bathroom pretty old, pool was very cold also my eyes get irritated in the pool

the fitness machinery in the gym does not work well.

i would say the breakfast was good, also the gym.

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

have an excellent service, they have a computer's room if you need one, a great heated pool, and the room is

the rooms were nice and the room service quite good.

pool closes early

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

parking lot too small!

sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off

nice swimming pool, nice breakfast . clean rooms and clean bathrooms.

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

gym equipment n pool was dirty, n no heated pool either

pool

very good breakfast!

they charged me a laundry service two days after i checked out....

breakfast was adequate

tv was a problem, we needed call to lobby to program it, the red and password suplied for the wifi was no correct

there is a pool and a playground for the kids

the breakfast included in the room fare is descent.

staff is slow - check-out, getting laundry took way too much

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

employees' service and breakfast

breakfast and fast wifi

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

the parking space

cleanliness of the property, and the service of the staff, specially of our room service lady martina

told by the staff that there was taxis to take us to the stadium, so we wouldn't have to find parking during

i couldn't find the swimming pool, nor signs to lead me there

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

water in the pool was freezing

didn t like that during the weekdays they don t clean the pool

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location breafast was good nice pool

dislike that the restaurant was under construction , and also the swimming pool was too small for the people

where was the pool?

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

parking was sufficient and safe, room was clean and comfortable, i liked the walking shower better

the breakfast is good, they have free parking the location is very good.

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the breakfast is good, they have free parking the location is very good.

the breakfast is delicious

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

there was no hot water for the first 2 days and the pool was dirty

room attendants were rude and room service was horrible

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

gym was very basic and run down

the free laundry

hotel has a good breakfast and location is perfect

the complementary breakfast is good and tasty

the breakfast was lacking in variaty, there weren't any options for vegetarians.

and the breakfast could ve had more variety and the fruit less frozen

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

old beds but good free breakfast

rude staff bad wifi dirty room many cockroaches

come here if you want wifi

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

the breakfast is simple and there were some things missing. the pillows in my room were not good

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

good value, room, breakfast included, additional breakfast options, cleanliness, confort

room was comfortable, basic breakfast, 24hr reception.

nothing work, nos did the laundry or the box

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

the breakfast was not that good, it was just okay

poor breakfast

breakfast included was more of cortesy coffe for two hours

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

the wifi did not reach the room

limited parking. no coffee in room.

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

luis at the bar was excellent

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

couldn't use the pool or gym

breakfast

location. helpful staff. good wifi. great price. big room.

clean and comfortable rooms. nice bathrooms. easy check in. safe parking.

parking spot just front of my room

new and clean place. comfortable bed and space. smells fresh and lots of parking space.

chose this place because they advertised a pool, but when we arrived they told us it wasn't functional

wifi tv

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

did not see a room service menu or tv channel directory in the room

service was better as fiesta americana. common areas and gym looked well used.

room service, restaurant and bar are just great and affordable

wifi

also it's nice that it had a small kitchen area a small fridge and table and chairs

no wifi, thermostat

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen facilities poor

the location was great for my purpose. the pool area is very pretty, and the room was big.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

free parking which was nice when my friend was picking me up

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

run, careful and safe, valet parking, room service

the bar was under construction

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

spacious room, excellent breakfast in the restaurant and rapid and delicious room service when required

to get to and easy free parking

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs

it has a great indoor swimming pool with templated water which is awesome and there is plenty of underground

piano bar area was closed, not even allowed to walk in and sit, not to drink just to hang for a while

small parking lot

pool and rooms excellent

we were not given any wifi

looks like it was going through renovations amenities were not available for example the gym

wifi speed is little bit slow

parking

wifi is slow

the beds were comfortable, the room was spacious, the wifi was working well

wifi was good but had a couple spotty

parking is very uncomfortable

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

wifi

wifi was really slow

wifi service failed alot

breakfast was delicious but could use some protein options like egg, because it was only

the breakfast needs a little more variety.

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

wifi could have been better

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the location and safe parking lot.

we used a swimming pool a couple of times

pool area (the reason we rented here) was too small

the pool is not big enough though.

need to improve room service, no tv remote control, towels and coffe in room.

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

bed was comfortable, a/c and wifi worked great, close to bus terminal.

bed was very comfortable, bathroom stole the show with the spa suite - wow

bad wifi

gym very good, customer care excellent, restaurant very good,

looks very luxury the lobby, the restaurant, and i liked the gym on the side of the pool.

from the valet to the bell boys to the check-in staff, servers, bar tenders all were exceptional

i could hear clearly the noises from the kids playing in the pool until almost midnight

great and relaxing hotel with fast wifi

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

could not be controlled from the room, had to seek hk help the laundry service is sloppy

they said they'll give me complimentary laundry but charged

laundry is delivered in the evening of the same day (very convenient)

the expedite process for reservation and check in. the parking. the pool.

