lack of laundry facilities no late checking out less food choices for breakfast

finally, three days later they 'discovered' it in their laundry

the pool was gigantic and we had it to ourselves all day

room service tried to come into the my room 236 and didn t knock, didn t have my room key

wifi has horrible

great amenities - (although we didn't use them), pool, gym and laundry

breakfast is good, spacy rooms and the hotel has guest laundry which is meaningful for long stay

no laundry detergent in the hotel store because

all in all pretty good. laundry was a little pricey.

i like the grill outside, the gym, breakfast, laundry, location.

and i did laundry & there are no timers so it s a total guessing game as to when your clothes will be done

they said they lost their laundry service and had no clean sheets for a room for me

bathrooms were falling apart, stains on the furniture, room doors didn t work properly the laundry list

there was no fireplace which was advertised

kids loved it as well

on-site laundry was clean and easy to use

the kids loved the pool

convenient for a family of four to have the kitchen area available

like the suite that had rooms for kids and also a separate room for us

suite, plenty of room, perfect kitchen

big room. great fitness center.

great pool, fitness center and lounge.

the wifi was excellent

business center is not open and the laundry room is not available

didn't like sunday morning when i came down to order breakfast 3 of the staff members was just standing there

kids putting towels into the pool

beds are so comfortable, breakfast is delicious.

was a bit crowded with young kids running around while parents sat in the lounge drinking

i couldn't do my laundry and had to air dry

little problem i had is with external laundry services

breakfast was fine. parking is good.

the pool was still closed

the gym was dusty

was adjacent to laundry room and was extremely hot

i especially liked all the little added details such as the laundry basket in the closet, the well appointed

having a laundry room, which is free for guests is definitely a unique aspect of any hotels i'm familiar

on site laundry and convenient to everything

used the laundry facilities, and caught staff taking my supplies of of my washer

the electric fireplace in the room is just for looks, because it lights up, but no fan, or heat

the gym is very old. needs an upgrade

i liked the spa in our room. it made our experience extra special.

for a spa tub, i kind of expected bigger softer towels in the rooms and the ones provided were not what i

also the room did not have a fireplace as was shown on booking

room i was in was very close to the laundry so i felt a lot of vibrations and shaking throughout my stay

also, the staff was doing laundry behind the counter where guests registered - the front desk lobby

the entire time you have people yelling to eachother in the laundry room about how they never see 40hrs in a

checking people in and doing the laundry

op laundry that only took quarters with no machine for change; front desk had no change the 'breakfast

the laundry facility is a joke the machines don't work!

lastly the laundry room could use some updating as one washing machine and one dryer was broken

the kids got breakfast which was good, however they didn't cater for vegans

good breakfast, did not shut it down right at 9am as scheduled

pool gym the room was clean every one is so nice the front desk are so helpful so nice they are great me

the laundry room was clean, dust free and in good working order with two washers and dryers for guests

laundry machines only took quarters, but there was no place to make change

laundry room which were an added bonus

location, breakfast, laundry room, and location to restaurants and stores.

were on the second floor apparently above the laundry facilities and you could hear and feel the spinning of

i enjoyed the buffet style breakfast n laundry room!also like the laid back n cozy environment!

oh and laundry room, i was able to leave with all our clothes washed

breakfast, laundry room, very comfortable beds, a spacious room, a number of hotel entrances from the parking,

the breakfast was great we enjoyed it definitely going back soon

the staff was brilliant, they were able to get us a super early check in and a late check out with no problems

laundry but advertised no phone did not work, call front desk but didn t fix no thermostat

staff are very friendly and accommodating the room was clean and cozy and the pool is nice n

was a pissy mattress that my kids had to sleep on because when i first got checked in i called the front desk

no jacuzzi. pool closed.

sounded like a lot of kids

laundry was too expensive and the staff although nice never at the front desk

comfortable beds and laundry room

breakfast

breakfast was very poor

parking available outside

no laundry room

the pool and surrounding areas were beautiful

an excellant swimming pool. there was also a great restaurant on site. we love indian cuisine !!

the pool was clean

the room was very clean and the pool was relaxing. the staff is very nice

they even had a laundry which, after 8 days of traveling, was great!

the third floor smelled like body odor and cleaning chemicals because they left the dirty laundry carts and

i would have liked to have been able to use their laundry as i didn't have a car.

the staff was friendly, breakfast was amazing and the room was huge and comfy and clean

easy to get in and out of the parking lot

laundry room to small

the pool was a little small but it is a nice place to relax

my kids wanted to swim. it was kind of a little party for my daughter birthday.

