said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.

breakfast was somewhat limited, but freshly cooked and plenty of it

the views, breakfast, weather so cozy in the room. the staff

was denied use of the amenities and pool because i had my kid with me

decent spa facilities

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the sauna, the pool and the jacuzzi were very nice with a nice view

the swimming pool and the spa installations are really complete

around 2am noises were too loud since room was too close to laundry room

a warm pool an indoor pool

pool dirty and hot tub not hot

redtorant buffet price wasto high and the bar price is to high

the restaurant and the bar are very

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

we liked having laundry facilities in the apartment

we ordered room service

we even had to hurry to order food from room service as this was closing as well

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

close to the airport, offering a free shuttle both ways

delicious breakfast

very safe parking and quiet rooms

not much. they have wifi and breakfast and hot water. feels like you re staying with family

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

the wifi didn't work in the room

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

the airport shuttle didn't show up and i had to take a taxi

wifi worked well

wifi is pretty bad

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

like this place, there is everything you need, good bed, quiet room, breakfast

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

attention to detail, very cute cat roaming around, good breakfast, private and secure area and parking (only 1

the parking is very limited

great place for kids to run and play

the breakfast was upon order

good breakfast ,great location ,firm comfortable beds,great value for the cost

very clean. exactly what is shown in the pictures. amazing breakfast included. will be back!

its proximity to the airport and the free shuttle to the airport

it was an overnight stay and having a shuttle available and it was included was a big plus

excellent location! big room with comfortable furniture. good parking space and access.

the rooms , workers and breakfast!

our kids enjoyed the revolving restaurant:)

we got in too late to check out the pool

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

we needed to have an early breakfast and the chef made it possible

it would also be nice if pool towels were available at the pool

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

the hotel pool area and the restaurant

friendly, helpful staff - went the extra mile for us - excellent breakfast buffet

the property and the staff was amazing and the breakfast was so delicious

gym is well equipped

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

great location nice restaurant and pool.

a sign would be nice, so i could find the property. the parking situation is limited.

the wifi signal also didn't make it to my room

no wifi in the room, not given a key to get in and out so was effectively locked in

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

breakfast, shower and bed

they provide a few options for breakfast

good basic guatemalan or american style breakfast.

also a lovely breakfast

the breakfast in the morning was much appreciated and good-tasting

so close to the airport, the staff were gorgeous, free breakfast in the morning.

laundry a bit priced. around 95 for same day return for a small load

laundry service

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

they offer a nutritious breakfast and meals throughout the day

close to airport. clean and large rooms. good simple breakfast. great wifi.

no one said free wifi

tasty breakfast available in the morning

the breakfast was completely adequate for such an affordable stay

in room wifi was poor in our room

secure parking (but pre-book as only 3 spaces available)

the decoration and the attention. great breakfast. location is great.

delicious breakfast

off street secure parking for our car

very spacious, and clean. great breakfast, perfect location. staff super friendly.

breakfast really good

with small kitchen dining area

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

laundry,place is old

they should have the laundry room working, as well as the elevator.

i loved that they had some kitchen appliances like a fridge, coffee maker and microwave

the parking lot entrance is not in a very good condition, specially for a low height car.

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

tropical gardens, kids loved the turtles

the closeness to the airport), bathroom ( high pressure shower, high quality toiletries), ok wifi, tasty breakfast

restaurant upstairs, the breakfast, portion size, staff always gave in incorrect or incomplete order, but expected

for kids - there is a pool, swing set, and laundry available

wifi did not work sometimes

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy

was close to the pool and i was noisy during the day as i could hear many people talking

same day laundry service, helpful, friendly staff

room, room service and comfortable beds

parking

the gym was terrible. 3 machines? of which one was broken.

well located, good parking and comfortable beds

basice laung and lobi no pool

the gym is quite small, so is the pool and the jacuzzi is cold water.

breakfast was great

there was no swimming pool

breakfast was very good considering it s buffet, staff super friendly and they evidently put an

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

us in laundry charges before they would give me my laundry

little bit too expensive laundry service.

good hotel - great facilities. did laundry which was great and decent value.

staff was helpful, and i used the laundry service as well

lovely pool and jacuzzi

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

room service was great, the food was really very good

loved the spa that s always a nice addition

breakfast amazing, the room was great

rooms with everything you need including a kitchen

everything, not too much the wifi signal!

easy parking

appartment, large room with even a little kitchen

the wifi signal was incredibly weak in my room.

