the pool and hot tub were lovely and warm

breakfast was good enough. personnel was great. location was awesome.

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

gardens with small pool

nice breakfast with view of volcan fuego

very secure property with parking and lots of guards

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

the swimming pool and the spa installations are really complete

the sauna, the pool and the jacuzzi were very nice with a nice view

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

the airport shuttle was convenient and very flexible with my schedule.

close to airport friendly staff airport shuttle service

it is possible to cook your own food in the kitchen

easy to shuttle to airport, kind driver waiting for me in the lobby at 6am to make my flight

reliable shuttle from airport

close to the airport, offering a free shuttle both ways

breakfast was just excellent and the staff were very kind

to the airport with shuttle service

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

the wifi didn't work in the room

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

and location is perfect, close to the airport and shops to get breakfast or other supplies

no working wifi

poor wifi

the pool was too cold. i didn t enjoy this on my family didn t like it.

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the parking.

the views, breakfast, weather so cozy in the room. the staff

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything

breakfast was simple yet satisfying, the bed was comfortable, and the room was clean

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

they also offered free shuttle to the airport

the breakfast was upon order

breakfast was very good

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

we liked having laundry facilities in the apartment

the parking was convenient but you do have to validate it at the desk and then the machine each time

was hard to get the attention of the restaurant and bar staff

no wifi in the room, not given a key to get in and out so was effectively locked in

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

i was able to get a secure parking space for my car and was allowed to come

beautiful property. extremely close to the airport. pet friendly with a nice green garden.

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty

the breakfast was nice, and the staff are super kind and friendly

they provide a few options for breakfast

breakfast, shower and bed

good basic guatemalan or american style breakfast.

breakfast is included and is very good

it is possible to pay for laundry services

staff was very friendly and helpful and the included breakfast was excellent

wifi just worked alright

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

beautiful garden! good breakfast! very quiet area.

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the hotel itself was quiet at night and the wifi worked well even in the room

the wifi wasnt working in the rooms, you need to go the reception for it to work

the breakfast was completely adequate for such an affordable stay

clean and close to the airport. wifi super fast! free shuttle.

no one said free wifi

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

they have laundry available

we used the laundry and spa services, both were super great

the breakfast was amazing and included in our room rate

i left my laundry to get washed and it all came back stained with bleach

organising laundry for us overnight, but woke us up to let us know it was ready at 6

laundry service

laundry a bit priced. around 95 for same day return for a small load

the food and room service is exceptional

friendly staff, cheap breakfast and laundry

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

location, on the edge of the city centre - walking distance to coffee and laundry facilities

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also did a good job with our laundry

they also had a laundry service, and that was incredibly helpful

the rooms and beds are comfortable, the breakfast is delicious, and i loved the cacao theme everywhere

wifi in bed, but if we moved close to the window, we could get a connection

you can getvyour laundry done across the street

wifi also worked very well

breakfast included was perfect

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the

breakfast is served in a tranquil garden

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

friendly and helpful staff, fast laundry service

free laundry

the generosity of the late check out was hugely appreciated on a rainy afternoon

they also do laundry at the front desk

and a great laundry service

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

the buffet breakfast was amazing with a lot of guatemalan gastronomy treats

room service was exceptional

very good breakfast and nice

we had a fireplace in our room that had wood stacked for us to use

ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

the wifi signal was pretty weak in the rooms and around the property.

although the pool was tempting, we did not use it

the fireplace was perfect for the cool nights

the pool, roof terrace, and communal area are breathtaking

alcohol allowed in the rooms (i don't know why) and no wifi in the rooms

breakfast was always different and we couldn't choose

didn't try the breakfast this time but it smelled amazing

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

beds were comfortable. room service was great , cleaned properly.

good value for money, nice breakfast, very good wifi and great location.

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

wifi was not working most of the time or more than super slow when working

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

breakfast included - it's just a coffee

wifi poor in room. outside good.

wifi is basically nonexistent

wifi in the rooms was poor

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

very noisy kids running around screaming until after midnight

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

convenient location, lots of small areas to sit down and chat, great breakfast too

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

the breakfast was fantastic but i wish there were more variety to the dinner menu.

they even helped us to send out our laundry to get it done

complimentary parking off the street at the hotel

parking available

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

allowed for early check in since they had space

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

wifi was a bit slow

good wifi

another big plus was the free breakfast

the tv got all sorts of channels, and the wifi worked well

i was very satisfied with the breakfast options

wifi was unreliable, and the room had an old, musty smell.

