fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

around 2am noises were too loud since room was too close to laundry room

loved the building, the room, the room service was really good

the gardens, gym, pool and restaurants

a warm pool an indoor pool

pool area lacks maintenance

breakfast was somewhat limited, but freshly cooked and plenty of it

the views, breakfast, weather so cozy in the room. the staff

secure parking. comfortable beds. gorgeous view with delicious breakfast.

rooms were adequate. breakfast was good. great view.

the breakfast, the views.

the room keys didn t work in the gym and pool areas.

no breakfast service before 7:00 am

the room keys didn t work in the gym and pool areas.

the swimming pool was not available.

there is literally nothing on the building, only a tiny pool without bar o staff

the laundry service is excellent too

good location inside cayala city shopping area, clean rooms and nice breakfast

also the parking lot was a hard to

only the bar restaurant area was good

wifi did not work

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

the kitchen delivered breakfast to my room, which i enjoyed on my back patio

everything, not too much the wifi signal!

maybe improve is to have a sheet that is clearly displayed somewhere in the room that says the wifi and password

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

appartment, large room with even a little kitchen

breakfast really good

with small kitchen dining area

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

smelled strongly of bug spray which my kids hated

breakfast was great

the breakfast delicious

hotel is cute, romantic and excellent breakfast each morning

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and

breakfast was excellent! environment safe and comfortable.

for kids - there is a pool, swing set, and laundry available

tip is incluid when you request room

swimming pool was dirty

for kids - there is a pool, swing set, and laundry available

the gym had very few machines and no weights

they should have the laundry room working, as well as the elevator.

laundry,place is old

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

the breakfast was tasty and the rooms comfortable and

our room felt pretty palacial and was equipped with a mini-kitchen

the only issue we had is that there is a bar down the street and on the weekends they play music that you can

the wifi had some issues, it worked intermittently

location, free breakfast, parking, helpfulness

the free breakfast is served in a little secret garden , has several option, was tasty, and served by

was a bar down the street that was really loud

eager to help, nice decor in the restaurant good breakfast with not so good food alacarte, good room

parking lot of the hotel is kind of small and for small cars too

spacious comfortable bed facilities restaurant, coffee shop, gym friendly helpful staff

no pool. plus they charge a a lot if you want the breakfast.

signal on wifi is poor i think the juices are so sweet the food is not to great too this time don t like

the location and the spa and the view

the breakfast was very good, it was buffet style with good selection to choose from.

bit old, shows in restaurant and bar especially.

the parking under ground was good, but smell like urine needs a good bleach clean, that's the first

but apart from that it has a nice pool and it s not expensive to stay there

breakfast buffet at the market was phenomenal & included everything you could ever want

nice having a cafe and bar in the lobby

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

nice hotel, good spa, big and lovely room, fast wifi, kind staff

one member of staff lady at the blu bar near the swimming pool was rude we told the manager and they sent us a

same day laundry service, helpful, friendly staff

the gym is quite small

it's a bit offensive to call 3 runners a gym (

the breakfast was super complete, and the room service was excellent

$10 access to camino real gym and pool next door, which is a big plus and still cheaper than staying at camino

the exceptional roof top bar and the view from the swimming pool terrace

the rooftop pool and bar are beautiful and the service on point

trendy rooftop restaurant and soaked in the views of guatemala city from the beautiful rooftop pool

the internet wifi was not set up well.

modern design throughout the hotel, great security arrangements,, great rooftop pool, lounge and view of city,

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

the outside roomtop gym was ideal after a long day of travelling late checkout (midday) always appreciated

paid for a triple room and entered the ages of all our kids on booking

super friendly & helpful staff. room was clean and comfortable. nice public areas. good wifi.

the decoration and the attention. great breakfast. location is great.

delicious breakfast

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

that canceled our ability to sign to our room in the restaurant and laundry

only one elevator was working over 3 days.... fotos variety at breakfast culd be better

the pool and gym is clean and very good

outdoor tables to have drink or dinners outdoors, by the pool (existing facility but limited, and very much

the gym has enough equipment to accommodate the guests

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

nice pool and pool area

great pool and gym

was disappointed that my last 2 stays the parking attendant was difficult about parking

only 1 coffee sachet per room. terrible mac n cheese on room service menu.

breakfast was great, value for money is possibly the best in the city, cleanliness was very good

room service, food from hotel restaurant centro is pretty average

tried to order room service no menus available not even a qr code

such a comfy bed. lovely breakfast and place is immaculately clean

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

vini and ricardo- breakfast front desk housekeeping staff

room was quite big, all very clean, very comfortable bed, desk, wifi, staff very friendly and the location is

no swimming pool and no roof bar / roof restaurant

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and

safe area in zona 10, decent breakfast, great staff, and a small bar for guests

were told the breakfast was included but the bill charged us for breakfast

parking is very secure and again, the staff is amazing

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

and modern, spacious with separate kitchen and living room

that it s pet friendly and it s only 10 dollars a night

right up the street from the costly casino hotels but with the same quality if not more

might be because of the pandemic, but your food is great and your room service should be open 24/7

bad parking bathrooms are not good staff at front desk not very friendly

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

room service good .

