally located and working

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

they do not charge extra fees for pet

she suggested room service

use the free shuttle to move around the estate. great outside pool.

the spa was a bit small and cramped.

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

there should be a cheaper price for the kids menu

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

very spacious room and there was lots of parking

new, sparkling clean property. full, well equiped kitchen. nice staff comfortable bed.

plenty of parking space and no extra charge

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

there was food and pet hair on the comforter

the breakfast experience we had is like none other in comparison, having an amazingly high quality of

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

it was clean rooms clean and spacious. staff was great. breakfast was excellent!!!

to room across from laundry and someone decided to do laundry after 11 p

i used the laundry facilities and they were great

and my room was next to the guest laundry which was used late into the night

size room, cookies during day, coffee out always, hot breakfast and laundry

5hrs for a small load of laundry to dry

big comfortable rooms and great breakfast!

good hot breakfast

wifi wouldn't connect 2

staff offered to let me park my touring motorcycle under the parking overhang overnight (torrential rainstorm)

it and fixed it and everything was they also need to fix the amenities in the property like the gym pool something

near outlet mall an interstate very good laundry room

breakfast was only instant oatmeals and protein bars

location was ok. ample parking

breakfast was packaged muffins, granola bars, and coffee

didn't have breakfast.

felt safe.ove the pool and hot tub. great breakfast and price was reasonable.

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

it was the executive sweet but didn t even have room to leave out my double stroller once the kids got unloaded

nice and clean. big rooms. smiled staff. swimming pool. parking spot for big trucks

pool was warm

handy to have laundry room

laundry facilities

exit ramp from the parking lot to the street does not safely transition

breakfast was adequate but redundant

and the manager recognized that and made love swans out of towels, put roses and rose petals along with a card

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

they have laundry machines, too

there were no laundry bags, the shampoo seemed watered down

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

we used the fitness room and the laundry services to do a load of laundry no complaints

they have on site guest laundry

parking felt safe and had no issues finding a spot

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

the pet fee was waived for having a service dog.

secure wifi

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

breakfast, no laundry facilities, price is overrated.

not enough parking

breakfast was great and coffee was available 24/7

laundry should be free to customers.

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

nasty smell on 2nd floor in laundry room

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

gym was small with no treadmill.

shopping, grocery, gas,the hotel was excellent, beds were awesome, breakfast was delicious, pool was clean

clean, comfortable, and quiet...great breakfast!

laundry was behind

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

convenient location. super friendly staff, free laundry and good food in the restaurant.

was excellent (great options and service), restaurant and bar offers good food and service, gym has a few cardio

the was a laundry and it was clean

room service! i had to pick up our food at the restaurant.

liked the well lit parking lot and abundance of security cameras in the parking lot

lovely but pet fee is exorbitant

it is located behind the parking lot

no laundry service.

this hilton did not provide breakfast for guests nor did they have laundry facilities

did not have a laundry area.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

a pet fee of $75 per day was charged for our dog who was excellent

location, great room and bed really nice breakfast, laundry room available and at a reasonable price

i look forward to using the pool on my next visit

breakfast was great! minutes from the wedding venue and shopping!

wished the heated pool opened before 10 am.

clean & comfortable- breakfast was excellent!

nice breakfast! very clean! friendly staff!

breakfast was good as well, and the staff was very accommodating and helpful

accessibility to restaurant, and pet friendly

pool was great for the kids

also, the kitchenette faucet in the room was too short and directed water on to the counter surface

pool area quickly felt crowded and noisy

like that their shuttle doesn't work until the last plane arrives since it is an airport hotel

they didn't serve breakfast

no bar with tea, coffee, creamer, etc

didn't have breakfast

on-site laundry was not available

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

the room was clean and wifi was

pools

fitness center and laundry facilities on site

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

parking lot was a little weird and i didn't want to drive around to the back because it wasn't

pool area was as expected and everything was in working order

but if they had the opportunity to add a laundry room

although pet friendly, a little too high of a charge.

were not told that the handicap parking was so far from the entrance and it was super hot

there was ample parking close to the building

location, breakfast, nice ac, clean room and fresh towels

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

everything was great the service, the great breakfast ud83eudd5e

needs a better breakfast selection is all.

parking

dirty cold coffee, no free parking and no shuttle

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

the breakfast is great

wifi did not work and the hotel did not tell us

the pool water was too cold. the kids could not enjoy it as much as they wanted.

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

was dirty laundry in the bathroom, the curtain was hanging off the rods

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

location, pool and hot tub, friendly staff.

availability to airport, shuttle

staff, great breakfasts, excellent layout, wonderful amenities, convenient parking and free guest laundry

wifi needs bottle opener in each room bathroom needs heavier shower mat do not like extra charge

staff members were very friendly, the rooms were clean and smelled nice, he pool towels were full, the coffee

is always very good: clean, friendly, fresh and various breakfast, clean working indoor pool

breakfast was wonderful, and the pool was very clean!