where was the pool?

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

was no a good wifi signal in the room i stayed originally

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

prefer a self-serve breakfast.

breakfast included was not worth the price and the bathrooms were not accommodating

the hotel has not wifi and the staff is rude

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

area of the hotel, the wifi connection is really poor

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

the wifi and power were not always running, breakfast was not of good quality

the breakfast is simple and there were some things missing. the pillows in my room were not good

good value, room, breakfast included, additional breakfast options, cleanliness, confort

the wifi and power were not always running, breakfast was not of good quality

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

the rooms the parking lot the bathroom

parking button was not working and my husband got shocked when he pushed it but they fixed it right

internet (wifi) signal in mu room was weak again

pool closes early

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

didn t like the parking

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

bad neighbourhood so would have been more relaxed about my car in the parking area

the breakfast starting at 8 am was very good in an ample dining area

limited parking. no coffee in room.

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

the wifi did not reach the room

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the breakfast needs a little more variety.

wifi service failed alot

breakfast and no wifi in the room.

everything .good price. excellent management. good breakfast i love everything

wifi was really slow

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

room service was delicious.

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

no wifi for cell phones.

and didn't get to the restaurant, but i noticed the morning i was leaving that it had a $5 usd breakfast buffet

luis at the bar was excellent

went to breakfast, can't judge but changing wifi code each day its a pain

wifi codes changing daily basis

the poor breakfast.

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

bar closes too early

ay the breakfast bar i saw a roach ud83eudd2e

the rooms are big, the staff are very nice, the room service was great

also it's nice that it had a small kitchen area a small fridge and table and chairs

location, and rooms had mini fridge, small kitchen area sink and microwave

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

no wifi, thermostat

kitchen counter was very marked and roughed up

a bonus is the bar of the hotel

the bar at the hotel is very nice, lady mixed one of the best martini's ever

it was very nice to have a mini fridge in the room and access to a microwave (from the restaurant/room service

pool closed and my room didn t have tub as i requested

gym, cleanliness

i loved the swimming pool. i was very lucky to get a good room.

the parking either outside and inside are great

price and breakfast buffet kids not included

room service was well done also

the staff and the room service

parking spot just front of my room

chose this place because they advertised a pool, but when we arrived they told us it wasn't functional

the pool was not clean

spacious rooms, free wifi, free breakfast, friendly staff

clean and comfortable rooms. nice bathrooms. easy check in. safe parking.

and the wifi didnt work properly it disconnected continually

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

we needed to ask for the towels, parking lot is complicated

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

need to improve room service, no tv remote control, towels and coffe in room.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

attention, confortable, cost & parking lot

water in the pool was still freezing cold

wifi speed is so slow and amenity is nothing

pool area (the reason we rented here) was too small

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

didn't have breakfast, too late for me

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

you need a bigger bar

the indoor pool was wonderful

and we were not forced to wear a mask at all in the entire hotel except when we went to breakfast

the breakfast

gym food

could not be controlled from the room, had to seek hk help the laundry service is sloppy

laundry is delivered in the evening of the same day (very convenient)

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

very nice bar ( convid closed now)

laundry service

the laundry service

it has a parking lot what is something that i like

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as

the gym was very dark; needs more sunlight.

is suposed to be pet friendly but the restaurant is not

very clean, pool area and gym were fine, breakfast was sufficient

they also have breakfast included

parking is very tiny

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even

didn't care for the breakfast served

the breakfast that is included is very simple.

breakfast service terrible

another better hotels offer breakfast included and the same price, not only coffe and bread.

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

room service got it all wrong took three trips to fix and by then it was cold there is always

room attendants were rude and room service was horrible

the room service phone never worked and there was no hair dryer in the room even though it was listed

good gym and pool

the free laundry

breakfast was very extensive and everything was delicious.

the breakfast was lacking in variaty, there weren't any options for vegetarians.

the exceptional breakfast

the location and the breakfast

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

your floor, the pool and the lobby only

good views, large rooms,, nice breakfast, good equipment in the gym. it is a new hotel.

pool, gym are functional

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

the breakfast is good, they have free parking the location is very good.

the free breakfast hours were a little too short.

small room, low breakfast, bad soundproof high price, weak wifi, noisy ac.....

location, staff, super clean, parking, safe place

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

during covid the pool is close

pool wasn t available and the breakfast was cold the housekeeping didn t change the sheets

room service

dirty pillow cover, dirty pool , and the gym (terrible)

dirty pillow cover, dirty pool , and the gym (terrible)

parking could be more secure but they were doing some renovations at the moment

breakfast is great, free and secure parking

indoor pool and the cleanliness of the rooms

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

i would say the breakfast was good, also the gym.