the gym, the service.

us in laundry charges before they would give me my laundry

good hotel - great facilities. did laundry which was great and decent value.

little bit too expensive laundry service.

staff was helpful, and i used the laundry service as well

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

the wifi dropped a few times when i needed to access the internet

the pool is very small (not like in the photos). the gym is dark and tight.

the mini swimming pool was refreshing (water is cold but after a hot day out was perfect) the common areas are

wifi not working well in the back part of the house, where our room was

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

clean and comfortable. good breakfast.

the wifi didn't work in the room

not much. they have wifi and breakfast and hot water. feels like you re staying with family

hotel very close to the airport, friendly staff, free pick up from airport, strong wifi, hot water, string wifi

lovely hostel close to the airport with a free shuttle whenever you need it.

in the rising, the shuttle picked me up and i was off

large, very comfortable room, close to airport with included transfer, good breakfast, good wifi and hot water

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

it is next to the laundry, so the noise is constant

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was

distance from the airport, the staff, the cleanliness, the breakfast, the accommodations the staff made for us

excellent breakfast, wifi and 2 mins away from the airport

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

breakfast was good

wifi was flakey and kept dropping out

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

good wifi and nice sunset from the living room balcony

close to the airport. friendly staff. clean. free shuttle to the airport.

the airport shuttle didn't show up and i had to take a taxi

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

no working wifi

like this place, there is everything you need, good bed, quiet room, breakfast

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

the staff was polite and friendly, the beds were comfortable and they served good breakfast

the breakfast was upon order

best breakfast of the trip

also, the breakfast was delicious

good breakfast ,great location ,firm comfortable beds,great value for the cost

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

laundry service

organising laundry for us overnight, but woke us up to let us know it was ready at 6

laundry a bit priced. around 95 for same day return for a small load

i left my laundry to get washed and it all came back stained with bleach

can walk to the entrance daily but the staff insist on catering to you with a quick ride in their shuttle van

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

not everyday cleaning the rooms the breakfast could be better

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was limited but ok

the wifi signal also didn't make it to my room

no wifi in the room, not given a key to get in and out so was effectively locked in

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

the staff couldn't have been more helpful. room was large and breakfast great.

also a lovely breakfast

good basic guatemalan or american style breakfast.

the breakfast in the morning was much appreciated and good-tasting

i felt very safe they have extra security measures in place, the staff are very friendly, and the breakfast is

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the sauna, the pool and the jacuzzi were very nice with a nice view

decent spa facilities

the swimming pool and the spa installations are really complete

the swimming pool and the spa installations are really complete

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

it was a bonus to have a gym available, although it was very small

wifi was also very good compared to other hotels i stayed at in guatemala

didn't expect to pay for parking and breakfast given the class and price of the hotel

location was great with several restaurants and a gym (smartfit) with walking distance

wifi was poor. not able to take work calls from the room. expect better at this price point.

it s okay and i m happy to breakfast

the wifi wasnt working in the rooms, you need to go the reception for it to work

rooms were comfortable and breakfast was great

great breakfast and friendly staff.

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

gym was closed despite being advertised

i did not eat at the hotel or go to the bar but over all the hotel is very clean and super comfortable

the stairs to the gym were nasty, totally not clean

very uncomfortable beds. poor wifi. very loud.

great location and secure parking. small but hot shower.

if you get your car, it has private parking at no extra cost

wifi available in the patio - not in rooms

wifi didn't quite reach my room. avoid the breakfast, worst one available

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

live music every night in the attached bar and a full-service restaurant are also enjoyable

wifi, clean rooms, updated bath with rainfall shower head

no dining facilities. bar bit dull.

beside the bed, they were on the other side of the room, but the main problem was that the wifi

very comfortable and the breakfast was great which we had by the lovely

great breakfast!

the wifi was not good in the room

breakfast was simple but good quality

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

wifi on the room 2) there wasn't any reception, everything was dark

close to the center the wifi is good.. good location not to noisy by traffic

the wifi and fan worked. new curtains.

staff, wifi and cable.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

breakfast was amazing so were the staff

food was amazing - room service 10/10

gym is nice

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

reception staff on last day very kindness, healthy breakfast

spa services

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played

we needed to have an early breakfast and the chef made it possible

was great at the restaurant, the pool and jacuzzi was amazing and the grounds beautiful

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

very secure property with parking and lots of guards

nice breakfast with view of volcan fuego

the pool area, the delicious food and comfortable bedroom

gardens with small pool

wifi is really bad and does not work the whole time - the toilet flush in our room did not work