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

didn't have breakfast, too late for me

great location comfotable big room, nice simple breakfast

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

convenient location, included breakfast buffet and service!! the pancakes were everything!

could not work from my room because of the poor wifi, had to go to strabuck if i needed to work

the pool was nice

so had to walk to go get something to eat from the street and came back and ate it by the pool

out of control screaming 5-8yr old kids, as parents drank themself silly, pool party for 5 hours in afternoon

place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number

and attentive, very clean rooms, very clean facilities overall, and very good selection of breakfast

very clean, pool area and gym were fine, breakfast was sufficient

-a separate bar / cantina area serves happy hour drinks and food for reasonable prices

didn't use the gym or pool but looked like it was close

staff was outstanding. breakfast was delicious

personally loved the breakfast that was included in the package

breakfast was very limited choices. hotel could use some updates. very long time checking in.

draught beer at the bar instead of bottles.

also the room service was great and for a really good price, and the fact that they let you check in before

didn't care for the breakfast served

good breakfast, very friendly staff and comfortable rooms.

the bar in tje room

another better hotels offer breakfast included and the same price, not only coffe and bread.

the room had breakfast included and they still charge me for the it.

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

breakfast was great

rooftop pool terrace was amazing

breakfast buffet was pricey.

no swimming pool nor gym. no restaurant

easy access to parking lot and entrance

room, comfortable bed, great breakfast and great waiters and fabulous cook

great location, hotel very clean, good breakfast and great service.

bed was comfortable, shower was great, tv had multiple channels and wifi was fast

the laundry service

laundry service

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on

difficult to get sleep somebody left open food cans inside the fridgener and it smelled bad the breakfast is

super clean nice staff good breakfast lots of things inside the room

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

wife and both tried the buffet breakfast and we do not recommend it at all

the highlight was definitely the breakfast it was incredibly generous and included steak and other items you

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

gym was quite small, with few equipment

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

breakfast is good with omelettes that you can order, chilaquiles etc

i love the gym and the view from the terrace

also breakfast is good enough but coffee not so much

delicious breakfast and lovely staff

very close to kali coffee, great gym and terrace. good breakfast.

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

no wifi

free parking

location, ground floor with the lobby, restaurant, bar and garden

excepcional service , early check in and late check out with out problems. overall great.

beds are super comfortable and wifi was fast

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running

they allowed me to check in at 12 pm which was great for my kids

they do not have room service and their 2g wifi is super slow as well

pool wasn t available and the breakfast was cold the housekeeping didn t change the sheets

the amenities are like the laundry room was exactly what i needed

everything was great but the pool was out of service

we didn t have breakfast. we had another event near by, sorry i can t rate breakfast.

lobby and parking and elevator entrances all disconnected

the pool was beautiful

a great advantage was the possibility to do laundry in the hotel's laundromat

breakfast, and omg the pillows are amazing

for pets is next to the freeway and the cars drive fast and close to the sidewalk, not enough grass and

very great hotel, with pool and gym

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

couldn’t do early check in and late check out

charged pet fee even it was a service animal & did not respect booking notice that it wasnt supposed to be

early check in accepted

wifi was not working.

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

i didn't eat breakfast. overall great place to stay.

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with

we were served a moldy chocolate cake in our room service. plus the towels reeked.

i like the multiple options for room service and the morning chef was exceptional at making hotcakes and omelets

no usb connections no plastic bags for laundry.

on site lunch dinner bar setup

parking lot is cramped

the buffet breakfast was very good

i ordered breakfast two days in a row and the food was great, i ordered chilaquiles on both days

room service staff evidently needs more training, their english is basic and they struck me as

room service and food..

very pet friendly

lady never gave me information about the restaurant there in the hotel, had to ask about the wifi, just didn

the room and it's interior was awesome. the room service was excellent.

friendly staff and the accessible parking lot, many channels for kids on tv, large towels for the pool

bad location on busy highway that you cannot cross. loud guests, especially at the pool

day a bit intimidating but with us travelling with all our stuff in the car in the underground parking lot

location and pet friendly facility

staff courtesy and assistance, parking and security, room service.

parking lot

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

rooms are very nice. staff very helpful. spa was excellent.

cleanness and paper napkin for room service at breakfast.

delayed laundry service

wifi is slow and bounces in and out. food good, staff excellent

i did not use the pool but it looked ok; i used the gym and it was quite good

pool and gym were excellent

very nice hotel, pool was great, jacuzzi was perfect, and the housekeeper was very friendly.

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

they woke us up asking for the laundry early in the morning

gym towels

room service is 24 hours