breakfast time (7:00 am) too late for me

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

they did loose my laundry however found it next day

horrible room service and many items were unavailable or poorly substituted.

the breakfast was good and the service.

in was really long,nobody informed me that gym is temporary closed and reataurant is closed at 8pm

breakfast and excellent airport location

breakfast was delicious.

the breakfast could be better.

the staff members were able to speak english, thia takes up lot of time and energy to translate, breakfast needs

wifi was good

view , basically all windows face the parking lot

clean great airport shuttle location

shuttle service wasn t there when arrived

convenient to the airport and a starbucks next to the hotel was a plus! and the shuttle

every half hour shuttle from and to the airport

convenient. good parking. clean.

good breakfast and nice staff

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

the continental breakfast has good options and the service is also good

room service was closed at 8 pm.

attention, service and breakfast

pool wasn t working and no parkinf

for the night and took the shuttle to the airport

it was in a private sector & i loved the breakfast.

no parking spaces available

quick room service, very close to airport, free shuttles to and from the airport, clean pool, very nice and

great to the people and swimming pool

the breakfast and on site restaurant was very good. room service was also available until 11pm.

friendly staff. room service 24 hrs. free transportation to airport.

close to airport, free shuttles to and from the airport, clean pool, very nice and clean buffet breakfast included

breakfast buffet was excellent!

good price with breakfast

excellent service and great location. decent breakfast.

no cable, wifi was very slow, no smart tv, breakfast was ok but not great

the gym

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

room service was also

fitness center is too small and too few choices, and the swimming pool was under construction

pool

cleanliness of the property, and the service of the staff, specially of our room service lady martina

staff is slow - check-out, getting laundry took way too much

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

the pet friendly rooms only had one double bed, i made the reservation for two beds

they speak english but the room service didn't speak much english

breakfast and fast wifi

the pool was dirty and shallow, the gym can have more equipment

safebox didn t work. wifi you need to connected in the lobby first signal is poor.

good location good breakfast enough parking spaces.

very friendly staff, clean, right next to airport, fast free wifi, great value.

it has shuttle service to the airport

we appreciated the free shuttle to the airport

good shower, shuttle service and swimming pool

could improve the ud83eudd5e breakfast

shuttle from and to airport is excellent. great breakfast!

breakfast was greatud83dudc4d

food for breakfast was varied and delicious

i asked for bottled water with my room service and they said they didn't have any but would try and find some

shuttle to the airport was great

the room service food was good and speedy

pool is closed.

great beds 24hrs shuttle to airport

place, confortable bed, you can access several international and national tv channels, decent breakfast

breakfast wasn t good/ no room service

is free shuttle bus pick-up at the airport which is convenient for travelers

wifi is not working well

new hotel, clean and safe place, room is small but everything you need incl. parking

location, comfort, and last minute availability. the hotel also offered airport shuttle service

associates shower was spacious shuttle

the location the gps told me wasn't the correct one and the hotel parking, very limited

was great, they also had shuttle service that could take us up to 10km around, i liked that

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

wifi is very slow

parking breakfast staff people ac super cooli will be back pretty soon

wifi speed is little bit slow

looks like it was going through renovations amenities were not available for example the gym

we were not given any wifi

wife and both tried the buffet breakfast and we do not recommend it at all

the highlight was definitely the breakfast it was incredibly generous and included steak and other items you

gym was quite small, with few equipment

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

gym and pool are always very clean

the fitness machinery in the gym does not work well.

breakfast is great, free and secure parking

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

gym and pool are always very clean

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the parking process.

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

overall cleanliness excellent breakfast buffet!

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

poor shuttle bus service not 24/7

as son i exited my car the security was asking if i really needed to park on a handicap parking space

there is not stores around but they have a nice restaurant/ room service food with good prices and great options

the beds were comfy, the atrium lovely, the breakfast was a great spread

it was difficult to book the airport shuttle

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

friendly staff, good breakfast, nice and clean

the breakfast buffet was a real buffet with different types of fruits, juices, drinks and real mexican

we got this hotel cause it supposedly had a heated indoor pool and that was not true it was super cold water

definitely breakfast options and dining

was perfect until wednesday night, there is a bar or party, or anything going on around the hotel, and it becomes

good facilities, clean and nice. gym is great

the breakfast is good, they have free parking the location is very good.

few minor details, the pillows are worned out, there is no direct entrance from the underground parking to the

the breakfast is good, they have free parking the location is very good.

small room, low breakfast, bad soundproof high price, weak wifi, noisy ac.....

more variety of breakfast. one hour early free transportation to the tec of monterrey

pool and lobby under construction

great view, location, pool and service.

breakfast was good and enough. excellent location. affordable price.

