parking and prices and no breakfast included

might be because of the pandemic, but your food is great and your room service should be open 24/7

room service good .

wonderful bar n restaurant

free parking lot is great

staff was helpful, and i used the laundry service as well

charge me for the laundry bag q74

good hotel - great facilities. did laundry which was great and decent value.

us in laundry charges before they would give me my laundry

little bit too expensive laundry service.

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

no coffee shop or bar in the hotel

superb room service

me a free to go breakfast even when not included

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

and modern, spacious with separate kitchen and living room

gym is locked unable to access

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

breakfast

nice spa and jacuzzy in the upper deck

are profesional, friendly and helpful, liked me jacuzzi and gym

shuttle driver took us to the airport earlier than the next round of rides which was super cool

got charged more than what it said on my reservation, there is no room service and i got trapped on the stairs

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

excellent wifi

free breakfast

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

wifi not working well in the back part of the house, where our room was

the outside patio and pool area was so beautiful and cozy

has a lovely bar by the pool and common areas

great breakfast buffet, parking inside the location, great size rooms (302 included kitchenet)

that canceled our ability to sign to our room in the restaurant and laundry

outdoor tables to have drink or dinners outdoors, by the pool (existing facility but limited, and very much

the parking area smells and is too tight

gym is very very big and equipment are new

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

wifi was good

gym is almost abandoned and equipments are not functional.

same day laundry service, helpful, friendly staff

the gym is quite small

it's a bit offensive to call 3 runners a gym (

this is our 2nd time at the biltmore. great beds, wifi, hot shower, breakfast.

parking and bedding

stay - great hotel, lovely rooftop bar and pool/gym area

they would remember our favorite drinks in the morning when we went down for breakfast to our names every time

amazing breakfast and rooftop pool with lounge.

was great - loved the decor, the breakfast and everything

clean, new, great breakfast, great gym

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

breakfast had just about anything you could ask for

breakfast buffet at the market was phenomenal & included everything you could ever want

nice having a cafe and bar in the lobby

wifi not perfect.

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

no breakfast

not everyday cleaning the rooms the breakfast could be better

as spanish such simple question breakfast time

breakfast was just so so, no salsa picante nor pepper

negatives, great staff, ac which was important, bar and restaurant on site, close to great

the room service food was cold upon arrival.

and did i mention free parking

lady that was at the breakfast area was talking so soft and i could not hear her

order a shot of rum which in theory costs $10 as the bar tender said, however in the check out the price charged

the wifi had some issues, it worked intermittently

breakfast was small amount but very good

the wifi is excellent and the location is great

parking was always available and

location, great staff and wonderful breakfast

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

no breakfast available

everything was beautiful and breakfast amazing

were told the breakfast was included but the bill charged us for breakfast

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

they should have the laundry room working, as well as the elevator.

laundry,place is old

hotel is a bit dated and the kitchen wasn't as clean as should be, there were ants and the staff brought us

good breakfast, location is great, wifi, rooms are super clean , i was able to check in 30 mins before the normal

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

lovely garden with lots of plants breakfast was included and good

the wifi didn't work well in the room

typical breakfast is superb

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

property is comfortable and had a beautiful courtyard to eat breakfast in

for kids - there is a pool, swing set, and laundry available

it's great for group travel with a full kitchen, living space and dining area

for kids - there is a pool, swing set, and laundry available

was close to the pool and i was noisy during the day as i could hear many people talking

the gym had very few machines and no weights

location. breakfast

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

breakfast needs more variety

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

loved the breakfast

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

the rooftop bar was a great touch, we got there around 12 pm and just hung out at the bar until we could check

lovely gardens, quiet location, safe parking inside garage, clean & spacious room.

wifi was intermittent.

breakfast is delicious and have a big variety

pool could be warmer ud83dude02

excellent location, english speaking staff, restaurant, gym, spa, etc. on site.

steam room and sauna were out of service in the spa

the wifi in the room was not working, even after i talked with the reception and asked kindly to fix it

it was a bonus to have a gym available, although it was very small

didn't expect to pay for parking and breakfast given the class and price of the hotel

the music was loud from the bar on friday night.

