staff at the laundry room outside the hotel were making a lot of noise at 07

very attentive, free hotel parking, free wifi, good quality food and drinks , comfortable room good selection

amazing staff spa bath

great food, friendly staff, plenty of parking, lovely wee village, nice relaxing garden area.

wifi is good, parking is easy and visiting the observatory was very enjoyable

clean, well decorated. beautiful listed building with bar and restaurant on site.

food in the evening was out of this world and as regards the breakfast that was amazing and set me up for the

scott in the bar looked after us really well

parking off road right outside

we had a meal and breakfast and took a packed lunch too

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing

clean, comfortable bed and bedding! very accommodating for very early check in.

the kids had a great time and described the stay as a wonderful experience

there was parking it was under trees

had a large room in a nice old building in a quiet country setting with private, safe and secure parking

adding a touch of light between the parking and the entrance will make the whole thing perfectly

much to dislike,lovely scenery, maybe one small moan,parking in the towns around is a

location for my needs, tricky to find and parking could be difficult but fantastic room, will be back

the chance to have laundry washed and a packed lunch made for a long walk the following day (pennine way) were

the warm pool is a good size and welcome relaxation after being on the moor, but it's functional rather than

no room service

i was so looking forward to country sidelk swimming pool

extensive choice of breakfast options

very handy having the drying room for laundry and wet hiking shoes

the inn has a warm room which was very useful for drying our boots and socks, and offers a laundry service at

room, good facilities including drying room/laundry service, close to hadrian s wall path, good food

plenty of free car parking

the breakfast was great, top quality and great service, the ladies were exceptional

seeing laundry being brought in thru the main doors in the morning

parking was a little tricky when we first arrived

no information in room with details of phones, wifi or how to use tv

street parking available outside hotel on timed meters until 6pm

the parking!

a very tiny village but we loved that, easy free parking and central to beautiful areas for walking and driving

cosy bar , great ales ,delicious food and a warm room.

hospitality, good food (quality and choice), pleasant location, car parking, clean and functional accommodation

staff, choice of drinks, and breakfast were all amazing

upgraded us as room we had booked was over bar area which was hosting a darts match and would be noisy - very

the emerald dining room ( breakfast and fine evening dining )is beautiful along with the adjacent bar

the location on the golf course was beautiful on a sunny summer evening and the rooms were amazing with stunning

had room service for breakfast whccame on time and was goo although there was too much porridge'n

the bed was also huge 8' across and so so comfortable breakfast was generous and delicious with plenty of choice

they have valet parking, complimentary drinks on arrival and champagne and chocolates in our room waiting for

bar / restaurant area is comfortable

clean, parking, great food

the wifi isn t very strong in the bedrooms

there is very limited signal in the area but this was fine as the wifi in the room worked very well

tv for a family room very small. food very expensive for the portion size. no kids menu.

arriving back at around 5 pm on our second day we found the bar closed and no obvious means of ingress to the

to the main road i wasn't unduly disturbed by traffic noise, and the rooms are well away from the bar so no

the bar of the hotel had a vibrant community with cheap drinks and pool

it was nice to relax in the bar with a pint after a long day

good locals in the bar made my stay

gym is very very out staff which surprises me considering how nice the hotel and pool is

spa needed updating and we had to wait nearly half an hour for our afternoon tea which from the

even sorted room service out when they were extremely busy definitely recommend if you want a great night

spa was a bit of a let down

great value for money. lots of free parking on site.

poor wifi signal in the room

paid for an early check in as we arrived on an early flight

room service removed my own personal soap

i thought there was free wifi last time i stayed here. a shame that it's gone.

no room service.

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

thought it was going to be noisy however we had a lovely peaceful stay we ordered room service, absolutely

offer a pick up and go breakfast -even if just a coffee/ juice and a croissant for very early flights

room service great

small bar area.usually croded

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

park never a problem getting parked, and had a great little toy/book area to entertain the little kids

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

staff, great location, very clean and fantastic leisure facilities my 6 year old loved the pool

kids enjoyed it

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

it was clean and had a pool for the children

free wifi, breakfast although very pricey was good

wifi was very slow at times which is not ideal when you need it for work

kids can’t use jacuzzis

room access through laundry and far from main entrance

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

the adjacen 9 hole golf course & driving range were a bonus

free parking plus a little patio outside most rooms so quite convenient

our room was perfect, even wrote an anniversary card and sprinkled rose petals in our room such a perfect touch

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus

wifi was free

room was small. no room service after 9pm

good food, bar and breakfast area within the hotel

used the free wifi which i was very pleased with until the last morning when i received a text message for baboo

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

the food in the restaurant could of been more to cater for kids

a little bit on the gym and bathroom sliding door privacy.

nowhere to wash clothes. no public laundry.

so not really a family room if kids are a bit older

i was drenched by the rain and requested if there was any room ready for early check in

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

clean, good breakfast, lovely staff, big rooms

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

staff and laundry

choice of room service food on the 24 hour menu

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two

it was all fine, didn t have breakfast or use the bar or gym.

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms,

staff and laundry

the gym is very well equipped

thought the breakfast was a little to expensive for buffet plus i could not get the free wifi in my room

wifi connection could have been stronger

a very bright smoke detector flashing all night. noisy spa area full of kids.

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

the only downside of the hotel is the bar prices a little steep

i especially appreciated the good wifi (since i needed to work) and the 24 hour food service, which came in

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

kids loved being able to see the angel from the

couldn’t do enough for us, really professional and great breakfast, really good valve for money

the fact, that it had more than ample (free) car parking - that was the whole reason i booked the embassy hotel

plenty of parking would stay again & recommend

size room, comes with a breakfast and you can add on

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

lot of noise from screaming kids right outside of my window

the difference being a chocolate fiend suggest allowing repeat guests to have a complimentary bar of chocolate

the ev charging onsite was extremely convenient

only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

good location and staff knowledgeable about parking options.

wifi very bad and was delivered a newspaper i didn t request and then had to pay for it

i had trouble accessing the wifi on more than one device

nice room, good location and it has a gym!

breakfast was a good as any

the gym is a treat, too

comfy beds,clean and room service great.

drinks for room service ?,

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

wifi was a bit slow but could do all that was required

location, ev charging facilities free of charge

even my kids noticed that

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

it should do more to advertise the spa treatments located in the hotel

wifi is extremely poor/slow but i am sure it can be fixed!

the early check in as standard - and the option to give them a call to see if even earlier is possible

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

laundry service because my children have autism and have accidents but there were no prices for kids clothes

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

also used the gym which was excellent too, had the whole place to ourselves

hotel bar and restaurant was good as well

equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required

the immediate area was quiet but only a short walk to great bars and restaurants

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

spacious rooms, a very modern kitchen with everything required for self catering

wifi, no chair in the bedroom

amazing little kitchen

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

wifi intermittent

laundry room has no venting

very good transportation nearby free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the gym was closed and the parking was 6 per night.

bar was nice and quiet, amazing restaurant with excellent food and staff

drinks i have bar expensive but to be expected.

room service was excellent!

the courtyard for pre dinner drinks and bar are was very comfy

all the staff from the manager and reception to the bar tender and maids were so polite and

room looked onto laundry trollies

comfy room with good wifi

spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

food was amazing. bed comfortable. spa was fine

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good