dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

the pool is good quality and nice for a quick swim to relax on arrival

staff were fantastic it was our 1st night after getting married and they put rose petals on the bed amdade swans

nice clean room with wifi and coffe comfortable bed. lovely bar in the main house with good food

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

all the dirty laundry everywhere

laundry/dry cleaning service

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

location, connecting room for a a family with grown up kids, decent breakfast, comfortable and spacious room

late check out

staff friendly and helpful. location ideal for my trip. ev charging point very beneficial.

smart looking room, easy parking, close to amenities, quiet, plenty of lifts, gym, enormous windows with lovely

we stayed one night and decided to order room service

location of the room was right at the far end of the hotel again; this time overlooking the laundry collection

cleanliness, all the laundry was piled up hallways with no cleaning staff in attendance, made the place look

think the only think i can say was ok was the location we were attending a wedding at east horton golf

i travel for work so the wifi works and there is a comfortable chair and desk to use

dogs were not allowed in the restaurant, food/drinks could be had in the lounge with your pet

laundry facility and lack of staff to deliver meals to room

for two days a note slipped under the door to say short staffed told to go and get any clean laundry and toiletries

generator in laundry running all night caused us to have very poor nights sleep

bedroom and bathroom, very comfortable bed and very pleasant staff , the lady looking after the breakfast area

our pet friendly room was excellent, very comfortable and surprisingly large.

bags of dirty laundry sitting there waiting to be collected

all good, once you find the route, to get to the place ! nice small bar and outside area

dinner in the bar great value for money

great comfy rooms lovely food and breakfast

location and pet friendly. serving full breakfasts.

room seven had the laundry vent near our window

work trip, very friendly, clean, lovely food by room service, good value

and helpful staff without exception, fabulous breakfast, good size room, comfortable bed, great wifi, plenty of

the bedroom was lovely. room service was great. super location. would definitely book again

free parking. friendly bar staff and reception. quiet. restaurant was very good.

furniture very tired small tv quite old difficult to get wifi laundry bags left in coridoor

our room there was laundry sheets hanging over the banisters

didn t flush properly, room not as clean as it could be,dirty laundry lying at the bottom of

breakfast bar was lovely there was a wide choice between a selection of hot breakfast and cold breakfast

was central and the food and dining room service was excellent

there are always laundry racks stacked up outside

bed very comfy, outlook cages of laundry!!

noise from laundry below my room

were placed in the room next to the laundry room there were times of the day it was very loud and i had to call

one wee niggle our room 121 was right adjacent to the laundry cage station at 07: 15 the lorry turned up to

friendly and attentive staff lovely gym and spa clean room beautiful grounds

poor wifi reception in room at times

the food at breakfast was excellent

as a business guest complimentary access to a 5* spa was a bonus and set me up for the day

breakfast was included with some hot dishes being a supplement

room which was 500 for two nights was opposite the laundry storage cupboard

we did check in we went to our room only to find the hallway filled with plates, trays and dirty laundry and

30am by what i m assuming was laundry trolleys constantly going past our window as we were based on the ground

wifi signal was very weak

that we ordered room service for breakfast and it never came, when questioned at reception i was just told the

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

and that meant we had to join a waiting list to use the pool etc, not great for a family with kids who may not

room service in cardboard boxes, not a fan

buffet breakfast, and room service food was good too

wifi was a nightmare

it would be better to have refrigerator, hot breakfast, and laundry service.

clean modern hotel felt welcome with the kids

large rooms, stylish, clean & comfortable. prompt room service and tasty food options

plenty of free parking, good wifi and very good onsite pub / restaurant.

very clean and spacious, bed, towels, tv and wifi worked well

noise of the laundry woke us up occasionally

are polite, spa pool is nice and the kids loved it

lots of parking spaces

loads of kids in spa pool at 3pm on saturday when children were not supposed to be allowed

loved the staff friendliness, the atmosphere, the character of the property and the breakfast was great

location very handy and we were able to use their laundry facilities

laundry service offered

free parking and free wifi

we did not use the restaurant and bar but both looked very cosy and nice

only bbc 1 on tv and not informed of password for wifi - could be left in the room

parking ample, nice building with character, short walk to pubs and supermarkets, comfy warm room,

comfortable, welcoming, ideal location, lovely breakfast and free parking. very good value.

room service was excellent. very friendly helpful staff.

that there is always someone in the bar area

location right next to alton station and taxi offices and free parking onsite so easy transport options nearby

hanging off of the wall, my room overlooked the courtyard where the hotel had crates of dirty laundry ready to

nice area close to local areas and good parking, friendly helpful staff, great bar and food, 24hr reception

confused, and internet in the restaurant seemed very poor but we realised we could go up to the bar and order

friendly staff, clean and welcoming and having a hungry horse restaurant and bar is an added bonus

adjoining, the food was lovely and good value but a bit noisy as it was also a sports bar , the constant door

breakfast

quirky and unusual, with friendly staff and a tasy breakfast, what more could you want

the wifi signal was rather weak in the room

everything.. great decor.. perfectly located. friendly staff. very clean.. fab breakfast

great breakfast. great location.

down side apartment 18 opposite laundry with a stop start humming up to eleven pm

parking is terrible and often you have to park out in a rough old piece of field opposite

the spa facilities first rate most of all the atmosphere of warm calm dispels, stress and worry

the hotel is situated in a beautiful area, spa, golf course, out door swimming pool amazing.

