because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

breakfast time (7:00 am) too late for me

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

liked that the parking is close to the hotel

looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that

pool area was beautiful

the location was great for my purpose. the pool area is very pretty, and the room was big.

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

egg was not part of free breakfast. you have to order it and pay for it.

location was nice and easy to find, they also validate parking

the free laundry

the staff, the cleanliness, the hospitality, the breakfast, the other guests

the complementary breakfast is good and tasty

the exceptional breakfast

and the breakfast could ve had more variety and the fruit less frozen

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

swimming pool with spectacular views over monterrey

the gym and pool facilities are also unmanned and under equipped

the room service phone never worked and there was no hair dryer in the room even though it was listed

i liked the location, bar hours and the restaurant

you also have a large gym on the roof

she help us with the parking fee and offers us a late check out

during the breakfast everything was dirty, dirty crockery on the food bar and there were only crumbs left

a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in

breakfast can be improved.

the amenities are like the laundry room was exactly what i needed

and pet charge is too much

the the room was well organized and contained all the kitchen accessories we used

stayed the room with kitchen

the pool was beautiful

a great advantage was the possibility to do laundry in the hotel's laundromat

the breakfast was great

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

excellent room, great breakfast

the breakfast buffet was very rich and you could have additional omlettes prepared

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

no wifi

location, ground floor with the lobby, restaurant, bar and garden

order room service and they took for ever to serve, every time i call to room service they told me that

the parking lot was spacious enough for all the cars there and didn't have trouble finding a spot

guys in restaurants was so helpful. good breakfast.

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

couldn’t do early check in and late check out

staff, they put me out from breakfast, bar and common areas while i need to work

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2

the wifi was very good and the veiw from the room too

liked that it has a pool, great location in san pedro, comfortable rooms

i didn't eat breakfast. overall great place to stay.

like so much the bar and the cafeteria

the bar in the lobby was good

no usb connections no plastic bags for laundry.

friendly staff parking good breakfast

swimming pool too small, not enough parking lot

great location, awesome price, very nice rooms and the kids loved the pool.

breakfast fresh coffee in the room, both regular and decaf

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

room service is overpriced but i found especially annoying the

the parking lot. to complicated and crowded

it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being

playing on his phone and then he refused to help us to add credit to the room for the breakfast room service

delayed laundry service

wifi could be improved in coverage.

my expire at this hotel was horrible, the only good thing wass the valet parking, they were very very nice and

lot, continental breakfast good, clean rooms, so much space per room,, good internet service wifi, very impressive

in bar at first evening (21 march)

music at breakfast and kindness of the staff at the restaurant

as i travel very often, gym has to be in good shape and it was a good one

the gym room and heated pool are nice

we didn't try the breakfast.

quiet place/ gym/ pool/ nice area around

room service staff evidently needs more training, their english is basic and they struck me as

not a functional drop area and entrance for guest parking is not well signaled, in the

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

the room and it's interior was awesome. the room service was excellent.

room service and food..

gym

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

wish it had a pool

so beautiful, food is great, spa was relaxing, location is good

staff could be better, every morning someone screams out of your door if you have laundry, not nice

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

the staff was really kind, specially in room service

we ordered room service, clearly 2 entrees, but there was only 1 napkin and silver wear set up on the tray

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

the pool, jacuzzi and sauna make the stay even more relaxing

and we were not forced to wear a mask at all in the entire hotel except when we went to breakfast

gym food

especially the wonderful breakfast buffet

late check out was not a problem

only thing they need to improve is the wifi strength and speed

finally, the room service came to knock and open the door around 9

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

it was very nice to have a mini fridge in the room and access to a microwave (from the restaurant/room service

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

nice pool jacuzzi and gym, breakfast buffet good but not included

the gym and pool

pool always crowded with kids

pool was closed but it s due to covid.

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff at bar gave excellent service even thought it is not well organized.

breakfast is not included and its expensive

gym equipment a bit old

location, and rooms had mini fridge, small kitchen area sink and microwave

also it's nice that it had a small kitchen area a small fridge and table and chairs

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

no wifi, thermostat

wifi was present but immediately after connecting it would disconnect and disappear on all my

luis at the bar was excellent

no elevator in parking lot

the website advertised a pool but it s under construction and it should be mandatory that it s listed under

and didn't get to the restaurant, but i noticed the morning i was leaving that it had a $5 usd breakfast buffet

restaurant in the hotel is very good, they have a delicios onion soup, ant the breakfast is nice

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

they said they'll give me complimentary laundry but charged

the pool is heated and the view from the bedroom. very comfortable bed and friendly staff.