well equiped gym with a quality bike for serious cyclists

clean place, nice staff, indoor pool for kids. close to other amenities

was closed restaurant was not staffed due to a wedding reception onsite laundry facility stank so badly of mold

the location and laundry facilities

location, size of room, advertised amenities of restaurant, pool and laundry facilities

beds were comfortable. like the laundry facility.

then that sign too the first floor *laundry room* just tell people when checking in

free parking, clean , breakfast and fruit

gym has no weights, washers, nothing; only 2 mats

contential breakfast could have been a lil better with more options and coffee to be hot

the limited gym equipment.

breakfast was great

of the staff, cleanliness of the room, hallways, walk ways and outside parking lots, also pet friendly

back view to golf

easy to get to, parking was convenient

plenty of parking

only real problem was that there was a lot of noise from the parking lot on one night

me and my boyfriend use this hotel often we love the wifi, netflix and small kitchen area

kitchen stocked with essential dishes

three tv s were great, kitchen not needed but have already told friends from florida who travel up that way

really enjoyed it very friendly people janice stephanie sara lunise kitchen and food lady an spoke to molly on

is a very nice little hotel for a longer stay especially when you have kids with you

i had to think of one thing i would say the gym/laundry could have been cooler but that is really pushing it

free laundry,has a weight room and the rooms have all the dishes you need for cooking and if it's not

the laundry room and the bathroom was spectacular. the soap was the best ever!!

liked the clean environment, the friendly staff, the spacious rooms, and most of the laundry room

great staff, general cleanliness was appreciated, free coffee 24/7, staff was available 24/7, laundry facilities

i did see the police on site and witnessed a pretty uncomfortable situation by the pool, but it was not in the

the location, having a kitchen, modern interiors, breakfast included, etc

our room was clean, the kitchen provided all of the essentials you could ever need for your stay

pool was open on the hottest day of oct

staff, big rooms with full kitchen, and with a large bathroom

is on top of everything at this esa, the staff are friendly and helpful, rooms are clean and laundry/ vending

to wait 30 minutes for a replacement room key while the night staff (2 months old) chilled in the laundry room

noise from laundry area was extreme

the staff was working hard cleaning and doing laundry and exchanging

also when i wanted to do laundry i was surprised to see that there was no change machine you had to go to the

she had been working extremely hard as the shift before didn't do laundry and other guests wanted more towels

laundry on site and a kitchenette with little ones was perfect for us!

the room had some great perks that we enjoyed (kitchenette), laundry facilities on site, everything we needed

free breakfast. laundry facilities on site.

laundry room was not accessible

laundry charges are too expensive

nice big room. good a/c. lots of parking. good swimming pool and gym.

we were here during the fire, it was handled perfectly, the rooms were comped, they were in the parking lot

adequate parking

$100 is a lot for a pet when they also take a security deposit

booked a two bedroom suite with a kitchen

wifi wasn t working

kitchen didn't have a dish cloth to wash the dishes or pot holders like they usually

the a/c in the common areas is barely working and the lobby and hallways are hot

loved the fact that it had a kitchen and dishes

pool not open

breakfast was great. the general manager was very friendly and helpful.

i love 2 room suites with kitchen

clean and good breakfast

clean, friendly staff, basketball and mini golf putter for kids

excellent hotel! very quiet area, clean room, good free breakfast, nice stuff!

the old thing no play area for kids but everything else was wonderful

nice gym and a small pool

good parking, helpful and friendly staff

room quiet the breakfast in the morning was very good esp

shower tiles could have been cleaner, no laundry bag

shuttle was a

wifi didnt work, no hot water, no netflix or modem television options

the restaurant bar downstairs was great, really good food actually

wifi never worked and no housekeeping

laundry room on the same floor.

drye was broken and had to go to different floor to finish laundry

laundry service

pets allowed the beds were ok my friend liked the pillows location

the staff, particularly the breakfast staff, was sooo kind

they have laundry facilities, but it was broken so they washed our daughters clothes in their facility

also, do not use the laundry services

pool and lounge area was really nice

than the pool, one of the cleanest hotels i've stayed in

the hotel is very clean and modern. i love the pool and hot tub.

always had clean towels also laundry on premises and gym was awesome

clean, staff was very nice, and the pool was warm

the indoor pool was permanently closed the day before we arrived

the balcony and heated pool

the kids went swimming and gad the pool to themselves the entire time

they have laundry, fitness room, and a meeting room

the laundry facilities were out of service

noise (kids yelling, laughing, running with a dog) was quite noticeable inside our room

desk staff was very helpful, hotel and room were very clean and the hot breakfast was exceeded our expectation

neighbors with kids yelling at 8am slow leak in sink electric outlet by bed did not work refrigerator either

no laundry lack of choices for breakfast no restaurant in the hotel .

