for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

guest wifi free and connected easily without messing about setting up an account but wasn t very good

thought the 15 a night a bit steep for a pet

no problem with parking as

we returned late after a wedding reception elsewhere and they opened the bar again so we could wind down after

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

our kids loved the hotels cheeky little elf

would have given it top marks but the wifi is rather slow, but usable just about

bags and a change of room to ground floor without being asked); i was shown the restaurant and bar area by the

very helpful and efficient - really enjoyable stay would recommend this hotel and the food - good parking

30am,apparently problem in laundry

pool for kids as very warm

location, gardens, spa and restaurants were beautiful, the staff were friendly and helpful would be an amazing

breakfast buffet was amazing

our children (older kids) had a twin room that was huge compared to ours

laundry went missing

smelly with dirty laundry in the corridors not nice

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

bags of laundry left in corridors had to manouver husbands wheel chair over them

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

room service was excellent burger was awesome

as we had requested an early check in, then to be told our room wasn t ready

very good stay, early check in provided without any problem

suite was luxurious and room service polite and helpful

the property was clean and tidy. we had a lovely stay. the kids loved it also.

parents room and kids room well located such that we were so close and had access to the kids room without

could of done with a pool table for the kids to play on aya

in addition, the ev charger in the car park did not work properly so our car did not charge fully during the

1. location 2. free parking 3. free wifi 4. breakfast included 5. comfortable bed

they also did not provide laundry services and directed us to go to town and use the public launderette

the bar staff and restaurant staff were very helpful ud83dudc4d

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

tea coffee topped up everyday, kids loved the galaxy hot chocolate

i asked if there was a laundry nearby where we could wash our dirty laundry

staff were friendly and helpful had early check in which was a bonus

no secure wifi. no parking on-site but public garage is nearby.

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

the wifi was also spotty at best, but that was because of the position of our room, not the service

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

timings to get in the pool for children differed from what we had been informed by booking.com

access was great and a much bigger window for kids than other hotels we have stayed at

wifi rubbish, cashless hotel, quite expensive in bar.

lovely coffee machine and well equipped kitchen and laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

not get a booking at the michelin star restaurant nor was there any laundry services

full breakfast should be included

the meal at arkle is one to remember. a lovely night away from the kids!

breakfast nice

especially loved the room service breakfast

bedroom no 203 was extremely noisy at night due to the laundry running

breakfast not included

location is perfect and wifi was working. room was clean and tidy.

very tasty with option to have room service

room was small but adequate for one night. wifi was quite slow

the shower was bliss and complimentary snack and drink bar was a bonus

media and wifi were fab

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all

ate in the bar one evening and the food was excellent

the breakfast options were the best i ve had in uk being given the choice of traditional english or

laundry going all night

front of the hotel, walking distance to almost every thing , great spa,sauna,steam room, gym and pool

helpful staff, car park, ev charging, good location, restaurant and light meals.

in the price quiet spacious room great swimming pool sauna and jacuzzi , nice restaurant and bar good food ,

location , spa , staff , breakfast excellent

good breakfast easy laundry service

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

like a copy of the ritz. parking.

little hotel,felt homely and loved the christmas decorations, lovely warm welcome, breakfast was

room service was charged per person although it was one delivery

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

nothing was too much trouble, they had decorated the room with balloons and rose petals, had messages from our

clean ,no kids running about at 3 in the morning let fellow residents that there back .

wow, did i get a surprise, balloons,rose petals and a birthday banner on the bed

the games area is superb too for chilling and playing games/pool and even have a strum on the guitars if you

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

room service was slow and never turned up once for water and ive to the room .

breakfast was very good

friendly staff, clean, good location. excellent breakfast. parking, good value

comfortable and clean room and a delightful staff and morning breakfast.

were very friendly, strong wifi signal, very clean and spacious rooms, breakfast was fantastic, location is

breakfast was lovely

wifi didn't extend to the annexe

location, parking, staff and the hotel itself is lovely

great room and a cracking breakfast to boot

reliable, fast wifi

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

was on my own with 2 kids and they changed my room to a downstairs room to make it more convenient for me with

breakfast good, good swimming pool.

was very comfortable, room clean and spacious, staff very welcoming and helpful, wifi reliable and easy to

window view blocked by rooftops and laundry area

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

room renovation, detours, access and interaction with cleaning and laundry staff.

i liked everything apart from the wifi connectivity

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

the spa ,gymn and pool (with free use of towels)were an added bonus and not over crowded (although we were