location breafast was good nice pool

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

location, good parking lot, nice pool, great atmosphere

didn t like that during the weekdays they don t clean the pool

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

the breakfast could be better

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

was no a good wifi signal in the room i stayed originally

the gym is hidden, it looks like a back room

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

pool area (the reason we rented here) was too small

they didn t turn the lights on the pool area

pool was being refurbished, i wish they had mentioned something before as that was the one feature

the location and safe parking lot.

the pool and gym

parking button was not working and my husband got shocked when he pushed it but they fixed it right

lack of signs indicating stairs in the parking lot

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

the pool was nice, just didn't have much time to enjoy it

working phone even for calling reception, wifi has good strength all over the hotel and good speed but if you

- the hotel wifi was ok,and mostly consistent

i was not able to use the facilities like the pool or the gym but it is nice to have those options

pool was dirty

the room service location

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

the room is big and comfortable, gym and swimming pool is good too

they really set the bar high

although nice, the pool water was super cold and smelled like too much bleach

was easy going and the parking was validated(free)

we needed to ask for the towels, parking lot is complicated

the bar don't have any kind of liquor

it s a nice hotel, but the wifi is really slow.

wifi

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

well located and comfortable. gym is neat and the breakfast offers variety of options.

staff, facilities, location, and complementary breakfast were all fantastic

the parking lot until the third floor.

fantastic, safe location, great breakfast, staff and happy hour

need to improve room service, no tv remote control, towels and coffe in room.

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

wifi signal is very bad, at room 314 we were unable to connect.

was horrible, check in was late no parking at night, multiple transactions taken out of my account that were

great room, great view. nice staff! great breakfast also

parking lot, not as clean as should be, room service don't answer call i had to order food from

of breakfast is almost none; wifi is extremely poor and slow and even didn't work on my laptop

the bar in tje room

the breakfast that is included is very simple.

another better hotels offer breakfast included and the same price, not only coffe and bread.

option if you absolutely need an indoor pool at your hotel and you also want economic pricing

didn't care for the breakfast served

traveling with my kids i felt like we had no privacy

rooftops with views and small pool

super convenient. plenty of parking. proximity to restaurants.

breakfast was really good

very friendly staff, good location and free breakfast

the room service was quick and the breakfast the next morning was goof

the mini bar was empty, we must have called three times to get it refilled, which never happened

wish there was a pool and they charge for room service every time.

i love that it is pet friendly and the breakfast was great

delayed room service

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

didn't have breakfast, too late for me

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

i like everything s except the wifi is really poor

price and breakfast buffet kids not included

to close to the swimming pool could hear kids yelling

excellent room service ! good staff at front desk.

gym is great

great value for the price, no cost for parking ))

the wi-fi was weak, the pool small, and the hallway carpets dirty

location was great. parking was in front of the hotel.

pool definitely needed maintenance, it was full of insects and leaves, just didn't feel comfortable

you hear everything from the next rooms and the alley - pool was super small and very

noise from multi-level parking lot just outside my window. ask for another side rooms.

parking lot is sufficient

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running

they allowed me to check in at 12 pm which was great for my kids

room service does not work

they allowed me to check in at 12 pm which was great for my kids

limited parking. no coffee in room.

continental breakfast included. free transportation in the morning. clean room.

bad neighbourhood so would have been more relaxed about my car in the parking area

also a little fridge and enough parking

location and good parking, good restaurant. nice personnel.

of the staff, cleanliness in room, keys, finding the hotel, coundlt get us towels for pool, room service took

particularly the receptionist and room service lady

the room and the bar in the top floor.

room service presentation needs work. napkins and condimments.

loved the bar and the pool, it has an amazing view

views of the mountains around from the pool is dope too

room service

room service and kitchen served us a nice meal

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

room service and kitchen served us a nice meal

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

location is very good. decent sized room. has parking.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

parking, big trucks are hard to get them inside parking garage.

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

limited parking

the continental breakfast was only fruit, juice and coffee

wifi big room good room service

room was comfortable, basic breakfast, 24hr reception.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

breakfast is only coffee and we come not top late

rude staff bad wifi dirty room many cockroaches

breakfast included was not worth the price and the bathrooms were not accommodating

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was not that good, it was just okay

great staff clean room simple breakfast

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

i stayed two days, the first day the breakfast was ok, the second morning it was really good

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine

breakfast was great

we had to ask for dryer in the room, laundry coins sold, but had no soap

i like the quiet the room was. the buffet breakfast was excellent.

the food at the restaurant is delicious, the bar staff makes great drinks

the restaurant is nice and the free breakfast was good

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

room service was delicious.

no wifi for cell phones.

bed was comfortable, a/c and wifi worked great, close to bus terminal.

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

didn t like the parking

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work