breakfast area and the food was one of the best i have ever been to in a hotel

the parking spaces had frozen ice.

the maple kilbasa instead of pork sausage or bacon isn t a great choice for breakfast and kids dont drink

it woke our kids up and made for a sleepless night

clean, affordable, free breakfast, gym, laundry facility, and great for traveling for work.

gym equipment all worked. laundry available. didn t need to use.

night there was some kids screaming all over the place, it was 12 midnight and nobody from the staff addressed

wifi did not work! noisy

the lady at the breakfast bar must very nice. very large room

like smoke - carpet needs to be replaced with laminate flooring throughout hotel - disgusting laundry smell -

there is no laundry service at hotel, breakfast was not available and the front driveway looked like it had

no rooms available so i can stay in a bedbug infested room till tomorrow ohh but font bring your laundry back

the restaurant was closed, no laundry, no real store, nothing to charge so much for

the restaurant was closed, no laundry, no real store, nothing to charge so much for

the staff were all so nice, welcoming us in and helping us out when we had questions about the laundry

though we didn't need to use them, it was nice to have a laundry room on premise

plenty of parking, comfortable bed, and there are a ton of restaurants around since the mall is across the

breakfast, dog friendly ladies at front desk, location, parking

kitchenette, pots, pans, silverware, electric stove, walmart was less than 3 minutes away, though

pool was a little dirty. we found someone else s dirty laundry under the couch/trundle bed.

have like a laundry room

the offset double doors plus the laundry carts are impossible to get around

gym was clean and in great shape

were very disappointed to hear upon arrival they only had a grab and go breakfast

breakfast is good, they have a fitness center and a laundry room, and the rooms are just perfectly sized for

needs a little updating and laundry needs updating and cleaning

laundry room was not clean at all

after checking in, and i was told they had run out of towels because they were all in the laundry and that they

laundry facilities need renovation

we witnessed staff folding clean laundry in the front desk office and placing the sheets on the desk

i knocked on a few doors, office, laundry and another door near the reception desk

room was very clean and had a kitchenette. also a very nice laundry room.

very comfortable and has laundry facilities

i asked for change and where was the laundry facility

laundry room detergentdryer sheets dispensers have been inoperable for a few months, no change

also their laundry facility is disgusting i found a dead bed bug in one and all that they did was just

laundry sucks, vending machines just not working because it was full in cash

ice machine and one of the vending machines, as well as the laundry soap dispenser was not working

tv, wifi, able to keep a comfortable room temperature staff: friendly and very helpful misc: laundry on site,

), there s a bad smell in the halls and room smelled of heavy fragrance, pool is permanently closed despite

i booked this on 4th of july for the pool and free breakfast

didn't have a pool , ignorant customer service , lazy workers everything about it was

the bed was absolutely comfortable and the laundry service a plus!!

that does not provide laundry service

minor imperfection - no dirty laundry bags.

check in was easy, casino, pool and food court employees are were all kind

pool towels very nice staff both on the phone and at check in and out also bartenders at the casino bar are

laundry was not available at all, i was offered to have my laundry done myself at a hotel next door

no laundry facilities no store to purchase

no laundry/dry cleaning services

i was looking forward to a room service option

we had to drive around and wait for a parking spot or drive down to a overflow parking lot and shuttle over

comfortable and great location. nice rooms and good breakfast.

they have a pool,gym and a play area for the kids

pool and hot tub

the breakfast was great

breakfast was great. the staff was amazing.

game room is awesome for kids and family play

kids got to use the pool and had it to themselves as scheduling was required due to covid

kids got to use the pool and had it to themselves as scheduling was required due to covid

couldnt get on the wifi

staff, very polite, clean rooms, loved the option to cook in the room, pool/gym very clean, overall hotel

the pool was closed. i was sad about it.

parking and elevator cleanliness

the staff were friendly, there was plenty of front row parking, and the room was clean.

parking area is safe so over all - it was 5star and wonderful experience

excellent front desk service and breakfast food and service was great.

spa not working laundry facilities without detergent available

small kitchen area was a help, bet very comfortable and pillows good

room service only upon request

it was quiet and parking was good

pool was great

their dryer was broken so they dried my laundry for me

everything was close by. the pool was very clean. they had a restaurant and a starbucks.

