the restaurant is closed permanently and there only limited bar food until 20:00.

was no restaurant or room service

no room

no room service, no food after 8, limited menu before then, buffet

and toast no butter no jam no cups for the coffee or spoons no sugar 15 was refunded and 3 room

great room and lots of parking

kitchen to offer even sandwiches

lovely surrounding's.. beautiful place..great free parking.

to our dissatisfaction they offered us free breakfast however were told by the waiter that my kids are not

ample free car parking on site and only 5 mins from the m1

wifi variable

early check in

helpful staff on arrival, free parking, lovely hotel with lovely decor and detail, super comfy bed

free parking, early check in was possible

narrow parking spaces... yet very happy they actually have free parking!

of the hotel safe, fridge and kettle in room comfortable bed tv with freeview, netflix etc good wifi

walls were paper thin and could here everything slamming doors, shouting neighbours, kids crying

wifi reception was good

it has plenty of parking, is in a lovely location by the river, the staff were friendly and helpful and it was

there is no full coverage of wifi on the second floor

no one had a solid answer on price and operations of laundry service

the bar, we couldn t drink their, beer terrible, corridor, bags of laundry in the corridor, from when we got

the hotel forecourt was blocked upon my departure by a skip and a laundry truck unloading and loading linen,

a four star hotel we expected their to be a laundry service and room service

location very close a supermarket, fastfoods, laundry, and rail line

facilities that were offered are not actually their e.g. room service, was none

did request an early check in and was really helpful and room was ready .

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

the bar and restaurant are truly amazing

staff was very helpful and ready to assist and provide room service at odd hours of night

wasn't sure there was a laundry

there were also salons, a little charity shop/thrift store, and clothes clinic did my laundry same-day

the staff are very good, no food to have , but they don't mine if you bring a takeaway into the bar area

great staff. the location was perfect. free parking.

very friendly staff. good breakfast.

free use of the downstairs laundry if required

mine did not which meant that in order to eat the food prepared in the full kitchenette, i had to sit on an

lovely and clean, amazing shower with a rainfall head as well as (much appreciated) air con and kitchen facilities

also we asked for a late check out as our flight home was later that evening and they were amazing about it

poor connection wifi to cast our phones to the telly

from the swiss cottage underground station, a short walk to waitrose, a pharmacy, post office and laundry services

bad quality in the wifi connection

hotel bar looks like a bit abandoned, some guests could expect a bit more variety in the provided

it is a safe hotel for women by themself or with kids and for families also.

no evening meal or room service

is not comfortable, two mattresses tv has poor connectivity to wifi and h3nce hardly channels to watch

lovely people, parking, amazing location

where friendly bed where comfortable shower was powerful there was parking good value for money will definitely

location for getting to wembley to see harry styles with free parking which is a bonus in london

ample parking across road

as hotel they don t have laundry

a comfortable room with all we needed. reception area and bar were welcoming.

the comfort, the location, the privacy offered, the 24h bar from downstairs and more !

nothing because you had to pay for everything such as wifi, phone calls to room service.

24 hour room service,

no proper air-conditioning for most of the stay. condescending laundry pick up staff

laundry - some shirts were stretched after washed

the sound of doors banging possible laundry/linen cupboard located on the landing interrupted any chance of

we were able to get late check out as well

large room, comfy beds, good breakfast, nice bar area, very friendly staff

location with tesco, starbucks, and laundry services just right at the doorstep

there's a tesco express right opposite the hotel, laundry/dry cleaning and some other eateries nearby (within

very close to local amenities (tesco express, convenience stores, coffee shops, pharmacies, laundry services,

enough to spend one week since there was a laundry next to the hotel and the station is walking distance

i was sleeping at 6 am start a really bad noises i think from laundry i couldn t sleep

also the fact that there is a strict rule on using the kitchen, if you use something everything must be used

having a kitchen was super handy, and everything was clean, just as expected

availability of kitchen facilities was an unknown bonus

kitchen included disposable forks and knifes which i didn't like it too much

the shared kitchen and everything in the room was exceptionally clean

the gym, the pool and the great big breakfast!

huge comfy bed! big batheroom... room service food was excellent! beautiful hotel. loved it!

free wifi; the highlight of the stay

stayed as part of harry potter studio tour package, which included nice little extras for the kids; hp themed

cooked english breakfast was really good

they allowed early check in

the check in, and every time we were going in and out it was all smiles and kindness towards the kids

and banytynes health spa was very poor

lack of choice on room service

the spa facilities were good in the next door bannatynes spa but as we entered we got chucked out