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

large bathroom, hot water at all times and free breakfast

the front desk arranged airport travel and laundry for us

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this

breakfast is delicious

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

wonderful hotel: great locaion, excellent wifi connection, comfortable beds and the staff were very kind and

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

very kind staff, good free breakfast

service, views, room, pool, food

room service staff is really nice

when we arrived the bedroom they gave us only had one bed for two adults and 2 kids so they changed us, and

parking is a bit far

beautiful i loved the restaurant breakfast buffet

the pool was a bit small

added bonus is being able to use the pool/grounds and gym at the hotel across the street

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

photos distort the size of the courtyard pool, which is just for decoration

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

no room service or kitchen service at all unless you are a big party and have rented several rooms

good wifi

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

excellent location, beautiful place, comfortable rooms, with free parking on premises

i awakened daily to the best breakfast in guatemala

breakfast was very good and all staff were courteous and very helpful with directions and advice

arrange private transportation, you do not want to drive in this city and while there is safe parking within

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

moved to a room with two double beds and a king bed but it was not a villa and didn t have a kitchen

the villa was spacious and had a kitchenette

i got sick on my last day and daniel an employee there brought me my breakfast to the room

the wifi connectivity could be better.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

a 5am start), and their laundry service was quick and could be done overnight

location serving food take long time because kitchen downstairs

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

no ice or bar fridge available

wifi was amazing and the workers were so kind and helpful

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

limited facilities like no spa or pool, bathroom could have been a bit more spacious

there was no pool on site.

wifi sucked

also, very noisy, bar gets packed and rooms are literally next to the bar

the breakfast consisted of a platter of fruits and a little pancake

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during

had a great big tv in the room but it struggled with the wifi connection breakfast was very basic nothing to

the breakfast included - oh my, was delicious

laundry and spa services were good and easy to get from the concierge

cheap laundry prices

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day,

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

friendly and helpful staff, the parking is a couple of blocks away

lack of wifi in most areas, including room. few electrical outlets in room.

from the taxes and 10% tip charges, i was not aware i was being charged another $80 worth of parking, breakfast

the breakfast is also quite nice

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

well located in antigua. sumptuous garden. free parking place in the property. very nice staff.

the did an excellent an efficient laundry service as well

they offered laundry service with a affordable price

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

also, the parking spot provided is only in the cabin

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

laundry service prices were excessive,there was no view from the room, location was fine just a 10

our room was spacious, with a comfortable bed and cozy fireplace

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

the pool was just the right temp

wifi in rooms could have been better

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

the parking situation is a little difficult to coordinate each time you want to park or depart

either way, a pool and bathtub would be great additions

i liked the property itself. i also liked the staff and the free breakfast.

the room was huge, the breakfast was awesome and all the staff exelent

laundry service offered

also, their laundry service was fast and did a good job for a fair price

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

staff were helpful with all our questions, organising tours, laundry etc

laundry service good

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

very good breakfast

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

place was really clean and the staff was amazing, i never had a problem with the wifi

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

laundry service is fast and a great price

staff was helpful to arrange for expedited laundry services after an outing to acatenango

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

laundry available per bag, small or big so not per piece

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable tv, good internet

the free breakfast, room and bathroom was spacious, water pressure was good with hot water, location was

only complaint if i have to have one was the breakfast isn’t good

dinners and breakfast were delightful, and the service was personalized and attentive

we liked the pool area to relax, but didn t see any service

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

the complimentary breakfast was fine but minimal given the cost of the room

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

wifi dont work in the room bed is hard

i also got completely ripped off with my laundry and charged $120 for a few

there was some problems with the hot water, no room service and the wifi was spotty.

there was some problems with the hot water, no room service and the wifi was spotty.

no parking on the actual property

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they also offer meals, laundry service, and airport shuttle although all three are extra cost

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they do laundry on site too for a very reasonable price which is very handy

the laundry service shrank/damaged my clothes beyond repair

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

couldn t do laundry because it was saturday night and there is no laundry on sunday

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

it had wonderful kitchen and laundry facilities

laundry service was reasonable price

they have laundry service

they also do laundry for a good price

cheap laundry, it was actually cheaper than nearby laundry places

laundry service across the street and center is a block away

the breakfast was delicious

breakfast which can be taken in the downstairs cafe or the rooftop has a choice of set options

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

the breakfast has good varieties and was very tasty

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi there was very fast compared to most other hotels and locations in guatemala

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

centrally located had parking

beds were hard as a rock, wifi did not connect to room.

the wifi was also difficult to configure and then was slow once connected

wifi not real fast, but strong enough

the hotel is in the middle of everything and since they have parking space for your car you don t have to

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

there is a bar next door and you are in the party until they close around midnight

wifi in my room

even the wifi signal is low

we did laundry and it came back same day

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

breakfast was included in the price and a variety of options were included

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

tasty breakfast