was very comfortable extra blanket and pillows available in room free wifi room was quiet and comfortable with

kids running and shouting at 7:30 in the morning - not the fault of the hotel - selfish,

breakfast nice and hot. also great choices of food. car parking

there are a lot of parking lots in courtyard belonging to the hotel

location. very accommodating. good breakfast

staff were lovely, very helpful. handy location and found self service laundry close!

was a stressed last minute visit as we were sorting another flight, taxi s & our extra car parking charge at

parking , easy access, on the home side of belfast and so close to junction one , and the breakfast

bed comfy, room and bathroom clean.nice buffet breakfast. easy parking and close to restaurants.

lovely breakfast

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

we had dinner and breakfast in the hotel and both were superb

friendly staff, food was very quick to come esp through room service, cocktails very professional, staff more

best part was how relaxing it was, gym/pool and amenities were nice in the morning

facilities were also dated - pool/ gym etc

used the laundry service, but my clothes were still quite damp when i opened the laundry bag

excellent friendly helpful staff. clean modern hotel. quiet area. easy parking / access.

though there was a large wedding in attendance the reception, lobby, bar, restaurant, breakfast room was never

opening times of the spa on mondays could have been open for at least a few hours more

staff went to extra lengths for our comfort by making us sandwiches after room service had finished after we'd

laundry service seemed to be a bit of a chore, had to ask for bags and then didn't get forms so i

again, we were told to wait another 5 minutes and then we were told there was an issue with the laundry

the bar area was relaxing

would also love them to build a pool

lovely bar area so relaxing

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

suite incorporated a seating area/open kitchen that was delightful

shower was lovely and warm, breakfast was gorgeous with a nice variety of options to chose from, bar lounge

loved the self contained kitchen in the sheridan suite such a surprise

pool and hot tub were a big hit with the kids. good location as i have a relative nearby.

were nice, spacious and so was the bar area

breakfast was hot, delicious and plentiful

way the staff facilitated an early check in after a long journey with my elderly mother

wifi a bit hit or miss but didn't spoil anything

superb breakfast

what i got was a first floor apartment with noise carrying from downstairs and a view of the laundry facilities

and you couldn't get to the main hotel without walking past a car park, past a service area (laundry, etc),

also the staff in particular gary at the pool check in and paul at the door were a massive help to us

how there was no signal at the cottage and the wifi didn t work in the bedroom

kitchen lights didn t work and shampoo pump bottle was broken

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

5 minute walk to laundry

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

great breakfast

location, breakfast, laundry, staff

location- the laundry facilities what a idea

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

there's a laundry room and outside patio area on floor 1

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

breakfast was very good. wifi also.

the staff was not that sweet and we had to come down to the bar everytime for drinking water

first class breakfast with lots of choices available including gluten free section

good bar and restaurant, laundry facilities and sure friendly staff

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

design for the kitchenette and resources (gym, laundry, bar/restaurant)

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

the 24 hr laundry room was nice, too

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

laundry was not done on the day when it should have been

room we stayed in could hear laundry trolleys at night

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

large and full of extras, food wonderful breakfast could choose anything, staff very helpful a lovely hotel to

breakfast was good,wifi is fast.

gym needs improvement

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed

only extremely minor thing, and this is really reaching, was that the wifi wasn't connecting through the tv as

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

the addition of a free laundry room was great for us given our extended travel

great to have a small kitchenette and access to a laundry

they also have a very good laundry guest can use

stylish studio room, free laundry facilities and friendly staff

speedy room service & nice evening turn down service

gym is small and compact but well stocked and worth a visit

we loved the jazz bar and cocktails

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

spa was the best my wife had ever been too

instructions on laundry etc

laundry services way overpriced

laundry service was a huge help

staff at front desk need to be educated on laundry drop off process for customers

did laundry but very expensive

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

rooms were comfortable for the 4 of us (2 adults 2 kids), and breakfast was very good

breakfast was good enough, but had to stand & wait on food to come out

good location. they do laundry.

choice of tv channels , no customer parking or drop off area at the entrance , no spa or gym

bar staff and night staff were lovely and friendly

yet it was not working as the wifi was

staff were great, bar area was nice and well equipped, gym was small but functional

