rather slow laundry service.

good onsite free parking

the food both in restaurants and room service was excellent

location with plenty of parking

like kitchen

friendly proficient staff,easy access from main road & ample parking,restaurant very spacious & food was excellent

wifi didn t work in the bedroom at all which was pretty annoying

staff and very kindly made me some food even though the kitchen had closed when i got back from my day out

place to stay, very clean, very friendly staff and a lovely bar and restaurant with excellent food

size rooms , ideal stop over before getting the ferry the following morning to scotland, safe parking for our

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

good self contained laundry and kitchen with all amenities provided

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

the restaurant and especially the bar had great atomsphere, and the location in lisburn was good

laundry service 2 min from the property

ample on site car parking spaces with overflow if

breakfast choices were excellent and served with a smile

very comfortable, clean and lovely breakfast, staff are fantastic too, i highly recommend !

l liked tht breakfast was served promptly hot cooked & presented nicely

early and just as well as we got no sleep when we did we where put in room 105 right opposite the laundry room

time we had a room next to the laundry room, which was a bit loud from the early morning hours

the wifi isn t good

you need a serious upgrade in wifi, i have real trouble connecting when i stay.

of the staff were super friendly and helpful, loads of free parking and the breakfast options were

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

was in-between other rooms with people still having the craic at all hours, not fair on the kids

5 charge (not mentioned on menu) for room service

parking and spacious room with good heating plus restaurant and bar on premises and breakfast included in

breakfast did not have many options available, especially for kids

the laundry service was quick and cheap

the freedom and flexibility of the spa and pool facilities

staff were outstanding,place was brilliant, kids loved the pool and mummy loved the bar , food was gorgeous,will

loved the hot tub and gym

car parking spaces were limited

pool was a bit cool

kitchen service poor, staff very unconnected, didn't refill when items ran out

staff was friendly and kids enjoyed the pool

we loved that most of guests were with kids, that made family friendly atmosphere

i was given early check in and late check out and the staff arranged all my taxis

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

it was the laundry truck downstairs

plumbing and laundry appears loud

an added bonus was a washer for laundry

the laundry did not work so the staff did my laundry

reception area and bar grill were just wonderfully decorated and a lovely touch of a sofa at the top of the

or don t put us directly above it, and out of courtesy warn people terrible wifi

kids running around at 2am knocking on residnets doors

great bar downstairs with live music

convenient car park for trailer, food good in bistro

the owner offered to do laundry for us as well

private parking was so handy

nothing.. apart from trying to find the parking but that was my fault

the bar is lovely (live music, dj, great bar)

maybe the wifi connection

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

no bar or breakfast

lack of transparency with their breakfast charges for kids and adults

i like access to i e at all times. i did get ice but only after the bar opens.

they had a shared kitchen, a movie theater and laundromat

the kitchen had no fairy liquid to wash your dishes with

it was a good location for the night, there was free coffee and a good gym.

shared kitchen and living room

great facilities such as a good gym and great coffee machine for free

service, ordered room service which was free of charge and arrived in minutes

wifi was virtually non-existent

spa bath was just a bath with bubbles

and in the bathroom i loved the spa bath and the way the staff had made a elephant out of towels

i got room service both nights and loved it

breakfast choices were very good

easy check in and late check out

room service to clean the room had to remind them to replace the towels

ten minute walk to woodworkers bar (part of the lavery bar) a cracking craft ale bar

breakfast excellent

the laundry service was very efficient and reasonably priced, per bag if you preferred

appreciated reasonable laundry service

they have laundry service

assisted us with sending off a bag of laundry to be done with no issues

they also had laundry service

laundry services way overpriced

laundry service was a huge help

did laundry but very expensive

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

different restaurants with a variety of cuisine, 15-20 minutes walk to the city center, a small gym with everything

lovely. breakfast was gorgeous

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

great hotel however their bar food menu requires attention.

wifi connection was good as well and there are usb ports near the bed, which is always a useful

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

g nutella to the selection of sauces for the pancakes for kids

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed

great location, great hotel great breakfast able to get soda bread and potato bread

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

- bed & bedlinens, large beautifully appointed room, large bathroom with good shower, wifi, amenities

food menu in the bar is limited and food quality nowhere near as nice as

the wifi connection is terrible.

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

service was great (mr james), the laundry service bundle package was value for money as

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

their air conditioning wasn t up an running. laundry service wasn t available.