it’s designed very good, beautiful reception and indoor space. clean pool and safe for kids

booking you told me there was a pool n gym open the pool nor the gym was available the bar nor restaurant was

the pool and the bar

pool, fitness, laundry

design, the smell, the location, the fire pit and solar lights, the laundry facility, hot tub, pool, breakfast

it's clean. love the kitchen

free breakfast, free parking huge nice clean rooms

kids really enjoyed it

charging exorbitant pet fees

pool

just that the pool and resturaunt were closed due to covid 19

pool closed and no decent food available

the high unexpected charge for our small dog in what was advertised as a pet friendly facility.

laundry room was a bit crowded, creating a wait for the 4 machines

was enjoyable & we appreciated the ability to launder grandchildren clothes at the convenient laundry room

the room was clean and spacious, great to have a kitchenette when traveling with kids

pet friendly

we also enjoy there complimentary breakfast

tried to use the laundry facility twice and both times the washer was broken and one morning at breakfast the

it was a huge bonus that there were laundry machines

never brought me clean towels when i requested them 3 times, i wand up using the onsite laundry mat and washing

laundry was also clean, no one seemed to be using it so we took the chance

room service is offered only if we stayed for at least 5 nights

it had a laundry room with one washer and one dryer

staff location everything worked and was clean,,,ice machine, vending , laundry , a/c, tv , bedding,

bed nice and firm, linens crisp and clean easy parking and good sized room

doesn t smell good. no wifi

i got a smoking room that stunk to high heaven

nice gym

bar was not open so nothing to bring me to the lounge area even though i was there for a week-long

when traveling with kids a pool is a most

cleanliness and gym were great

wifi enrollment was difficult- i gave up- it seemed more important to collect all my information

good breakfast too

love the privacy the pool area very clean & safe the bed is super comfty rooms very spacious & spotless i loved

i thought about using the swimming pool but it did not look very clean

the pool was closed was misleading thought it was indoors

real fireplace in room

laundry was inconvenient because of lack of quarters at the front desk

friendly staff, easy location, clean, nice snack options, great breakfast, free parking :)

i love the late check out time and how helpful the staff is.

for the past 2 years every hotel we stay at the chlorine is so high in the pool, it burns my kids skin

i stayed in many embassy suites a few years ago rooms were bigger and there was a real kitchen

laundry services

however, this time trash and laundry were in the halls when i checked in (around 5pm), and the tub had not been

also extra facilities for individual laundry and a well equipped gym

room was kind of small. wish the pool stayed open later.

a little wait for check in , but i was complimented with a drink at the bar .

no laundry service on the weekends.

from the indoor pool was overwhelming and it was difficult to breathe in the hallway and in the gym

we there for kids for indoor swimming pool recepnaist told us the pool was open when we went with kids the pool

the pool should be open for longer hours

beautiful, clean, great location for event attending. bar was a nice plus.

laundry and a pool was available

laundry was efficient

hated the laundry area

useful guest laundry facility

fully stocked kitchen all utensils, dishes, and cookware.

i love that they had a guest laundry room on site

convenient laundry facilities, convenient parking, very clean and comfortable room and facilities

to all your mainline towns, kop, and philly but secluded away (we even saw a few deer across the parking lot)

the bathroom door had to be closed very firm and my kids could not get it to latch on their own

gym has one broken treadmill and no thermostat, very hot

everything was great, spacious room, clean, nice pool, laundry, great breakfast

free laundry service continental breakfast

breakfast was amazing and the indoor pool was a plus

pet fee was steep for one day, but overall with a discounted room rate the price was decent for a

the breakfast was very good.

need breakfast bar and night bar back.

no room service, dinner

no room service, the outside of the building was not appealing.

excellent space clean all around! comfortable bed & the mirror wifi was so nice

and then one of the staff monitoring the pool yelled at my kids about being in the pool after 8pm

clean, nice breakfast, parking garage, quiet neighborhood.

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

ice machine was across the hall, gym and door for next hall so i heard doors slamming closed in the later night

service, nice comfortable room, great prices, free parking even on the day of checkout until midnight

could not sign on to wifi. no instructions on how to use the tv

to covid restrictions the breakfast currently consists of prepackaged muffins, yogurt, and oranges

would definitely recommend for a family with kids and pets

liked that our room had a full kitchen, it had silverware and dishware as well

there was no hot breakfast the pool wasn t open and it was tall it was when i called

the continental breakfast was good with their own waffle maker

once we got into the room, the front desk called to inform us that several kids' sports teams were staying on

had a room reserved for 2 adults and 3 kids

the room service was the biggest disappointment

once we got into the room, the front desk called to inform us that several kids' sports teams were staying on

it was very loud at night. the pool is small (but very nice) but was filled with a lot of kids.