one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

husband loved the breakfast he was really happy that y'all had a buffet, location was excellent it was really

cleanliness & good breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

awesome staff. free airport shuttle.

lovely comfortable beds, very clean environment, excellent breakfast, extremely helpful staff

complimentary shuttle services which is a great bonus for non spanish speaking travelers

gym need to be upgraded

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

location, comfort, and last minute availability. the hotel also offered airport shuttle service

the location the gps told me wasn't the correct one and the hotel parking, very limited

was great, they also had shuttle service that could take us up to 10km around, i liked that

associates shower was spacious shuttle

new hotel, clean and safe place, room is small but everything you need incl. parking

as son i exited my car the security was asking if i really needed to park on a handicap parking space

overall cleanliness excellent breakfast buffet!

poor shuttle bus service not 24/7

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the parking process.

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

i loved the breakfast because it was real food, not just toast and cereal

good shower, shuttle service and swimming pool

to the airport; need to request the shuttle over the phone after clearing baggage claim, etc

and great breakfast

location was nice breakfast was one of the best i have experienced

and a convenient store few buildings away, so this compensates for the non-availability of room service and

great beds 24hrs shuttle to airport

location close to airport, nice and clean room, good breakfast, nice staff

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

misleading information about free breakfast with reservations

the room service food was good and speedy

the shuttle service was reliable to and from the airport

no access to swimming pool for repairs

food for breakfast was varied and delicious

kids running around unsupervised being disruptive to other guests

my in laws and their 2 kids (5 and 6 year olds) were told they were out of rooms with double beds and almost

gym was not being managed. and the water was bursting out from the tab

the pool was dirty and shallow, the gym can have more equipment

clean, good space, good airport shuttle, they pick me up in minutes after calling them.

the recepcionist was kind, shuttle bus and parking service was great also!

location, good breakfast and nice, spacious room.

the shuttle was really convenient too

room service was very fast and professional

fresh and good location, provided shuttle to airport, personal very friendly and secure, pool and gym area very

organised a shuttle pick up from the airport for us

they offer free shuttle to and from the airport, small breakfast included

the staff that gave us the morning breakfast are awesome

for the night and took the shuttle to the airport

good shuttle service and a very comfortable bed

good breakfast and nice staff

the continental breakfast has good options and the service is also good

room service was closed at 8 pm.

breakfast absolutely not up to the standards

location and shuttle services to airport

infrequent airport shuttle bus service

noisy, poor wifi, mini bottle of water. tiny room.

breakfast and free airport shuttle nice staff nearby the airport beds are comfortable quiet in the

excellent breakfast, airport shuttle included!

breakfast!

shuttle bus

shuttle from the airport so the taxi cost is expensive for such a short ride

breakfast was delicious.

we were told where to park it ,but it got broken into and items stolen, with security in the parking lot

airport shuttle more or less 24 hours

paid for breakfast using booking but something went wrong and i pay at the hotel for

the highlight was definitely the breakfast it was incredibly generous and included steak and other items you

breakfast and comfortable beds

gym was quite small, with few equipment

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

wifi speed is little bit slow

we were not given any wifi

looks like it was going through renovations amenities were not available for example the gym

parking breakfast staff people ac super cooli will be back pretty soon

parking

they did loose my laundry however found it next day

was good breakfast and good staff and the customer service was excellent to

the gym was good

hotel didn t have room service

quality of the food can be improved and the wifi speed connection needs to be increased significantly

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

cleanliness of the property, and the service of the staff, specially of our room service lady martina

the kitchen in the lofts is nice to

it was close to everything.hotel is always clean so is pool

the parking is a little tight.

staff is slow - check-out, getting laundry took way too much

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

they speak english but the room service didn't speak much english

breakfast and fast wifi

the pet friendly rooms only had one double bed, i made the reservation for two beds

very good breakfast!

looked somewhat old, especially the lobby, the kitchen, the neglected backyard and the closed pool

is no wifi

breakfast buffet was excellent!

great location...clean facility. the food was great...kids had an awesome time..

it was a laundry bag hanging with a picture of a suit

convenient location, decent parking

we were told the parking was secure but the gates opened for anyone and there were two restaurants adjacent in

breakfast and location great.

they said they would have someone patrol the parking area

they charged me a laundry service two days after i checked out....

ordered extra breakfast and half was not

gym is outdated, but will suffice for a short stay

the bar service is worst

great breakfast !!! great location !!!

on saturday 11st, pool was not warm enough

parking could be more secure but they were doing some renovations at the moment

have an excellent service, they have a computer's room if you need one, a great heated pool, and the room is

i would say the breakfast was good, also the gym.

the pool is small

of breakfast was good but not explained as to how to use very well

3) beds were very comfortable 4) continental breakfast is good

also gym had the multi machine being repaired and this was not

location, everything was really good- the room, swimming pool, wedding food was great rest of the food was ok

everything was great ud83dudc4d great beds and quiet. and great parking

i asked room service to take care of that but to no avail

clean facilities, and an included breakfast buffet for all

convenient location, included breakfast buffet and service!! the pancakes were everything!

extremely bad smell room old plumbing swimming pool dirty air fan on toilet super noisy broken

the location was good. the room spacious and clean. parking lot and swimming pool available.

the gym equipment was in good working order and the poolside was always clean

only thing that i didn't like was that i paid for a room with breakfast included but at the time we were there

staff was outstanding. breakfast was delicious

personally loved the breakfast that was included in the package

breakfast was very limited choices. hotel could use some updates. very long time checking in.