location was great with several restaurants and a gym (smartfit) with walking distance

place with a wonderful mission to help guatemalan kids in need

breakfast really good

with small kitchen dining area

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

into an amazing place with great staff, rooms are big, clean, breakfast is ok, it was a shame the pool was closed

i do think it was a bit overpriced compared to other options and the wifi was quite slow.

location -decent gym with filtered water -well-ventilated room -good water pressure with warm and cold water

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

laundry a bit priced. around 95 for same day return for a small load

laundry service

but they also have shuttle which is free not as another revues mentioned there is no fee for

hotel had great wifi and attentive staff

great breakfast and friendly staff.

in room wifi was poor in our room

the breakfast was warm and made instantly according to each one's request, we all very much liked the

it s okay and i m happy to breakfast

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the breakfast was nice, and the staff are super kind and friendly

also a lovely breakfast

good basic guatemalan or american style breakfast.

near airport and they had one garage parking place for our rental car.

breakfast was good. people courteous.

the wifi signal was incredibly weak in my room.

and it is pet friendly as well , we were traveling with our dog

my room included a kitchen, faced a lush garden and trees, and was whisper quiet

no water filter in the room, not the best wifi, at least during my stay.

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

the wifi signal also didn't make it to my room

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

a sign would be nice, so i could find the property. the parking situation is limited.

rooftop pool, safe, clean, staff very accommodating

no wifi in the room, not given a key to get in and out so was effectively locked in

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

it is next to the laundry, so the noise is constant

hot shower, good wifi, comfortable and clean room

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was

it is extremely clean, the water is warm & the wifi works

it was an overnight stay and having a shuttle available and it was included was a big plus

great ac breakfast included and walkable to airport

also, the breakfast was delicious

very clean. exactly what is shown in the pictures. amazing breakfast included. will be back!

they also offered free shuttle to the airport

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

no working wifi

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

the wifi didn't work in the room

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

secure hostel, extremely well-located with a free shuttle to airport that is less than 10 minutes away

good wifi in my room

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

breakfast was just excellent and the staff were very kind

not much. they have wifi and breakfast and hot water. feels like you re staying with family

to the airport with shuttle service

free wifi and parking available

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

it even has a small laundry room

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

pool area is gorgeous and quiet pleasant in the afternoon sun

random people video us on at the pool but from another hotel

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

breakfast, very comfortable bed

breakfast was simple but good quality

great breakfast!

only the wifi signal in our room was a bit weak (it still worked though)

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

the air conditioning and wifi in my room worked well too

wifi was at times spotty - but that s typical for anywhere south of the border.

no dining facilities. bar bit dull.

wifi, clean rooms, updated bath with rainfall shower head

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

no breakfast service before 7:00 am

our kids enjoyed the revolving restaurant:)

there was a denny's next door which made a good breakfast stop for us before we went to the airport

we got in too late to check out the pool

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

the overall atmosphere was warm and accommodating. the breakfast buffet was excellent.

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

beautiful hotel! so many nice features. the pool/spa is amazing

fast wifi in the courtyard but lacking in the rooms

wifi didn't quite reach my room. avoid the breakfast, worst one available

access to stores, free parking, staff.

gorgeous green inner yard, available parking, big rooms

if you get your car, it has private parking at no extra cost

the laundry service is excellent too

breakfast, gym (open 24 hours)

breakfast was very good !

good gym

location is really nice, they have a rooftop bar and restaurant with nice views of cayala and other parts of

wifi on the room 2) there wasn't any reception, everything was dark

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

the wifi and fan worked. new curtains.

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

close to the center the wifi is good.. good location not to noisy by traffic

around 2am noises were too loud since room was too close to laundry room

the restaurant and the bar are very

the food we got via room service was good but not excellent.

s a bit far from the city, the swimming pool is next to the highway so you can hear the noice

redtorant buffet price wasto high and the bar price is to high

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

the breakfast, the views.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the views, breakfast, weather so cozy in the room. the staff

the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

nice breakfast with view of volcan fuego

understand that the pool was solar heated

gardens with small pool

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st