that canceled our ability to sign to our room in the restaurant and laundry

the swimming pool and the restaurant with the all-you-can-eat meat selection

outdoor tables to have drink or dinners outdoors, by the pool (existing facility but limited, and very much

i m assuming it s from the mini bar in the room

i traveled with my daughter and she enjoyed the pool and breakfast

the wifi is excellent and the location is great

wifi was spotty at best, not to the level required for a business traveller, the speed was slow and

wifi speed and availbility

increible breakfast, nice staff

good breakfast. friendly staff. comfortable bed and nice bright room.

hotel is cute, romantic and excellent breakfast each morning

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

the location is also excellent and having the different options to chose from for breakfast was also great

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

and 2 queen beds that weren’t stuck to the walls so we could push them together for our kids

building with a booking six months in advance they gave me the closest room to a very loud bar across the street

requested a wine bottle opener and glasses from room service and i was requested to come down to the restaurant

room service was quick and the food was delicious

very nice and extensive gym and pool

on what i didnt like as it was all great, refer to comment above (breakfast was amazing, the gym is great, the

good gym with everything you need

was great - loved the decor, the breakfast and everything

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

kitchen and utilities were included

breakfast is amazing

hotel was very clean, the breakfast buffet was good, and parking was included, which was very convenient

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

was very clean, easy to find, the parking was convenient, the staff was excellent

might be because of the pandemic, but your food is great and your room service should be open 24/7

6) the gym was below expectation and ceiling was broken and not fixed

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

shuttle driver took us to the airport earlier than the next round of rides which was super cool

breakfast is just minimum and it's not so fantastic while other experiences are great including

got charged more than what it said on my reservation, there is no room service and i got trapped on the stairs

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

offer airport shuttle service without details and upon check in they tell you that there's a high charge for

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

while i was at the gym in the morning at around 7am, i assume the cleaning staff entered my room and took the

gym is very limited

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

excellent staff.. spacious rooms. balconies. kitchen in larger room. location.

right up the street from the costly casino hotels but with the same quality if not more

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

spacious rooms, excellent cleanliness, having a kitchenette in the room was very convenient, good wifi, overall

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

were told the breakfast was included but the bill charged us for breakfast

no wifi connection in my room, cold water only at the bath.

everything was beautiful and breakfast amazing

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

also, the kitchen in the apartment could use some basics like salt, pepper, and oil

false advertising. they advertise a 'gym' or 'fitness spa' but don't have any.

wifi could've worked better.

good wifi and tempting pool

the laundry service is excellent too

check-in area / restaurant & bar on the sixth floor are very nice, with amazing views (although confusing to

good parking space

breakfast buffe and city views

the wifi failed. lot.

the wifi was a just a tiny bit sucky.

free parking, large comfortable room and bathroom..wifi is ok

free parking, large comfortable room and bathroom..wifi is ok

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

not everyday cleaning the rooms the breakfast could be better

wifi was flakey and kept dropping out

breakfast is served very morning from 6:30 to 7:30

breakfast was good

hot water, wifi signal was very weak

wifi was poor. not able to take work calls from the room. expect better at this price point.

would have been great if bar on 7th floor was open.

free parking below the building very convenient

the room decor and kids

place with a wonderful mission to help guatemalan kids in need

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

... wifi, ... but the rest was unbeatable everything was perfect

the spa and gym are terrible

also got free early check in

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

great proximity to the airport. the spa and pool facilities are superb.

breakfast is excellent ud83dude03

it's a big hotel, so it has all the comforts that you need and an excellent room service.

hard to sleep at night with windows open with lots of outside street noise and there is a kids school that

wifi in the room; however, they inform you upfront unlike other accommodations, and there's

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

only the wifi signal in our room was a bit weak (it still worked though)

the wifi was not good in the room

gorgeous green inner yard, available parking, big rooms

2- the parking access closes too early

great location and secure parking. small but hot shower.

if you get your car, it has private parking at no extra cost

fast wifi in the courtyard but lacking in the rooms

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

live music every night in the attached bar and a full-service restaurant are also enjoyable

the air conditioning and wifi in my room worked well too

no dining facilities. bar bit dull.

gardens with small pool

very secure property with parking and lots of guards

nice breakfast with view of volcan fuego

the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

wifi strenght in my room as poor but in the central area was ok.

the wifi and fan worked. new curtains.

close to the center the wifi is good.. good location not to noisy by traffic

wifi on the room 2) there wasn't any reception, everything was dark

nice, clean rooms. very secure location. kids enjoyed the pool and playground.