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out

waiting for drink and food at the restaurant in the evening and for breakfast in the morning

we loved the location and the facilities! the gym and spa were really well equipped

no fridge in room. no laundry service. no smart tv

lastly, the grounds were amazing, epecially the kitchen garden, which was a joy to behold

my room was in a nice quiet area, great light, comfortable and with great wifi

have preferred it to be closer to chester but it s only a short drive there is plenty of parking in chester

no air condition the spa can use for 4-6 pm for kids other time can not use

that the smoking area be moved well away from the main reception area, maybe to where the dirty laundry is stored

the room overlooks the bins and the laundry left out in the rain

the laundry was delivered in the early hours and it was loud

very hot, room overlooked bins/dirty laundry storage area, light bulb out in bathroom, peeling wallpaper, toilet

room we were put in backed onto the skips and laundry

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

staff were exceptionally accommodating! late check out was a massive bonus for us!

no kids eat free

to us, including meal times and locations, any numbers or information about room service, wifi facilities, etc

ian was friendly and helpful. room was comfortable and well equipped. parking on site

parking great for centre of town location, great

tv, wifi, shower was really nice and refreshing

the room was warm shower was excellent wifi was excellent

the hotel was conveniently situated to visit the locations we required and parking was good

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property

not believe in the limited room service we could not even get tea bags and milk for the room at 11pm visited

plenty of parking available, including ev charge bays in the overflow car park

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

over last minute, room service was great and fast

wifi wasnt all that great.

lots of free parking

lovely views. accessible on site parking. pleasant staff. birdsong.

matched them in every way, locally sourced suppliers - absolutely divine almost forgot about the bar which is

the location, room, spa bath, food, friendless of staff and the log fire!

they welcomed my “very chatty, curious, energetic ” kids; and were so accommodating to our every need

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

and welcoming, nothing was too much trouble and always happy to accommodate requests that i had (parking) would

breakfast very good

swimming pool was much appreciated

lovely comfortable room, nice for a short romantic break. the spa bath was lovely.

was no wifi available despite being advertised

made very welcome by our host. fantastic restaurant. great location. convenient secure parking.

that the restaurant was closed and the wifi at the back yard rooms could be stronger

wifi was bad

room overlooked the ducting and woken very early by laundry lorry outside

fantastic breakfast

very comfortable room, spotlessly clean . great bar . good location. super helpful staff

and helpful staff in all areas of the hotel from reception, bar staff, waiting, cleaning, spa and management

car park is busy and quite tight due to the spa and leisure facilities

parking is very easy

the food was lovely, bar well kept and the staff were next level. phenomenal service

food presentation was of top standards had room service both nights

ample parking

quiet sunday evening and we ate a very good roast dinner in the bar and a good breakfast the next day

only critique would be no information in room on room service and was travelling alone ended up having a snack

there is a gym but no pool unlike some other the other

the breakfast wasn't as warm as usual

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

the room and stay was great, i would prefer room service though

55am by a reversing laundry truck - outside my bedroom window

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

a long breakfast sessions, so didn't have to be up too early

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

we were a large family group with lots of kids with us and all staff were fantastic with us, particularly val

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

laundry being moved in the dining room whilst eating

leisure facilities very good grandkids loved the pool at the end of a busy day

of the staff were a team player from housekeeping to reception and breakfast room restaurant and bar areas staff

swimming pool, spa bath and sauna were so relaxing with wooden loungers surrounding the pool

of getting laundry done was highway robbery

staff in restraunt for breakfast were excllent and attentive

modern clean friendly staff late check out good breakfast

i couldn't access the gym?

extensive choice of breakfast and the restaurant food was very

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

kids in hotel playing knocking games.

we were also able to check in 2 hours earlier, which worked wonders as we had little kids who needed a nap

floors in room, corridor and laundry room next to our room

breakfast area superb, very well laid out, plenty of room between tables, extensive range of

i also liked the security of the holiday inn express and wifi room cards

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

two small reservations: only one chair in our double room; and very slow reception on the free wifi -we'd have

breakfast was great - plenty of choice on offer

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

poor selection of food available for dinner, especially for kids

considering the price paid, no room service, not enough facilities (sugar, milk etc)

comfy bed, great breakfast, kids go free,

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

it's annoying that it's listed if you look up ev chargers in the albert dock area and it has never worked

very good location,friendly staff,strong and free wifi,good price.

face towel per person would have been nice as we declined room service to gain a 5 voucher

reasonably priced drinks at the bar and good breakfast

reception and bar staff

great wifi good breakfast comfy bed fast check in and out wonderful location..!

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to

24 hour room service is advertised but after a certain time you can only get one or two things

rated down as there was some sort of laundry crisis so we only had one bath towel between us

wifi not included in the price of the room

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service

mini bar wasn t complimentary, for the price of the room i expected it to be.

location was very good, early check in, nice bar and communal areas.

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

good location, breakfast, cheap double room for two and friendly and helpful staff

very kind offer to use their parking ticket which i really appreciated

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

breakfast included

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

great value for money central location very clean, friendly staff and a great breakfast

we were offered an early check in/late check out for becoming a member which was great

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out