i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

room service food was very poor

the pool and gym areas were excellent

wifi was a little temperamental

laundry facilities always welcome

the breakfast was deliciuos

the honest box bar was a lovey touch too

breakfast was also very good together with a great view from the conservatory

free parking

bins/laundry wheeled out loudly around 6am

it was very good except low level , intermittent, noise at night from an ac unit or kitchen extract fan or

we also found it noisy as the kitchen fan was

beautiful rooms. lovely bar area. in the heart of pershore

lovely outside bar and garden

it appeared they were short staffed in the bar and horse box restaurant

also lack of valet parking and the atmosphere in the hotel felt strained

we were very excited the outdoor swimming pool was open and we were able to swim in the early evening in a 30

parking was initially refused despite argument

only downside for us was how expensive drinks were at the bar - we did expect prices to be high but not as high

is good for places to eat and drink and we enjoyed the crazy golf (different to what you expect) breakfast was

excellent included breakfast

clean rooms, good breakfast, brilliant location and friendly helpful staff

lovely breakfast lovely room and pool access

a phenomenal breakfast

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

they made us feel home roxanne especially worked so hard for our kids requests

and hers sinks and showers, roll top bath in the room, the breakfast was sublime and we even had room service

lovely and welcoming. beautiful room at the front, well stocked mini bar and lovely touches.

pet friendly, kind helpful staff

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

the smart tv didn t connect to the wifi so the regular netflix, prime, tv apps did not work.

no extras like bars/restaurants/ kids stuff but again we did not need or want that on this trip so perfect for

wifi password would have been useful since couldn t use the qr code on my laptop so used my phone

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

didn t seem to know if they had a laundry service or not

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

the food menu was ok, but could have a few more choices for families with kids.

battery and a lovely kitchen staff member helped jump-start my car all staff lovely and friendly kids were

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

breakfast slightly expensive ( room service was less expensive it seems , think that was odd) though still very

very slow in the bar and food was left outside a door in the corridor after room service for 24 hours without

extensive tea and coffee faculties and delicious prompt room

we had a very welcoming young lady at reception and another at the bar who was a great mixologist

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

service doir all left open showing dirty laundry

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

room service was good for evening food options, and breakfast was delivered to the door each

we were greeted by a very friendly member of staff and given early check in (always a plus

very clean and comfortable. staff was very helpful. good buffet breakfast. very basic kitchen.

breakfast was for some reason hidden away from the guests - in the kitchen

the bar was expensive and it was 10 a night for the underground carpark...

it was pet friendly but surely should be deep cleaned

and helpful, parking was very straightforward, bed was very comfortable and the early check in/late check out

bar is well worth a visit

the room was big, comfortable and beautiful. also breakfast room service was delicious!

wifi failed and couldn t be reinstated during our stay, the bar was busy and only one member of

yet we had to stand there like naughty kids that can t be believed and wait for the receptionist to check

good, busy cheltenham weekend rooms very good service excellent and a lovely breakfast, great

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

no view just backed on to staffs shed/ laundry room

lovely fireplace

staff great, parking super, meals good, wifi good, tv package very good and good size rooms

a nightmare with the spa as it was like friday flip out with kids screaming everywhere… in a spa

room heating (bathroom towel rail) on and not controllable. laundry bags in coridor to bedrooms

the bags with the clean/dirty laundry was lying outside my room on the corridor

there was a huge pile of laundry bags against the wall of the hallway during my entire stay: fire hazard on an

the corridor had a large quantity of large blue (presumably) laundry bags cluttering the length of the hall

and keep fit fanatics walking straight in to the bar (jacksons) swimming in sweat,stinking of body odour, sitting

staff were loading/unloading carts of laundry on sunday morning just next to the room, making it impossible to

corriors littered with laundry at

long corridors, ways out of the building through fire doors past dirty laundry (or it was a long walk up multiple

woken at 8 on a sunday to reverse beeper on laundry truck, and being woken at 7am following day by artic reversing