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

great choice of bars with a stunning rooftop bar and garden area

the rooftop bar, restaurant and outside bar are great

gorgeous bar and outside area

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

down parking space outside the hotel just to get luggage and things like that in especially with kids or if it

the price of the room service pizza, the pizza was tiny

corridors dirty with trays and laundry at

had some issues with wifi initially but after a member of staff helped me it worked fine

didn t realise it was a pet friendly hotel, so that s my fault in my opinion no hotel should let a 6 foot

got an upgrade to the samson suite, truly exceptiuonal and staff are amazing from front desk to room service

in bar & restaurant were great

when they did take towels for laundry they werent replaced

location was very central rooms was very big and bed was really comfy late check out was really

gym ,close to town centre , friendly staff

everithing was fab, the room was clean and staff nice and helpful we deffinetly come back kids loved the hotel

bar was a nice setting really nice pleasant staff

very clean. room was good - shower good bed comfortable temperature good wifi excellent. quiet.

arrived very early due to our flight

i like a larger spa bath but next time i will request that

brilliant room service

no cart charge for room service from the amazing restaurant down stairs

the kitchen had no fairy liquid to wash your dishes with

location was good. bed was comfortable. wifi was ok

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

very central but poor parking facilities if you drive. free gym and cinema :)

would have been better if there had been a kettle, even though the kitchen was along the hall

my kids loved it

early check in was not an issue

breakfast was lovely

looking forward to our return visit next week ud83dude00 dinner was excellent a d girl in the bar was lovely

stayed in this hotel to be able to get to portrush early in the morning for the open golf championship

the laundry did not work so the staff did my laundry

bags of laundry on landing

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

an added bonus was a washer for laundry

plumbing and laundry appears loud

nothing was a problem and on arrival the kids got a token to use in the shop, nice little touch we

the kids very much enjoyed the free chocolate bar on arrival

had asked the night staff for a late check out for 130pm to which he said was not a problem however from 9am we

despite purporting to be pet friendly we were treated as second class guests and had the room to prove it,

wifi is not free (only for 1 hour)

appreciated reasonable laundry service

they also had laundry service

assisted us with sending off a bag of laundry to be done with no issues

they have laundry service

the laundry service was very efficient and reasonably priced, per bag if you preferred

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

liked the lovely person at the reception, he was very friendly with my teenage kids as well and it was super

the closeness of shop bar and restaurants and also the comfort of the hotel

location reception staff very friendly got a late check out free rooms very spacious and

plus great bar + guinness

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

early check in allowed, friendly polite reception staff.

room service to clean the room had to remind them to replace the towels

ten minute walk to woodworkers bar (part of the lavery bar) a cracking craft ale bar

laundry service 2 min from the property

the motel sits in a quiet residential area and had plenty of parking

the bed was comfortable and the bathroom large. off street parking.

warm room with ensuite, tea making facilities, tv, wifi, friendly welcome, breakfast was prompt service, food

very comfortable, clean and lovely breakfast, staff are fantastic too, i highly recommend !

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

breakfast was lovely

going a bit lower, 3/ sandwiches and toasted sandwich could be served in the bar we had to order room service

they accomodated my request of early check in.. and the breakfast!

the owner offered to do laundry for us as well

a fabulous breakfast, beautiful bar and dining area, gorgeous and quirkiliy designed bedrooms.

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

calvin and jp were super friendly from check-in, to sitting in the bar and having a nice chat

not only were we offered an early check in on arrival, but our room was also upgraded, a lovely surprise after

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

for an early check in at last minute and was accommodated straight away with no fuss

the staff were very friendly... we were there for the open golf and everyone was so kind.

were extremely polite and helpful the room was excellent and the location was great and with good parking

loved the room size and the bfast and late check out time

the hotel staff were more than happy to accommodate any requests, and room service was ridiculously (yet v

family friendly and having the kids play room ideal

breakfast room service was extremely dear

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

the apartments had kitchen , the free gym

gym was a bonus too

room spotless and breakfast good

milk and coffee portions in room are too scant and are not replaced during room

not allot of breakfast options for kids

ruben the young bar man was amazing

there was a school leavers prom in the ballroom so all i heard until early hours was music and kids

was fantastic ate there for the two nights of our stay and couldn’t fault anything kids loved it too staff

good access for parking

staff delivering room service was very rude and pushed past me to get into the room

kids running around at 2am knocking on residnets doors

countries but its my first time to pay 85 pound for a break fast for a family of 3 adults and two kids one 3 yr

good parking across from the premises, it's not secure parking but our car was fine

beautiful hotel with great food and bar with live entertainment ud83dudc4c

hotel is a lovely old property right on the harbour with private parking in front

breakfast the next morning was beautiful fresh, generous, and perfectly cooked

parking is limited and you are on the main road in carnlough so rooms facing into the village will

rather slow laundry service.

family - very accomodating when my son rang and asked for an early check in for very personal

friendly staff, fantastic breakfast and the hotel bar was brilliant.

and bathroom, delicious chef's specials in the restaurant, safe quiet location and off the road parking

location with plenty of parking