the location is quiet but convenient with parking close by

is nothing really, it would have bene great for there to have been a bar for a beer when we arrived (but there

a bit of a walk to find places to eat. street parking a bit of a lottery.

parking is limited but usually no problem

access to the town centre , free adjacent parking , a warm welcome from our hosts , clean comfortable room and

plenty of safe parking and a lot to look at within walking distance

was spot on in the citadelle, staff very helpful, restaurant great, room overlooking the pool

good parking

pool furniture badly needs replacing. the breakfast was unexciting.

room did not have pool view as was it was out of line of sight and fence and shrubs obscured as well

the spa pool water was not heated on our first day but when i complained it was warmer the next day

golf course and spa, which we did nt have time to try

beautiful winery converted hotel surrounded by golf courses and vineyards, very friendly staff and excellent

cooked breakfast would have been better if hot rather than cold.

room was very big and comfortable, the restaurant was very good, the pool area was great

parking is easy and the personnel very nice

free parking is an added point

hotel has a fine restaurant with nice prices and delicious food, free private parking and a very welcoming and

our room is on the ground floor with windows overlooking the parking.

there is free parking out front, and check in is easy, even after hours

purposely come to this more expensive place cause i wanted sit in a spa pool, even tho there was only 2 rooms

very good parking

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

spacious room and spa facilities, i would like to stay again

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.

not do the chateau justice, stunningly beautiful, wonderful location outside bordeaux, fantastic pool area,

great pool

the rooms are beautiful and the gardens and pool are also superb

we had a beautiful view of the garden and pool

was a room service menu of pastas and salads which was tasty but no official meals outside breakfast

breakfast: no english breakfast (but french or german). not very important in fact.

breakfast delicious

from location, breakfast,helpful staff and staff

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

comfy beds. good breakfast. staff friendly and helpful. quivk chech in and out

lovely pool and garden to sit in and have dinner

try and get studio with terrace and kitchenette on bottom floor, direct access to pool, it s worth it

pool was just a bonus

food was excellent, we had dinner and breakfast close to airport parking good more like a motel than hotel

the lovely pool

extremely comfy bed. secured parking, gates and cctv. fantastic breakfast pleasant staff

the hotel was unclean, and the room service was poor

pet friendly hotels are difficult to find but very important for pet owners when travelling long

perhaps a few more snacks items on the room service menu.

great location, spacious , friendly bar & restaurant. dog friendly & easy , secure parking.

there were everthing i need , a good desk, working wifi, a shower and hairdryer, and tea and coffee maker, a

secure parking outside ground floor room

easy access to city. the meals were very good. parking near our room. very well organised.

is very convenient, wonderful hotel staff always at our service, great food at their restaurant, bar at the

staff went above and beyond, from an early check in to complimentary wine when we returned in the evening

for example, laundry bag is a paper bag, no toiletries in the bathroom

pleasant staff let me have a late check out

it is a busy area most days with a lot of kids around

wifi was hit and miss

the breakfast didn t have a lot of options

no laundry - although listed on the website as a service offered

i liked the location, parking is free and it looked safe.

the hotel is beautiful and my kids loved the swimming pool

was no mini bar in the room and i couldn t buy a pet bottle of water except for the free one for each day

huge bonus was the swimming pool and outdoor area with bar and food service on the very hot days

they sell laundry pods at reception

breakfast was excellent, it is expensive but wotrth the money as the restaurant is decorated nicely

the pool was closed when we got there and only opens at 10 am

there is a nice pool, but the capacity of the pool and the sunbeds around the pool is rather limited when the

towels at the gym, no water (there is no bathroom neither), no tissue to clean the facilities after usage (while

was really high quality: rooms, silence, view, restaurant, staff, the gym (a real gym shared with the guests of

we didn t have breakfast or try the restaurant as we only had one night but we will be returning

staff from arrival to departure, granting an early check in

we got late check out though which was good

theres a gym, spa and fitness classes too, though i didn't have time to do any of these

nice decor, comfortable bed and nice team. appreciated gym and spa area. good value for money.

the room was absolutely amazing, spacious, walk-in shower, minibar, coffee machine, etc

we spent lots of time by the pool which was a lovely place to relax and the treatments in the spa were heavenly

everything was great - staff, room, spa and restaurant

nice swimming pool

is no self-laundry and microwave oven

breakfast is quite expensive, parking also is 20 euros, which adds up.

comfortable room with huge bed. excellent breakfast. friendly staff.

lovely large bedroom, great bathroom, good breakfast.

staff especially at the bar

e area by the river) is a fun place with lots of stylish shops and food places plus a handy bar overlooking the

wifi was a disaster, i couldn t work or have calls

the staffs were lovely, location is great, free high-speed wifi, the indoor perfume that is diffused in the

wifi little weak

poor wifi connection in the bedroom.

choice a bit strange with a limited choice, quality very good anyway some disfuctionning in the room service,

lovely courtyard and bar could not be used because no one staffed them

wifi did not work

the bar was not open on sunday, mon, or tuesday

far from downtown. limited hours of on site bar and restaurant.