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

when they did take towels for laundry they werent replaced

the gym was great - really big and well equipped

room so great for girls getting ready, water machine in the hotel reception and was able for 1pm late check out

only issue we had was the app for room service did not work

was 0 wifi in the first room we stayed in, but they had no problem moving us to a different one the

good location. they do laundry.

choice of tv channels , no customer parking or drop off area at the entrance , no spa or gym

location and staff ... late check out option was great

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

all while dragging two small kids around and baggage

they also have a very good laundry guest can use

great to have a small kitchenette and access to a laundry

huge rooms with great kitchen and free laundry facilities

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

stylish studio room, free laundry facilities and friendly staff

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

location, convenient car parking, wifi

good bar and restaurant, laundry facilities and sure friendly staff

we used restaurant, gym and laundry as well

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

design for the kitchenette and resources (gym, laundry, bar/restaurant)

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

thoughtfully upgraded our room and they were helpful making a room service when our room phone did not work

gym facilities at all breakfast rather limited

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids

24hour bar for guests

breakfast was excellent and so were the staff

for example no fridge in room , no gym is not ideal when staying in winter for few days, small pool (not really

breakfast was superb as where the rooms. bit on the expensive side but truly lovely hotel.

but it also meant you got the spa (and outdoor hot tub) to

smallest pool i have even been in. service in bar poor.

the wait staff during our breakfast/dinners (we decided to drive to dundalk for lunch) were so wonderful they

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

chance room sister but saff manger help out move room was geat so be all same leave and spa and pool changing

facilities were also dated - pool/ gym etc

traditional, clean and good parking facilities

visit the rooms have been upgraded beyond believe (probably the best i have stayed for years) breakfast was

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

ironing board and iron access down the corridor in the laundry room

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

location- the laundry facilities what a idea

size rooms and everything you need including a laundry service which was really helpful to

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

minus the kids

saturday night wouldn t be ideal for those with young kids

however, room was very slow, its a box room, bed and thats it, confy bed, good wifi

fast wifi

no pool

we had dinner and breakfast both meals excellent .

breakfast really nice, room was lovely and the queensize bed was really comfy

the spa was very disappointing .

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

corridors dirty with trays and laundry at

we were tired after a day out and they re directed our restaurant order to be delivered as room service which

food in bar is great!!!!

had meal i m restaurant food was ok few things they didn have and not a great kids menu

the room was spacious and comfortable, as well as being quiet and with good wifi

very good location, good breakfast we enjoyed our stay

due to the pandemic dinner and breakfast was via a take to room service (they provided a vegan option)

i was aware of other diners sending their meals back to the kitchen so it wasn t just me that had a problem

had asked the night staff for a late check out for 130pm to which he said was not a problem however from 9am we

gym was a little basic for the hilton

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

we were also charged 50 for early check in - i don t object to an extra charge but 50 is frankly extortionate

the hotel was great, central location, clean room, nice bar area and friendly staff

nice to be able to get a triple room for our kids

staff were lovely, very helpful. handy location and found self service laundry close!

friendly staff, great location for shopping, lots of parking space and value for money.

was a stressed last minute visit as we were sorting another flight, taxi s & our extra car parking charge at

staff are so friendly and helpful. breakfast was amazing

the breakfast was excellent

and we also really appreciated the laundry access

hot tub was fab and so were all the animals the kids absolutely loved

came for a couples night away but will be returning to bring our kids next time for sure

stunning, hot tub was lovely surroundings beautiful and the honesty bar was such a lovely touch

everything was a lovely staycation for me and my partner i will return again with my kids

kids running and shouting at 7:30 in the morning - not the fault of the hotel - selfish,

would highly recommend the food in the dunsilly bar & grill

great breakfast

easy access to antrim. clean & spacious room. breakfast was excellent!

think the bar grill food was slightly over priced

you will always get a fantastic big comfortable bed,good wifi, free parking and a great location

it’s a bit of a way out of city, and expensive breakfast.

hotel staff so lovely and friendly, came from dublin for nye we had great time late check out 6pm was a dream

i didn't want to go sit in my room to eat a room service sandwich

very spacious and comfortable and quiet but wifi was a bit below par because of where i was

the toilets in the bar area are some of the cleanest and i really cannot fault anything about this hotel

breakfast was very good with a wide selection to suit all tastes

excellent breakfast and dinner on both days

excellent hotel in every respect in town centre kilkeel. superb breakfast

easy access. parking facilities very good.