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which

great breakfast

room, dining room, meals, friendly staff, pool, gym

sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off

gym , swimming pool and location

pool closes early

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only

they charged me a laundry service two days after i checked out....

there is a pool and a playground for the kids

the breakfast included in the room fare is descent.

gym is outdated, but will suffice for a short stay

private parking area with a guard opening the

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

strong wifi signal

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

pool size

the free laundry

the exceptional breakfast

breakfast

hotel has a good breakfast and location is perfect

and the breakfast could ve had more variety and the fruit less frozen

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

where was the pool?

the gym was very basic and machines didn t work

bad gym area with a lot of mosquitos

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

excellent customer service andi liked the gym and swimming pool

math for the shower was a little slippery, i stayed for a month and every week had to change wifi password, no

and foremost the wifi is horrible, i had no reception the whole time i stayed and the staff was not able to help

the website advertised a pool but it s under construction and it should be mandatory that it s listed under

bartender at the bar sierra madre

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

staff at bar gave excellent service even thought it is not well organized.

wifi could use improvement and the tv could use better reception.

bar did not have any red wine

kitchen facilities poor

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

no problem with the parking, enough space

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

wifi

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

meals room service ends up early every day

pool closed and my room didn t have tub as i requested

no self-parking. u have to use valet parking. it is free.

white (grey), the curtains were actually sticky, the carpet is stained, the ac is very noisy, the gym equipment

the indoor pool was wonderful

gym and pool area with a breath taking view of the mountains

it has a great indoor swimming pool with templated water which is awesome and there is plenty of underground

the speed of the elevator very fast but funny for my kids

equipment in the gym did not work properly

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

could not be controlled from the room, had to seek hk help the laundry service is sloppy

laundry is delivered in the evening of the same day (very convenient)

they said they'll give me complimentary laundry but charged

better gym would have made this perfect for me

area of the hotel, the wifi connection is really poor

the hotel has not wifi and the staff is rude

prefer a self-serve breakfast.

breakfast included was not worth the price and the bathrooms were not accommodating

rude staff bad wifi dirty room many cockroaches

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

the continental breakfast was only fruit, juice and coffee

breakfast was very

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the pool is not big enough though.

more pool loungers, washing the corridors carpets.

the swimming pool is small and is being shared with another hotel.

there's a pool also which i didn't use, but looked nice

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

it s a nice hotel, but the wifi is really slow.

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

we needed to ask for the towels, parking lot is complicated

was easy going and the parking was validated(free)

also a little fridge and enough parking

bad neighbourhood so would have been more relaxed about my car in the parking area

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

location and good parking, good restaurant. nice personnel.

need to improve room service, no tv remote control, towels and coffe in room.

the amenities are like the laundry room was exactly what i needed

location was amazing, the gym center is well equipped

the pool was beautiful

the staff was very accommodating and the breakfast nice and easy

breakfast buffet was an amazing spread

a great advantage was the possibility to do laundry in the hotel's laundromat

the buffer breakfast was very good

the breakfast buffet was very rich and you could have additional omlettes prepared

the beds were comfy and clean. breakfast, when not too busy, was great.

free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

wifi was terrible in our room, connection would not work. shower head was semi broken as well

i was not able to use the facilities like the pool or the gym but it is nice to have those options

we wanted an indoor pool and the hotel has a great inddor pool good size ans quite warm

we tried to get a drink at the bar but they were closed for the evening

a pet owner, and the facility takes pets, they could not tell me where i could take my pet to do his

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

wifi could have been better

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

noise from multi-level parking lot just outside my window. ask for another side rooms.

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

the bed was very comfortable! very clean! room service was excellent as well!

parking lot is on a reduced space and at some point difficult to park

gym very good, customer care excellent, restaurant very good,

t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant

large room, good breakfast for extra pay (not the one included), valet parking.

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

great location comfotable big room, nice simple breakfast

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

wifi is good,and hot water

didn't have breakfast, too late for me

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

very friendly staff, prices fair, beautiful mountain view, quiet, good beds, decent gym and pool, underground

location is great, the swimming pool area is really nice, the gym is well equipped, the views are great and the

) breakfast not included

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

good breakfast, very friendly staff and comfortable rooms.

the breakfast that is included is very simple.

the hotel has a free breakfast, as well as free computers and printers

didn't care for the breakfast served

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

not that comfortable bed, very poor breakfast

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

they are pet friendly

below average but “cheap for the area” they gave me a quick and early check in

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

didn t like the parking

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi did not work for me six days, tablet or laptop

the pool was great staff were nice

i like the location the services the staff the breakfast service and the room ...great rooms

construction work inside the hotel -super noisy -no gym, even tho you pay for it -the pool was dirty and noisy

swimming pool no room service personal from the breakfasts area don't explain nothing as you

wifi doesn't work.