beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

very secure property with parking and lots of guards

understand that the pool was solar heated

the stay the breakfast and the place very nice all excellent

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also had a laundry service, and that was incredibly helpful

they also did a good job with our laundry

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

breakfast can be served anywhere you want

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

the property also has parking

the villa was spacious and had a kitchenette

i got sick on my last day and daniel an employee there brought me my breakfast to the room

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

gym n pool

pool is not a great place to hang out with friends

bad wifi

i also visited the spa, which is great for relaxing by the pool

music in el cabildo bar was loud, awful and did not blend with the ambiance

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

the included breakfast was delicious

well located in antigua. sumptuous garden. free parking place in the property. very nice staff.

location was great. breakfast was too basic. very friendly and attentive staff.

lack of wifi in most areas, including room. few electrical outlets in room.

very noisy kids running around screaming until after midnight

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

wifi is basically nonexistent

they even helped us to send out our laundry to get it done

and gave it to kids and dog

was a plus for us to have safe parking for our rental

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

wifi was intermittent

in house laundry service was quick and convenient

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

good laundry service

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

we could store our luggage and they could help us with our laundry very quick

their laundry service is great and fairly priced

laundry service was poor

the hotel is pet friendly, which is awesome, but there was a dog that would not stop barking in the room next

got the last room and the wifi signal there was weak

laundry service prices were excessive,there was no view from the room, location was fine just a 10

the pool was just the right temp

lovely room - cosy fireplace in the corner and beautiful terrace.

spa is not standard included in the price.

more space around the pool there are only 2 loungers and someone was always on them

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

very kind staff, good free breakfast

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

no coffee for costumers, wifi signal very poor

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

laundry

they did our laundry and it was very good

used the laundry service and the clothes came back a bit wet

laundryservice

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

with 1-2 people it s okay, but add two kids and our room looked like chaos all the time

not provide much (no extra toilet paper, no tissue, no shower cap, no body wash and only one tiny bar of soap

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

we used the laundry and spa services, both were super great

they have laundry available

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we also used their laundry service and it was extremely fast aswell as cheap

mentioned, i'd skip breakfast and coffee at the hotel

laundry and spa services were good and easy to get from the concierge

cheap laundry prices

hotel was really nice, the breakfast was good with a lot of options from the menu, awesome view to the volcano

laundry and spa services were good and easy to get from the concierge

i can t forget the breakfast options; the food was plentiful and tasty

julisa was amazing for helping us with tours and made a perfect breakfast

didn t take advantage of the breakfast

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

also, the breakfast was delicious

maybe just a little menu to order breakfast items.

breakfast included was pretty small and not enough for me

the staff was very nice and the included breakfast. also, the view on the roof

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

breakfast was a let down

wifi was not working most of the time or more than super slow when working

shower was warm but not hot, wifi didn t reach the rooms

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and

wifi was really bad

breakfast was included every morning which was a nice bonus

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

the bad wifi.

2) there's no working wifi

wifi could ve had stronger connection.

we had wifi as well

beautiful, impeccable, nice staff, amazing breakfast

parking is not on the premises

the parking situation is a little difficult to coordinate each time you want to park or depart

breakfast was delicious

the room was huge, the breakfast was awesome and all the staff exelent

you can getvyour laundry done across the street

excellent breakfast,friendly staff beautiful garden good wifi hot water,quiet.

wifi is restricted to bedrooms, and i accidentally flooded our bathroom one morning because the

the breakfast includes options which we appreciated because we stayed eight nights

breakfast is served in a tranquil garden

friendly staff, cheap breakfast and laundry

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

location, on the edge of the city centre - walking distance to coffee and laundry facilities

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

it is possible to pay for laundry services

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

it's a beautiful old villa with a lovely garden and the breakfast is great

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

also, their laundry service was fast and did a good job for a fair price

clothes came back from laundry looking worse than before

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

great box breakfast for early trip

great location. wonderful breakfast. very helpful staff.

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

wifi was unreliable, and the room had an old, musty smell.

breakfast was very good

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

the breakfast included - oh my, was delicious

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

besides all that the stuff is not welcoming and the breakfast was very poor

beautiful place, great bar area and outdoor are

also, very noisy, bar gets packed and rooms are literally next to the bar

we did laundry and it came back same day

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

only minor complaint is the wifi was temperamental.

great huge suite with fireplace, room 7, comfy bed, awesome breakfast and staff.

tasty breakfast

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

what i liked the most was the hotel is pet friendly and serves plenty of pet food in the lobby

the resto and bar stay open till 11p

our kids really liked the playing area and the garden

the beds, showers, ambiance, wifi and daily filtered water were great

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

centrally located had parking

beds were hard as a rock, wifi did not connect to room.