immaculate, spa and outdoor pool where amazing

we had breakfast, dinner & room service and they were all awful and definitely not the worth the price

hotel with excellent facilities - we particularly liked the pool and health facilities and the breakfast was

lack of ev chargers

excellent breakfast and dinner.

the shower was amazing. and the hotel overall very clean. also like the gym and sauna

room seemed to be next to the laundry room

laundry let them down as had t change twoels that were marked

room offered not acceptable too noisey ( loud humming from adjacent laundry) i paid for upgrade to priviege room

in and were given our keys, we found our room not ready at 3:30pm with the door wide open and a laundry bag sat

get me from my room to reception,i was lucky to come across a vey kind gentleman (he was taking laundry in the

property is very dated, windows not doubled glazed so it was noisy, we were next to the laundry room, staff were

the hotel is calm and efficient, my room was of good size, comfy bed, large desk, good wifi and tv, fair size

peeling wall paper in bar area was also shocking visually

some breakfast items was very over cooked make guest aware the mini bar is complementary

the bar area and location were the best parts.

no laundry service available. this was important for my trip.

gym was good, not massive but ample

breakfast at 9am didn't seem as fresh as an earlier breakfast, from previous experience at this

breakfast was brilliant and what a view as well

sleep i have had, breakfast had plenty of choice and food was top class, also plenty for the kids

staff were very helpful with providing dinner room service and a phone charger!

restaurant was unable to provide a table for me, nor did they offer room service as an option (although the

limited bar facilities.

the breakfast is excellent and the bar is lively

wifi was not secure

unhelpful, i walk with 2 crutches and she saw me struggling but didn't attempt to move any of the laundry bags

great buffet breakfast

if provide some kids facility would be bonus.

wifi was great which is a big deal for my kids

room, clean, good wifi and great breakfast - would recommend for business/ pleasure

there was quite a drama as they lost my laundry and this was

the hotel has very nice gym and spa facilities

hotel advertises as pet friendly so i tried to book but it was originally cancelled, as apparently 'pets' means

room service was quick and very tasty! the gentle herbal babble buth gel is just i liked.

50 and a pet fee of 35

lots of amenities - the library and laundry room were brilliant bonuses and i liked looking at all the navy

the laundry facilities were great

guest laundry

pool good, and i liked the guest laundry facility and quirky places to read around the place

also, the laundry room was convenient

one lift, in use by cleaners so you have to wait a long time and hope it s not full of laundry sacks so you

area outside windows. no live tv , wifi did not have very strong signal

the location, the staff, and the breakfast

location is perfect with a beautiful view of the spinnika tower,free parking lovely breakfast and clean white

there was no bitter in the bar just pale ale and

i asked about laundry services and was not helped,

no laundry small room

ev charger in the car park didn t work

travelled with my pet dog

the room was clean although the ensuite was rather cramped. the breakfast was very good.

machine straight up doesn't work, you have to collect your laundry from reception rather than have it delivered

clean laundry left outside room

quality breakfast we found riubbish in the bins in our room dirty laundry in corridors poor maintenance/ room

however i am sure that hotel deliveries (food, laundry) must be able to get closer that would have enabled me

room was next to some sort of laundry which was noisy in the afternoon and the following morning early

spa fantastic

very friendly staff very efficient. great food excellent location good parking

all good with the extra bonus of a gym, a sauna and a pool

nice selection of choice for breakfast . nice location

lovely breakfast friendly and helpful staff - offered free daily newspaper and fresh milk for the room service

reception - clean - wifi worked well - a very average room but got what we paid for

i couldn t get onto the wifi

good location and friendly staff good wifi signal extremely helpful allowing us to leave several large luggage

for a very low budget stay if you want a clean bed, private bathroom and good wifi

a little tired, and need better wifi

the staff were very helpful with our need to get laundry done quickly, helping out with the hotel laundry

laundry needs updating - sheets though clean were rather off-white

was smaller this time but was fine for us, only downside the tele didn't work in the room, no wifi connection

wifi, restaurant and bar

a frequent service in both directions - ideal for getting about without having to worry about parking

good standard of accommodation, clean and fresh laundry

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when

the room was great, the location was fantastic, there was even a laundry on the next block

clean and tidy. ideal for a short stay. but weak wifi signal.

very poor wifi meant i couldn't work well in my room

wifi was almost nonexistent

no cleaning wifi not working no tea provided

ve stayed here a few times and noticed, wifi although free, which is great

poor wifi. and my double bed was 2 mattress put together.

free wifi

was very friendly especially dave from reception and gili from the restaurant, nice swimming pool, very nice

the spa facilities were excellent

we loved the gym, pool and jacuzzi

comfortable room, nice pool/gym area. restaurant ok.

car park, only one ev charge point

laundry and room was tiny for the price you pay

noise in mornings when laundry was collected.hard pillows!

we had our two grandsons with us and it is great for kids

swimming pool is open for kids only till 8pm on weekdays, and then 8-10pm is for adults only

pool

wifi was a bit slow

rooms were excellent plenty of parking

like everything about the place including the bar and restaurant moldy fig

him we find this a great hotel to stay outside but close to city with advantage of onsite parking a big advantage

accomodation,super comfortable room and bed,breakfast included a really lovely stay i recommend this hotel and

is nothing not to like about queens hotel although a laundry service would have been helpful

no mini bar no room safe no 24 hour room service

there is plenty of parking but remember to register your number plate as reception

the staff had kindly made the towels into a pair of swans ud83eudda2, & scattered artificial rose petals on her

the bar and restaurant staff are fantastic, the food is delicious