they charged me a laundry service two days after i checked out....

there is a pool and a playground for the kids

the bar service is worst

breakfast was tasty but minimal, but the staff was great

left your place is so good little more fitness not towels on swimming pool

the place has a nice rooftop and a pretty decent gym

breakfast is good with omelettes that you can order, chilaquiles etc

i might add that breakfast could be a little bit better

also breakfast is good enough but coffee not so much

breakfast was good and diverse enough, and the staff was wonderful

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

parking lot is to small and gets overcrowded during weekends

the parking g lot is limited

order room service and they took for ever to serve, every time i call to room service they told me that

ricardo the valet parking man was so so so helpful.

no usb connections no plastic bags for laundry.

great location, awesome price, very nice rooms and the kids loved the pool.

no pool working and no breakfast insluded

private parking

excellent breakfast. staff was good.

add a pool

need a pool for the kids! monterrey is so hot

the restaurant and bar needs to work on their menu

the room service food portion sizes.

there is no coffee on room , room service expensive and not good food also very slow

we had to ask for dryer in the room, laundry coins sold, but had no soap

amazing facilities and very fairly priced room service :)

seconds to select your floor dirty windows on the outside, so the views are ruined service during breakfast a

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

i also like that the wifi was strong and i had no issues getting work done

so beautiful, food is great, spa was relaxing, location is good

parking lot

rooms are very nice. staff very helpful. spa was excellent.

no pool

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

markings sheets were ripped pillows were uncomfortable wifi didn't work we were staying at the pet floor and it

v in breakfast room not working , music too loud

it was dirty, we found a cockroach in the room, we switched rooms, the breakfast was awful.

comfortable bed and secure parking

wifi still sucks but many of the other maintenance issues have been repaired

the amenities are like the laundry room was exactly what i needed

the staff was very accommodating and the breakfast nice and easy

+++ more sweet dishes at breakfast

breakfast was really good!

they have a bar area and also they sell starbucks coffee

a great advantage was the possibility to do laundry in the hotel's laundromat

cost for pet was quite high, $2000 pesos for one night.

nice and modern gym and pool

clean, sound proof and breakfast was excellent.

the breakfast buffet was very rich and you could have additional omlettes prepared

not that comfortable bed, very poor breakfast

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

breakfast is old food. wifi not consistent

below average but “cheap for the area” they gave me a quick and early check in

in took very long time could get a beer at the bar but no food

wanted to use swimming pool, but the water looked very dirty

s a little or no air conditioning in the gym the doors always open and there s no airflow

we enjoyed our room, comfy beds and clean swimming pool

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

comfortable bed, large room. free breakfast and parking. great cost benefit.

great breakfast

clean. nice pool.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

staff could be better, every morning someone screams out of your door if you have laundry, not nice

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

nothing, all was excellent. maybe the rate should include breakfast

pool and poolside bar are beautiful and comfortable

wanted to charged for phone calls when i over paid what i suppose to pay, they didn t have free breakfast like

second it was very expensive for the quality and third breakfast was not good enough for the

beware that there are a lot of walk-ins so the weekend breakfast is very busy

personally loved the breakfast that was included in the package

draught beer at the bar instead of bottles.

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

pool was close no breakfast price for room was alittle to much asked for king bed was given a

convenient location, included breakfast buffet and service!! the pancakes were everything!

extremely bad smell room old plumbing swimming pool dirty air fan on toilet super noisy broken

done toilet malfunctioned always we had to mess with the it to flush towels stained and very old pool was green

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

location is very good. decent sized room. has parking.

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

parking, big trucks are hard to get them inside parking garage.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

they didn't change the main blanket of the beds. pool was not cleaned.

pool area was trashy

pool wasn t clean

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

dirty pool and same breakfast

delayed laundry service

pool and gym were excellent

terrible wine selection in bar area

prices at the bar to expensive

wifi

room service every day, two small bottles of water provided daily

quiet place/ gym/ pool/ nice area around

breakfast was spectacular: a lot of choices for each taste

swimming pool

the gym room and heated pool are nice

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

the facilities were good, the bar and restaurant was also good, but you are surrounded by more modern and

food and bar need improvement

and you should not miss brunch or a drink at the bar at the end of the day

the parking lot. to complicated and crowded

well you can add just for the complementary breakfast at least eggs and beans.

great room, great view. nice staff! great breakfast also

rooms are not soundproof and gym has no

the pool was safe and clean, will re-book when i come

parking availability

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

also, pool table on the first floor was awesome

is very low, the towels in my room were very old and worn out, the bed was uncomfortable, and the parking boxes

work room thermostat didnt work properly bed was extremely lumpy extremely noisy (guests fault) room service

pool always crowded with kids

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location