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only

parking lot too small!

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

the view of the swimming pool very clean, is close to downtown, clean room and big shower, bed very comfortable

parking button was not working and my husband got shocked when he pushed it but they fixed it right

spacious rooms, free wifi, free breakfast, friendly staff

no wifi in the room no english speaking no device for heating water no resturant around

wifi tv

the pool was not clean

there is no wifi at all

the wifi is so bad :(

the bedroom had no view and low wifi

also the pool and gym (the whole 5th floor) is disgusting (planned to use them but we did not)

wifi quality so bad

wifi signal was weak not many channels on tv.

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

wifi was very weak. not feasible to work continuously using their wi-fi

breakfast was good, staff members helped you out with it.

the free breakfast hours were a little too short.

really like my stay here, the location is great and the facilities are really modern, wifi is good and you can

location was nice and easy to find, they also validate parking

rude staff bad wifi dirty room many cockroaches

old beds but good free breakfast

breakfast included was not worth the price and the bathrooms were not accommodating

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

breakfast is only coffee and we come not top late

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

breakfast was very

free parking

nothing work, nos did the laundry or the box

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was not that good, it was just okay

the breakfast was the standard continental and very good.

it was clean and having complimentary breakfast is the best. great location too

wifi did not work for me six days, tablet or laptop

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

the thing i disliked the most is that the pool is too exposed to the sun and there's no sheltee or roof that

staff courtesy and assistance, parking and security, room service.

location and pet friendly facility

breakfast was good, rooms nice and clean. front desk was nice.

day a bit intimidating but with us travelling with all our stuff in the car in the underground parking lot

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

breakfast was poor, that is not a breakfast

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

the wifi did not reach the room

wifi service failed alot

the breakfast needs a little more variety.

wifi a bit spotty

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

not working, no hot water in the shower, the sofa was broken, strong smells in the restroom, poor wifi

is only a few parking spots, but they're inside a garage, so that's a good thing we were lucky to get one, and

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

bed was very comfortable, bathroom stole the show with the spa suite - wow

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

wifi did not work at all even though i had to work

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

strong wifi signal

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

pool size

i could hear the loud music every night from the disco bar that is part of the small commercial complex the

the free laundry

breakfast

the location and the breakfast

the breakfast was lacking in variaty, there weren't any options for vegetarians.

hotel has a good breakfast and location is perfect

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

couldn't use the pool or gym

the bar and resturant

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to covid

like the pool, the gym and breakfast buffet

laundry service

the laundry service

the hotel has limited parking available and the wifi was slow throughout our stay

difficult to get sleep somebody left open food cans inside the fridgener and it smelled bad the breakfast is

were warmly welcomed upon arrival, and the staff promptly informed us that the pool was out of order

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

parking lot is sufficient

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

bar closes too early

while the wifi was not perfect 100% of the time, i did have a reasonably good connection during most times

bar did not have any red wine

kitchen facilities poor

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

no wifi, thermostat

wifi

location, and rooms had mini fridge, small kitchen area sink and microwave

extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,

the pool was a bit too small, if they could enlarge it, would be nice

extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,

very friendly staff, close to restaurants, easy access to parking

disastrous wifi. administration not great.

lovely pool area

wifi in the room did not work

i could hear clearly the noises from the kids playing in the pool until almost midnight

the garden the pool and the view and the kitchen

everything was perfect! hotel is really nice, specially has a very nice pool.

wifi was good but had a couple spotty

it s a nice hotel, but the wifi is really slow.

the bar don't have any kind of liquor

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

need to improve room service, no tv remote control, towels and coffe in room.

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

we used a swimming pool a couple of times

more pool loungers, washing the corridors carpets.

the swimming pool

wifi connections were weak. i had to move closer to the hall way to get a stronger connection.

wifi is good,and hot water

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

didn't have breakfast, too late for me

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

gym and pool area with a breath taking view of the mountains

you need a bigger bar

the bar could be bigger though

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs

especially the wonderful breakfast buffet

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

could not be controlled from the room, had to seek hk help the laundry service is sloppy

laundry is delivered in the evening of the same day (very convenient)

stuff is great. location is great. food at the restaurant is ok. great wifi.