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

perfect location, early check in, large spacious room

the room service team is very responsive and rapid which is another thing which made my stay pleasant

the bed was super comfy and the staff were so friendly. pool and spa were amazing.

location, cleanliness, number of bathrooms, linen, bedding, towels, kitchen, terrace area

lovely wee terrace to sit out on just off the main kitchen, which is available to use for guests and everything

i really liked the shared kitchen and outside covered terrace

tv and wifi work well

we were able to prepare our breakfasts in the fully equipped communal kitchen and eat them on the lovely sunny

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

wifi in the room and when i called reception to help there was no answer

the gym had few machines not working

in the grosvenor suite which was huge and so comfortable - we arrived late evening so had a bar meal which was

room service served

no wifi and no instructions for parking if arriving by car

modern hotel and quite clean, and late check out was easily arranged

kids loved

staff very friendly room large,clean and modern room service free and pizza was excellently

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

no wi-fi, no restaurant, no laundry, no room service , no kitchen

the phone in the room wasn't working very well, either to call the reception or to ask for room service

wifi very nice breakfast staff were very welcoming and helpful and free parking

walking distance to train station free parking good wifi friendly staff quiet room - i asked for this and got

onsite laundry for longer stays would be ideal. (currently is outsourced, at high prices).

wifi worked well

breakfast was very good (eaten in lots of holiday inn's before and this was by far the best)

wifi from room quite poor too

the wifi didn't work that well

great staff, great laundry, great bar and restaurant. and it s walkable to emirates stadium!

the gym wasn t that good, better than nothing

i get this can t be helped but kids woken up and couldn t get back to sleep

hot chocolate at the hotel bar was lovely

early check in,friendly staff and very clean

very little room and they charged laundry.

rooms are very comfy, cool and had plenty of amenities (specifically in the kitchen) that we needed

only niggles were the hot water disappeared on occasion and so did the wifi, but both fixable

there were some charges (ex wifi) i haven't notice. though the staff were helpful and explaining

upgraded us to a room with a kitchen

wifi can be better. slippers, toothpaste, cottonbud should be at room...

room, friendly efficient staff, free wifi (very important) and a good nights sleep - all that was required

rooms was very comfortable and warm. breakfast was lovely even kids enjoyed.

no bar was quite a disappointment

got a spider on the bed which embarrassed specially kids.

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

late check out if needed

excellent location clean friendly welcoming staff pet friendly

)

ve liked if they had more information on the services they provided and the costs, such as laundry

inn is going through a refurbishment and i found it clean and had no other issues, except the wifi was almost

tv kept flashing up a message about the wifi dongle every five minutes so i couldn't really watch tv

kitchen stank and looked like it hadn't been cleaned in years

no fridge in the room, however, there is a communal kitchen downstairs by the reception desk which has a fridge

the smell in one of the rooms was not very fresh. you need to walk thru a laundry room.

area of maida vale and excellent manager who assisted us with our laundry

bed covers were tired and smelt strongly of laundry very expensive for a pub and no breakfast

with better lighting would have been useful to much furniture for a small room as no room service a mini bar

room service provided late evening as we had had a difficult journey

the workout room has to be re-coded every day, extra charges can t be put on the room charge, laundry very

staff is unhelpful, weird, and lacks of welcoming skill the hotel do not have laundry service (they outsourced

not being able to charge items to my room and laundry service was expensive

comfortable rooms, friendly staff, great wifi

kids were made very welcome and were given their own teddybears

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

wifi is complimentary thete

gardens, attentive cheerful staff, breakfast was buffet style with extra choices from the kitchen, comfortable

excellent breakfast, nice grounds, ev charging point

more selection for room service would be nice. it was good however.

room 1 downstairs, laundry piled up outside of room, all the hotel linen etc

so off i went to reception avoiding laundry bags and empty boxes which had been left on landings and stairs

new room didn t have towels, when requested, was advised there was a problem with 3rd party laundry company

piles of laundry in corridors throughout stay

greeting was unfriendly, the furniture and carpets were stained and threadbare, the room had laundry piled up

home away from home, brilliantly located and offering everything you need, from a cool bar scene, laundry

very comfy bed, great shower, free laundry, friendly & helpful staff.

loved having laundry onsite as well

laundry room was a bonus

it s very comfortable to have a kitchenette in the room and the laundry facility on site