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

excellent food (traditional breakfast and adventurous tasting menu)

had a wonderful stay at the hotel, very comfortable beds, afternoon tea was amazing as was the breakfast, we

we did find the restaurant service at breakfast to be a little slow - but a very minor quibble!

we didn t realise there was no bar which felt strange and didn t fancy sitting in the empty lounge so we

you pass behind the bar and past the entrance to the kitchen

the spa though small has everything a pool, a hot tub and a gym with a good variety of treatments available

we used the spa every day and it was very relaxing with great facilities

opening the gym earlier (allowing a work out and recovery before breakfast) would be better

nice bar, nice gardens, nice breakfast and good gym

free parking and nice grounds

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

laundry facilities in the room

room too close to laundry room

location with lots of parking : comfortable quiet rooms; great breakfast , excellent pool and spa

and the hosts provided a laundry service which was really handy for us

the staff helped with ev charging they provide at a very good rate

very comfortable bed and room. great location. free parking. good wifi. knowledgeable staff.

gave my kids an ice lolly on arrival which was a nice touch

a small kitchenette and a bar available

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

the pool is also very unexpected given the village location but is great

will definitely do the spa next time though

full of unruly kids with large inflatables

very helpful and friendly great parking facilities , food is fab rooms are lovely especially overlooking the

comfy beds, quite rooms, nice breakie, good location, nice staff and pool, and sauna included

casting to room tv doesn't work - it is not connected to wifi - we were told it is due to changing internet

lovely spa and facilities

free car parking and plenty spaces

kids not been allowed in the pool after 6pm

felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

plenty of parking and easy to get around the cotswolds from here

we are a family with 5 kids

wifi signal was not good otherwise would of been 9/10

wifi, data signal and tv signal in the room was quite bad

they also had the secure locked outer door wedged open with a laundry basket

the staff were excellent and the breakfast was freshly cooked!

lovely bar dining area,inside and terrace outside on river

to complain and do not know how to go about getting a good service etc also when we asked for room service for

i had room service and the food was excellent!

everything food , ambience , spa , log fires

calm peaceful rooms to relax and unwind and surroundings with wonderful facilities- pool, hot tub, sauna, steam

we had a beautiful breakfast every day which had everything available you could ever want

3 night stay, from the comfortable beautiful bedroom, the decor of the hotel, the high quality spa facilities,

venue and the spa were amazing

view from room was awful, a load of laundry trolleys

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

room wasn't as booked and outside room was laundry bins and noisy

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

view overlooking water tank and laundry area was not the best

the menus at the bar and restaurant were very good and our meals and drinks were excellent

thing, but the wifi in the cottage did not in fact connect to the internet i don t know why

can be quite nosey, and when i went to check out and pay my room service bill

cooked breakfast was the best ever i had at any hotel , dinner meals where ok but not mush choice the

we ordered room service and our food arrived within 25 minutes and piping hot

only negative could be no off street parking but this is to be expected in a small village & didn t cause any

ideal if there had been parking at property but i understand this is not physically feasible

parking is not on the property, but there is plenty in the village, or you can use the pub next

wifi with erratic reception only available in the garden nearest the reception and in the common

ray was very pleasant to talk with and the honesty bar was appreciated

the only thing i wish they had was laundry on property. they have a nice referral, however.

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

breakfast excellent and was evening meal

wifi connectivity.

are late snackers, so we would've taken advantage of room service, but it isn't a necessity at

dirty laundry was stored on the

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

laundry bags left in corridor, dirty cups/kettle

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

the bar and restaurant service was first class

had a room next to where the laundry was delivered and it was a bit noisy on occasion

breakfast is well worth the price

swimming times for kids

pool was okay but shut too early for kids

nice rooms and swimming pool and gym had everything i needed. good value for money

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

ev charge point - pet friendly - comfy bed - obliging staff

wait for breakfast on getting up 1st morning more worried about room service than guests in

wifi wasn't very hit and miss and found a hair from previous guest in the bath.

room service order requests for breakfast were available also, breakfasts consisted of buffet style