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

laundry dryer sound can be a little loud at times

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

wifi worked well, bathrooms are always very clean

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

wifi. variable. dropped al 3 of my devices frequently.

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

even the wifi signal is low

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

the staff and room service is just top of the line

the parking.

was a really nice place for a morning walk, morning coffee and it was a great place for the kids to enjoy

wifi wasn't great in the room

staff was lovely, breakfast was tasty

unfortunately the wifi did not work.

literally 2 blocks away from the arch and the main church/food market breakfast included was

just make sure to get the wifi password for the rooms

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

free laundry

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

friendly and helpful staff, fast laundry service

they even served us breakfast half an hour before the usual time as we were leaving very early in the morning

the laundry service was efficient and fairly priced

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

laundry service and the beautiful garden and seating area

only thing was no iron in the room or laundry service. we managed.

laundry service and attentive to things

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

central location, kind staff, quick laundry service. had a great stay.

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

they offered laundry service with a affordable price

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

view from terrace on the volcanos breakfast & food friendly staff good location

it was my first time in guatemala and the breakfast had all of my cells excited

that room service was over at 10 and the money exchange was terrible only can change 50$

it was great being able to use the pool at their sister hotel too

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker,

what we found to be most exceptional was the pool, gardens, room service (see photo below-this was less than

the main building is much more vibrant and the pool, restaurant, bar and gym were all great

beautiful garden and play area for kids too

it s stunning , the breakfast was amazing and the staff are what makes this place so special.

property and rooms, big fireplace, beautiful bathrooms, loved the rooftop terrace with mountain views

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

the pool, roof terrace, and communal area are breathtaking

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

the pool and breakfast are not onsite as others have outlined

there was no pool on site.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

couldn t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

the laundry service shrank/damaged my clothes beyond repair

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

laundry service across the street and center is a block away

unable to shower after a long travel day caused significant discomfort, especially with young kids

great breakfast quiet good roof top terrace

hotel has restaurant and bar on site

defintely get a massage at the spa after you hike acatenango

it had wonderful kitchen and laundry facilities

the laundry service is high recommendable

they have laundry service

cheap laundry, it was actually cheaper than nearby laundry places

speedy laundry service

the wifi was strong and i was able to work remotely

clean facilities, friendly staff, comfortable, and great wifi

the daily room service is a nice touch

wifi was very stable and fast

the wifi was spotty every now and then but otherwise this place was perfect!

great price for doing laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

quality cotton bedding and there are laundry

wifi didn t reach our room, we had to sit in front of the room to do some internet browsing

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

good breakfast included with a great view of the volcano

place was really clean and the staff was amazing, i never had a problem with the wifi

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

laundry service is fast and a great price

staff was helpful to arrange for expedited laundry services after an outing to acatenango

laundry available per bag, small or big so not per piece

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

added bonus is being able to use the pool/grounds and gym at the hotel across the street

photos distort the size of the courtyard pool, which is just for decoration

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise

breakfast was delicious rooftop

location is good, breakfast is great. employees friendly.

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this

wifi can

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

loved that the parking is onsite and that an amazing breakfast is included

breakfast was delicious

good breakfast, although not included for kids in the reservation

charged us an extra 100q for one night with our pet, an amount that is not advertised anywhere here

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

i also got completely ripped off with my laundry and charged $120 for a few

no hot water, no wifi

breakfast was not great and limited selection. bar is small and not very enticing

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

although they did not have parking on site, they organized parking elsewhere

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

this place has a great location, helpful staff, laundry service, good security, and a great value

they also offer a laundry service with fair price

for an extra charge they did my laundry and it was much appreciated

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they do laundry on site too for a very reasonable price which is very handy

they also offer meals, laundry service, and airport shuttle although all three are extra cost

a 5am start), and their laundry service was quick and could be done overnight

room service is excellent

the breakfast was good. the coffee in the coffee bar is great.

good wifi

the wifi connection in the bedrooms was not good

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

laundry service was clean(after volcano hike we really need this

they offer a laundry service, and have complimentary tea and coffee for most of the day

they also offer a laundry service which was quick and well priced

laundry for a reasonable price

they even offer a cheap laundry

good laundry service around the corner called 'cafe siete' if you need it

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

wifi

the tipico breakfast was 10/10

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part