were very nice and even did some laundry for me quite cheaply as soon as i arrived

room, good wifi, excellent location in the middle of the lovely neighborhood, lots of cafes&boulangeries

wifi worked only at the frontdesk. couldn't connect to it in the room at all

it was very clean and had a flat screen tv, good wifi, air-con and a cattle for tea or coffee

the room though small did offer tea and coffee facilities, hair dryer, tv, and good wifi reception

we requested early check in and our rooms were ready when we arrived

com and would pay for extras like room service on the spot

the rooftop restaurant and bar was wonderful and a welcoming place to relax after a day of sightseeing

it's absolutely amazing that i could travel with my pet and feel very comfortable bringing him

terrace was nice too though only available at breakfast times

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

limited gym equipment

the spa are is really nice

wish you could have swim in the pool

hotel outsources both cleaning staff and room service, so if we missed the cleaning hours in the morning, we'd

pool area was glorious

room was very close to the pool / route to exit, so noise levels in the morning were a bit of a wake up call

friendliness of the staff, room, breakfast

for breakfast too small, service slow and felt overcrowded

we had room service from the garden restaurant which was delicious, as was breakfast the next morning

good location in the old town plenty of little bars and restaurants yo cater for your needs and pet

located 5 mins from the lovely bar outside the church at saint seurin

b than a hotel as it has limited reception staffing at night and none of the buzz of a hotel, no bar or cafe

no coffee/ tea in room, min bar fridge not working, shower head broken.

the shower specially, the kitchenette isn't really adequate

room, the secret room, was on the lower ground floor next to the laundry and staff room

breakfast will need a full review to itself to do it full service

wifi was a little flaky.

breakfast experience i've ever had

breakfast intimate and friendly

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

good facilities and extensive breakfast

bed was super comfortable, the wifi worked very well, my husband had a very good massage

staff, facilities, cleanliness, breakfast all excellent

pet friendly too

the pool has too much chlorine and the laundry service was not available when required.

we have three kids that didn’t travel with us and the peace for a city centre hôtel was great

cheese plate at the wine bar was great, room was extremely comfortable, clean and large

the pool on the ground floor was a little too small

pool very small

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

room service

price of the breakfast for kids (as 4 years old) should not cost as an adult or even better free-of-cost since

no restaurant, poor room service menu and the cooked meat at breakfast was off.

room was a bit on the small side. wifi didn't always work.

good location, lovely big room with a window that opens. coin laundry facilities

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

laundry was dark and on one visit the lights did not come on which was a bit scary

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

corridors and the whole smelled of garbage and dirty laundry

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

we paid for breakfast just one of the mornings, it was nice, but quite basic.

location perfect. we didn t have breakfast.

excellent wifi, lovely staff, nice breakfast. pretty close to the centre - safe area.

we wanted to use gym facilities but we re not in the building we were in

room service options good be wider

location. it was very clean. staff was friendly and they smiled! loved the room service option.

my wifi didn t work

no room service despite that being advertised unless you want a microwave meal

dickheads in best western next door unloading laundry truck at 03:00!!

room service was limited and quality of food was below average for this type of hotel

breakfast was very nice with a lovely view overlooking the square

breakfast was wonderful

the staff, from the reception desk, to the bar on the ground floor and the roof top bar, the staff were so

building very clean reception staff fantastic, friendly theo in the bar made some fantastic cocktails breakfast

they have a new bar and breakfast that is exceptional

the bar in the evening was very welcoming

cocktail prices at the hotel bar were too high

rooms are very clean and comfortable with tv and wifi throughout

expensive laundry.

small detail but i would prefer to pick a phone and press button for room service or front desk

the room service was very quick and the staff were kind and accommodating

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu

cleanliness ambience staff amazing amd so friendly pet confort

-very clean -really good wifi -comfy bed -easy check in with 24 hour reception

breakfast, nice air conditioned rooms

breakfast was continental which was good

the wifi was truly terrible! it kept dropping.

the wifi connection was rather slow and unreliable

there was a convenient laundry and mini grocery store less than 5minutes away

breakfast was great. lots of variety!

bar and restaurant staff were all very efficient and friendly

unfortunately no connecting rooms in the hotel but we got two rooms next to each other for our kids

loved the bar lounge with tones of beers selection and a cozy

wifi on second floor a bit patchy

wifi connection was not good and not always available

wifi disconnected too often.

easy to reach all the sites and my son enjoyed the gym

it was a very comfortable walk to many restaurants, clubs and bars

also the laundry service is quite expensive: 4 to wash a pair of socks

location excellent, roof top bar excellent, staff very helpful.

good central location, excellent breakfast, the vibe in the restaurant at night and rooftop, ok wifi, nice staff

pet friendly- yay

enough toiletries in the bathroom, a bar of soap to use to wash hands and face, use to wash hair/condition and

it was short 6 minute walk to nearby laundry mat

no laundry facilities

the outside bar seating upstairs needs a bit of attention.

bath and breakfast, free drinks, comfy room

breakfast was pretty standard but good for 11 euros

the facilities of hotel was without wasserette (only laundry service e

close to a laundry and short walk to catch the tram

laundry service although expensive

stayed with 2 young kids, room was catered for this. outstanding service

glass water bottles are available in reception and can be repeatedly filled at the bar with free still or

great restaurant on site but was very busy at breakfast time

the bar and the restaurant add value to the property

no wifi!! i contacted a member of staff and she just said yes, no wifi..

the staff and breakfast were outstanding.

the bar had a limited choice, but there was always something to drink